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Spyware / Malware / Virus Removal

Can this computer be saved?

11 min read

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Post #16
I got rid of the MacAfee files. And I unistalled Avast with an Uninstaller tool on their website. The Antivir will update now. So I do have an antivirus program working. I am still not able to update Windows. I have emailed Microsoft Support about that.
Post #17
Issues with getting Windows Updates.

This is a free service and toll-free call.

1-866-PCSAFETY
or
[removed]
It is available 24 hours a day for the U.S. and Canada.

For support outside the United States and Canada, please contact your Microsoft Help and Support worldwide. Go to this page and choose your region from the box in the upper right corner: http://support.microsoft.com/?pr=SecurityHome
Post #20
I am still working on getting my Windows to update. Microsoft is working with me. All but one installed. And I have been able to install that one manually. But still can't do automatic updates.

I am also still having trouble updating my Antivirus.

And NOW - I am not sure if I picked up something horrible.

I opened a webpage and this Mozilla Firefox Security Analysis thing came up. It said I had Vuntild!gen2. I hit Esc and antoher thing came up wanting to know if I was sure I wanted to cancel - warning of crashes, etc. Esc didn't work. I clicked to cancel. But then I tried to run Malwarebytes. I kept coming up with errors - especially in the Windows 32 section - and couldn't open the task manager to close it.

I rebooted in safe mode and scanned with Malwarebytes and it came up clean. I tried running FixVundo in Safe mode - but it said I didn't have anything.

I have tried downloading other antivirus programs and it is hit or miss as to whether they will install, update, work, at any given time. Also having browser crashes.

Did I pick up something horrid?

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:49:02 PM, on 8/20/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLanCfgG.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\SYSTEM32\calc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Documents and Settings\default\Application Data\Google\Update\GoogleUpdate.exe
C:\Documents and Settings\default\Desktop\CLEANERS\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Accessories\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\default\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - Global Startup: hpoddt01.exe.lnk = ?
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\ACCESSORIES\MESSENGER\YHEXBMES0411.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\ACCESSORIES\MESSENGER\YHEXBMES0411.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .bcf: C:\PROGRA~1\INTERN~1\Plugins\NPBelv32.dll
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://dcode.support.microsoft.com/dcode/A…veX/MSDcode.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1122915321078
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe (file missing)
O23 - Service: Belkin Wireless USB Network Adapter (Belkin Wireless USB Network Adapter Service) - Unknown owner - C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe

–
End of file - 6210 bytes
Post #21
Run a Kaspersky Online Scan:
Please perform a Kaspersky Online Scan of your computer by clicking here.
You will be taken to a web page. It will look like this:
[external image: Posted Image]
  • Click on the Accept button and install any components it needs.
  • The program will install and then begin downloading the latest definition files.
  • After the files have been downloaded on the left side of the page in the Scan section select My Computer.
  • This will start the program and scan your system.
  • The scan will take a while, so be patient and let it run (at times it may appear to stall).
  • Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
  • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
  • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.

  • Once the scan is complete, click on View scan report. To obtain the report:
  • Click on: Save Report As
  • Next, in the Save as prompt, Save in area, select: Desktop
  • In the File name area, use KScan, or something similar In Save as type, click the drop arrow and select:Text file [*.txt]
  • Then, click: Save
  • Please post the Kaspersky Online Scanner Report in your reply.
  • If you need help performing the above steps, an animated tutorial can be found here.

In your next reply please include:
  • The Kaspersky log.

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