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Can't connect to internet after malware/spyware removal


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5 replies to this topic

#1 steve0h

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Posted 06 August 2010 - 11:14 PM

After spending some time manually deleting some spywares and malware in my system it was working ok for a day or two. After that i did some more spyware and malware removal. Computer seems ok now but i can't connect to the internet no more. I have a wireless connection and it says that it's connected but when i open IE or Firefox, it doesn't connect at all. I try turning off the router and turning it back on, but that didnt solve it either. I try reinstalling the driver for my wireless and that didn't solve the problem either. I'm using my laptop right now and it's wireless too. I can go on the internet on my laptop jus fine. Can someone help me please i am clueless now. I 'm at a dead end. :pullhair:

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#2 paws

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Posted 07 August 2010 - 01:17 AM

Hi you seem to have posted your question in two different forums...
Jimbo1 has answered your question and given you good advice in your topic here;
http://forums.whatth...mp;#entry672343
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paws
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#3 steve0h

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Posted 07 August 2010 - 02:20 AM

What? i did not post the same question. I NEED HELP! MY I CANT CONNECT TO THE INTERNET!! The other post was about my computer no shutting down correctly. You should go read it again.

#4 paws

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Posted 07 August 2010 - 07:35 AM

Hi, I understand.....I think...
You have separate problems, following attempted malware removal, loss of internet connection being one, and the other, hangs and system freezes being dealt with in the other topic located at http://forums.whatth...ntry672343......
is that correct?

In your other topic you mention that you are using Windows XP SP 3 Performance Edition, this is often associated with a downloaded torrent.... Can you confirm please that your Windows XP operating system is a genuine Microsoft version and that you have the correct licence to use it.
Regards
paws
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#5 steve0h

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Posted 07 August 2010 - 02:51 PM

I don't know if my Windows XP os is a genuine version because i have a friend do it for me. At that time he told me he had an extra copy of Windows XP so he installed it for me and everything and gave me a burned installation disk for it. So i guess from all that i can assume it's not a geniune version. But i have been using it for almost a year and everything is running fine. Its just that i recently had some malware and spyware removal, and after that my computer won't connect to the internet. We have cable internet and i'm running a wireless connection. The status says it's connected, i can log into MSN messenger but i cant view any webpages. STRANGE.

Edited by steve0h, 07 August 2010 - 02:52 PM.


#6 paws

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Posted 07 August 2010 - 03:49 PM

Hi, it will be fairly easy to tell if the Windows operating system on your computer is genuine as the case of your machine will have attached to it the certificate of authenticity (COA). The absence of the COA on the machine or in your Microsoft documentation is an indicator that the operating system may not be genuine.
To assist you in checking for any active malware and identifying the true position with the licensing of your operating system please visit the malware removal forum and post the required logs.
Here's the link for this:
http://forums.whatth...howtopic=106388
As well as the required logs the malware removal specialists will need you to run several Microsoft diagnostic programs that will shed more light on the licensing situation with your operating system. If they show that your system is not correctly licensed then we will be able to offer you helpful advice in removing the existing operating system and replacing it with a genuine Windows operating system or a Linux system if you prefer.

I'm sure that you would not deliberately use an incorrect or unlicensed operating system, and you will also understand that if your present system is shown to be incorrect or unlicensed then we will be unable to provide you with any assistance at all, save for removing it and replacing with a correct one.

In the meantime I suggest that you check carefully that your back up/copy/archive of all important material on your machine is 100% up to date accurate, reproducible and kept safe on removable media.
Regards
paws
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