Can't connect to internet after malware/spyware removal
Posted 06 August 2010 - 11:14 PM
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Posted 07 August 2010 - 01:17 AM
Jimbo1 has answered your question and given you good advice in your topic here;
Posted 07 August 2010 - 02:20 AM
Posted 07 August 2010 - 07:35 AM
You have separate problems, following attempted malware removal, loss of internet connection being one, and the other, hangs and system freezes being dealt with in the other topic located at http://forums.whatth...ntry672343......
is that correct?
In your other topic you mention that you are using Windows XP SP 3 Performance Edition, this is often associated with a downloaded torrent.... Can you confirm please that your Windows XP operating system is a genuine Microsoft version and that you have the correct licence to use it.
Posted 07 August 2010 - 02:51 PM
Edited by steve0h, 07 August 2010 - 02:52 PM.
Posted 07 August 2010 - 03:49 PM
To assist you in checking for any active malware and identifying the true position with the licensing of your operating system please visit the malware removal forum and post the required logs.
Here's the link for this:
As well as the required logs the malware removal specialists will need you to run several Microsoft diagnostic programs that will shed more light on the licensing situation with your operating system. If they show that your system is not correctly licensed then we will be able to offer you helpful advice in removing the existing operating system and replacing it with a genuine Windows operating system or a Linux system if you prefer.
I'm sure that you would not deliberately use an incorrect or unlicensed operating system, and you will also understand that if your present system is shown to be incorrect or unlicensed then we will be unable to provide you with any assistance at all, save for removing it and replacing with a correct one.
In the meantime I suggest that you check carefully that your back up/copy/archive of all important material on your machine is 100% up to date accurate, reproducible and kept safe on removable media.
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