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[Closed] my new post - hd slowly disappearing

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Post #1 last edited
THANK-YOU FOR THE REPLY. i went ahead and followed those instructions and got a DDS file and an ATTATCH file. im attatching them with this post per the zip instructions. a little more info for you, my documents folder, video folder, music folder, etc…. are not very big in size. the most i have is 5gb in my music folder. i keep moving items from my laptop to my external hd to clear up space. today when i first logged on it said i had about 5gb free then ever so slowly, it just kept getting smaller and smaller till i saw it was way down to 450mb… thank-you again for the help and hopefully i can get my hd back. :) DDS (Ver_09-06-26.01) - NTFSx86 Run by [removed] at 22:23:34.53 on Thu 06/03/2010 Internet Explorer: 7.0.6001.18000 Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.1013.200 [GMT -7:00] AV: Norton Internet Security *On-access scanning disabled* (Outdated) {E10A9785-9598-4754-B552-92431C1C35F8} SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46} SP: Norton Internet Security *enabled* (Outdated) {CBB7EE13-8244-4DAB-8B55-D5C7AA91E59A} FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220} ============== Running Processes =============== C:\Windows\system32\wininit.exe C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k rpcss C:\Windows\System32\svchost.exe -k secsvcs C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\SLsvc.exe C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k NetworkService c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe c:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\Bonjour\mDNSResponder.exe c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\Windows\system32\svchost.exe -k imgsvc C:\Program Files\Vongo\VongoService.exe C:\Windows\System32\svchost.exe -k WerSvcGroup C:\Windows\system32\SearchIndexer.exe C:\Windows\system32\DRIVERS\xaudio.exe C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files\Windows Media Player\wmpnscfg.exe C:\Windows\system32\wbem\wmiprvse.exe C:\Windows\ehome\ehmsas.exe C:\Program Files\Windows Media Player\wmpnetwk.exe c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe C:\Windows\system32\wuauclt.exe C:\Windows\system32\taskeng.exe C:\Program Files\Internet Explorer\ieuser.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe C:\Users\Louie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\T3S1F8R8\downloads[1].scr C:\Windows\system32\wbem\wmiprvse.exe ============== Pseudo HJT Report =============== uLocal Page = \blank.htm uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp;=iehome&locale;=EN_US&c;=73&bd;=PRESARIO&pf;=laptop uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp;=iehome&locale;=EN_US&c;=73&bd;=PRESARIO&pf;=laptop mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp;=iehome&locale;=EN_US&c;=73&bd;=PRESARIO&pf;=laptop mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp;=iehome&locale;=EN_US&c;=73&bd;=PRESARIO&pf;=laptop uInternet Settings,ProxyOverride = *.local BHO: MRI_DISABLED - No File BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll TB: Show Norton Toolbar: {90222687-f593-4738-b738-fbee9c7b26df} - c:\program files\common files\symantec shared\coshared\browser\1.5\UIBHO.dll uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe uRun: [Windows Sidebar] "c:\program files\windows sidebar\Sidebar.exe" /autorun uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe mRun: [IgfxTray] c:\windows\system32\igfxtray.exe mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe" mRun: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe mRun: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe" mRun: [Persistence] c:\windows\system32\igfxpers.exe mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe" mRun: [UACEnableEntry] regedit.exe /s c:\users\louie\appdata\local\temp\\UAC_Enable.reg mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript dRun: [MySpaceIM] c:\program files\myspace\im\MySpaceIM.exe StartupFolder: c:\users\louie\appdata\roaming\micros~1\windows\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe StartupFolder: c:\users\louie\appdata\roaming\micros~1\windows\startm~1\programs\startup\mainte~1\Help.lnk - StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\mri_di~1\adober~2.lnk - c:\program files\adobe\reader 8.0\reader\reader_sl.exe StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\mri_di~1\adober~1.lnk - c:\program files\adobe\reader 8.0\reader\AdobeCollabSync.exe StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\mri_di~1\vongot~1.lnk - c:\windows\installer\{8c3ae2d1-854d-4650-a73d-c7cc7ee36b80}\NewShortcut2_DB7E00C96DEF489A8112D8F81614F45A.exe uPolicies-explorer: NoDesktopCleanupWizard = 1 (0x1) mPolicies-system: EnableUIADesktopToggle = 0 (0x0) IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll IE: {7F9DB11C-E358-4ca6-A83D-ACC663939424} - {9999A076-A9E2-4C99-8A2B-632FC9429223} - c:\program files\bonjour\ExplorerPlugin.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL Trusted Zone: symantec.com\www-secure DPF: {44990B00-3C9D-426D-81DF-AAB636FA4345} - hxxps://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlcm.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab Notify: igfxcui - igfxdev.dll ============= SERVICES / DRIVERS =============== R1 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\symantec\defini~1\symcdata\idsdefs\20070921.001\IDSvix86.sys [2007-9-21 180272] R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2009-8-3 38448] S3 USBAV191;Instant VideoXpress;c:\windows\system32\drivers\USBAV191.SYS [2005-4-27 120128] =============== Created Last 30 ================ 2010-06-03 22:06 –d—– c:\program files\NoAdware5.0 2010-05-31 19:08 –d—– c:\programdata\IObit 2010-05-31 19:08 –d—– c:\progra~2\IObit 2010-05-25 22:36 2,048 a——- c:\windows\system32\tzres.dll 2010-05-23 10:22 –d—– c:\windows\pss 2010-05-19 21:59 –d—– c:\users\louie\graduation 2010-05-19 21:40 411,368 a——- c:\windows\system32\deployJava1.dll 2010-05-11 23:02 738,304 a——- c:\windows\system32\inetcomm.dll ==================== Find3M ==================== 2010-06-03 17:04 143,360 a——- c:\windows\inf\infstrng.dat 2010-06-03 17:04 86,016 a——- c:\windows\inf\infstor.dat 2010-06-03 17:04 51,200 a——- c:\windows\inf\infpub.dat 2010-05-12 11:21 221,568 ——– c:\windows\system32\MpSigStub.exe 2010-04-15 17:49 1,335,048 a——- c:\windows\help\oem\scripts\SamsungHDDFW1HC.exe 2010-04-08 15:48 18,184 a——- c:\windows\help\oem\scripts\HPHC_BUY_BATTERY.exe 2010-04-08 15:48 17,160 a——- c:\windows\help\oem\scripts\HPHCDisableObject.exe 2010-04-06 16:52 18,184 a——- c:\windows\help\oem\scripts\HC_Launch.exe 2010-03-09 09:28 833,024 a——- c:\windows\system32\wininet.dll 2010-03-09 09:25 78,336 a——- c:\windows\system32\ieencode.dll 2010-03-09 07:01 26,624 a——- c:\windows\system32\ieUnatt.exe 2009-10-28 21:15 96 a——- c:\users\louie\appdata\roaming\wklnhst.dat 2009-08-14 18:12 7,885,928 a——- c:\users\louie\asc-setup.exe 2009-06-02 01:16 174 a–sh— c:\program files\desktop.ini 2009-06-02 01:00 665,600 a——- c:\windows\inf\drvindex.dat 2006-11-02 05:42 287,440 a——- c:\windows\inf\perflib\0409\perfi.dat 2006-11-02 05:42 287,440 a——- c:\windows\inf\perflib\0409\perfh.dat 2006-11-02 05:42 30,674 a——- c:\windows\inf\perflib\0409\perfd.dat 2006-11-02 05:42 30,674 a——- c:\windows\inf\perflib\0409\perfc.dat 2006-11-02 02:20 287,440 a——- c:\windows\inf\perflib\0000\perfi.dat 2006-11-02 02:20 287,440 a——- c:\windows\inf\perflib\0000\perfh.dat 2006-11-02 02:20 30,674 a——- c:\windows\inf\perflib\0000\perfd.dat 2006-11-02 02:20 30,674 a——- c:\windows\inf\perflib\0000\perfc.dat 2009-12-23 07:00 16,384 a–sh— c:\windows\serviceprofiles\networkservice\appdata\local\temp\cookies\index.dat 2009-12-23 07:00 16,384 a–sh— c:\windows\serviceprofiles\networkservice\appdata\local\temp\history\history.ie5\index.dat 2009-12-23 07:00 32,768 a–sh— c:\windows\serviceprofiles\networkservice\appdata\local\temp\temporary internet files\content.ie5\index.dat ============= FINISH: 22:24:19.67 ===============

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Post #2
Posted Image


DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

XP Users

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Uncheck "Hide protected operating system files."
Click Apply, and then click OK.


Vista Users

To enable the viewing of hidden and protected system files in Windows Vista please follow these steps:

Close all programs so that you are at your desktop.
Click on the Start button. This is the small round button with the Windows flag in the lower left corner.

Click on the Control Panel menu option.
When the control panel opens you can either be in Classic View or Control Panel Home view:

If you are in the Classic View do the following:
Double-click on the Folder Options icon.
Click on the View tab.


If you are in the Control Panel Home view do the following:

Click on the Appearance and Personalization link.
Click on Show Hidden Files or Folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.



Please do not delete anything unless instructed to.


We've been seeing some Java infections lately.
Go here and follow the instructions to clear your Java Cache


Next:

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.


It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Next:

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
    [external image: Posted Image]
  • When the scan is complete, click OK, then Show Results to view the results.
  • [external image: Posted Image]
  • Then click Remove Selected .
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.


Also please describe how your computer behaves at the moment.


Please don't attach the scans / logs, use "copy/paste".
Post #3
follwed the instructions - i went in and unchecked the box to show hidden files, i did the whole java thing to clear that cache, i downloaded and ran atf cleaner, and i already had malwarebytes anti malware so i made sure i had the the latest updates for it and ran that. here is the log from after running malwarebytes: Malwarebytes' Anti-Malware 1.46 www.malwarebytes.org Database version: 4052 Windows 6.0.6001 Service Pack 1 Internet Explorer 7.0.6001.18000 6/4/2010 8:26:31 PM mbam-log-2010-06-04 (20-26-31).txt Scan type: Quick scan Objects scanned: 126257 Time elapsed: 12 minute(s), 39 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected)
Post #4
We can try one more tool.

Download ComboFix from one of these locations:

Link 1
Link 2 If using this link, Right Click and select Save As.


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs

  • Double click on ComboFix.exe & follow the prompts.

    Notes: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.

    Note: If you have SP3, use the SP2 package.
    If Vista or Windows 7, skip the Recovery Console part
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.


Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Please do not attach the scan results from Combofx. Use copy/paste.

Also please describe how your computer behaves at the moment.

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