[Resolved] Rogue. FixTool

Hi, When I log on to my computer on Tuesday there was an pop up saying McAfee had upgraded and I need to restart my computer… I did. After re-starting I lost my internet connection and my networking. McAfee now will not open, I tried doing a system restore, but the sytem restore would not open. After some time I was able to get my internet restored but some of the main websites I use where I have to log will not let me log on. I used a Malware remover called Marewarebytes and it found the two files below. HKEY_CLASSES_ROOT\.pox (Rogue.FixTool) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\pofile (Rogue.FixTool) -> Quarantined and deleted successfully. Any help would be appreciated. Thanks, namrayd.

Hello and

I will be helping you on removing malwares on your computer. Log research takes time, so please be patient and I'd be grateful if you would note the following:

• The fixes are specific to your problem and should only be used for the issues on this machine.
• Do not install/uninstall anything on your computer unless advised.
• Do not run any other scanning tools other than those instructed for you to use.
• Follow the instructions on the order they are given.
• Stay with this thread until advised when your computer is clean. Absence of symptoms does not necessarily mean a clean computer.
• If you are being helped regarding this problem on another forum please advice us so that we can close this thread.
• If you do not reply within 3 days after my last response, I will be asking you whether you still need assistance and if you still don't reply within 48 hours then the topic will be closed.
• And lastly, if you have any questions, please ask before proceeding with any of the advised fixes.

_________________________________________________

Please post the entire contents of the Malwarebytes log. Open MBAM then click on logs tab.

–Next–

If you are using windows vista or 7, you will need to right click and choose "Run as Administrator" to run the tools we will use.

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Download the GMER Rootkit Scanner. Unzip it to your Desktop.

Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while the scan is being performed. Do not use your computer for anything else during the scan.

• Double click GMER.exe.
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• If it gives you a warning about rootkit activity and asks if you want to run a full scan…click on NO, then use the following settings for a more complete scan..
• In the right panel, you will see several boxes that have been checked. Ensure the following are UNCHECKED …
  • IAT/EAT
  • Drives/Partition other than Systemdrive (typically C:\)
  • Show All (don't miss this one)
    [external image: Posted Image]
    Click the image to enlarge it
• Then click the Scan button & wait for it to finish.
• Once done click on the [Save..] button, and in the File name area, type in "ark.txt"
• Save the log where you can easily find it, such as your desktop.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries
Please copy and paste the report into your Post.

–Next–

OTL:

• Download OTL to your desktop.
• Double click on OTL.exe to run it. Make sure all other windows are closed and to let it run uninterrupted.
• When the window appears, underneath Output at the top change it to Minimal Output
• Check the boxes beside LOP Check and Purity Check.
• Copy and paste the following bold text into the box under Custom Scan
  
  netsvcs
  %SYSTEMDRIVE%\*.exe
  c:\windows\system32\drivers\*.sys /90
  /md5start
  eventlog.dll
  scecli.dll
  netlogon.dll
  cngaudit.dll
  sceclt.dll
  ntelogon.dll
  logevent.dll
  iaStor.sys
  nvstor.sys
  atapi.sys
  IdeChnDr.sys
  viasraid.sys
  AGP440.sys
  vaxscsi.sys
  nvatabus.sys
  viamraid.sys
  nvata.sys
  nvgts.sys
  iastorv.sys
  ViPrt.sys
  eNetHook.dll
  /md5stop
  CREATERESTOREPOINT
  
  
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

Please copy (Edit->Select All, Edit->Copy) the contents of the OTL.txt and post it with your next reply along with the Extras.txt log.

To post in your next reply:
1. Malwarebytes' log.
2. GMER log.
3. OTL logs.

Inzanity, Thank you for responding, but we resolved the problem by removing McAfee from the computer. Everything is now working the way it should. Thanks, namrayd

Hi,

Thanks for informing us. Here are some tips to help your computer stay clean and up to date:

• Secunia Software inspector to check your program update status.
• Microsoft Windows Update .

Here are some tips to reduce the potential for spyware infection in the future:

1. It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them
Then consider a password keeper, to keep all your passwords safe.

2. Make your Internet Explorer More Secure

• From within Internet Explorer click on the Tools menu and then click on Options.
• Click once on the Security tab.
• Click once on the Internet icon so it becomes highlighted.
• Click once on the Custom Level button.
  
  
  • Change the Download signed ActiveX controls to Prompt.
  • Change the Download unsigned ActiveX controls to Disable.
  • Change the Initialise and script ActiveX controls not marked as safe to Disable.
  • Change the Installation of desktop items to Prompt.
  • Change the Launching programs and files in an IFRAME to Prompt.
  • Change the Navigate sub-frames across different domains to Prompt.
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
• Next press the Apply button and then the OK to exit the Internet Properties page.

3. Update your Anti-Virus Software - I can not overemphasize the need for you to update your Anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

4. Make sure you keep your Windows OS current by visiting Windows update regularly to download and install any critical updates and service packs. Without these you are leaving the back door open.

5. Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers.
For information on how to download and install, please read this tutorial by WinHelp2002
Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.

6. Download and install the free version of WinPatrol. This program protects your computer in a variety of ways and will work well with your existing security software. Have a look at this tutorial to help you get started with the program.

7. SpywareBlaster - Download and install SpywareBlaster. This program prevents the installation of ActiveX-based spyware and other potentially unwanted programs.

8. Protect your computer from internet threats with SandboxIE. This program isolates Internet Explorer from the rest of your operating system, 'sandboxing' it away - so malicious websites can't do damage to the rest of your system. There is a Getting Started guide on their website.

9. Some excellent free firewalls. Note: Use only one firewall at a time.
Agnitum Outpost Firewall
Comodo Firewall - If you are installing this and already have an anti spyware then please do not install Comodo's anti spyware program.
Online Armor Personal Firewall

10. And finally, please read these excellent articles:
Malware: Help prevent the Infection by Sandi Hardmeier,
Preventing Malware - Tools and Practices for Safe Computing

For more safe computing tips please read the guide by Rorschach112 on how to prevent malware and about safe computing here.

Good luck, happy computing and stay clean!

Thanks again I will follow your advice. Namrayd

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