Almost a year ago, my MozyHome backup stopped working. I contacted their support by then and they kept suggesting a few things here and there that did not help any. Eventually they escalated it one level but that did not lead anywhere, either.
Then last week, they escalated the ticket once more and finally somebody pointed out that they need the following components to be running:
COM+ Event System
COM+ System Application
Distributed Transaction Coordinator
MS Software Shadow Copy Provider
Volume Shadow Copy
Well, as it turns out, all of them run, EXCEPT for the MS Software Shadow Copy Provider.
And, as they told me, without it, Mozy won't run. But they are not allowed to provide support other than for their own product. So, here I am, trying to figure out how to get the service convinced to start again.
While the "MS Software Shadow Copy Provider" is set to automatic, it does not start but rather provides the error message when attempting to start it manually.
Could not start the MS Software Shadow Copy Provider service on Local Computer.
Error 1053: The service did not respond to the start or control request in a timely fashion.
My Windows XP Home computer also has Norton Ghost 12.0 installed on it, which works fine for my local backups to external USB disk.
Please let me know what other information I can provide to help in figuring this out.
Just a few days ago, I replaced the laptop's old 160 GB disk (which was running low on space) with a 320 GB disk.
Both the old and the new disk had/have a single partition, only, plus a remnant of 7 MB outside the partition that the OS was not able to include, based on the way it assigns space.
Approx. 180 GB of the roughly 300 GB formatted capacity of the new disk are free. CHKDSK /F /R did/does not help any.
More searching found this. A remote possibility but worth taking a few minutes to look at:
This may not be applicable to your situation, however might be worth a look. I have had similar problems with VSS on XP machines that turned out to be caused by the MS Software Shadow Copy Provider Service (SwPrv). You should be able to manually start and stop both VSS and SwPrv (net start vss) (net start SwPrv). If VSS manually starts OK, but you get an error when trying to start SwPrV, then you could have a permissions problem with it (account used to start it? should be system account), or a registry error with the services command line. I have run across several situations with XP machines where the command line for the SwPrv service is incorrect.
Possible Solution (these instructions are for XP)
Open Control Panel, Administrative Tools, COMPONENT Services
Inside the Console Root folder, goto COMPONENT Services -> Computers -> My Computer -> Com+ Applications.
On the top toolbar, click on View, Status (or click the Status button on the toolbar).
You will see all Com+ applications and their statuses including the Application ID and the PID (if currently running).
Make a note of the Application ID for the MS Software Shadow Copy Provider entry.
Next check the command line used for the SwPrv service. Navigate back to the top root folder. Inside the Console Root folder, goto Services (local). Note, you can also get here from Control Panel, Administrative Tools, Services.
Find the MS Software Shadow Copy Provider Service and double click on it. Notice the Path to Executable field. It will have an entry similar to the following:
C:\WINDOWS\System32\dllhost.exe /Processid:{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}
Check to make sure that the GUID inside the curly brackets is the exact same as what you found in the Application ID in the first step. If it isn't, then this is what is preventing the service from starting.
To correct, open regedit and navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SwPrv
Double click on the ImagePath value and make the necessary correction.
It is obviously a good idea to export a backup reg file of the above key in case you make a mistake or need to restore the original settings.
I checked this on my XP system and the GUID matched.
There was a mismatch between the two on mine. Once I adjusted the "Path to Executable" to match that from "COM+ Apps", I was able to start the MS Software Shadow Copy Provider.
Thanks for all your help and for tracking this down.
Mozy is stuck on something else now, but that's a different story and not the topic of this thread. Hopefully their support will be able to solve the next issue so that the remote backup will finally work again.
Just reporting in… Had an Error 1017 in Retrospect which, after all was said and done, had the exact same solution as this, and I would have never known without you guys. Ztruker, you're the best!
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