BLUE SCREEN

Hi, In need of your professional help, I have windows XPits getting on in years 5 yrs old approx.. Have been having a blue screen telling me ""your computer has encountered a problem and to protect from further damage it needs to shut" then goes into alot of stuff i dont understand. I'm not sure if it states BAD_POOL_CALLER or just POOL_CALLER as it goes off the page. A friend of mine has had my PC to try and speeds things up (haha)when i got it back we had no sound so another mate downloaded the driver I THINK so we do have sound. Every time i turn on i get 5 messages every time saying about missing hardware blah blah, im not sure if this is the reason for my blue screens. The number codes i get are the following 0x000000c2, 0x00000007, 0x00000cd4, 0x83bf0048, 0x83c00578 i hope i have given enough info for whom ever can help me out… I must add also that i CAN NOT update FLASHPLAYER either some updates always fail and pages can some time ages to open like my emails and facebook.. Thanks for your time in reading this.. I await a relpy Regards Wendy66

I am not a good person to give you advices… but if I were you, I would do a format and install again Win XP… if you haven't done any format for 5 years, then this is the best solution for you….

Format and Reinstall is a solution of last resort for a variety of reasons:

• XP has proven to be a competent and stable operating system, not requiring reinstall like some previous systems
• Diagnosing and fixing the specific problem is most likely to bring your machine back to good functioning
• Format and reinstall risks loss of data as well as cumbersome time to reinstall all drivers, software, updates and data
• Without proper diagnosis, implementing a solution may not solve the problem

It actually sounds like some Drivers may have been removed during the "assistance" that one or more of your mates may have provided.
It is also unclear what the original problem was.

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Please turn OFF auto-restart so that we can determine the entire exact Error message(s) you may be receiving

Here's how to turn off auto-restart: (you can turn it back on after you are finished with this repair by reversing the same steps)

1. Go to Start -> Control Panel -> System
2. Go to Advanced
3. Under the Startup and Recovery section, click Settings
4. Under System Failure un-check "Automatically restart"
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Reboot your machine.

Now instead of briefly flashing a blue screen and rebooting, your screen should display and hold an Error message or Stop Code
Please write down the entire message (use paper and pencil)
Post the entire "exact" message that is displayed into your next reply here.
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"If" some of your drivers have been corrupted or removed, they can be downloaded and reinstalled from the website of the machine's manufacturer or from Driver CD's that may have been provided when the machine was new.

What is the Brand and Model number of your machine?

Hi Doug, Many thanks for your reply… Today i had two BSOD one after the other this is what it said i hope it makes sense as i have had to guess the first words as it was off my screen kinda dont fit into my screen 100% well here goes.. A problem has been detected and windows has been shut down to prevent damage to your computer (couldn't read the first word but went on to say) Im sure you will figure it out! _NOT_LESS_OR_EQUAL If this is the first time you've sen this stop error screen, re start your computer. If this screen appears again follow these steps. Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufactourer for windows updates you might need. If problems continue disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced start up options and then select safe mode. Technical information STOP: 0x0000000A (0x00000004 0x00000002 0x00000000 0x804E9EE6) The second screen stated the same words the differance being the following… MORE_IRP_STACK_LOCATIONS STOP: 0x00000035 (0x00000000 0x00000000 0x00000000 0X82974510 Ok so thats that info you requested last thing is the make is a PACKARD BELL and serial number is 028191920224 erm just thought that may be no good you asked for modal num didnt you, is that on the back also.. Many Thanks for your time Regards Wendy

Hi Has anybody got any answers for me on my above post please..Not yet had a reply from Doug so waiting for a reply from the tech team or anyone that knows there stuff… Regards Wendy THANKS

I'm presuming that you are not fully aware of what either of your two friends performed in their attempts to assist.

However, since you experienced "no sound" and error reports about missing hardware, it is possible that some important Device Drivers have been removed.

Have a look in your Device Manager and please report back if you notice yellow, or red warnings, or black exclamation point character next to some of your devices. (and please list which ones) (you may also notice the presence of "Unknown Device" in Device Manager.

To get to Device Manager:
Right-click on My Computer - Select - Hardware(tab) - Press - Device Manager(button)
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Here is the Download source for your Packard Bell Machine:
http://support.packardbell.com/global/item…0224&g=2000

Or you can navigate their by going directly to the Packard Bell site: http://www.packardbell.com/
Then Select - Support
Then copy/past your serial number into the Identification space, (put a dot in the "Serial Number" option - then click "OK"
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The above should generate more information about current hardware and drivers on your machine and possibly needed Drivers.
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The Stop: Error messages that you are receiving also relate to missing or corrupted Drivers, but can also be caused by new installation of software and hardware that is incompatible with your machine, or which do not have the correct drivers associated with them.

Have you made any changes to your machine just prior to the beginning of the problem?
New Software ?
New Hardware ?

Particularly have you added security software like a new Anti-virus or anti-spyware?
Particularly have you added application software for graphic, video or sound?
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It could help very much to get an overview of your machine's current configuration and functioning.

A good online tool to use for that purpose is the PCPitstop Full Tests:

Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others)

Go to: http://www.pcpitstop.com
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

Best Regards