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Problem with Boot Up

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Hi There, My Brother in law's computer has become a victim of the BSOD. Not sure what can be done or if anything can be done so any help is GREATLY appreciated. Dell Dimension B110 ~ At boot up, gives the option to boot in Normal, Safe, Last good configuration, etc. ~ He has selected all options each time he tries to boot up ~ Once he makes the selection, it goes to the BSOD with the code *** STOP: 0X0000007B ()XF96DD528, 0XC0000034, 0X00000000, 0X00000000) Once there, the computer does not respond to anything, he turns off the computer and starts all over again. He does not get to the Desktop nor does the PC complete is boot up process. Please help! Thanks in advance!
KMOM, that error indicates that the PC cannot access the boot device, ie. the C: drive. Can you enter the BIOS setup and see if the drive is recognized by the BIOS? If it is the the drive boot sector may be corrupted. Also can you boot up a CD like the XP install and start the install to see if recognizes the C: drive? This a start point anyway but I will try to help as I can RedCar
Thank you RedCar! Ok, so how would I access the BIOS? I do not believe that there is an option for him to start or enter into the BIOS area. What the comp does when power switch is pushed, Dell screen appears, then black screen that shows start window normally, last know good configuration, safe mode and another option I can't remember what it is, when you select any of those options it automatically takes you to the BSOD with the message in my 1st post.
Right after you power on PC the DELL screen should show, starting pressing the F2 key. You can enter setup. Using arrow keys on keyboard select OPTIONS then DRIVE CONFIGURATION. If you could write down all of the information in DRIVE CONFIGURATION and post here we can tell if the hard drive is being recognized. Were you able to boot the WINDOWS XP install CD or the DELL restore CD. Don't do a restore just to see if PC will boot from CD/DVD drive?
Below is the sequence suggested by DELL at http://support.dell.com/support/edocs/syst…p.htm#wp1055545

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Overview

Use system setup as follows:

* To change the system configuration information after you add, change, or remove any hardware in your computer

* To set or change a user-selectable option such as the user password

* To read the current amount of memory or set the type of hard drive installed

Before you use system setup, it is recommended that you write down the system setup screen information for future reference.
NOTICE: Unless you are an expert computer user, do not change the settings for this program. Certain changes can make your computer work incorrectly.
Entering System Setup

1. Turn on (or restart) your computer.

2. When the blue DELL™ logo appears, press immediately.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again.
System Setup Screens

The system setup screen displays current or changeable configuration information for your computer. Information on the screen is divided into three areas: the options list, active options field, and key functions.

Options List — This field appears on the left side of the system setup window. The field is a scrolling list of features that define the configuration of your computer, including installed hardware, power conservation, and security features.

Scroll up and down the list by using the up- and down-arrow keys. As an option is highlighted, the Option Field displays more information about that option and the option's current and available settings.

Press to expand or contract each of the main option fields.


Option Field — This field contains information about each option. In this field you can view your current settings and make changes to your settings.

Use the right- and left-arrow keys to highlight an option. Press to make that selection active.



















Key Functions — This field appears below the Option Field and lists keys and their functions within the active system setup field.

System Setup Options
NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed.

System

System Time


Lists system time in hours, minutes, and seconds.

System Date


Identifies the date as formatted: Weekday Month

Drive Configuration

Diskette Drive


Identifies and defines the floppy drive attached to the FLOPPY connector on the system board as Off, USB, Internal, or Read Only.

Primary Master Drive


Identifies the drive attached to the PRI IDE connectors on the system board, and lists the capacity for a hard drive.

Primary Slave Drive


Identifies and defines the slave drive to the primary master drive on PRI IDE. Can be turned Off or set to Auto (to detect the drive) and if present, lists the capacity for the drive.

Secondary Master Drive


Identifies the drive attached to the SEC IDE connectors on the system board, and lists the capacity for a hard drive (lists n/a for optical devices such as CD/DVD drives).

Secondary Slave Drive


Identifies and defines the slave drive to the secondary master drive on SEC IDE. Can be turned Off or set to Auto (to detect the drive) and if present, lists the capacity for the drives (lists n/a for optical devices such as CD/DVD drives).

IDE Drive UDMA


Identifies whether or not to enable UDMA (the Ultra Direct Memory Access mass storage interface).

Hard-Disk Drive Sequence




Identifies the device types that are in first and second priority for booting the system.

* System BIOS - devices such as hard drives and CD/DVD ROMs as listed in the Boot Sequence section of this System Setup program
* USB device - a device such as an external hard drive or USB memory key

By default, System BIOS boot devices is first (in position 1), followed by USB device. To change the order, select an option and press the + or - key to move the selection up or down in priority.

NOTE: If you insert a boot device and restart the computer, this option appears in the System Setup menu. To boot from a USB memory device, select the USB device and move it so it becomes the first device in the list.

Boot Sequence




Lists the drives in the order by which they boot.

* Floppy device - Identifies and defines the floppy drive attached to the FLOPPY connector on the system board. If there is no installed drive, it appears as Floppy device (not installed).
* Hard-Disk Drive - Identifies the hard drive. The drive is listed by its drive letter (such as Hard Disk Drive C:).
* IDE - Identifies and defines the optical drive attached to the IDE connector on the system board. If there is no installed drive, it appears as IDE CD-ROM Device (not installed).

An included device displays with a checkmark next to its listing. To remove the device from the boot sequence, use the spacebar to clear the checkmark. To change the boot order, use + or - to move the listing up or down.



RedCar
Ok, he hit F2 and we:nt to the Drive Configuration Diskette Drive A 3.5 inch, 1.44 MB Primary Master Drive, Hard Drive Primary Slave Drive - Off Secondary Master Drive - CD Rom Device Secondary Slave Drive - Off IDE Drive UDMA - On No boot disks available or came with the PC as far as my brother in law knows. Thanks for helping.
Kmom, your PC sees a hard drive indicated by the "Master Primary Drive : Hard Drive" entry. If you bought the PC new it should have come with at least 2 CDs used for restoring system back to factory ship state. It would appear that the Master Boot Record (MBR) is bad. If there is data that you need on the C: drive, you can remove it from the PC and add as a second drive on a working PC. After booting the good PC you may be able to access the added (bad) drive to retrieve your data. Then run SCAN DISK on the added disk if it finds errors then allow repair and run again if it finds more errors your hard is going bad. If no errors then put drive back in PC and reinstall XP. It may be possible to fix the MBR but it often doesn't work. If you know the brand and model of the hard drive we can find a disk fix utility for it. It is possible to fix it with Recovery Console but again, you need the Windows XP CD. Please let me know if this helps and what path you wish to follow. Best Regards RedCar
Thank you so much for your help RedCar! I will be contacting my brother in law and have him check again if there are disks that came with the computer. If there are no disks, would you advise to replace the hard drive? Is the MBR something that would be fixed with a replaced HD? I just thought about it, if there are no Windows XP disks that he has, there really is no sense in replacing the HD right?
OK, the MBR (Master Boot Record is on the hard drive. It is the very first thing the PC looks for after the DELL BIOS screen. If you can find a sticker on the PC, usually on the top or side with a "Microsoft" label that has Product Key XXXXX - XXXXX - XXXXX - XXXXX - XXXXX then you could possibly install with a different XP CD. Then we could download all the necessary drivers from DELL. When hard drives go bad it sometimes corrupts the MBR. And drives will sometimes start to go bad around 3 yrs old. Many last much longer, I don't know why. As the drive goes bad usually the PC slows down and starts to crash on a frequent basis until it just dies. Other times it just quits like a car running out of gas. Have you checked to see if the PC is still under warranty, if so DELL will fix it for you? RedCar
Thank you RedCar! I will talk with my brother in law, hopefully be able to go over to his house this weekend and see what's up and what can be done. Thanks again!

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