[Closed] mbam &SPYBOT FREEZE

Hi, I can not do a scan with malwarebytes?it will open but then freezes on starting a scan.also spybot will not open.i have done a full system scan with NIS 2010,which all is clear.this problem has started today my wife was on the net and some pop up said about a virus scan,she then closed ie8. Could someone please help?

Hi Wildthing,



My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

• I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for the issues on this machine.
• Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
• It's often worth reading through these instructions and printing them for ease of reference.
• If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
• Please reply to this thread. Do not start a new topic.

Please copy/paste the information here. Don't attach it unless I specifically ask you to. It makes it easier on me and I'm lazy.

Download Rooter.exe to your desktop

• Then doubleclick it to start the tool
  
• A Notepad file containing the report will open, also found at %systemdrive%\Rooter.txt. Post that here

Please go to Kaspersky website and perform an online antivirus scan.

• Read through the requirements and privacy statement and click on Accept button.
• It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
• When the downloads have finished, click on Settings.
• Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
  • Spyware, Adware, Dialers, and other potentially dangerous programs
    Archives
    Mail databases
• Click on My Computer under Scan.
• Once the scan is complete, it will display the results. Click on View Scan Report.
• You will see a list of infected items there. Click on Save Report As….
• Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
• Please post this log in your next reply.

Due to inactivity this topic will be closed. If you need help please start a new thread.