We seem to have malware or a virus that is blacking out the monitor screen. Monitor is still working fine because on occasion when I turn on the computer I can see the windows start-up page. Tried to open in safe mode but holding down the f8 key didn't seem to work. Any ideas on how to proceed?
Thank you,
pamer1
No, I don't have a second monitor. I believe that the monitor is ok because it will show the windows screen at login and also shows other messages, like the shut down message.
Unfortunately, this problem has gotten more complicated. I unplugged the computer power cord, waited a few minutes and then plugged it back in thinking that this might cause it to reset. The result was that the green power light on the back of the computer is now flashing and I can't turn on the computer at all. I googled flashing power lights and found that others with HP (like ours) and Compaq computers have had this problem after power outages. Some of them solved it by unplugging the power cord from the motherboard and then plugging it back in while under power. I was desperate enough to try this but it didn't work for me. Green light still flashing and can't turn on the computer.
So, it's quite a mess. Thank you for responding to my problem. I would appreciate any thoughts you might have.
pamer1
