5 replies to this topic

[Jeff S]

My home computer keeps rebooting itself. Sometimes the reboot is prompted by opening an application. Sometimes it happens when opening a tab in IE or clicking on a link. It is happening so frequently, i can't run any scans (SpyBot, Norton, AdAware) or even get a HJT log to offer you. Any suggestions? BTW, I did install an additional hard drive & upgrade memory a week ago, but the computer seemed to be working fine after hardware installation. Thx, jeff

[Jeff S]

Amendment to my previous post: Forgot to mention, my computer is a PC (MSI mainboard w/ Pentium4 2.5 Ghz processor) & onboard video card. OS is Windows XP. I'm using 2GB of RAM & have a 500BG hardrive.

[Tomk]

Hi Jeff S,



My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

• I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for the issues on this machine.
• Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
• It's often worth reading through these instructions and printing them for ease of reference.
• If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
• Please reply to this thread. Do not start a new topic.

• Download DDS and save it to your desktop from
• Here
• here or
• here.
  
  • Disable any script blocking protection (How to Disable your Security Programs)
  • Double click DDS icon to run the tool (may take up to 3 minutes to run)
  • When done, DDS.txt will open.
  • After a few moments, attach.txt will open in a second window.
  • Save both reports to your desktop.
• We Need to check for Rootkits with RootRepeal
  
  • Download RootRepeal from one of the following locations and save it to your desktop.
    
    • Here
    • Here
    • or Here
  • Open on your desktop.
  • Click the tab.
  • Click the button.
  • In the Select Scan dialog, check
    
    
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt.
• Copy/paste the log (that you've previously saved to your desktop) from RootRepeal onto your post.
  
  
• Copy/paste the DDS.txt log (that you've previously saved to your desktop) onto your post.
  
  
• Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.

[Jeff S]

Thanks for your reply. Turns out my problem was related to my RAM upgrade. I replaced the memory & now my machine is back to normal. Case closed. jeff

[Tomk]

Jeff S, Thanks for letting us know. Good luck and be well.

[Tomk]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.