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Spyware / Malware / Virus Removal

[Closed] Pc unresponsive

2 min read

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Post #1
Okay so what's happening with my computer is things are becoming unresponsive. When this happens I restart using my restart button on my machine…this causes the computer to start up into a black screen and it's rendered unable to be accessed unless I reformat. First time I reformatted I had the problem where if I tried to install service pack 1 files it would become unresponsive even freeze up. This would end up in the same circle of black screen. I started it up again and installed service pack 2 and my necessary drivers. Now when I try to access D: drive it becomes unresponsive and when I open task manager to tell it to stop, it freezes up. The mouse moves but windows explorer crashes and it wont start up, even with a manual start from the task manager. The weird thing about all of this is that if you check the task manager there's hardly any CPU or ram usage going on. I've also found that it doesn't like reading some CD's in my cdrom. They become unresponsive, sometimes cause windows explorer to crash or similar problems where I end up having to restart and black screen of death appears. My computer was doing this back in November when I took it to the computer store to get it fixed. I however can't afford that this time around…They reported having done the following. Diagnose system slow performance: Hardware scan (which I would like to know how to do, if anyone knows please let me know) Cleaned system start files. Removed any useless utilities/software programs. Installed/updated avg antivirus. Adaware/spyboy spyware utility(but they never actually installed spybot) Scanned and cleaned/deleted infected files. Cleaned system registry. Updated all critical windows updates, Disc clean, defrag. This time around I did a defrag and ran hijack this thinking maybe something was installing itself in the registry and causing things to malfunction, this is the result: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:57:39 AM, on 6/24/2009 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\RTHDCPL.EXE C:\WINDOWS\system32\wscntfy.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe – End of file - 1103 bytes ———- Now I don't know about you, but i don't see anything out of the ordinary, besides PCHealth, which I have no idea what the carp** that is…If it's necessary please let me know. Right now I am going to try to get myself adware and spybot and run a scan for virus on my D: drive. After that I am going to try to do a defrag on my D: drive to see if that helps at all. If anyone knows the cause of the problem I am having I would much appreciate some insight. Thank you for reading my post. I am looking forward to your responses.
Post #2
Hello Lyla

Welcome to the Whatthetech Malware Removal Forum,

All advice given by anyone volunteering here, is taken at your own risk.
While best efforts are made to assist in removing infections safely, unexpected stuff can happen.

Looks like this computer has been around the block a few times, since this is a malware removal forum all we can do it check it for malware and if its not infected than I can link you to some windows support sites.

First off you did not post a complete Hijackthis log.

  • Open HJT Scan and Save a Log File, it will open in Notepad
  • Go to Format and make sure Wordwrap is Unchecked
  • Go to Edit> Select All…..Edit > Copy and Paste the new log into this thread by using the Submit Reply and not start a New Thread.
DO NOT have HijackThis fix anything yet. Most of what it finds will be harmless or even required.


Before you post a new HJT log , do this first

Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean





Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.<– Don't forget this
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and Paste the entire report in your next reply along with a New Hijackthis log.


Now post the MBAM log and a new complete HJT log please

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