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Unable to sign in to Amazon account


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10 replies to this topic

#1 neilski

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Posted 11 June 2009 - 12:57 PM

Hi I have recently downloaded IE8 and have started receiving error messages when trying to sign in to my Amazon account. The details are: AppVer: 8.0.6001.18702 Mod Name: embd3260.dll ModVer: 6.0.13.68 Offset: 0000b9f4 Can anyone help? Thanks Neil

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#2 8210GUY

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Posted 11 June 2009 - 04:39 PM

I have no idea about that error\issue, but I have 2 suggestions to try in the hope at least 1 works, so click on Tools (you may need to press the Alt button to show it) - Internet Options, then click the Security tab, highlight the green check mark (Trusted Sites) then click Sites, uncheck the box in the bottom left corner and click Add, then close\exit out and see if that helps. The next suggestion is to try the compatibility button next to the enter\return button that you press to advance to the address, it's a part of ie8 that allows pages that aren't compatible with it to be viewed in it's prior state, I hope one of these helps cure this.

Braindead


#3 Ztruker

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Posted 11 June 2009 - 06:27 PM

If that doesn't work, go to Add and Remove Programs from the Control Panel and uninstall IE8. That will give you IE7 or IE6 back, which ever you had. Also, embd3260.dll is not a part if IE8 as far as I can tell, though it may have something to do with RealPlayer. Use the Search function and search for embd3260.dll. Post back with where it's found. That may help figure out what to do about it.

Rich

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#4 neilski

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Posted 12 June 2009 - 12:48 AM

Thanks for the feedback. I did what Guy suggested which resulted in no change. I uninstalled IE8 and still no difference. Searching for embd3260.dll didn't come up with any results either. The comment about Realplayer is interesting as I have noticed Realplayer appearing in the Start Up Registry in thge last couple of weeks as well. Hope this helps Neil

#5 8210GUY

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Posted 12 June 2009 - 04:37 AM

I've been seeing a lot of add on's for ie8 causing issues, so just wondering if this may be an issue here, to check try and disable add on's and see if that makes a difference, if it does enable them back 1 at a time and check each time until the one causing this (if it is this) gets in the away again, that way you know what is behind this, if that makes no difference I can't think of anything else ATM, so hope it helps.

Braindead


#6 neilski

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Posted 12 June 2009 - 05:14 AM

I've uninstalled IE8 and reverted back to IE7 and the issue is still there. I'm reluctant to try and install IE8 until I rectify the problem

#7 Ztruker

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Posted 12 June 2009 - 08:28 PM

When you searched for embd3260.dll, did you search hidden files and folders also? Also search the registry for embd3260.dll, see if it appears there. If so, post the key name it's found it please.

Rich

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#8 neilski

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Posted 13 June 2009 - 01:05 AM

Found it in C:\Program Files\Real\RealPlayer\rpplugins

#9 Ztruker

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Posted 13 June 2009 - 03:26 PM

Try uninstalling RealPlayer. That should fix the problem. Then if you want it, reinstall it and see what happens.

Rich

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#10 neilski

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Posted 14 June 2009 - 06:04 AM

:thumbup: SORTED. Thanks very much

#11 Ztruker

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Posted 14 June 2009 - 01:31 PM

Excellent! Thanks for letting me know.

Rich

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