[Resolved] Baseline

Definitely faster response times! Are we cured yet? Thank you for your help!

HobbitsMum,

Log looks good

Cleanup

• Double click on OTMoveIt3.exe to run it.
• Click on CleanUp!
• When done, you will be prompted to restart your computer. Please restart your computer.

You need to create a new Clean restore point:

• Download SysRestorePoint to your desktop and unzip it to it's own folder.
• Double click SysRestorePoint.exe so that we can make a new system restore point.
• A box will pop up after it has made a new point, usually after a few seconds. Close that window and exit the program.

Remove all previous Restore Points
Click Start Menu > Run > copy and paste

cleanmgr

At top, click on More Options tab. Click Clean up… button in the System Restore box. Click on Yes button. When finished, click on Cancel button to exit.

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Check "Hide file extensions for known file types."
Under the "Hidden files" folder, Uncheck "Show hidden files and folders."
Check "Hide protected operating system files."
Click Apply, and then click OK.


The following is my standard advice for the future. Use what you can and pat yourself on the back for what you're already doing.

Please take time to read Preventing Malware - Tools and Practices for Safe Computing. Very important information for your consideration is contained therein.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein


Also: "How to prevent malware"
by miekiemoes

Please respond back that you understand the above and let me know if you have any questions. Otherwise, this thread will be closed Resolved.

Done the CleanUp! and have rebooted. I can't seem to run SysRestorePoint.exe. It kept crashing, saying it has encountered a problem and needs to close. Any alternatives?

HobbitsMum,

Absolutely,

You need to create a new Clean restore point.
Click Start Menu > Run > copy and paste

%SystemRoot%\System32\restore\rstrui.exe

Press OK. Choose Create a Restore Point then click Next. Name it (something you'll remember) and click Create, when the confirmation screen shows the restore point has been created click Close.

Remove all previous Restore Points
Click Start Menu > Run > copy and paste

cleanmgr

At top, click on More Options tab. Click Clean up… button in the System Restore box. Click on Yes button. When finished, click on Cancel button to exit.

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Check "Hide file extensions for known file types."
Under the "Hidden files" folder, Uncheck "Show hidden files and folders."
Check "Hide protected operating system files."
Click Apply, and then click OK.

All done! Question - where would I find that restore point? Wouldn't it have been deleted too when I removed all previous restore points? Sorry, dense PC-user here…

HobbitsMum,

Good question.

The procedure you just ran, deletes all but the most recent restore point (the one you just made).

Here is Microsofts article on using system restore. http://www.microsoft.com/windowsxp/using/h…temrestore.mspx

Thank you, Tomk! Any other tips on what I should do to keep the PC 'healthy'? You've been very patient, thank you so very much! Regards, Marie

HobbitsMum, The best tips I know of are contained in the links I gave you. I'd also stress to you, stay away from P2P programs and downloads. Anything more I can do for you?

Thank you so very much, Tomk, I guess that's it. Gratefully, Marie

HobbitsMum, You are welcome. Good Luck and Be Well.

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.