Hypertext

I am having great difficulty in browsing as when I click the hypertexts in (for instance) e-mails, I get an error message: "The operation has been cancelled due to restrictions in effect on this computer……..". It has really throwwn me and I need to resolve it quickly. I would appreciate guidance as to remedying it. I have Googled it extensively and nothing I have tried works. It seems that the Registry is den of vipers but I have cleaned it out with several "Cleaners" to no avail. I should be glad to hear from anyone: Maximvs

Hi While I can not give you advice on your problem, I can advise you to remove your email address. It may get harvested and you will be buried in spam. Thanks

Hi maximvs

Your experience may be caused by one of two conditions:

1: the valid owner and administrator of the machine has placed restrictions which you may not like, but which the owner/administrator has valid reason and rights to place.

2. Your machine may have become infected by malware.
________________________

What can we do and what we cannot do to help you?

1: You or anyone with physical access to a computer could say that the machine belongs to you. You could further state that you should as owner, have administrative rights to make changes as you see fit. Unfortunately, we cannot determine whether that assertion is correct or not.
For instance, an emplyee may be trying to get around restriction placed by an employer or IT department.
For instance, a roomate or family member may be trying to gain access to a computer in the home, which actually belongs to someone else.

It's not "nice" for me to be skeptical of your statement, but if the shoe was on the other foot, and you were, for instance, the employer or roomate who had legitimately placed these restrictions, you would not appreciate it if someone from our forum attempted to remove those restrictions against your will.

Sorry, we just have no way of knowing.
Alternatively, you could take your machine to a local computer shop who could determine that you are in fact the owner, and then they would be able to help you.

2. You could post a HJT log over in our Malware Removal Forum.
If you machine is infected, the specialist will help you to clean out the infection.
However, if the restrictions persist after the machine is free of infection, then the specialist will not progress to actions that would be removing legitimate restrictions that only an owner/administrator should change.

It's a difficult situation that does come up for us occasionally.
There is no easy answer, because some things we just have no way of verifying.

Best Regards,
Doug

Hi maximvs

Your experience may be caused by one of two conditions:

1: the valid owner and administrator of the machine has placed restrictions which you may not like, but which the owner/administrator has valid reason and rights to place.

2. Your machine may have become infected by malware.
________________________

What can we do and what we cannot do to help you?

1: You or anyone with physical access to a computer could say that the machine belongs to you. You could further state that you should as owner, have administrative rights to make changes as you see fit. Unfortunately, we cannot determine whether that assertion is correct or not.
For instance, an emplyee may be trying to get around restriction placed by an employer or IT department.
For instance, a roomate or family member may be trying to gain access to a computer in the home, which actually belongs to someone else.

It's not "nice" for me to be skeptical of your statement, but if the shoe was on the other foot, and you were, for instance, the employer or roomate who had legitimately placed these restrictions, you would not appreciate it if someone from our forum attempted to remove those restrictions against your will.

Sorry, we just have no way of knowing.
Alternatively, you could take your machine to a local computer shop who could determine that you are in fact the owner, and then they would be able to help you.

2. You could post a HJT log over in our Malware Removal Forum.
If you machine is infected, the specialist will help you to clean out the infection.
However, if the restrictions persist after the machine is free of infection, then the specialist will not progress to actions that would be removing legitimate restrictions that only an owner/administrator should change.

It's a difficult situation that does come up for us occasionally.
There is no easy answer, because some things we just have no way of verifying.

Best Regards,
Doug

Doug,

Thanks for your trhought provoking advice; but, point 1 is invalid here. I'm a one man band, answerable only to my concience, which is clear. As for deviousness, it nourishment I seek, not punishment. At age 70, with many years of self taught experience computing occupies a great deal of my retirement tine and I am probably sharper (but maybe a little slower) than I used to be. No time to expose for Alzheimer's here.

As for the malware element of your response. I'll continue in my never-ending search for perfection. Meanwhile, I do hope someone out of all those hundreds of people using this service, might come up with "the goods"'

Thanks again, maximvs

Hi maximvs

Your experience may be caused by one of two conditions:

1: the valid owner and administrator of the machine has placed restrictions which you may not like, but which the owner/administrator has valid reason and rights to place.

2. Your machine may have become infected by malware.
________________________

What can we do and what we cannot do to help you?

1: You or anyone with physical access to a computer could say that the machine belongs to you. You could further state that you should as owner, have administrative rights to make changes as you see fit. Unfortunately, we cannot determine whether that assertion is correct or not.
For instance, an emplyee may be trying to get around restriction placed by an employer or IT department.
For instance, a roomate or family member may be trying to gain access to a computer in the home, which actually belongs to someone else.

It's not "nice" for me to be skeptical of your statement, but if the shoe was on the other foot, and you were, for instance, the employer or roomate who had legitimately placed these restrictions, you would not appreciate it if someone from our forum attempted to remove those restrictions against your will.

Sorry, we just have no way of knowing.
Alternatively, you could take your machine to a local computer shop who could determine that you are in fact the owner, and then they would be able to help you.

2. You could post a HJT log over in our Malware Removal Forum.
If you machine is infected, the specialist will help you to clean out the infection.
However, if the restrictions persist after the machine is free of infection, then the specialist will not progress to actions that would be removing legitimate restrictions that only an owner/administrator should change.

It's a difficult situation that does come up for us occasionally.
There is no easy answer, because some things we just have no way of verifying.

Best Regards,
Doug

Doug,

Thanks for your thought provoking advice; but, point 1 is invalid here. I'm a one man band, answerable only to my conscience, which is clear. As for deviousness, it's nourishment I seek, not punishment. At age 70, with many years of self taught experience, computing occupies a great deal of my retirement time and I am probably sharper (but maybe a little slower) than I used to be. No time to expose for Alzheimer's here.

As for the malware element of your response. I'll continue in my never-ending search for perfection. Meanwhile, I do hope someone out of all those hundreds of people using this service, might come up with "the goods"'

Thanks again, maximvs

It is going to take a little while for me to catch on to the technicalities of how this board works and how to facilitate what I want.

OK Maximvs

Glad to read that at your spry young age you are remaining active.
All the pros do support the "use it or loose it" axiom.
Keep up the good work for yourself and all who love you.
(I'm trying to do the same at my only slightly younger spry age)

Without venturing into areas of restriction that would violate my self-caution stated above, there are a variety of known complications that can provoke the problem that you describe.
These complications are highly specific and particular to the actual email client and operating system version that you may be using.

So, tell us more about your system.

From your profile can we presume that your machine is running Vista Ultimate?
Have you updated to SP1?

Next,
What Browser do you have set as your default?
for instance: IE 7.0, IE 8.0, Firefox, or some other browser

Next,
What email client are you using?
For instance: Vista Mail, MS Office Outlook (version ?) , Thunderbird, other?

Next,
Do you use other Web Browsers?
For instance Firefox, Opera, Chrome, other?

Next,
Do you experience any other problems of browsing and correct function of hyperlinks when using your Browser (IE, Firefox, etc) ?

Next,
Can you identify a specific event or time when this problem first appeared?
for instance,
Everything worked fine before updating to IE 8.0.
Everything works fine in Browsers and online email clients but hyperlinks don't work in a recently installed version of MS Office Outlook or similar?

Finally,
Have you assured yourself that Malware is not the problem?
You may benefit from a baseline review of your system over in our Malware Removal Forum.
Read here: http://forums.whatthetech.com/Welcome_New_…ers_t34502.html
Post here: http://forums.whatthetech.com/HijackThis_L…emoval_f27.html

We in this Tech Thread will pause momentarily while you post and complete any necessary Malware Removal work.
Once you receive an "All Clear" from a Malware Removal specialist, we can resume assisting with various of the known operating system and browser and email client complications.

With the additional information, we may be able to assist.

Best Regards

p.s. If you decide to pursue this problem-solving I'll probably move this Thread over to the Windows Forum where you may more likely receive input and assistance from more Techs. (I'll leave a forwarding placeholder so you don't loose track of the Thread)