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[Closed] computer is extremely slow

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Post #1 last edited
Hi, I'm new here so I don't really know how to get help. Over the past couple days, my internet has been performing extremely slowly. I can't complete downloads as they freeze up before completion. I try to play checkers on yahoo and my java keeps freezing. Watching videos on youtube has been impossible. Am I infected? I scanned w/ AVG and Adaware and really nothing came up. I've included my Hijack This log if that helps at all. Any suggestions would be EXTREMELY appreciated.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:12:25 PM, on 2/20/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Dell Network Assistant\hnm_svc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\system32\spider.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=6080303
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=6080303
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=6080303
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [SMrhcp35j0el8l] C:\Program Files\rhcp35j0el8l\rhcp35j0el8l.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Dell Network Assistant.lnk = ?
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: DellAMBrokerService - Unknown owner - C:\Program Files\DellAutomatedPCTuneUp\brkrsvc.exe
O23 - Service: Advanced Networking Service (hnmsvc) - SingleClick Systems - C:\Program Files\Dell Network Assistant\hnm_svc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

–
End of file - 7327 bytes
Post #2
Hi mdwebb,

:welcome:

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
Post #3
hi tomk, thanks for responding, below are the results of the scan. SmitFraudFix v2.398 Scan done at 14:45:49.56, Sun 02/22/2009 Run from C:\Documents and Settings\Mike\Desktop\SmitfraudFix OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT The filesystem type is NTFS Fix run in normal mode »»»»»»»»»»»»»»»»»»»»»»»» Process C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\WLTRYSVC.EXE C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\System32\bcmwltry.exe C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe C:\Program Files\Dell\QuickSet\quickset.exe C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE C:\WINDOWS\system32\WLTRAY.exe C:\WINDOWS\stsystra.exe C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe C:\Program Files\Dell Support Center\bin\sprtcmd.exe C:\PROGRA~1\AVG\AVG8\avgtray.exe C:\Program Files\Microsoft IntelliPoint\ipoint.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe C:\Program Files\Digital Line Detect\DLG.exe C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe C:\Program Files\Dell Network Assistant\hnm_svc.exe C:\PROGRA~1\AVG\AVG8\avgrsx.exe C:\PROGRA~1\AVG\AVG8\avgnsx.exe C:\Program Files\Dell Support Center\bin\sprtsvc.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Viewpoint\Common\ViewpointService.exe C:\PROGRA~1\AVG\AVG8\avgemc.exe C:\Program Files\AVG\AVG8\avgcsrvx.exe C:\Program Files\ATI Technologies\ATI.ACE\cli.exe C:\WINDOWS\system32\wuauclt.exe C:\WINDOWS\system32\spider.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\WINDOWS\system32\cmd.exe »»»»»»»»»»»»»»»»»»»»»»»» hosts »»»»»»»»»»»»»»»»»»»»»»»» C:\ »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32 »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Mike »»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\Mike\LOCALS~1\Temp »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Mike\Application Data »»»»»»»»»»»»»»»»»»»»»»»» Start Menu »»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\Mike\FAVORI~1 »»»»»»»»»»»»»»»»»»»»»»»» Desktop »»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files »»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys »»»»»»»»»»»»»»»»»»»»»»»» Desktop Components [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0] "Source"="About:Home" "SubscribedURL"="About:Home" "FriendlyName"="My Current Home Page" »»»»»»»»»»»»»»»»»»»»»»»» o4Patch !!!Attention, following keys are not inevitably infected!!! o4Patch Credits: Malware Analysis & Diagnostic Code: S!Ri »»»»»»»»»»»»»»»»»»»»»»»» IEDFix !!!Attention, following keys are not inevitably infected!!! IEDFix Credits: Malware Analysis & Diagnostic Code: S!Ri »»»»»»»»»»»»»»»»»»»»»»»» Agent.OMZ.Fix !!!Attention, following keys are not inevitably infected!!! Agent.OMZ.Fix Credits: Malware Analysis & Diagnostic Code: S!Ri »»»»»»»»»»»»»»»»»»»»»»»» VACFix !!!Attention, following keys are not inevitably infected!!! VACFix Credits: Malware Analysis & Diagnostic Code: S!Ri »»»»»»»»»»»»»»»»»»»»»»»» 404Fix !!!Attention, following keys are not inevitably infected!!! 404Fix Credits: Malware Analysis & Diagnostic Code: S!Ri »»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler !!!Attention, following keys are not inevitably infected!!! SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll »»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows] "AppInit_DLLs"="" "LoadAppInit_DLLs"=dword:00000001 »»»»»»»»»»»»»»»»»»»»»»»» Winlogon !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon] "Userinit"="C:\\WINDOWS\\system32\\userinit.exe," "System"="" »»»»»»»»»»»»»»»»»»»»»»»» RK »»»»»»»»»»»»»»»»»»»»»»»» DNS Description: Dell Wireless 1395 WLAN Mini-Card - Packet Scheduler Miniport DNS Server Search Order: 192.168.2.1 HKLM\SYSTEM\CCS\Services\Tcpip\..\{FE9DB4C0-BAB2-4008-867B-0525694F775D}: DhcpNameServer=192.168.2.1 HKLM\SYSTEM\CS1\Services\Tcpip\..\{FE9DB4C0-BAB2-4008-867B-0525694F775D}: DhcpNameServer=192.168.2.1 HKLM\SYSTEM\CS3\Services\Tcpip\..\{FE9DB4C0-BAB2-4008-867B-0525694F775D}: DhcpNameServer=192.168.2.1 HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=192.168.2.1 HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=192.168.2.1 HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=192.168.2.1 »»»»»»»»»»»»»»»»»»»»»»»» Scanning for wininet.dll infection »»»»»»»»»»»»»»»»»»»»»»»» End
Post #4
mdwebb,

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Then

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot (shut down your computer then restart it).
Also "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.
Post #5
hi, sorry that took a while, one of the symptons of my computer problems right now is the difficulty to download. in order to download malware bytes, it took me about a dozen attempts in order to fully download the exe. file here is the log from malware bytes Malwarebytes' Anti-Malware 1.34 Database version: 1794 Windows 5.1.2600 Service Pack 2 2/22/2009 4:11:14 PM mbam-log-2009-02-22 (16-11-14).txt Scan type: Quick Scan Objects scanned: 59255 Time elapsed: 2 minute(s), 38 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 4 Registry Values Infected: 2 Registry Data Items Infected: 2 Folders Infected: 24 Files Infected: 6 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\rhcp35j0el8l (Rogue.AntivirusXP2008) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\rhcp35j0el8l (Rogue.AntivirusXP2008) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\AXPDefender (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully. Registry Values Infected: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\smrhcp35j0el8l (Rogue.AntivirusXP2008) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\rhcp35j0el8l (Rogue.AntivirusXP2008) -> Quarantined and deleted successfully. Registry Data Items Infected: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispBackgroundPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispScrSavPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully. Folders Infected: C:\Documents and Settings\Mike\Application Data\AXPDefender (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\AXPDefender\AXPDefender (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\AXPDefender\AXPDefender\Quarantine (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\AXPDefender\AXPDefender\Quarantine\Autorun (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\AXPDefender\AXPDefender\Quarantine\Autorun\HKCU (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\AXPDefender\AXPDefender\Quarantine\Autorun\HKCU\RunOnce (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\AXPDefender\AXPDefender\Quarantine\Autorun\HKLM (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\AXPDefender\AXPDefender\Quarantine\Autorun\HKLM\RunOnce (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\AXPDefender\AXPDefender\Quarantine\Autorun\StartMenuAllUsers (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\AXPDefender\AXPDefender\Quarantine\Autorun\StartMenuCurrentUser (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\AXPDefender\AXPDefender\Quarantine\BrowserObjects (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\AXPDefender\AXPDefender\Quarantine\Packages (Rogue.AdvancedXPDefender) -> Quarantined and deleted successfully. C:\Program Files\rhcp35j0el8l (Rogue.Multiple) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\rhcp35j0el8l (Rogue.Multiple) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\rhcp35j0el8l\Quarantine (Rogue.Multiple) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\rhcp35j0el8l\Quarantine\Autorun (Rogue.Multiple) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\rhcp35j0el8l\Quarantine\Autorun\HKCU (Rogue.Multiple) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\rhcp35j0el8l\Quarantine\Autorun\HKCU\RunOnce (Rogue.Multiple) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\rhcp35j0el8l\Quarantine\Autorun\HKLM (Rogue.Multiple) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\rhcp35j0el8l\Quarantine\Autorun\HKLM\RunOnce (Rogue.Multiple) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\rhcp35j0el8l\Quarantine\Autorun\StartMenuAllUsers (Rogue.Multiple) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\rhcp35j0el8l\Quarantine\Autorun\StartMenuCurrentUser (Rogue.Multiple) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\rhcp35j0el8l\Quarantine\BrowserObjects (Rogue.Multiple) -> Quarantined and deleted successfully. C:\Documents and Settings\Mike\Application Data\rhcp35j0el8l\Quarantine\Packages (Rogue.Multiple) -> Quarantined and deleted successfully. Files Infected: C:\Program Files\rhcp35j0el8l\database.dat (Rogue.Multiple) -> Quarantined and deleted successfully. C:\Program Files\rhcp35j0el8l\license.txt (Rogue.Multiple) -> Quarantined and deleted successfully. C:\Program Files\rhcp35j0el8l\MFC71.dll (Rogue.Multiple) -> Quarantined and deleted successfully. C:\Program Files\rhcp35j0el8l\MFC71ENU.DLL (Rogue.Multiple) -> Quarantined and deleted successfully. C:\Program Files\rhcp35j0el8l\msvcp71.dll (Rogue.Multiple) -> Quarantined and deleted successfully. C:\Program Files\rhcp35j0el8l\msvcr71.dll (Rogue.Multiple) -> Quarantined and deleted successfully.
Post #6
here is my hijack this log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:17:35, on 2/22/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Dell Network Assistant\hnm_svc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Dell Support Center\gs_agent\dsc.exe
C:\WINDOWS\system32\wscript.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=6080303
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=6080303
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=6080303
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Dell Network Assistant.lnk = ?
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: DellAMBrokerService - Unknown owner - C:\Program Files\DellAutomatedPCTuneUp\brkrsvc.exe
O23 - Service: Advanced Networking Service (hnmsvc) - SingleClick Systems - C:\Program Files\Dell Network Assistant\hnm_svc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

–
End of file - 7419 bytes
Post #7
mdwebb,

Hopefully the downloading problem should be better now.

Download ComboFix from one of these locations:

Link 1
Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link –> http://forums.whatthetech.com/How_Disable_…ams_t96260.html

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.


Notes:

1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
4. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
5. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
Post #8
here is the log file for combo fix c:\combofix.txt
also, i was unable to download the recovery console

ComboFix 09-02-21.01 - Mike 2009-02-22 16:57:59.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.894.381 [GMT -6:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
AV: AVG Anti-Virus Free *On-access scanning disabled* (Updated)

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\system32\tmp.reg

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

——-\Legacy_PACKET
——-\Service_Packet


((((((((((((((((((((((((( Files Created from 2009-01-22 to 2009-02-22 )))))))))))))))))))))))))))))))
.

2009-02-22 15:36 . 2009-02-22 15:36 d——– c:\program files\Malwarebytes' Anti-Malware
2009-02-22 15:36 . 2009-02-22 15:36 d——– c:\documents and settings\Mike\Application Data\Malwarebytes
2009-02-22 15:36 . 2009-02-22 15:36 d——– c:\documents and settings\All Users\Application Data\Malwarebytes
2009-02-22 15:36 . 2009-02-11 10:19 38,496 –a—— c:\windows\system32\drivers\mbamswissarmy.sys
2009-02-22 15:36 . 2009-02-11 10:19 15,504 –a—— c:\windows\system32\drivers\mbam.sys
2009-02-20 20:39 . 2009-02-20 20:39 d——– c:\program files\Trend Micro
2009-02-19 19:45 . 2009-02-19 19:45 d——– c:\program files\LimeWire
2009-02-17 21:54 . 2009-02-19 19:45 d——– c:\program files\LimeWire(2)
2009-02-11 21:25 . 2009-02-11 21:25 d—s—- c:\documents and settings\Mike\UserData

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-02-22 23:01 ——— d—a-w c:\documents and settings\All Users\Application Data\TEMP
2009-02-22 00:05 806 —-a-w c:\documents and settings\Mike\Application Data\wklnhst.dat
2009-02-21 21:32 ——— d—–w c:\program files\SpywareBlaster
2009-02-20 01:28 ——— d—–w c:\program files\Java
2009-02-18 04:03 ——— d—–w c:\documents and settings\Mike\Application Data\LimeWire
2009-01-30 03:32 ——— d—–w c:\documents and settings\All Users\Application Data\Avg8
2009-01-30 03:31 325,128 —-a-w c:\windows\system32\drivers\avgldx86.sys
2009-01-30 03:31 107,272 —-a-w c:\windows\system32\drivers\avgtdix.sys
2009-01-09 04:55 ——— d—–w c:\documents and settings\Mike\Application Data\AVGTOOLBAR
2009-01-06 04:39 ——— d—–w c:\program files\Dell
2009-01-06 04:37 ——— d—–w c:\program files\Sportsbook.com Casino
2009-01-05 04:24 ——— d—–w c:\program files\Sportsbook Poker
2009-01-04 20:45 ——— d—–w c:\documents and settings\Mike\Application Data\Research In Motion
2009-01-04 20:44 ——— d—–w c:\documents and settings\All Users\Application Data\Roxio
2009-01-04 20:42 ——— d—–w c:\documents and settings\All Users\Application Data\Sonic
2009-01-04 20:42 ——— d—–w c:\documents and settings\All Users\Application Data\InstallShield
2009-01-04 20:41 ——— d—–w c:\program files\Common Files\Sonic Shared
2009-01-04 20:40 ——— d—–w c:\program files\Roxio
2009-01-04 20:40 ——— d—–w c:\program files\Common Files\Roxio Shared
2009-01-04 20:39 ——— d—–w c:\program files\Common Files\InstallShield
2009-01-04 20:35 ——— d—–w c:\program files\Common Files\Research In Motion
2009-01-04 20:35 ——— d—–w c:\documents and settings\Mike\Application Data\Blackberry Desktop
2009-01-04 20:34 ——— d—–w c:\program files\Research In Motion
2008-12-28 05:19 0 —ha-w c:\windows\system32\drivers\MsftWdf_Kernel_01005_Coinstaller_Critical.Wdf
2008-12-28 05:19 0 —ha-w c:\windows\system32\drivers\Msft_Kernel_NuidFltr_01005.Wdf
2008-12-28 05:17 ——— d—–w c:\program files\Microsoft IntelliPoint
2008-05-26 05:06 0 –sha-w c:\documents and settings\Mike\Application Data\00483a44d8t.dat
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2008-08-13 206064]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2004-10-13 1694208]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2007-04-27 851968]
"SunJavaUpdateSched"="c:\program files\Java\jre1.5.0_06\bin\jusched.exe" [2005-11-10 36975]
"Dell QuickSet"="c:\program files\Dell\QuickSet\quickset.exe" [2007-07-20 1228800]
"ATICCC"="c:\program files\ATI Technologies\ATI.ACE\CLIStart.exe" [2006-05-10 90112]
"Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2007-10-09 2183168]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2006-10-20 118784]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2007-05-11 40048]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2007-10-09 16384]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2008-08-13 206064]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2009-01-29 1601304]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2008-09-06 413696]
"IntelliPoint"="c:\program files\Microsoft IntelliPoint\ipoint.exe" [2007-08-31 1037736]
"RoxWatchTray"="c:\program files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe" [2007-04-23 228088]
"SigmatelSysTrayApp"="stsystra.exe" [2007-04-23 c:\windows\stsystra.exe]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Dell Network Assistant.lnk - c:\windows\Installer\{0240BDFB-2995-4A3F-8C96-18D41282B716}\Icon0240BDFB3.exe [2008-03-03 7168]
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2008-03-03 50688]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\avgrsstarter]
2009-01-29 21:31 10520 c:\windows\system32\avgrsstx.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"msacm.divxa32"= msaud32_divx.acm

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgemc.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=
"%windir%\\system32\\drivers\\svchost.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"15724:TCP"= 15724:TCP:BitComet 15724 TCP
"15724:UDP"= 15724:UDP:BitComet 15724 UDP

R0 atiide;atiide;c:\windows\system32\drivers\atiide.sys [2008-03-03 3456]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-09-23 325128]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-09-23 107272]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\AVG\AVG8\avgemc.exe [2008-09-23 903960]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [2008-09-23 298264]
R2 datunidr;DellAutomatedPCTuneUp UniDriver;c:\windows\system32\drivers\datunidr.sys [2007-08-23 5376]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [2008-03-10 24652]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{8f3f0bf4-efe6-11dc-8d9e-001d09ca69bb}]
\Shell\AutoRun\command - E:\LaunchU3.exe -a
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-Aim6 - (no file)


.
——- Supplementary Scan ——-
.
uStart Page = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=6080303
mStart Page = hxxp://www.dell.com
uInternet Connection Wizard,ShellNext = iexplore
FF - ProfilePath - c:\documents and settings\Mike\Application Data\Mozilla\Firefox\Profiles\u8qfc2ji.default\
FF - component: c:\program files\AVG\AVG8\Firefox\components\avgssff.dll
FF - component: c:\program files\AVG\AVG8\ToolbarFF\components\vmAVGConnector.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava11.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava12.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava13.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava14.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava32.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJPI150_06.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPOJI610.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\Viewpoint\Viewpoint Media Player\npViewpoint.dll
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-02-22 17:00:53
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'winlogon.exe'(804)
c:\windows\system32\Ati2evxx.dll
c:\windows\System32\BCMLogon.dll
.
———————— Other Running Processes ————————
.
c:\windows\system32\ati2evxx.exe
c:\windows\system32\WLTRYSVC.EXE
c:\windows\system32\ati2evxx.exe
c:\windows\system32\BCMWLTRY.EXE
c:\program files\Lavasoft\Ad-Aware\aawservice.exe
c:\program files\Dell Network Assistant\hnm_svc.exe
c:\program files\Dell Support Center\bin\sprtsvc.exe
c:\program files\AVG\AVG8\avgrsx.exe
c:\progra~1\AVG\AVG8\avgnsx.exe
c:\windows\system32\wdfmgr.exe
c:\program files\AVG\AVG8\avgcsrvx.exe
c:\program files\ATI Technologies\ATI.ACE\CLI.exe
c:\program files\Microsoft IntelliPoint\dpupdchk.exe
c:\windows\system32\wscntfy.exe
c:\windows\system32\wbem\wmiapsrv.exe
c:\program files\ATI Technologies\ATI.ACE\CLI.exe
.
**************************************************************************
.
Completion time: 2009-02-22 17:02:57 - machine was rebooted [Mike]
ComboFix-quarantined-files.txt 2009-02-22 23:02:54

Pre-Run: 67,829,346,304 bytes free
Post-Run: 67,759,800,320 bytes free

173 — E O F — 2009-02-12 05:24:24
Post #9
mdwebb,

I see that Viewpoint is installed. Viewpoint, Viewpoint Manager, Viewpoint Media Player are Viewpoint components which are installed as a side effect of installing other software, most notably AOL and AOL Instant Messenger (AIM). Viewpoint Manager is responsible for managing and updating Viewpoint Media Player’s components. You can disable this using the Viewpoint Manager Control Panel found in the Windows Control Panel menu. By selecting Disable auto-updating for the Viewpoint Manager – the player will no longer attempt to check for updates. Anything that is installed without your consent is suspect. Read what Viewpoint says and make your own decision.

To provide a satisfying consumer experience and to operate effectively, the Viewpoint Media Player periodically sends information to servers at Viewpoint. Each installation of the Viewpoint Media Player is identifiable to Viewpoint via a Customer Unique Identifier (CUID), an alphanumeric identifier embedded in the Viewpoint Media Player. The Viewpoint Media Player randomly generates the CUID during installation and uses it to indicate a unique installation of the product. A CUID is never connected to a user's name, email address, or other personal contact information. CUIDs are used for the sole purpose of filtering redundant information. Each of these information exchanges occurs anonymously.



Viewpoint Manager is considered as foistware instead of malware since it is often installed without user's approval but doesn't spy or do anything "bad". This may change, read Viewpoint to Plunge Into Adware
It is STRONGLY recommended that you remove the Viewpoint products; however, decide for yourself. To uninstall the Viewpoint components (Viewpoint, Viewpoint Manager, Viewpoint Media Player):

  • Click Start, then Settings, then click Control Panel.
  • In Control Panel, double-click Add or Remove Programs.
  • In Add or Remove Programs, Remove the Viewpoint component
  • Do the same for each Viewpoint component.

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 12…allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u12-windows-i586-p.exe to install the newest version.
Now to Clean out the Java cache:

Go into the Control Panel and double-click the Java Icon. [external image: Posted Image]
  • Under Temporary Internet Files, click the Settings… button
  • click the Delete Files button.
  • There are three options in the window to clear the cache - Leave all 3 Checked
    • Downloaded Applets
      Downloaded Applications
      Other Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Settings
  • Click OK to leave the Java Control Panel.

Then

Please go to Kaspersky website and perform an online antivirus scan.

  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As….
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.

In your next reply please provide:
  • Kaspersky report
  • New HijackThis log taken after everything else completed
Post #10
sorry for the delayed response, i've been trying all day to run that kaspersky scan but i've been unsuccessful because i'm unable to download the updates…any suggestions???
Post #11
mdwebb,

Not a problem. If Kaspersky won't co-operate, try this one,

I need you to run the following scan: Eset Online Scanner

  • Place a check mark in the box YES, I accept the Terms Of Use
  • Click the Start button.
  • Now click the Install button.
  • Click Start. The scanner engine will initialize and update.
  • Do Not place a check mark in the box beside Remove found threats.
  • Click the Scan button. The scan will now run, please be patient.
  • When the scan finishes click the Details tab.
  • Copy and paste the contents of the C:\ProgramFiles\EsetOnlineScanner\log.txt into your next reply.

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