This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

[Resolved] Is This Something To Fix?

8 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

Delete.bat Log

[SC] ControlService FAILED 1062:

The service has not been started.


[SC] DeleteService SUCCESS

DDS Log

DDS (Ver_09-02-01.01) - FAT32x86
Run by [removed] at 16:22:47.82 on Wed 02/04/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.894.469 [GMT -5:00]

AV: AVG Anti-Virus *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
SVCHOST.EXE
C:\WINDOWS\System32\svchost.exe -k netsvcs
SVCHOST.EXE
C:\WINDOWS\system32\Ati2evxx.exe
SVCHOST.EXE
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\svchost.exe -k HPService
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\ehome\RMSvc.exe
SVCHOST.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\WINDOWS\Explorer.EXE
C:\Acer\Empowering Technology\ePower\ePower_DMC.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\RTHDCPL.EXE
C:\PROGRA~1\LAUNCH~1\LManager.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
C:\WINDOWS\ehome\ehtray.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\ehome\RMSysTry.exe
C:\Acer\Empowering Technology\Acer.Empowering.Framework.Launcher.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\notepad.exe
C:\Documents and Settings\Tom Robinson\Desktop\dds.com

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/?a=1226954592
uSearch Page = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
mDefault_Page_URL = hxxp://en.us.acer.yahoo.com
mStart Page = hxxp://en.us.acer.yahoo.com
uInternet Connection Wizard,ShellNext = hxxp://en.us.acer.yahoo.com/
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: SpywareGuardDLBLOCK.CBrowserHelper: {4a368e80-174f-4872-96b5-0b27ddd11db2} - c:\program files\spywareguard\dlprotect.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Aim6]
mRun: [ePower_DMC] c:\acer\empowering technology\epower\ePower_DMC.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SunJavaUpdateSched] //~c:\program files\java\jre1.6.0_07\bin\jusched.exe
mRun: [SkyTel] SkyTel.EXE
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [ntiMUI] //~c:\program files\newtech infosystems\nti cd & dvd-maker 7\ntimui.exe
mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
mRun: [LManager] c:\progra~1\launch~1\LManager.exe
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [eRecoveryService] c:\acer\empowering technology\erecovery\eRAgent.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [Boot] c:\acer\empowering technology\epower\Boot.exe
mRun: [AzMixerSel] c:\program files\realtek\installshield\AzMixerSel.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\cli.exe" runtime -Delay
mRun: [Alcmtr] ALCMTR.EXE
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Acer ePresentation HPD] c:\acer\empowering technology\epresentation\ePresentation.exe
StartupFolder: c:\docume~1\tomrob~1\startm~1\programs\startup\spywar~1.lnk - c:\program files\spywareguard\sgmain.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\extend~1.lnk - c:\windows\ehome\RMSysTry.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\autoca~1.lnk - c:\program files\common files\autodesk shared\acstart16.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\acerem~1.lnk - c:\acer\empowering technology\Acer.Empowering.Framework.Launcher.exe
mPolicies-system: EnableLUA = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.4.1.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: avgrsstarter - avgrsstx.dll
SEH: SpywareGuard.Handler: {81559c35-8464-49f7-bb0e-07a383bef910} - c:\program files\spywareguard\spywareguard.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\tomrob~1\applic~1\mozilla\firefox\profiles\opqufhyf.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/

—- FIREFOX POLICIES —-
FF - user.js: network.proxy.type - 0
FF - user.js: network.proxy.http -
user_pref(network.proxy.http_port,);
FF - user.js: network.proxy.no_proxies_on -

============= SERVICES / DRIVERS ===============

R0 AvgRkx86;avgrkx86.sys;c:\windows\system32\drivers\avgrkx86.sys [2008-5-22 12552]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-5-22 325128]
R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-5-22 27656]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-5-22 107272]
R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-9-10 611664]
R2 avg8emc;AVG8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-1-8 903960]
R2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-1-8 298264]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\McrdSvc.exe [2005-10-20 96256]
S2 eLock2BurnerLockDriver;eLock2BurnerLockDriver;\??\c:\windows\system32\elock2burnerlockdriver.sys –> c:\windows\system32\eLock2BurnerLockDriver.sys [?]
S2 eLock2FSCTLDriver;eLock2FSCTLDriver;\??\c:\windows\system32\elock2fsctldriver.sys –> c:\windows\system32\eLock2FSCTLDriver.sys [?]
S3 BrlAPI;BrlAPI;c:\cygwin\bin\cygrunsrv.exe –> c:\cygwin\bin\cygrunsrv.exe [?]
S3 CV2K1;CommView Network Monitor;c:\windows\system32\drivers\cv2k1.sys –> c:\windows\system32\drivers\cv2k1.sys [?]
S3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2005-8-2 32512]
S3 tap0801;Smarthide TAP driver;c:\windows\system32\drivers\tap0801.sys [2007-10-12 55808]
S3 usb2vcom;USB Data Cable;c:\windows\system32\drivers\usb2vcom.sys [2008-8-6 29152]
S3 xbreader;MaxDrive XBox Driver (xbreader.sys);c:\windows\system32\drivers\xbreader.sys [2001-1-2 19677]

=============== Created Last 30 ================

2009-02-02 13:08 250 a——- c:\windows\gmer.ini
2009-02-02 12:27 –d—– c:\docume~1\tomrob~1\applic~1\Malwarebytes
2009-02-02 12:27 15,504 a——- c:\windows\system32\drivers\mbam.sys
2009-02-02 12:27 38,496 a——- c:\windows\system32\drivers\mbamswissarmy.sys
2009-02-02 12:27 –d—– c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-02-02 12:27 –d—– c:\program files\Malwarebytes' Anti-Malware
2009-01-27 16:43 –d—– c:\program files\Lavasoft
2009-01-26 16:32 0 a——- c:\windows\system32\yo.bmp
2009-01-26 10:41 –d—– c:\docume~1\alluse~1\applic~1\{83C91755-2546-441D-AC40-9A6B4B860800}
2009-01-23 11:22 –d—– c:\program files\common files\Jumping Bytes
2009-01-23 11:17 –d—– c:\program files\Mobile Master
2009-01-13 23:21 528 —shr– c:\windows\PCGWIN32.LI4

==================== Find3M ====================

2009-01-15 09:27 325,128 a——- c:\windows\system32\drivers\avgldx86.sys
2009-01-08 12:40 10,520 a——- c:\windows\system32\avgrsstx.dll
2009-01-08 12:40 12,552 a——- c:\windows\system32\drivers\avgrkx86.sys
2009-01-08 12:40 107,272 a——- c:\windows\system32\drivers\avgtdix.sys
2009-01-05 13:00 31 a——- c:\documents and settings\tom robinson\jagex_runescape_preferences.dat
2008-12-28 23:22 737,280 a——- c:\windows\iun6002.exe
2008-12-21 19:42 179,830 a——- c:\windows\hpwins14.dat
2008-12-13 01:40 3,593,216 ——– c:\windows\system32\dllcache\mshtml.dll
2008-12-11 05:57 333,952 a——- c:\windows\system32\drivers\srv.sys
2008-12-11 05:57 333,952 ——– c:\windows\system32\dllcache\srv.sys
2008-11-07 23:44 295,424 a——- c:\windows\system32\bwmedia1.dll
2008-11-07 23:44 150,016 a——- c:\windows\system32\bwmedia.dll
2008-09-03 15:10 32,768 a–sh— c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090320080904\index.dat

============= FINISH: 16:23:32.04 ===============

I don't know if you need the Attach log, so I just attached it just to be safe.

Attachments:

Hi kmssd :)

Your logs look clean to me. One of Techs I have been talking with has an idea of what may be the problem, and since my area is mainly Malware he has a much better understanding of the area and will be much more apt of helping you. If you would please start a new topic here describing your problem, I will tell the Techs to expect you and direct them to your topic once posted. You should receive prompt assistance and I am sure they will be able to sort this out.


You can now delete any other tools I had you download and use, unless you wish to keep them.


Set correct settings for files that should be hidden in Windows XP
  • Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
  • Under "Hidden files and folders" if necessary select Do not show hidden files and folders.
  • If unchecked please checkHide protected operating system files (Recommended)
  • If necessary check "Display content of system folders"
  • If necessary Uncheck Hide file extensions for known file types.
  • Click OK

Now that your system appears to be clean, there's just a few steps I'd like you to take to prevent any future infections.
  • System restore:
    We will now clear your existing system restore points and establish a new clean restore point:
    • Go to Start > All Programs > Accessories > System Tools > System Restore
    • Select Create a restore point, and Ok it.
    • Next, go to Start > Run and type in cleanmgr
    • Select the More options tab
    • Choose the option to clean up system restore and OK it.

      This will remove all restore points except the new one you just created.
    Make sure you do this now, as your System Restore currently has infected files in it.

  • Keeping your Windows up-to-date is crucial to your computer's security. Please go to the Windows Update Site (using Internet Explorer) and download and install all critical updates on a regular basis.

  • You don't appear to be running any third party Firewall software.

    Install a firewall! Without a firewall you are very susceptible to being hacked, and people could gain access to your computer. If you don't have a firewall I strongly recommend you download ONE of the following:
    1) Comodo
    2) Agnitum
    3) Sunbelt/Kerio

  • Make sure you update your Anti-Virus software regularly, new viruses are being developed all the time.

  • Some more programs that it would be useful to have [OPTIONAL but RECOMMENDED]:

    Download Spybot Search and Destroy 1.5 from here
    Check for Updates/ Immunize and run a Full System Scan on a regular basis.

    SpywareBlaster is another real-time scanner that prevents most spyware from even being installed.
    Freely available: Download SpywareBlaster

    Download and install the free version of WinPatrol. This program protects your computer in a variety of ways and will work well with your existing security software. Have a look at this tutorial to help you get started with the program.
Also, please read this great article by Tony Klein: So How Did I Get Infected In First Place

Glad we could be of assistance.

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.

Stay Clean!

jpshortstuff
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI