What the Tech?! Free tech support Archive
This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

[Resolved] desktop explorer is GONE!

176 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

Post #16
OK. This time it did open a log for me. Sorry for the confusion. I didn't delete nearly as many files this time, but that's probably good. Worked the 1st time.

ComboFix 08-12-18.01 - toby 2008-12-19 13:42:11.2 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.511.194 [GMT -8:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\test.txt
.
—- Previous Run ——-
.
c:\documents and settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat
c:\documents and settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat
c:\documents and settings\toby\Cookies\icum.scr
c:\documents and settings\toby\Cookies\pyvywy.vbs
c:\documents and settings\toby\Cookies\tygikij.reg
c:\documents and settings\toby\Cookies\uger.lib
c:\documents and settings\toby\Local Settings\Temporary Internet Files\eryze.dll
c:\documents and settings\toby\Local Settings\Temporary Internet Files\fbk.sts
c:\program files\tinyproxy\tinyproxy.exe
C:\test.txt
c:\windows\system32\mlJcBTjh.dll
c:\windows\wiaserviv.log

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

——-\Legacy_EVENT_LOG_(EVENTLOG)_
——-\Legacy_NETWORK_CONNECTIONS_(NETMAN)_
——-\Service_Event Log (Eventlog)
——-\Service_Network Connections (Netman)


((((((((((((((((((((((((( Files Created from 2008-11-19 to 2008-12-19 )))))))))))))))))))))))))))))))
.

2008-12-19 03:12 . 2008-12-19 03:12 d——– c:\windows\LastGood
2008-12-17 22:09 . 2008-12-17 22:19 d——– c:\documents and settings\toby\Application Data\uTorrent
2008-12-17 19:53 . 2008-12-17 19:53 d——– C:\_OTScanIt
2008-12-14 21:48 . 2008-12-14 21:48 d——– c:\program files\Trend Micro
2008-12-14 21:06 . 2008-12-14 21:35 d——– c:\documents and settings\Administrator
2008-12-11 15:20 . 2008-12-14 21:35 d——– c:\documents and settings\Guest
2008-12-05 14:04 . 2008-12-05 14:08 d——– c:\program files\Spybot - Search & Destroy
2008-12-05 14:04 . 2008-12-09 03:28 d——– c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2008-11-27 16:36 . 2008-11-27 16:36 d——– c:\program files\iPod
2008-11-27 16:35 . 2008-11-27 16:36 d——– c:\documents and settings\All Users\Application Data\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2008-11-27 16:33 . 2008-11-27 16:33 d——– c:\program files\Bonjour
2008-11-27 16:32 . 2008-11-27 16:33 d——– c:\program files\QuickTime
2008-11-27 16:27 . 2008-11-27 16:36 d——– c:\program files\Common Files\Apple
2008-11-27 16:27 . 2008-11-27 16:27 d——– c:\documents and settings\All Users\Application Data\Apple
2008-11-25 01:59 . 2008-11-25 01:59 d——– c:\program files\uTorrent
2008-11-24 14:23 . 2008-12-09 18:20 d——– c:\program files\a-squared Anti-Malware

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-12-18 04:26 96,256 —-a-w c:\windows\system32\drivers\sptd7949.sys
2008-12-15 05:43 3,853 —-a-w c:\program files\hijackthis.log
2008-12-13 18:16 ——— d—–w c:\program files\backups
2008-12-09 11:36 ——— d—–w c:\documents and settings\Yoshi\Application Data\uTorrent
2008-12-01 22:09 ——— d—–w c:\program files\DivX
2008-11-28 00:36 ——— d—–w c:\program files\iTunes
2008-11-28 00:29 ——— d—–w c:\program files\Apple Software Update
2008-11-09 21:11 ——— d—–w c:\documents and settings\toby\Application Data\Wizards of the Coast
2008-11-09 20:49 ——— d–h–w c:\program files\InstallShield Installation Information
2008-11-09 20:49 ——— d—–w c:\program files\Wizards of the Coast
2008-11-09 20:48 ——— d—–w c:\documents and settings\toby\Application Data\InstallShield
2008-10-24 11:10 453,632 —-a-w c:\windows\system32\drivers\mrxsmb.sys
2008-10-16 22:13 202,776 —-a-w c:\windows\system32\wuweb.dll
2008-10-16 22:13 1,809,944 —-a-w c:\windows\system32\wuaueng.dll
2008-10-16 22:12 561,688 —-a-w c:\windows\system32\wuapi.dll
2008-10-16 22:12 323,608 —-a-w c:\windows\system32\wucltui.dll
2008-10-16 22:09 92,696 —-a-w c:\windows\system32\cdm.dll
2008-10-16 22:09 51,224 —-a-w c:\windows\system32\wuauclt.exe
2008-10-16 22:09 43,544 —-a-w c:\windows\system32\wups2.dll
2008-10-16 22:08 34,328 —-a-w c:\windows\system32\wups.dll
2008-10-16 10:20 667,648 —-a-w c:\windows\system32\wininet.dll
2008-10-03 10:15 247,326 —-a-w c:\windows\system32\strmdll.dll
2008-10-01 00:43 1,286,152 —-a-w c:\windows\system32\msxml4.dll
2008-09-19 21:55 200,704 —-a-w c:\windows\system32\ssldivx.dll
2008-09-19 21:55 1,044,480 —-a-w c:\windows\system32\libdivx.dll
2005-02-16 19:06 218,112 —-a-w c:\program files\HijackThis.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SunJavaUpdateSched"="c:\program files\Java\jre1.5.0_06\bin\jusched.exe" [2005-11-10 36975]
"DAEMON Tools"="c:\program files\DAEMON Tools\daemon.exe" [2005-12-10 133016]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2005-05-11 49152]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2008-09-29 1234712]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-11-20 290088]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2005-03-30 5898240]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2005-09-23 29696]
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2005-05-11 282624]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
"ForceClassicControlPanel"= 1 (0x1)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"VIDC.HFYU"= huffyuv.dll
"vidc.DIV3"= DivXc32.dll
"vidc.DIV4"= DivXc32f.dll
"msacm.divxa32"= DivXa32.acm
"VIDC.X264"= x264vfw.dll
"VIDC.3iv2"= 3ivxVfWCodec.dll
"midi1"= xgusb.cpl

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusDisableNotify"=dword:00000001
"UpdatesDisableNotify"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Documents and Settings\\Yoshi\\Desktop\\utorrent.exe"=
"c:\\Program Files\\LimeWire\\LimeWire.exe"=
"c:\\Program Files\\BitComet\\BitComet.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\MSN Messenger\\msnmsgr.exe"=
"c:\\Program Files\\MSN Messenger\\livecall.exe"=
"c:\\Program Files\\QuickTime\\QuickTimePlayer.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgemc.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=
"c:\\Program Files\\SoulseekNS\\slsk.exe"=
"c:\\Program Files\\uTorrent\\uTorrent.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"1700:TCP"= 1700:TCP:MioNet Remote Drive Access
"1641:TCP"= 1641:TCP:MioNet Remote Drive Verification

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\Drivers\avgldx86.sys [2008-07-14 97928]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\AVG\AVG8\avgemc.exe [2008-07-14 875288]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [2008-07-14 231704]
R2 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\Drivers\avgtdix.sys [2008-07-14 76040]
R2 WUSB300NSvc;WUSB300NSvc;"c:\program files\Linksys\WUSB300N\WLService.exe" "WUSB300N.exe" [2007-10-11 53307]
S2 MioNet;MioNet Service;"c:\program files\MioNet\MioNetManager.exe" -s "c:\program files\MioNet\wrapper.conf" []
S3 genmcmnUSB;USB Scroll Mouse Driver;c:\windows\system32\DRIVERS\gflmouhid.sys [2004-04-19 6656]
S3 IPN2120;Instant Wireless-B PCI Adapter Driver;c:\windows\system32\DRIVERS\LSIPNDS.sys []
S3 ISD200;USB Storage Adapter V2;c:\windows\system32\DRIVERS\ISD200.SYS [2006-03-24 26930]
.
Contents of the 'Scheduled Tasks' folder

2008-12-19 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 12:34]
.
- - - - ORPHANS REMOVED - - - -

HKLM-Run-RRT-Auto - c:\documents and settings\toby\Desktop\RRT.exe
MSConfigStartUp-HostManager - c:\program files\Common Files\AOL\1140765838\ee\AOLSoftware.exe
MSConfigStartUp-Yahoo! Pager - c:\program files\Yahoo!\Messenger\ypager.exe


.
——- Supplementary Scan ——-
.
uStart Page = hxxp://www.google.com
mStart Page = hxxp://www.google.com
FF - ProfilePath - c:\documents and settings\toby\Application Data\Mozilla\Firefox\Profiles\jzaymth3.default\
FF - component: c:\program files\AVG\AVG8\Firefox\components\avgssff.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava11.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava12.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava13.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava14.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava32.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJPI150_06.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPOJI610.dll
FF - plugin: c:\program files\K-Lite Codec Pack\Real\browser\plugins\nppl3260.dll
FF - plugin: c:\program files\K-Lite Codec Pack\Real\browser\plugins\nprpjplug.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\np32dsw.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npdivx32.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npDivxPlayerPlugin.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npnul32.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\nppl3260.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npqtplugin.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npqtplugin2.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npqtplugin3.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npqtplugin4.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npqtplugin5.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npqtplugin6.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npqtplugin7.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\nprpjplug.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npunagi2.dll
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-12-19 13:46:55
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2008-12-19 13:48:40
ComboFix-quarantined-files.txt 2008-12-19 21:48:31

Pre-Run: 54,306,480,128 bytes free
Post-Run: 54,292,303,872 bytes free

189 — E O F — 2008-12-19 11:03:20
Post #17
Hello

Please download ATF Cleaner by Atribune.
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.




Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.






Go to Kaspersky website and perform an online antivirus scan.

  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As….
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.
Post #20
Ok. Sorry that took so long. Between being booted off the internet constantly (I'm assuming because explorer is down) and my the power going off halfway through the scan, it's set me back slightly. Anyway, I performed the MBAM scan which I'll post below. The Kapersky scan was finally completed, but when I pushed the save log as, it didn't ask me where to save it. There were five threats, but it said that they were in qoobox quarantine or in otscan/movedfiles so it seems like they've been taken care of. I will cut and paste them from the log though: C:\Qoobox\Quarantine\C\WINDOWS\system32\mlJcBTjh.dll.vir Trojan-Downloader.Win32.Agent.atga 1 C:\_OTScanIt\MovedFiles\12172008_195355\C_Program Files\tinyproxy\tinyproxy.exe Trojan.Win32.Agent.atog 1 C:\_OTScanIt\MovedFiles\12172008_195355\C_WINDOWS\system32\ylvyyl.dll Trojan.Win32.Monder.abke 1 C:\_OTScanIt\MovedFiles\12172008_203700\C_WINDOWS\system32\geBtuSll.dll Trojan.Win32.Agent.attb 1 C:\_OTScanIt\MovedFiles\12172008_203700\C_WINDOWS\system32\sejuedol.dll Trojan.Win32.Monder.abke 1 And finally the MBAM log Malwarebytes' Anti-Malware 1.31 Database version: 1523 Windows 5.1.2600 Service Pack 2 12/19/2008 4:00:59 PM mbam-log-2008-12-19 (16-00-59).txt Scan type: Quick Scan Objects scanned: 59134 Time elapsed: 9 minute(s), 7 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 3 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 1 Files Infected: 3 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: HKEY_LOCAL_MACHINE\SOFTWARE\XPProtectionCenter (Rogue.XPProtectionCenter) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\XPProtectionCenter (Rogue.XPProtectionCenter) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\instkey (Trojan.Vundo) -> Quarantined and deleted successfully. Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: C:\Documents and Settings\toby\Start Menu\Programs\XPProtectionCenter (Rogue.XPProtectionCenter) -> Quarantined and deleted successfully. Files Infected: C:\Documents and Settings\toby\Start Menu\Programs\XPProtectionCenter\Uninstall.lnk (Rogue.XPProtectionCenter) -> Quarantined and deleted successfully. C:\Documents and Settings\toby\Start Menu\Programs\XPProtectionCenter\XPProtectionCenter.lnk (Rogue.XPProtectionCenter) -> Quarantined and deleted successfully. C:\Documents and Settings\toby\Application Data\Microsoft\Internet Explorer\Quick Launch\XPProtectionCenter.lnk (Rogue.XPProtectionCenter) -> Quarantined and deleted successfully.
Post #22
Here it is:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:20:08 PM, on 12/21/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\a-squared Anti-Malware\a2service.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Linksys\WUSB300N\WLService.exe
C:\Program Files\Linksys\WUSB300N\WUSB300N.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O23 - Service: a-squared Anti-Malware Service (a2AntiMalware) - Emsi Software GmbH - C:\Program Files\a-squared Anti-Malware\a2service.exe
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MioNet Service (MioNet) - Unknown owner - C:\Program Files\MioNet\MioNetManager.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Unknown owner - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe (file missing)
O23 - Service: WUSB300NSvc - Unknown owner - C:\Program Files\Linksys\WUSB300N\WLService.exe

–
End of file - 3790 bytes
Post #23
Your logs are clean

Follow these steps to uninstall Combofix and tools used in the removal of malware
  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.
    [external image: Posted Image]



  • Make sure you have an Internet Connection.
  • Download OTCleanIt to your desktop and run it
  • A list of tool components used in the Cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTCleanUp to reach the Internet, please allow the application to do so.
  • Click Yes to beging the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.



Your using an old version of Adobe Acrobat Reader, this can leave your pc open to vulnerabilities, you can update it here :
http://www.adobe.com/products/acrobat/readstep2.html




Please download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Open JavaRa.exe again and select Search For Updates.
  • Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.



Below I have included a number of recommendations for how to protect your computer against malware infections.

* Keep Windows updated by regularly checking their website at :
http://windowsupdate.microsoft.com/
This will ensure your computer has always the latest security updates available installed on your computer.

* To reduce re-infection for malware in the future, I strongly recommend installing these free programs:

SpywareBlaster protects against bad ActiveX

* SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program or there will be a conflict.

Make Internet Explorer more secure
  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.


*ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.

*NoScript - Addon for Firefox that stops all scripts from running on websites. Stops malicious software from invading via flash, java, javascript, and many other entry points.

*Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

* MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

* Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more
secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up
blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from
Here

* Take a good look at the following suggestions for malware prevention by reading Tony Klein’s article 'How Did I Get Infected In The First Place'
Here

*ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

* Recovery Console - Recent trends appear to indicate that future infections will include attacks to the boot sector of the computer. The installation of the Recovery Console in the computer will be our only defense against this threat. For more information and steps to install the Recovery Console see This Article. Should you need assistance in installing the Recovery Console, please do not hesitate to ask.

Thank you for your patience, and performing all of the procedures requested.
Post #24
Thank you so much for all of your help getting rid of the infections. I have one more request. I still don't have explorer.exe, do you have any ideas how to get it back?
Post #25
Strange

Try this

Please download FileLook by jpshortstuff from one of these mirrors:
Link 1
Link 2
  • Double-click FileLook.exe to run it.
  • Ensure that the BBCode Ouput checkbox is checked.
  • Copy the content of the following codebox into the main textfield:

    explorer.exe /s
  • Click the FileLook button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found at C:\fl_log.txt
Post #26
here it is:

FileLook.exe v2.0 by jpshortstuff
Log created at 16:52 on 22/12/2008
==================================
FileSearch - "EXPLORER.EXE"

C:\WINDOWS\$hf_mig$\KB938828\SP2QFE\explorer.exe (1033216 bytes - created on 13/06/2007 at 11:26, modified on 13/06/2007 at 11:26)
C:\WINDOWS\$NtUninstallKB938828$\explorer.exe (1032192 bytes - created on 16/08/2007 at 10:13, modified on 04/08/2004 at 07:56)
C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\explorer.exe (1033728 bytes - created on 12/09/2008 at 21:39, modified on 14/04/2008 at 00:12)
C:\WINDOWS\system32\dllcache\explorer.exe (1033216 bytes - created on 04/08/2004 at 07:56, modified on 13/06/2007 at 10:23)

==============================

=EOF=
Post #27
hello

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the quotebox below into it:

File::
C:\WINDOWS\system32\dllcache\explorer.exe | C:\Windows\explorer.exe

Folder::

Registry::

Driver::


Save this as CFScript.txt, in the same location as ComboFix.exe


[external image: Posted Image]

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.



Reboot, do you have explorer now ?
Post #28
Still no explorer after reboot. I did what you said, but had to do it browsing under task manager's "new task". Here is the log:

ComboFix 08-12-23.01 - toby 2008-12-23 19:47:33.3 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.511.303 [GMT -8:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\toby\Desktop\cfscript.txt

FILE ::
c:\windows\system32\dllcache\explorer.exe | c:\windows\explorer.exe
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\test.txt

.
((((((((((((((((((((((((( Files Created from 2008-11-24 to 2008-12-24 )))))))))))))))))))))))))))))))
.

2008-12-19 15:49 . 2008-12-19 15:49 d——– c:\program files\Malwarebytes' Anti-Malware
2008-12-19 15:49 . 2008-12-19 15:49 d——– c:\documents and settings\toby\Application Data\Malwarebytes
2008-12-19 15:49 . 2008-12-19 15:49 d——– c:\documents and settings\All Users\Application Data\Malwarebytes
2008-12-19 15:49 . 2008-12-03 19:59 38,496 –a—— c:\windows\system32\drivers\mbamswissarmy.sys
2008-12-19 15:49 . 2008-12-03 19:59 15,504 –a—— c:\windows\system32\drivers\mbam.sys
2008-12-17 22:09 . 2008-12-23 19:44 d——– c:\documents and settings\toby\Application Data\uTorrent
2008-12-14 21:48 . 2008-12-14 21:48 d——– c:\program files\Trend Micro
2008-12-14 21:06 . 2008-12-14 21:35 d——– c:\documents and settings\Administrator
2008-12-11 15:20 . 2008-12-14 21:35 d——– c:\documents and settings\Guest
2008-12-05 14:04 . 2008-12-05 14:08 d——– c:\program files\Spybot - Search & Destroy
2008-12-05 14:04 . 2008-12-09 03:28 d——– c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2008-11-27 16:36 . 2008-11-27 16:36 d——– c:\program files\iPod
2008-11-27 16:35 . 2008-11-27 16:36 d——– c:\documents and settings\All Users\Application Data\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2008-11-27 16:33 . 2008-11-27 16:33 d——– c:\program files\Bonjour
2008-11-27 16:32 . 2008-11-27 16:33 d——– c:\program files\QuickTime
2008-11-27 16:27 . 2008-11-27 16:36 d——– c:\program files\Common Files\Apple
2008-11-27 16:27 . 2008-11-27 16:27 d——– c:\documents and settings\All Users\Application Data\Apple
2008-11-25 01:59 . 2008-11-25 01:59 d——– c:\program files\uTorrent
2008-11-24 14:23 . 2008-12-09 18:20 d——– c:\program files\a-squared Anti-Malware

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-12-21 20:16 3,820 —-a-w c:\program files\hijackthis.log
2008-12-18 04:26 96,256 —-a-w c:\windows\system32\drivers\sptd7949.sys
2008-12-13 18:16 ——— d—–w c:\program files\backups
2008-12-09 11:36 ——— d—–w c:\documents and settings\Yoshi\Application Data\uTorrent
2008-12-01 22:09 ——— d—–w c:\program files\DivX
2008-11-28 00:36 ——— d—–w c:\program files\iTunes
2008-11-28 00:29 ——— d—–w c:\program files\Apple Software Update
2008-11-09 21:11 ——— d—–w c:\documents and settings\toby\Application Data\Wizards of the Coast
2008-11-09 20:49 ——— d–h–w c:\program files\InstallShield Installation Information
2008-11-09 20:49 ——— d—–w c:\program files\Wizards of the Coast
2008-11-09 20:48 ——— d—–w c:\documents and settings\toby\Application Data\InstallShield
2008-10-24 11:10 453,632 —-a-w c:\windows\system32\drivers\mrxsmb.sys
2008-10-23 13:01 283,648 —-a-w c:\windows\system32\gdi32.dll
2008-10-16 22:13 202,776 —-a-w c:\windows\system32\wuweb.dll
2008-10-16 22:13 1,809,944 —-a-w c:\windows\system32\wuaueng.dll
2008-10-16 22:12 561,688 —-a-w c:\windows\system32\wuapi.dll
2008-10-16 22:12 323,608 —-a-w c:\windows\system32\wucltui.dll
2008-10-16 22:09 92,696 —-a-w c:\windows\system32\cdm.dll
2008-10-16 22:09 51,224 —-a-w c:\windows\system32\wuauclt.exe
2008-10-16 22:09 43,544 —-a-w c:\windows\system32\wups2.dll
2008-10-16 22:08 34,328 —-a-w c:\windows\system32\wups.dll
2008-10-16 10:20 667,648 —-a-w c:\windows\system32\wininet.dll
2008-10-03 10:15 247,326 —-a-w c:\windows\system32\strmdll.dll
2008-10-01 00:43 1,286,152 —-a-w c:\windows\system32\msxml4.dll
2005-02-16 19:06 218,112 —-a-w c:\program files\HijackThis.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SunJavaUpdateSched"="c:\program files\Java\jre1.5.0_06\bin\jusched.exe" [2005-11-10 36975]
"DAEMON Tools"="c:\program files\DAEMON Tools\daemon.exe" [2005-12-10 133016]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2005-05-11 49152]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2008-12-21 1261336]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-11-20 290088]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2005-03-30 5898240]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
"ForceClassicControlPanel"= 1 (0x1)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"VIDC.HFYU"= huffyuv.dll
"vidc.DIV3"= DivXc32.dll
"vidc.DIV4"= DivXc32f.dll
"msacm.divxa32"= DivXa32.acm
"VIDC.X264"= x264vfw.dll
"VIDC.3iv2"= 3ivxVfWCodec.dll
"midi1"= xgusb.cpl

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusDisableNotify"=dword:00000001
"UpdatesDisableNotify"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Documents and Settings\\Yoshi\\Desktop\\utorrent.exe"=
"c:\\Program Files\\LimeWire\\LimeWire.exe"=
"c:\\Program Files\\BitComet\\BitComet.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\MSN Messenger\\msnmsgr.exe"=
"c:\\Program Files\\MSN Messenger\\livecall.exe"=
"c:\\Program Files\\QuickTime\\QuickTimePlayer.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgemc.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=
"c:\\Program Files\\SoulseekNS\\slsk.exe"=
"c:\\Program Files\\uTorrent\\uTorrent.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"1700:TCP"= 1700:TCP:MioNet Remote Drive Access
"1641:TCP"= 1641:TCP:MioNet Remote Drive Verification

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\Drivers\avgldx86.sys [2008-07-14 97928]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\AVG\AVG8\avgemc.exe [2008-07-14 875288]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [2008-07-14 231704]
R2 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\Drivers\avgtdix.sys [2008-07-14 76040]
R2 WUSB300NSvc;WUSB300NSvc;"c:\program files\Linksys\WUSB300N\WLService.exe" "WUSB300N.exe" [2007-10-11 53307]
S2 MioNet;MioNet Service;"c:\program files\MioNet\MioNetManager.exe" -s "c:\program files\MioNet\wrapper.conf" []
S3 genmcmnUSB;USB Scroll Mouse Driver;c:\windows\system32\DRIVERS\gflmouhid.sys [2004-04-19 6656]
S3 IPN2120;Instant Wireless-B PCI Adapter Driver;c:\windows\system32\DRIVERS\LSIPNDS.sys []
S3 ISD200;USB Storage Adapter V2;c:\windows\system32\DRIVERS\ISD200.SYS [2006-03-24 26930]
.
Contents of the 'Scheduled Tasks' folder

2008-12-19 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 12:34]
.
.
——- Supplementary Scan ——-
.
uStart Page = hxxp://www.google.com
mStart Page = hxxp://www.google.com
FF - ProfilePath - c:\documents and settings\toby\Application Data\Mozilla\Firefox\Profiles\jzaymth3.default\
FF - component: c:\program files\AVG\AVG8\Firefox\components\avgssff.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava11.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava12.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava13.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava14.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJava32.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPJPI150_06.dll
FF - plugin: c:\program files\Java\jre1.5.0_06\bin\NPOJI610.dll
FF - plugin: c:\program files\K-Lite Codec Pack\Real\browser\plugins\nppl3260.dll
FF - plugin: c:\program files\K-Lite Codec Pack\Real\browser\plugins\nprpjplug.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\np32dsw.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npdivx32.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npDivxPlayerPlugin.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npnul32.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\nppl3260.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npqtplugin.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npqtplugin2.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npqtplugin3.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npqtplugin4.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npqtplugin5.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npqtplugin6.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npqtplugin7.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\nprpjplug.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npunagi2.dll
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-12-23 19:52:53
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2008-12-23 19:54:44
ComboFix-quarantined-files.txt 2008-12-24 03:54:27

Pre-Run: 54,398,599,168 bytes free
Post-Run: 54,437,531,648 bytes free

166 — E O F — 2008-12-20 11:02:19
Post #29
I think it would be better off sending you to the techs to fix it as the malware is gone

So go and post in the Windows forum after this

Follow these steps to uninstall Combofix and tools used in the removal of malware
  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.
    [external image: Posted Image]



  • Make sure you have an Internet Connection.
  • Download OTCleanIt to your desktop and run it
  • A list of tool components used in the Cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTCleanUp to reach the Internet, please allow the application to do so.
  • Click Yes to beging the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.



Please download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Open JavaRa.exe again and select Search For Updates.
  • Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.



Your using an old version of Adobe Acrobat Reader, this can leave your pc open to vulnerabilities, you can update it here :
http://www.adobe.com/products/acrobat/readstep2.html




Below I have included a number of recommendations for how to protect your computer against malware infections.

* Keep Windows updated by regularly checking their website at :
http://windowsupdate.microsoft.com/
This will ensure your computer has always the latest security updates available installed on your computer.

* To reduce re-infection for malware in the future, I strongly recommend installing these free programs:

SpywareBlaster protects against bad ActiveX

* SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program or there will be a conflict.

Make Internet Explorer more secure
  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.


*ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.

*NoScript - Addon for Firefox that stops all scripts from running on websites. Stops malicious software from invading via flash, java, javascript, and many other entry points.

*Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

* MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

* Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more
secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up
blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from
Here

* Take a good look at the following suggestions for malware prevention by reading Tony Klein’s article 'How Did I Get Infected In The First Place'
Here

*ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

* Recovery Console - Recent trends appear to indicate that future infections will include attacks to the boot sector of the computer. The installation of the Recovery Console in the computer will be our only defense against this threat. For more information and steps to install the Recovery Console see This Article. Should you need assistance in installing the Recovery Console, please do not hesitate to ask.

Thank you for your patience, and performing all of the procedures requested.
Post #30
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI