[Closed] Spyware

my computer is infected - i am trying to download Hijackthis 2.02 but am unable to do so, even though i am able to on a "clean" computer. Thanks.

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DO NOT use any TOOLS such as Combofix, Vundofix, or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.



Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Clear "Hide protected operating system files."
Click Apply, and then click OK.


Please do not delete anything unless instructed to.


Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Next:

Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected .
• When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
• Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.

Also "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.

Thanks i will do this tonight. In terms of how my computer operates - when i try and search for something it always gets redirected to something that i have not asked for also i get popups that i cannot get rid of.

I was unable to download the ATF Cleaner on the infected PC, however i downloaded it to a memory stick from a clean PC and was able to run the program on the infected PC. I tried this for the malwarebytes anti-mailware program as the infected PC would tell me the site was unavailble, however it will still not run on the infected PC. I am unable to run the malwarebytes program. Please advise. I am also unable to access your site from the infected PC and so am sending this from my clean PC. i am constantly getting popups saying that my computer is infected and need to purchase software I appreciate your help.

Try renaming MBAM.exe to MBAM.com Now see if it will run.

the program appears to load, i double click on the icon and i get nothing.

Have you tried system restore on the infected pc? 1. Click Start. 2. Point to All Programs. 3. Point to Accessories. 4. Point to System Tools. 5. Click System Restore. 6. Follow the instructions on the wizard. See if you can find a date the the PC worked.

Due to inactivity this topic will be closed. If you need help please start a new thread and post a new HJT log