I am trying to help a friend. His computer is badly infected. On the internet he gets no stop anti-virus popups. I downloaded hijackthis, but it won't run. I tried to download and run malwarebytes, no luck. I tried to run it in safe mode, but it won't load. I am at a loss as to what to do next, any help would be greatly appreciated. Thanks.
All advice given by anyone volunteering here, is taken at your own risk.
While best efforts are made to assist in removing infections safely, unexpected stuff can happen.
Please download RootRepeal one of these locations and save it to your desktop Here Here Here
Open [external image: Posted Image] on your desktop.
Click the [external image: Posted Image] tab.
Click the [external image: Posted Image] button.
Check just these boxes:
[external image: Posted Image]
Push Ok
Check the box for your main system drive (Usually C:, and press Ok.
Allow RootRepeal to run a scan of your system. This may take some time.
Once the scan completes, push the [external image: Posted Image] button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your post.
