Engsupp22
Topic Starter
Hi,
I have a work Machine here which will stop displaying any page at random intervals. when i open a new page, it does not go to my home page (Google.co.uk) and i cannot navigate to another one either, just blank white page.
On further investigation, i discovered that i could not kill any iexplore.exe. I have to reboot the PC which is far from ideal.
I have deleted cookies and temp files, Ran a virus Scans, re-downloaded new profiles, disabled NICS(as Duel here), confirmed Speed and Duplex is optimal, but to no avail.
I have thought about reinstalling IE and Office but i think there is something more to it.
Please see the HJT Log below. Any help much appreciated.
Thanks,
Engsupp22
**********************
Logfile of HijackThis v1.99.1
Scan saved at 11:28:29, on 11/07/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\New Boundary\PrismXL\ChannelDeploy.sys
C:\Program Files\McAfee\Managed VirusScan\VScan\EngineServer.exe
C:\WINDOWS\system32\PMService.exe
C:\Program Files\HYPerSuite\HCInstaller\Bin\HcInstMsg.exe
c:\Program Files\Matrox Graphics Inc\PowerDesk\Services\Matrox.PowerDesk.Services.exe
C:\WINDOWS\system32\mgabg.exe
C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe
C:\Program Files\Neoteris\Installer Service\NeoterisSetupService.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\slClient.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\McAfee\Managed VirusScan\VScan\McShield.exe
C:\WINDOWS\system32\slagent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Mixer.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Broadcom\BACS\BacsTray.exe
C:\Program Files\New Boundary\Client\PTClient.exe
C:\Program Files\Matrox Graphics Inc\PowerDesk SE\Matrox.PowerDesk SE.exe
C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtTry.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft Office Communicator\Communicator.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
C:\Program Files\Hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by CA IB
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy.caibinm.ca-ib.com:8080
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [bacstray] C:\Program Files\Broadcom\BACS\BacsTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [EPA_EZ_GPO_Tool] C:\WINDOWS\system32\EZ_GPO_Tool.exe
O4 - HKLM\..\Run: [Prism Deploy Client] "C:\Program Files\New Boundary\Client\PTClient.exe" /Subscriber
O4 - HKLM\..\Run: [MVS Splash] "C:\Program Files\McAfee\Managed VirusScan\Agent\Splash.exe"
O4 - HKLM\..\Run: [McAfee Managed Services Tray] "C:\Program Files\McAfee\Managed VirusScan\Agent\StartMyagtTry.exe"
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [Matrox PowerDesk SE] "c:\Program Files\Matrox Graphics Inc\PowerDesk SE\Matrox.PowerDesk SE.exe"
O4 - HKCU\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" /silentRetrials /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\juniper networks\secure application manager\samnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\juniper networks\secure application manager\samnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd…b?1188901569953
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1188912115843
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = caibinm.ca-ib.com
O17 - HKLM\Software\..\Telephony: DomainName = caibinm.ca-ib.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = caibinm.ca-ib.com
O18 - Protocol: myrm - {4D034FC3-013F-4B95-B544-44D49ABE3E76} - C:\Program Files\McAfee\Managed VirusScan\Agent\MyRmProt4.7.0.538.dll
O20 - AppInit_DLLs: c:\progra~1\citrix\system32\mfaphook.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Citrix Diagnostic Facility COM Server (CdfSvc) - Citrix Systems, Inc. - C:\Program Files\Common Files\Citrix\System32\CdfSvc.exe
O23 - Service: Channel Deployer - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\ChannelDeploy.sys
O23 - Service: EngineServer - McAfee, Inc. - C:\Program Files\McAfee\Managed VirusScan\VScan\EngineServer.exe
O23 - Service: Energy Star™ EZ GPO Power Management Configuration Tool (EPA_GPO_PMService) - TerraNovum - C:\WINDOWS\system32\PMService.exe
O23 - Service: HCINST - Unknown owner - C:\Program Files\HYPerSuite\HCInstaller\Bin\HcInst.exe
O23 - Service: HCINSTMSG - Unknown owner - C:\Program Files\HYPerSuite\HCInstaller\Bin\HcInstMsg.exe
O23 - Service: Matrox Centering Service - Matrox Graphics Inc. - c:\Program Files\Matrox Graphics Inc\PowerDesk\Services\Matrox.PowerDesk.Services.exe
O23 - Service: McShield - McAfee, Inc. - C:\Program Files\McAfee\Managed VirusScan\VScan\McShield.exe
O23 - Service: MGABGEXE - Matrox Graphics Inc. - C:\WINDOWS\system32\mgabg.exe
O23 - Service: McAfee Virus and Spyware Protection Service (myAgtSvc) - Unknown owner - C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe" /ServiceStart (file missing)
O23 - Service: Neoteris Setup Service - Juniper Networks - C:\Program Files\Neoteris\Installer Service\NeoterisSetupService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Citrix Streaming Service (RadeSvc) - Citrix Systems, Inc. - C:\Program Files\Citrix\Streaming Client\RadeSvc.exe
O23 - Service: ScriptLogic Service (SLClient) - ScriptLogic Corporation - C:\WINDOWS\system32\slClient.exe
I have a work Machine here which will stop displaying any page at random intervals. when i open a new page, it does not go to my home page (Google.co.uk) and i cannot navigate to another one either, just blank white page.
On further investigation, i discovered that i could not kill any iexplore.exe. I have to reboot the PC which is far from ideal.
I have deleted cookies and temp files, Ran a virus Scans, re-downloaded new profiles, disabled NICS(as Duel here), confirmed Speed and Duplex is optimal, but to no avail.
I have thought about reinstalling IE and Office but i think there is something more to it.
Please see the HJT Log below. Any help much appreciated.
Thanks,
Engsupp22
**********************
Logfile of HijackThis v1.99.1
Scan saved at 11:28:29, on 11/07/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\New Boundary\PrismXL\ChannelDeploy.sys
C:\Program Files\McAfee\Managed VirusScan\VScan\EngineServer.exe
C:\WINDOWS\system32\PMService.exe
C:\Program Files\HYPerSuite\HCInstaller\Bin\HcInstMsg.exe
c:\Program Files\Matrox Graphics Inc\PowerDesk\Services\Matrox.PowerDesk.Services.exe
C:\WINDOWS\system32\mgabg.exe
C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe
C:\Program Files\Neoteris\Installer Service\NeoterisSetupService.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\slClient.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\McAfee\Managed VirusScan\VScan\McShield.exe
C:\WINDOWS\system32\slagent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Mixer.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Broadcom\BACS\BacsTray.exe
C:\Program Files\New Boundary\Client\PTClient.exe
C:\Program Files\Matrox Graphics Inc\PowerDesk SE\Matrox.PowerDesk SE.exe
C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtTry.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft Office Communicator\Communicator.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
C:\Program Files\Hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by CA IB
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy.caibinm.ca-ib.com:8080
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [bacstray] C:\Program Files\Broadcom\BACS\BacsTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [EPA_EZ_GPO_Tool] C:\WINDOWS\system32\EZ_GPO_Tool.exe
O4 - HKLM\..\Run: [Prism Deploy Client] "C:\Program Files\New Boundary\Client\PTClient.exe" /Subscriber
O4 - HKLM\..\Run: [MVS Splash] "C:\Program Files\McAfee\Managed VirusScan\Agent\Splash.exe"
O4 - HKLM\..\Run: [McAfee Managed Services Tray] "C:\Program Files\McAfee\Managed VirusScan\Agent\StartMyagtTry.exe"
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [Matrox PowerDesk SE] "c:\Program Files\Matrox Graphics Inc\PowerDesk SE\Matrox.PowerDesk SE.exe"
O4 - HKCU\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" /silentRetrials /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\juniper networks\secure application manager\samnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\juniper networks\secure application manager\samnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd…b?1188901569953
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1188912115843
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = caibinm.ca-ib.com
O17 - HKLM\Software\..\Telephony: DomainName = caibinm.ca-ib.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = caibinm.ca-ib.com
O18 - Protocol: myrm - {4D034FC3-013F-4B95-B544-44D49ABE3E76} - C:\Program Files\McAfee\Managed VirusScan\Agent\MyRmProt4.7.0.538.dll
O20 - AppInit_DLLs: c:\progra~1\citrix\system32\mfaphook.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Citrix Diagnostic Facility COM Server (CdfSvc) - Citrix Systems, Inc. - C:\Program Files\Common Files\Citrix\System32\CdfSvc.exe
O23 - Service: Channel Deployer - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\ChannelDeploy.sys
O23 - Service: EngineServer - McAfee, Inc. - C:\Program Files\McAfee\Managed VirusScan\VScan\EngineServer.exe
O23 - Service: Energy Star™ EZ GPO Power Management Configuration Tool (EPA_GPO_PMService) - TerraNovum - C:\WINDOWS\system32\PMService.exe
O23 - Service: HCINST - Unknown owner - C:\Program Files\HYPerSuite\HCInstaller\Bin\HcInst.exe
O23 - Service: HCINSTMSG - Unknown owner - C:\Program Files\HYPerSuite\HCInstaller\Bin\HcInstMsg.exe
O23 - Service: Matrox Centering Service - Matrox Graphics Inc. - c:\Program Files\Matrox Graphics Inc\PowerDesk\Services\Matrox.PowerDesk.Services.exe
O23 - Service: McShield - McAfee, Inc. - C:\Program Files\McAfee\Managed VirusScan\VScan\McShield.exe
O23 - Service: MGABGEXE - Matrox Graphics Inc. - C:\WINDOWS\system32\mgabg.exe
O23 - Service: McAfee Virus and Spyware Protection Service (myAgtSvc) - Unknown owner - C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe" /ServiceStart (file missing)
O23 - Service: Neoteris Setup Service - Juniper Networks - C:\Program Files\Neoteris\Installer Service\NeoterisSetupService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Citrix Streaming Service (RadeSvc) - Citrix Systems, Inc. - C:\Program Files\Citrix\Streaming Client\RadeSvc.exe
O23 - Service: ScriptLogic Service (SLClient) - ScriptLogic Corporation - C:\WINDOWS\system32\slClient.exe