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[Closed] Please help! Recommended by a friend...

6 min read

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Post #1
Hello there! Here's the problem: About a week ago my computer suddenly decided it wanted to go insane. Cue nasty spam popups every five seconds (when using the internet) and cue slugging along. So I go out and buy a Norton AntiSpam and Virus program from Best Buy. This worked pretty great to get rid of the spam popups from poping up every five seconds when using the internet… but now I can't even VISIT certain sites! For example, sometimes I can get to myspace.com but it won't let me log in. It looks to get to about half way of "logging in" and then never gets any further. Same for getting into my email at gmail.com. And forget about even getting to facebook.com. It won't even load that page - though I never get an error message. I am beyond confused at what is going on. I don't even know how I got this because I really don't download any weird things or anything like that.

Help!! Thank you so, so much!

Here is my error log:
Logfile of HijackThis v1.99.1
Scan saved at 8:04:39 PM, on 5/8/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\Rundll32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\MMDiag.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://myspace.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe
O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [BMd3018e3b] Rundll32.exe "C:\WINDOWS\system32\qtwvjavp.dll",s
O4 - HKLM\..\Run: [d032bda7] rundll32.exe "C:\WINDOWS\system32\ektbqnrk.dll",b
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.yorkphoto.com/YorkActivia.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/Facebo…toUploader3.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo…otoUploader.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.5 Control) - http://www.adoramapix.com/components/ImageUploader3.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/…288/mcfscan.cab
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - Unknown owner - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe" /service /P ddoctorv2 (file missing)
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
Post #2
Hi, and Welcome to WhatTheTech

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.


As I am still training, my posts to you will be checked by an Expert member. This will ensure that all advice and instructions I give you are accurate and safe. This may mean that my replies may take a little longer.
Post #3
misskatiek,


A. Please download ComboFix by sUBs from HERE or HERE directly to your Desktop.

Note: If you already have ComboFix on your machine, please DELETE it from your desktop before downloading the newest version.

B. Now we must disable some of your security programs so that they do not interfere with the running of our tools:

NORTON ANTIVIRUS
Please navigate to the system tray on the bottom right hand corner and look for a [external image: Posted Image] sign.
  • right-click it -> chose "Disable Auto-Protect."
  • select a duration of 5 hours (this assures no interference with the cleanup of your pc)
  • click "Ok."
  • a popup will warn that protection will now be disabled and the sign will now look like this: [external image: Posted Image]
You succesfully disabled the Norton Antivirus Guard.



Go to [external image: Posted Image] -> Run -> copy/paste the following single line command in the runbox & click OK

"%userprofile%\desktop\combofix.exe" /killall

[external image: Posted Image]
  • DO NOT USE your computer for any other purpose while ComboFix is running.
  • ComboFix may restart your computer, this is normal.
  • When finished, it will produce a log, ComboFix.txt.
  • Please post ComboFix.txt in your next reply along with a new HijackThis log.


Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
Post #4
First of all: Thank you!

Here is my ComboFix log:

ComboFix 08-05-08.1 - Katie 2008-05-09 17:35:40.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.544 [GMT -4:00]
Running from: C:\Documents and Settings\[removed]\Desktop\ComboFix.exe
* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Documents and Settings\Katie\Application Data\macromedia\Flash Player\#SharedObjects\FGC9THQA\www.broadcaster.com
C:\Documents and Settings\Katie\Application Data\macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#www.broadcaster.com
C:\Documents and Settings\Katie\Application Data\macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#www.broadcaster.com\settings.sol
C:\WINDOWS\cookies.ini
C:\WINDOWS\Downloaded Program Files\setup.inf
C:\WINDOWS\pskt.ini
C:\WINDOWS\system32\amvmqqyk.ini
C:\WINDOWS\system32\csjfagqq.ini
C:\WINDOWS\system32\dbgsvcyc.ini
C:\WINDOWS\system32\ektbqnrk.dll
C:\WINDOWS\system32\hhpngixt.dll
C:\WINDOWS\system32\jkkLDVPJ.dll
C:\WINDOWS\system32\JPVDLkkj.ini
C:\WINDOWS\system32\JPVDLkkj.ini2
C:\WINDOWS\system32\krnqbtke.ini
C:\WINDOWS\system32\lxngwsgk.ini
C:\WINDOWS\system32\mcrh.tmp
C:\WINDOWS\system32\mfmrvpgp.dll
C:\WINDOWS\system32\mlnmoXyb.ini
C:\WINDOWS\system32\mlnmoXyb.ini2
C:\WINDOWS\system32\qtwvjavp.dll
C:\WINDOWS\system32\soockddy.ini
C:\WINDOWS\system32\uddxgjhq.ini
C:\WINDOWS\system32\wpkwafqb.dll
C:\WINDOWS\system32\yddkcoos.dll

.
((((((((((((((((((((((((( Files Created from 2008-04-09 to 2008-05-09 )))))))))))))))))))))))))))))))
.

2008-05-09 11:48 . 2008-05-09 11:48 2,112 –a—— C:\WINDOWS\system32\mqdfpqdv.exe
2008-05-08 12:19 . 2008-05-08 12:19 2,112 –a—— C:\WINDOWS\system32\hpydlfgh.exe
2008-05-06 18:39 . 2008-05-06 18:39 2,112 –a—— C:\WINDOWS\system32\ownscioh.exe
2008-05-06 18:33 . 2008-05-06 18:33 d——– C:\Program Files\Windows Sidebar
2008-05-06 18:33 . 2008-05-06 18:38 d——– C:\Program Files\Norton AntiVirus
2008-05-06 18:32 . 2008-05-06 18:34 d——– C:\Program Files\Symantec
2008-05-06 18:32 . 2008-05-06 19:01 d——– C:\Documents and Settings\All Users\Application Data\Symantec
2008-05-06 18:32 . 2008-05-06 18:34 123,952 –a—— C:\WINDOWS\system32\drivers\SYMEVENT.SYS
2008-05-06 18:32 . 2008-05-06 18:34 60,800 –a—— C:\WINDOWS\system32\S32EVNT1.DLL
2008-05-06 18:32 . 2008-05-06 18:34 10,563 –a—— C:\WINDOWS\system32\drivers\SYMEVENT.CAT
2008-05-06 18:32 . 2008-05-06 18:34 805 –a—— C:\WINDOWS\system32\drivers\SYMEVENT.INF
2008-05-06 18:25 . 2008-05-08 18:22 d——– C:\Program Files\Common Files\Symantec Shared
2008-05-06 18:20 . 2008-05-06 18:20 d——– C:\Documents and Settings\Chris\Application Data\Symantec
2008-05-06 11:47 . 2008-05-06 11:47 d——– C:\WINDOWS\McAfee.com
2008-05-06 04:29 . 2007-12-24 17:37 138,384 –a—— C:\WINDOWS\system32\drivers\tmcomm.sys
2008-05-06 04:23 . 2008-05-06 06:50 d——– C:\Documents and Settings\Katie\Application Data\HouseCall 6.6
2008-05-01 11:39 . 2008-05-09 11:47 109,718 –a—— C:\WINDOWS\BMd3018e3b.xml
2008-04-22 18:45 . 2008-04-22 18:45 d——– C:\Documents and Settings\All Users\Application Data\Apple
2008-04-18 18:21 . 2008-04-18 18:21 d–hs—- C:\WINDOWS\ftpcache

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-05-06 15:17 ——— d—–w C:\Program Files\uTorrent
2008-05-06 15:15 ——— d—–w C:\Program Files\Warcraft III
2008-05-03 20:50 ——— d—–w C:\Program Files\Viewpoint
2008-05-03 20:50 ——— d—–w C:\Documents and Settings\All Users\Application Data\Viewpoint
2008-05-03 20:49 ——— d—–w C:\Program Files\Diablo II
2008-05-03 20:48 ——— d—–w C:\Program Files\Amazon
2008-05-03 05:22 ——— d—–w C:\Documents and Settings\Katie\Application Data\uTorrent
2008-04-25 23:55 ——— d—–w C:\Program Files\Java
2008-04-25 04:55 ——— d—–w C:\Program Files\QuickTime
2008-04-22 23:55 ——— d—–w C:\Program Files\Coupons
2008-04-22 23:54 1,243,184 —-a-w C:\Program Files\CouponPrinter.exe
2008-04-22 22:45 ——— d—–w C:\Program Files\Apple Software Update
2008-04-22 22:44 23,700,784 —-a-w C:\Program Files\QuickTimeInstaller.exe
2008-04-19 21:51 ——— d—–w C:\Program Files\World of Warcraft
2008-02-04 01:16 606,176 —-a-w C:\Program Files\AmazonMP3Installer.exe
2008-01-19 04:53 238,745 —-a-w C:\Program Files\BuyMusicDownloader-20080118-37680012.exe
2007-12-24 22:07 2,732,032 —-a-w C:\Program Files\ventrilo-3.0.1-Windows-i386.exe
2007-11-22 02:03 18,714,487 —-a-w C:\Program Files\Z-Clip_Installer_1.1.6.exe
2007-08-18 19:28 7,680 –sha-w C:\Program Files\Thumbs.db
2007-05-29 00:26 580,182,545 —-a-w C:\Program Files\MSSetup.exe
2007-05-22 01:09 702,480 —-a-w C:\Program Files\MoveMediaPlayer_07051001.exe
2007-04-18 05:05 1 —-a-w C:\Documents and Settings\Chris\SI.bin
2007-03-06 03:25 5,454,308 —-a-w C:\Program Files\YNAB_Pro_1.1.2.0.SetupLite.exe
2007-01-03 01:42 36,808,256 —-a-w C:\Program Files\iTunesSetup.exe
2006-10-02 22:01 345 –sh–w C:\Program Files\desktop.ini
2006-10-02 22:01 2,542 –sh–w C:\Program Files\AlbumArtSmall.jpg
2006-10-02 22:01 2,542 –sh–w C:\Program Files\AlbumArt_{D7CB65FE-2056-4F50-AC35-37C610693C5C}_Small.jpg
2006-10-02 22:01 10,047 –sh–w C:\Program Files\Folder.jpg
2006-10-02 22:01 10,047 –sh–w C:\Program Files\AlbumArt_{D7CB65FE-2056-4F50-AC35-37C610693C5C}_Large.jpg
2006-09-30 01:01 197,120 —-a-w C:\Program Files\picturevizII.exe
2006-08-08 01:01 251 —-a-w C:\Program Files\wt3d.ini
2006-08-05 20:37 4,789,792 —-a-w C:\Program Files\picasa2-current.exe
2006-07-09 23:20 12,635,688 —-a-w C:\Program Files\SplashInstall.exe
2006-07-04 02:04 240,507 —-a-w C:\Program Files\audioscrobbler.wmp.1.1.10.exe
2006-06-18 01:43 662,868 —-a-w C:\Program Files\uploadr_v2.3.exe
2006-06-17 16:16 905,216 —-a-w C:\Program Files\iview398.exe
2006-06-17 15:46 848 –sha-w C:\WINDOWS\system32\KGyGaAvL.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{6D53EC84-6AAE-4787-AEEE-F4628F01010C}]
2008-05-06 18:35 116088 –a—— C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{BB9FCF44-E3BD-45E0-88D7-F44BB949109C}]
C:\WINDOWS\system32\byXomnlm.dll

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-10 05:00 15360]
"DellSupport"="C:\Program Files\DellSupport\DSAgnt.exe" [2007-03-15 11:09 460784]
"DellSupportCenter"="C:\Program Files\Dell Support Center\bin\sprtcmd.exe" [2007-11-15 10:23 202544]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray"="C:\WINDOWS\ehome\ehtray.exe" [2005-09-29 14:01 67584]
"SigmatelSysTrayApp"="stsystra.exe" [2005-03-22 23:20 339968 C:\WINDOWS\stsystra.exe]
"ATIPTA"="C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [2006-02-09 21:05 344064]
"DMXLauncher"="C:\Program Files\Dell\Media Experience\DMXLauncher.exe" [2006-05-03 03:12 98304]
"ISUSPM Startup"="C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" [2005-06-10 10:44 249856]
"ISUSScheduler"="C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" [2005-06-10 10:44 81920]
"DLA"="C:\WINDOWS\System32\DLA\DLACTRLW.EXE" [2005-09-08 05:20 122940]
"MimBoot"="C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe" [2006-01-18 14:00 8192]
"PWRISOVM.EXE"="C:\Program Files\PowerISO\PWRISOVM.EXE" [2006-07-29 07:07 188416]
"MSKDetectorExe"="C:\Program Files\McAfee\SpamKiller\MSKDetct.exe" [2005-08-12 16:16 1121792]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2007-03-14 19:05 257088]
"ddoctorv2"="C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe" [2007-04-19 14:21 198184]
"dscactivate"="C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe" [2007-11-15 10:24 16384]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe" [2008-02-22 04:25 144784]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2008-01-25 17:47 51048]
"osCheck"="C:\Program Files\Norton AntiVirus\osCheck.exe" [2008-02-06 22:49 718704]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2005-09-23 22:05:26 29696]
Digital Line Detect.lnk - C:\Program Files\Digital Line Detect\DLG.exe [2006-06-13 19:29:09 24576]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"InstallVisualStyle"= C:\WINDOWS\Resources\Themes\Royale\Royale.msstyles
"InstallTheme"= C:\WINDOWS\Resources\Themes\Royale.theme

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusDisableNotify"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\Program Files\\uTorrent\\utorrent.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\Program Files\\Messenger\\msmsgs.exe"=
"C:\\Program Files\\World of Warcraft\\WoW-BurningCrusade-Trial-enUS-Installer-downloader.exe"=
"C:\\Program Files\\World of Warcraft\\WoW-2.3.0.7561-to-2.3.2.7741-enUS-downloader.exe"=
"C:\\Program Files\\World of Warcraft\\BackgroundDownloader.exe"=
"C:\\Program Files\\iTunes\\iTunes.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"3724:TCP"= 3724:TCP:Blizzard Downloader: 3724

R2 LiveUpdate Notice;LiveUpdate Notice;"C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon []
R2 sprtsvc_dellsupportcenter;SupportSoft Sprocket Service (dellsupportcenter);C:\Program Files\Dell Support Center\bin\sprtsvc.exe [2007-11-15 10:23]
S3 COH_Mon;COH_Mon;C:\WINDOWS\system32\Drivers\COH_Mon.sys [2008-03-06 21:32]
S3 hamachi_oem;PlayLinc Adapter;C:\WINDOWS\system32\DRIVERS\gan_adapter.sys [2006-10-19 11:20]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{361ac05d-0e0d-11da-9aa9-806d6172696f}]
\Shell\AutoRun\command - E:\setup.exe

.
Contents of the 'Scheduled Tasks' folder
"2008-05-06 12:01:02 C:\WINDOWS\Tasks\AppleSoftwareUpdate.job"
- C:\Program Files\Apple Software Update\SoftwareUpdate.exe
"2008-04-25 22:30:00 C:\WINDOWS\Tasks\McAfee.com Scan for Viruses - My Computer (LOVEMACHINE-Katie).job"
- c:\program files\mcafee.com\vso\mcmnhdlr.exe
"2008-05-06 22:38:26 C:\WINDOWS\Tasks\Norton AntiVirus - Run Full System Scan - Chris.job"
- C:\Program Files\Norton AntiVirus\Navw32.exeh/TASK:
"2008-05-09 20:42:38 C:\WINDOWS\Tasks\Norton AntiVirus - Run Full System Scan - Katie.job"
- C:\Program Files\Norton AntiVirus\Navw32.exeh/TASK:
.
**************************************************************************

catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-05-09 17:42:37
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\PSSdk23]
"ImagePath"="\??\C:\WINDOWS\system32\Drivers\PsSdk23.drv"
.
———————— Other Running Processes ————————
.
C:\WINDOWS\system32\ati2evxx.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\ehome\ehrecvr.exe
C:\WINDOWS\ehome\ehSched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehmsas.exe
C:\PROGRA~1\MUSICM~1\MUSICM~3\MMDiag.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
.
**************************************************************************
.
Completion time: 2008-05-09 17:46:43 - machine was rebooted [Katie]
ComboFix-quarantined-files.txt 2008-05-09 21:46:37

Pre-Run: 100,217,585,664 bytes free
Post-Run: 102,127,714,304 bytes free

204 — E O F — 2008-04-11 05:49:02


Here is my HijackThis Log:

Logfile of HijackThis v1.99.1
Scan saved at 5:48:56 PM, on 5/9/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\PROGRA~1\MUSICM~1\MUSICM~3\MMDiag.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\internet explorer\iexplore.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://myspace.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {BB9FCF44-E3BD-45E0-88D7-F44BB949109C} - C:\WINDOWS\system32\byXomnlm.dll (file missing)
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe
O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.yorkphoto.com/YorkActivia.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/Facebo…toUploader3.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo…otoUploader.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.5 Control) - http://www.adoramapix.com/components/ImageUploader3.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/…288/mcfscan.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - Unknown owner - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe" /service /P ddoctorv2 (file missing)
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
Post #5
misskatiek,

  • Click Start, then Settings, then click Control Panel.
  • In Control Panel, double-click Add or Remove Programs.
  • In Add or Remove Programs, Remove CouponBar

I see that Viewpoint is installed. Viewpoint, Viewpoint Manager, Viewpoint Media Player are Viewpoint components which are installed as a side effect of installing other software, most notably AOL and AOL Instant Messenger (AIM). Viewpoint Manager is responsible for managing and updating Viewpoint Media Player’s components. You can disable this using the Viewpoint Manager Control Panel found in the Windows Control Panel menu. By selecting Disable auto-updating for the Viewpoint Manager – the player will no longer attempt to check for updates. Anything that is installed without your consent is suspect. Read what Viewpoint says and make your own decision.

To provide a satisfying consumer experience and to operate effectively, the Viewpoint Media Player periodically sends information to servers at Viewpoint. Each installation of the Viewpoint Media Player is identifiable to Viewpoint via a Customer Unique Identifier (CUID), an alphanumeric identifier embedded in the Viewpoint Media Player. The Viewpoint Media Player randomly generates the CUID during installation and uses it to indicate a unique installation of the product. A CUID is never connected to a user's name, email address, or other personal contact information. CUIDs are used for the sole purpose of filtering redundant information. Each of these information exchanges occurs anonymously.


If you agree and want to remove these programs, please use the same add/remove process above and remove all Viewpoint listings.


Viewpoint Manager is considered as foistware instead of malware since it is often installed without user's approval but doesn't spy or do anything "bad". This may change, read Viewpoint to Plunge Into Adware
It is STRONGLY recommended that you remove the Viewpoint products; however, decide for yourself. To uninstall the Viewpoint components (Viewpoint, Viewpoint Manager, Viewpoint Media Player):



You have uTorrent P2P file sharing program installed on your computer. This program does not come bundled with malware as some similar programs do, but peer-to-peer file sharing networks are one of the biggest sources of malware we see. Anything downloaded from them cannot be trusted to be clean, because even if the file appears to be what it claims to be, it can have malware embedded in it.
I strongly recommend you remove these.

The above can be removed via Add/Remove Programs

COMBOFIX-Script

  • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

    KILLALL::

File::
C:\WINDOWS\system32\mqdfpqdv.exe
C:\WINDOWS\system32\hpydlfgh.exe
C:\WINDOWS\system32\ownscioh.exe
C:\WINDOWS\BMd3018e3b.xml

Registry::
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BB9FCF44-E3BD-45E0-88D7-F44BB949109C}]
[-HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{361ac05d-0e0d-11da-9aa9-806d6172696f}]
  • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

    [external image: Posted Image]
  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.



Please do an online scan with Kaspersky Online Scanner

Note: You must be using Internet Explorer as your browser as it will be necessary to install an Active X component to your computer.

Important If you have previously used Kaspersky Online Scanner (before 8th Aug 2006), you will have to uninstall the old version using Add/Remove Programs in Control Panel before you can use the new version.

Click on Kaspersky Online Scanner

You will be promted to install an ActiveX component from Kaspersky, Click Yes.

  • The program will launch and then start to download the latest definition files.
  • Once the scanner is installed and the definitions downloaded, click Next.
  • Now click on Scan Settings.
  • In the scan settings make sure that the following are selected:
    • Scan using the following Anti-Virus database:
      • Extended (If available otherwise Standard)
    • Scan Options:
      • Scan Archives
      • Scan Mail Bases
  • Click OK.
  • Now under select a target to scan select My Computer.
  • The scan will take a while so be patient and let it run. Once the scan is complete it will display if your system has been infected.
  • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.


Note: The Kaspersky online scanner is not yet fully compatible with IE7. You may get returned to a window without the Accept/Decline buttons after allowing the ActiveX control. The buttons are there - you just can't see them! Click on the zoom button (bottom, right of the window) and change it from 100% to 75%. You should now see the buttons. Reset to 100% once the license has been accepted.


So in your next reply please provide:
  • Combofix log
  • Kaspersky report
  • New HijackThis log

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