Princess2396
Topic Starter
My partner had a trojan on his computer 2 days ago … after several attempts to remove it failed he did a reformat … but the trojan still appears to be there … help please??
Spyware / Malware / Virus Removal
[Closed] help with trojan removal
1 min read
Trevuren
Hello Princess2396 and welcome to the What the Tech Forums
My name is Trevuren and I will be helping you with your problem.
Download HijackThis from Here .
DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS MOST OF THE FILES ARE LEGIT AND VITAL TO THE FUNCTION OF YOUR COMPUTER
My name is Trevuren and I will be helping you with your problem.
Download HijackThis from Here .
- Choose the default location of C:\Program Files\Trend Micro\HijackThis as the destination. HJT needs to be in its own folder so that the program itself isn't deleted by accident. Having the backups could be VITAL to restoring your system if something went wrong in the FIX process!
- Click the Install button.
- Accept the license agreement .
- Click Do a system scan and save a log file. A Notepad file will open.
- Select all the text by hitting the [Ctrl+A] keys, then copy your selection to the clipboard by pressing the [Ctrl+C] keys.
- Paste the log into this thread by hitting the [Ctrl+V] keys.
- when you click Save Log) (Ctrl-A to'select all', Ctrl-C to 'copy')
- POST the log into this thread using 'Add Reply' (Ctrl-V to 'paste')
DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS MOST OF THE FILES ARE LEGIT AND VITAL TO THE FUNCTION OF YOUR COMPUTER
Trevuren
Due to inactivity this topic will be closed.
If you need help please start a new thread and post a new HJT log
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