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Spyware / Malware / Virus Removal

[Resolved] Persistent Start Up Error

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Post #1
Hi - Hope I've done this right. Below is a copy of my Baseline Hijack Log. Every time I start up the computer I receive the following error: "Windows can not access the specified device, path or file. You may not have appropriate permissions to access the item. C:\Windows\system\kklodanain\smss.exe." Then another desk top error will pop up stating "Could not load or run C:\Windows\system\kklodanain\smss.exe specified in the registry. Make sure the file exists on your computer or remove the referense to it in the registry.

Today my AVG Anti-virus picked up that this was a worm. I deleted the virus from the virus vault, but am still receiving the error when I reboot my system.

Thank you in advance for any help received.

Logfile of HijackThis v1.99.1
Scan saved at 8:05:23 PM, on 12/30/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9TA.EXE
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.reliableinter.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.reliableinter.net/
F3 - REG:win.ini: load=C:\WINDOWS\system\kklodanain\smss.exe
F3 - REG:win.ini: run=C:\WINDOWS\system\kklodanain\smss.exe
O1 - Hosts: 1.1.1.1 housecall.trendmicro.com
O1 - Hosts: 1.1.1.1 usa.kaspersky.com
O1 - Hosts: 1.1.1.1 ewido.net
O1 - Hosts: 1.1.1.1 www.ewido.net
O1 - Hosts: 1.1.1.1 zonelabs.com
O1 - Hosts: 1.1.1.1 www.zonelabs.com
O1 - Hosts: 1.1.1.1 www.bitdefender.com
O1 - Hosts: 1.1.1.1 download.bitdefender.com
O1 - Hosts: 1.1.1.1 spywareinfo.com
O1 - Hosts: 1.1.1.1 www.spywareinfo.com
O1 - Hosts: 1.1.1.1 merijn.org
O1 - Hosts: 1.1.1.1 www.merijn.org
O1 - Hosts: 1.1.1.1 sysinternals.com
O1 - Hosts: 1.1.1.1 www.sysinternals.com
O1 - Hosts: 1.1.1.1 onguardonline.gov
O1 - Hosts: 1.1.1.1 www.onguardonline.gov
O1 - Hosts: 1.1.1.1 avast.com
O1 - Hosts: 1.1.1.1 www.avast.com
O1 - Hosts: 1.1.1.1 safety.live.com
O1 - Hosts: 1.1.1.1 www.paretologic.com
O1 - Hosts: 1.1.1.1 paretologic.com
O1 - Hosts: 1.1.1.1 services.google.com
O1 - Hosts: 1.1.1.1 www.webroot.com
O1 - Hosts: 1.1.1.1 webroot.com
O1 - Hosts: 1.1.1.1 bleepingcomputer.com
O1 - Hosts: 1.1.1.1 techguy.org
O1 - Hosts: 1.1.1.1 forums.techguy.org
O1 - Hosts: 1.1.1.1 yandao.com
O1 - Hosts: 1.1.1.1 www.yandao.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [EPSON PictureMate Deluxe] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9TA.EXE /P24 "EPSON PictureMate Deluxe" /O6 "USB002" /M "PictureMate Deluxe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: smss.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O4 - Global Startup: officejet 6100.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1183223754421
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
Post #2
Hello and welcome to the forum. Sorry about the delay in responding :( If you still need help, Scan again with HijackThis, and copy/paste" a new log file into this thread. Also please describe how your computer behaves at the moment.
Post #3
:D Not a problem as far as having to wait! I'm just thankful for the help.

When I start up the computer I get a pop-up window under the heading C:\WINDOWS\system\kklodanain\smss.exe. The box that a red X in it and then reads: "Windows cannot find C:\WINDOWS\system\kklodanain\smss.exe. Make sure you typed the name correctly and then try again. To search for a file, click the start button, and then click search". You push ok and then I get another pop-up with the Desktop Heading. In this box it a yellow exclamation point and it states "Could not load or run C:\WINDOWS\system\kklodanain\smss.exe specified in the registry. Make sure the file exists on your computer or remove the reference to it in the registry". You push ok on that and it goes back to the first pop up, push ok on that it goes back to the second pop-up and then finally it all goes away.

Last week AVG Anti-virus picked up the kklodanain as a worm. But when I removed it the start up errors still persisted. Otherwise the computer seems to be running okay.

I hope this information is helpful, below is my new log;
Logfile of HijackThis v1.99.1
Scan saved at 6:10:18 PM, on 1/5/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9TA.EXE
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.reliableinter.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.reliableinter.net/
F3 - REG:win.ini: load=C:\WINDOWS\system\kklodanain\smss.exe
F3 - REG:win.ini: run=C:\WINDOWS\system\kklodanain\smss.exe
O1 - Hosts: 1.1.1.1 housecall.trendmicro.com
O1 - Hosts: 1.1.1.1 usa.kaspersky.com
O1 - Hosts: 1.1.1.1 ewido.net
O1 - Hosts: 1.1.1.1 www.ewido.net
O1 - Hosts: 1.1.1.1 zonelabs.com
O1 - Hosts: 1.1.1.1 www.zonelabs.com
O1 - Hosts: 1.1.1.1 www.bitdefender.com
O1 - Hosts: 1.1.1.1 download.bitdefender.com
O1 - Hosts: 1.1.1.1 spywareinfo.com
O1 - Hosts: 1.1.1.1 www.spywareinfo.com
O1 - Hosts: 1.1.1.1 merijn.org
O1 - Hosts: 1.1.1.1 www.merijn.org
O1 - Hosts: 1.1.1.1 sysinternals.com
O1 - Hosts: 1.1.1.1 www.sysinternals.com
O1 - Hosts: 1.1.1.1 onguardonline.gov
O1 - Hosts: 1.1.1.1 www.onguardonline.gov
O1 - Hosts: 1.1.1.1 avast.com
O1 - Hosts: 1.1.1.1 www.avast.com
O1 - Hosts: 1.1.1.1 safety.live.com
O1 - Hosts: 1.1.1.1 www.paretologic.com
O1 - Hosts: 1.1.1.1 paretologic.com
O1 - Hosts: 1.1.1.1 services.google.com
O1 - Hosts: 1.1.1.1 www.webroot.com
O1 - Hosts: 1.1.1.1 webroot.com
O1 - Hosts: 1.1.1.1 bleepingcomputer.com
O1 - Hosts: 1.1.1.1 techguy.org
O1 - Hosts: 1.1.1.1 forums.techguy.org
O1 - Hosts: 1.1.1.1 yandao.com
O1 - Hosts: 1.1.1.1 www.yandao.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [EPSON PictureMate Deluxe] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9TA.EXE /P24 "EPSON PictureMate Deluxe" /O6 "USB002" /M "PictureMate Deluxe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: smss.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O4 - Global Startup: officejet 6100.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1183223754421
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
Post #4
I suggest you do this:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Clear "Hide protected operating system files."
Click Apply, and then click OK.


Please do not delete anything unless instructed to.

Next:

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.


(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time.

Next:

Download ComboFix from Here to your Desktop.

**Note: In the event you already have Combofix, please delete it from your desktop and download this new version . It is important that it is saved directly to your desktop**
——————————————————————–
  • Close any open browsers and make sure you are disconnected from the net. Unplug the cable if need be before running combofix.
  • WARNING: IF you have not already done so Combofix will disconnect your machine from the Internet when it starts
  • Please do not re-connect your machine back to the Internet until Combofix has completely finished.
——————————————————————–

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review

****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

*If there is no internet connection when Combofix has completely finished then restart your computer to restore back the connections.
Post #5
Here is the Combofix and the new Hijack this Log.

ComboFix 08-01-07.5 - Sherie 2008-01-07 19:01:20.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.144 [GMT -5:00]
Running from: C:\Documents and Settings\[removed]\Desktop\ComboFix.exe
* Created a new restore point
.

((((((((((((((((((((((((( Files Created from 2007-12-08 to 2008-01-08 )))))))))))))))))))))))))))))))
.

2008-01-07 19:00 . 2000-08-31 08:00 51,200 –a—— C:\WINDOWS\NirCmd.exe
2007-12-25 11:16 . 2007-12-25 11:16 d——– C:\Documents and Settings\Sherie\Application Data\Arcsoft
2007-12-25 11:15 . 2005-02-23 14:58 11,776 –a—— C:\WINDOWS\system32\drivers\afc.sys
2007-12-25 11:13 . 1995-08-01 04:44 212,480 –a—— C:\WINDOWS\PCDLIB32.DLL
2007-12-25 11:11 . 2007-12-25 11:11 d——– C:\Program Files\Common Files\ArcSoft
2007-12-25 11:11 . 2007-12-25 11:12 d——– C:\Program Files\ArcSoft
2007-12-16 23:38 . 2007-12-30 13:45 d–hs—- C:\WINDOWS\system\kklodanain
2007-12-08 00:53 . 2007-12-24 15:45 d——– C:\Program Files\Common Files\AOL
2007-12-08 00:53 . 2007-12-08 00:54 d——– C:\Documents and Settings\All Users\Application Data\AOL OCP
2007-12-08 00:53 . 2007-12-24 15:45 d——– C:\Documents and Settings\All Users\Application Data\AOL
2007-12-08 00:52 . 2007-12-08 00:53 530 –ah—– C:\IPH.PH

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2007-12-31 00:00 ——— d—–w C:\Documents and Settings\Sherie\Application Data\AVG7
2007-12-25 16:12 ——— d–h–w C:\Program Files\InstallShield Installation Information
2007-12-17 14:58 359,808 —-a-w C:\WINDOWS\system32\drivers\tcpip.sys
2007-12-11 13:00 ——— d—–w C:\Documents and Settings\LocalService\Application Data\AVG7
2007-12-08 05:53 ——— d—–w C:\Program Files\Viewpoint
2007-12-08 05:53 ——— d—–w C:\Documents and Settings\Sherie\Application Data\Viewpoint
2007-12-08 05:53 ——— d—–w C:\Documents and Settings\All Users\Application Data\Viewpoint
2007-11-14 21:35 ——— d—–w C:\Program Files\iTunes
2007-11-14 21:35 ——— d—–w C:\Program Files\iPod
2007-11-14 21:34 ——— d—–w C:\Program Files\QuickTime
2007-11-13 10:25 20,480 —-a-w C:\WINDOWS\system32\drivers\secdrv.sys
2007-11-08 12:36 ——— d—–w C:\Program Files\Common Files\Adobe
2007-10-29 22:43 1,287,680 —-a-w C:\WINDOWS\system32\quartz.dll
2007-10-27 22:40 227,328 —-a-w C:\WINDOWS\system32\wmasf.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-12 08:56 15360]
"smss"="" []
"MsnMsgr"="C:\Program Files\MSN Messenger\MsnMsgr.exe" [2007-01-19 12:54 5674352]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SoundMAXPnP"="C:\Program Files\Analog Devices\Core\smax4pnp.exe" [2004-10-14 13:42 1404928]
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [2004-08-20 14:55 155648]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [2004-08-20 14:51 118784]
"EPSON PictureMate Deluxe"="C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9TA.exe" [2004-10-17 02:00 98304]
"AVG7_CC"="C:\PROGRA~1\Grisoft\AVG7\avgcc.exe" [2007-12-21 09:16 579072]
"Adobe Photo Downloader"="C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe" [2005-09-09 01:18 57344]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2007-10-19 20:16 286720]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2007-11-02 18:36 267048]
"Share-to-Web Namespace Daemon"="C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe" [2002-04-11 03:19 69632]
"DVDLauncher"="C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe" [2004-08-23 17:19 57344]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"AVG7_Run"="C:\PROGRA~1\Grisoft\AVG7\avgw.exe" [2007-10-25 11:49 219136]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2005-09-23 22:05:26]
hp psc 2000 Series.lnk - C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe [2002-06-27 00:20:58]
officejet 6100.lnk - C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe [2002-06-27 00:21:30]

S3 ADM8511;ADMtek ADM8511/AN986 USB To Fast Ethernet Converter;C:\WINDOWS\system32\DRIVERS\ADM8511.SYS [2001-08-17 11:11]

*Newly Created Service* - PROCEXP90
.
Contents of the 'Scheduled Tasks' folder
"2007-12-26 21:26:03 C:\WINDOWS\Tasks\AppleSoftwareUpdate.job"
- C:\Program Files\Apple Software Update\SoftwareUpdate.exe
"2006-12-31 19:23:53 C:\WINDOWS\Tasks\FRU Task #Hewlett-Packard#hp psc 2200 series#1159458630.job"
- C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpqfrucl.exe4-I
.
**************************************************************************

catchme 0.3.1344 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-01-07 19:03:02
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— DLLs Loaded Under Running Processes ———————

PROCESS: C:\WINDOWS\explorer.exe [6.00.2900.3156]
-> C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnfps.dll
.
Completion time: 2008-01-07 19:03:22
.
2007-12-12 04:09:41 — E O F —


Logfile of HijackThis v1.99.1
Scan saved at 7:05:08 PM, on 1/7/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9TA.EXE
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.reliableinter.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.reliableinter.net/
O1 - Hosts: 1.1.1.1 housecall.trendmicro.com
O1 - Hosts: 1.1.1.1 usa.kaspersky.com
O1 - Hosts: 1.1.1.1 ewido.net
O1 - Hosts: 1.1.1.1 www.ewido.net
O1 - Hosts: 1.1.1.1 zonelabs.com
O1 - Hosts: 1.1.1.1 www.zonelabs.com
O1 - Hosts: 1.1.1.1 www.bitdefender.com
O1 - Hosts: 1.1.1.1 download.bitdefender.com
O1 - Hosts: 1.1.1.1 spywareinfo.com
O1 - Hosts: 1.1.1.1 www.spywareinfo.com
O1 - Hosts: 1.1.1.1 merijn.org
O1 - Hosts: 1.1.1.1 www.merijn.org
O1 - Hosts: 1.1.1.1 sysinternals.com
O1 - Hosts: 1.1.1.1 www.sysinternals.com
O1 - Hosts: 1.1.1.1 onguardonline.gov
O1 - Hosts: 1.1.1.1 www.onguardonline.gov
O1 - Hosts: 1.1.1.1 avast.com
O1 - Hosts: 1.1.1.1 www.avast.com
O1 - Hosts: 1.1.1.1 safety.live.com
O1 - Hosts: 1.1.1.1 www.paretologic.com
O1 - Hosts: 1.1.1.1 paretologic.com
O1 - Hosts: 1.1.1.1 services.google.com
O1 - Hosts: 1.1.1.1 www.webroot.com
O1 - Hosts: 1.1.1.1 webroot.com
O1 - Hosts: 1.1.1.1 bleepingcomputer.com
O1 - Hosts: 1.1.1.1 techguy.org
O1 - Hosts: 1.1.1.1 forums.techguy.org
O1 - Hosts: 1.1.1.1 yandao.com
O1 - Hosts: 1.1.1.1 www.yandao.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [EPSON PictureMate Deluxe] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9TA.EXE /P24 "EPSON PictureMate Deluxe" /O6 "USB002" /M "PictureMate Deluxe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: smss.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O4 - Global Startup: officejet 6100.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1183223754421
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
Post #6
Please download HostsXpert from the link below.

http://www.funkytoad.com/download/HostsXpert.zip

Unzip HostsXpert.zip
Open HostsXpert.exe.

you have to click: ''make hosts writable'' in the top right corner, then press the ''restore MS hosts file'' option

Close program when complete.

Next:

Open notepad and copy/paste the text in the quotebox below into it:

Folder::
C:\WINDOWS\system\kklodanain
C:\Program Files\Viewpoint
C:\Documents and Settings\Sherie\Application Data\Viewpoint
C:\Documents and Settings\All Users\Application Data\Viewpoint

Registry::
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"smss"=-


Save this as Save this as "CFScript"


[external image: Posted Image]

Refering to the picture above, drag CFScript.txt into ComboFix.exe

Then post the results log and a new HijackThis log.


Also please describe how your computer behaves at the moment.
Post #7
Computer seems to be running good. We had a storm come through here, so I had to shut down the computer. I noticed before I did these last set of instructions that the "Persistent Start-Up Error" was gone when rebooting. The following are the new logs:

ComboFix 08-01-07.5 - Sherie 2008-01-07 22:04:34.2 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.202 [GMT -5:00]
Running from: C:\Documents and Settings\[removed]\Desktop\ComboFix.exe
Command switches used :: C:\Documents and Settings\Sherie\My Documents\CFScript.txt
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Documents and Settings\All Users\Application Data\Viewpoint
C:\Documents and Settings\Sherie\Application Data\Viewpoint
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint Media Player\Resources\ResourceFolder_00\-2125957011.mtj&p2=0&p3=12293862245160271094686824899621&p4=50334729
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint Media Player\Resources\ResourceFolder_00\-312314870.mtj&p2=0&p3=12293862245160271094686824899621&p4=50334729
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint Media Player\Resources\ResourceFolder_00\-575671244.mtj&p2=0&p3=12293862245160271094686824899621&p4=50334729
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint Media Player\Resources\ResourceFolder_00\1684056306.mtj&p2=0&p3=12293862245160271094686824899621&p4=50334729
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint Media Player\Resources\ResourceFolder_00\2017209001.mtj&p2=0&p3=12293862245160271094686824899621&p4=50334729
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint Media Player\Resources\ResourceFolder_00\2127340378.mtx
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint Media Player\Resources\ResourceFolder_00\URLCache.ini
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint Media Player\Resources\ResourceFolder_01\-272495043.mtj&p2=0&p3=12293862245160271094686824899621&p4=50334729
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint Media Player\Resources\ResourceFolder_01\-48713243.mtj&p2=0&p3=12293862245160271094686824899621&p4=50334729
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint Media Player\Resources\ResourceFolder_01\308106925.mtj&p2=0&p3=12293862245160271094686824899621&p4=50334729
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint Media Player\Resources\ResourceFolder_01\571970007.mtj&p2=0&p3=12293862245160271094686824899621&p4=50334729
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint Media Player\Resources\ResourceFolder_01\URLCache.ini
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint Media Player\Resources\ResourceFolder_02\1797710691.mtj&p2=0&p3=12293862245160271094686824899621&p4=50334584
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint Media Player\Resources\ResourceFolder_02\407034558.ini
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint Media Player\Resources\ResourceFolder_02\URLCache.ini
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint Media Player\Resources\ResourceFolder_03\494884127.mtj&p2=0&p3=12293862245160271094686824899621&p4=50334729
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint Media Player\Resources\ResourceFolder_03\URLCache.ini
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint Media Player\Resources\UpdateVersionList_v2.mtx
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint\Resources\ResourceFolder_00\-2095312512.mtx
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint\Resources\ResourceFolder_00\2002067950.mtj&p2=0&p3=12293862245160271094686824899621&p4=50335314
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint\Resources\ResourceFolder_00\482865576.mtj&p2=0&p3=12293862245160271094686824899621&p4=0
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint\Resources\ResourceFolder_02\1365469832.mtj&p2=0&p3=12293862245160271094686824899621&p4=0
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint\Resources\ResourceFolder_03\-775763976.mtx
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint\Resources\ResourceFolder_03\1935991599.mtj&p2=0&p3=12293862245160271094686824899621&p4=0
C:\Documents and Settings\Sherie\Application Data\Viewpoint\Viewpoint\Resources\UpdateVersionList_v2.mtx
C:\Program Files\Viewpoint
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Viewpoint\Common\VistaBoot.sdll
C:\Program Files\Viewpoint\Viewpoint Media Player\AxMetaStream.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\ClassIDs.ini
C:\Program Files\Viewpoint\Viewpoint Media Player\ComponentMgr.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\ComponentMgr_0305000D.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\ComponentRegistry.ini
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\AOLUserShell.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\AtmoHWConfig.txt
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\Atmosphere.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\AvatarsDefault.prf
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\BookmarksDefault.prf
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\Cursors.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\DefaultAvatarIcon.jpg
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\DefaultWorldIcon.jpg
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\help1.URL
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\help2.URL
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\InternetChatHelp.url
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\JpegReader.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\LensFlares.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\Mts2Reader.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\Mts3Reader.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\ObjectMovie.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\playerInit.js
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\SceneComponent.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\ServiceComponent.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\SreeDMMX.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\SWFView.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\VMgr.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\VMPSpeech.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\VMPVideo.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\VMPVideo2.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\WaveletReader.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\worldInit.js
C:\Program Files\Viewpoint\Viewpoint Media Player\Components\ZoomView.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\DownloadedComponents\atmosphere_Win.mtj
C:\Program Files\Viewpoint\Viewpoint Media Player\DownloadedComponents\SWFView_Win.mtj
C:\Program Files\Viewpoint\Viewpoint Media Player\DownLoadHist.ini
C:\Program Files\Viewpoint\Viewpoint Media Player\HostRegistry.ini
C:\Program Files\Viewpoint\Viewpoint Media Player\MetaStreamID.ini
C:\Program Files\Viewpoint\Viewpoint Media Player\MtsAxInstaller.exe
C:\Program Files\Viewpoint\Viewpoint Media Player\MTSDownloadSites.txt
C:\Program Files\Viewpoint\Viewpoint Media Player\NewComponents\AOLUserShell.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\NewComponents\Cursors.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\NewComponents\JpegReader.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\NewComponents\Mts3Reader.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\NewComponents\SceneComponent.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\NewComponents\SreeDMMX.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\NewComponents\SWFView.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\NewComponents\VETScriptInterpreter.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\NewComponents\VMPSpeech.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\NewComponents\VMPVideo2.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\npViewpoint.dll
C:\Program Files\Viewpoint\Viewpoint Media Player\npViewpoint.xpt
C:\WINDOWS\system\kklodanain
C:\WINDOWS\system\kklodanain\l
C:\WINDOWS\system\kklodanain\smss.ini

.
((((((((((((((((((((((((( Files Created from 2007-12-08 to 2008-01-08 )))))))))))))))))))))))))))))))
.

2008-01-07 19:00 . 2000-08-31 08:00 51,200 –a—— C:\WINDOWS\NirCmd.exe
2007-12-25 11:16 . 2007-12-25 11:16 d——– C:\Documents and Settings\Sherie\Application Data\Arcsoft
2007-12-25 11:15 . 2005-02-23 14:58 11,776 –a—— C:\WINDOWS\system32\drivers\afc.sys
2007-12-25 11:13 . 1995-08-01 04:44 212,480 –a—— C:\WINDOWS\PCDLIB32.DLL
2007-12-25 11:11 . 2007-12-25 11:11 d——– C:\Program Files\Common Files\ArcSoft
2007-12-25 11:11 . 2007-12-25 11:12 d——– C:\Program Files\ArcSoft
2007-12-08 00:53 . 2007-12-24 15:45 d——– C:\Program Files\Common Files\AOL
2007-12-08 00:53 . 2007-12-08 00:54 d——– C:\Documents and Settings\All Users\Application Data\AOL OCP
2007-12-08 00:53 . 2007-12-24 15:45 d——– C:\Documents and Settings\All Users\Application Data\AOL
2007-12-08 00:52 . 2007-12-08 00:53 530 –ah—– C:\IPH.PH

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2007-12-31 00:00 ——— d—–w C:\Documents and Settings\Sherie\Application Data\AVG7
2007-12-25 16:12 ——— d–h–w C:\Program Files\InstallShield Installation Information
2007-12-17 14:58 359,808 —-a-w C:\WINDOWS\system32\drivers\tcpip.sys
2007-12-11 13:00 ——— d—–w C:\Documents and Settings\LocalService\Application Data\AVG7
2007-11-14 21:35 ——— d—–w C:\Program Files\iTunes
2007-11-14 21:35 ——— d—–w C:\Program Files\iPod
2007-11-14 21:34 ——— d—–w C:\Program Files\QuickTime
2007-11-13 10:25 20,480 —-a-w C:\WINDOWS\system32\drivers\secdrv.sys
2007-11-08 12:36 ——— d—–w C:\Program Files\Common Files\Adobe
2007-10-29 22:43 1,287,680 —-a-w C:\WINDOWS\system32\quartz.dll
2007-10-27 22:40 227,328 —-a-w C:\WINDOWS\system32\wmasf.dll
.

((((((((((((((((((((((((((((( snapshot@2008-01-07_19.03.07.42 )))))))))))))))))))))))))))))))))))))))))
.
+ 2008-01-08 02:51:48 16,384 —-atw C:\WINDOWS\Temp\Perflib_Perfdata_404.dat
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-12 08:56 15360]
"MsnMsgr"="C:\Program Files\MSN Messenger\MsnMsgr.exe" [2007-01-19 12:54 5674352]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SoundMAXPnP"="C:\Program Files\Analog Devices\Core\smax4pnp.exe" [2004-10-14 13:42 1404928]
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [2004-08-20 14:55 155648]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [2004-08-20 14:51 118784]
"EPSON PictureMate Deluxe"="C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9TA.exe" [2004-10-17 02:00 98304]
"AVG7_CC"="C:\PROGRA~1\Grisoft\AVG7\avgcc.exe" [2007-12-21 09:16 579072]
"Adobe Photo Downloader"="C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe" [2005-09-09 01:18 57344]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2007-10-19 20:16 286720]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2007-11-02 18:36 267048]
"Share-to-Web Namespace Daemon"="C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe" [2002-04-11 03:19 69632]
"DVDLauncher"="C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe" [2004-08-23 17:19 57344]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"AVG7_Run"="C:\PROGRA~1\Grisoft\AVG7\avgw.exe" [2007-10-25 11:49 219136]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2005-09-23 22:05:26]
hp psc 2000 Series.lnk - C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe [2002-06-27 00:20:58]
officejet 6100.lnk - C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe [2002-06-27 00:21:30]

S3 ADM8511;ADMtek ADM8511/AN986 USB To Fast Ethernet Converter;C:\WINDOWS\system32\DRIVERS\ADM8511.SYS [2001-08-17 11:11]

.
Contents of the 'Scheduled Tasks' folder
"2007-12-26 21:26:03 C:\WINDOWS\Tasks\AppleSoftwareUpdate.job"
- C:\Program Files\Apple Software Update\SoftwareUpdate.exe
"2006-12-31 19:23:53 C:\WINDOWS\Tasks\FRU Task #Hewlett-Packard#hp psc 2200 series#1159458630.job"
- C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpqfrucl.exe4-I
.
**************************************************************************

catchme 0.3.1344 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-01-07 22:06:29
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2008-01-07 22:06:48
ComboFix-quarantined-files.txt 2008-01-08 03:06:46
ComboFix2.txt 2008-01-08 00:03:22
.
2007-12-12 04:09:41 — E O F —
Logfile of HijackThis v1.99.1
Scan saved at 10:08:04 PM, on 1/7/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9TA.EXE
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.reliableinter.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.reliableinter.net/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [EPSON PictureMate Deluxe] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9TA.EXE /P24 "EPSON PictureMate Deluxe" /O6 "USB002" /M "PictureMate Deluxe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: smss.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O4 - Global Startup: officejet 6100.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1183223754421
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Viewpoint Manager Service - Unknown owner - C:\Program Files\Viewpoint\Common\ViewpointService.exe (file missing)
Post #8
Just a little clean-up

Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a checkmark/tick in the box on the left side on these:

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - Startup: smss.lnk = ?
O23 - Service: Viewpoint Manager Service - Unknown owner - C:\Program Files\Viewpoint\Common\ViewpointService.exe (file missing)

Close ALL windows and browsers except HijackThis and click "Fix checked"


After the above:

  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.
    • [external image: Posted Image]
  • If shown the disclaimer, Select "2"
Here's my usual all clean post

Log looks good :D


You need to create a new Clean restore point.

Note: This will remove all previous Restore Points

Turn off System Restore:

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

Restart your computer, turn it back on.

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Remove the Check Turn off System Restore.
Click Apply, and then click OK.

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Check "Hide file extensions for known file types."
Under the "Hidden files" folder, Uncheck "Show hidden files and folders."
Check "Hide protected operating system files."
Click Apply, and then click OK.
  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
    (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
    Without a firewall your computer is succeptible to being hacked and taken over.
    I am very serious about this and see it happen almost every day with my clients.
    Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
    This will ensure your computer has always the latest security updates available installed on your computer.
    If there are new updates to install, install them immediately, reboot your computer, and revisit the site
    until there are no more critical updates.

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.
    This will provide realtime spyware & hijacker protection on your computer alongside your virus protection.
    You should also scan your computer with this program on a regular basis just as you would an antivirus software.

    A tutorial on installing & using this product can be found here:

    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
  • Install SpywareBlaster - SpywareBlaster will add a large list of programs and sites into your Internet Explorer
    settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • IE-SPYAD puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.

    Using IE-SPYAD to help block unwanted sites and activities

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly.
    Without regular updates you WILL NOT be protected when new malicious programs are released.
Only run one Anti-Virus and Firewall program.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein
Post #9
When I ran the first part of your clean-up instructions, regarding Hijackthis, I received the following error: "An unexpected error occurred, Error #52 (Bad file name or number) in Sub Getlong Path (?.exe). Please send a report to [removed], mentioning what you were doing and what version of window you have. This message has been copied to your clipboard." Should I continue with the rest of the clean up and go on to the Combofix instructions?
Post #13
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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