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All of my icons and the start menu down at the bottom all goes blank and then comes back and then everything goes blank again.this cycle repeats every 5 seconds. Sometimes explorer.exe doesn't even load, so i have to go into task manager and manually have explorer.exe run but then it goes away again as stated above.
I did the following myself:
- I ran ad-aware and cleared all the infections. I am running a virus scan and it says i have got 2 trojans: oaif.exe (SHeur.ADXU) and rtfjiqam.exe (Generic_c.FPC). they were healed...same problem.
- i tried running the computer in safe mode and the desktop still refreshes every 10 seconds. I tried doing system restore, but it doesn't matter what point i choose it says system restore incompelete.
- The Dell tech said it could be a user file/settings issue, so he created another account for me...didn't solve problem.
Even dell tier 3 support can't help me. all they said was im going to have to restore my entire system to factory settings which means all my data will be lost (which i cannot afford). I tried transferring all the data to an external HDD however before the copying/transferring process even starts the desktop is refreshing so it wont do it. Now i am out of options and am coming to you guys for help. i heard you were quick and good. Please help.
i have finals tomorrow...please help me.
My computer is a dell laptop inspiron 600m, 1GB Mem, 80GB HDD and running windows xp home with sp2.
