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Spyware / Malware / Virus Removal

[Resolved] I am defeated

13 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Hi :)

You seem to have a few infected e-mails. Please delete these mails from Outlook Express:

1. From: eBay Inc ([removed]), Date: Wed, 12 Oct 2005 13:36:53 -0200
2. From: Cwarren ([removed]), Date: Thu, 03 Nov 2005 09:06:57 -0700
3. From: SunTrust Bank ([removed]), Date: Tue, 05 Sep 2006 01:45:09 -0400 (EDT)

Also, using Windows Explorer, delete these files:

C:\Documents and Settings\Work\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\jvmsecman.jar-69ee0e0e-7d7c53b9.zip
C:\Documents and Settings\Work\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\loaderadv502.jar-4726adc5-23ff847d.zip

Empty your Recycle Bin.

Please let me know how your computer is running now.
Hi :)

I am free of all symptoms.

That' great to hear :thumbup: Follow these simple steps to keep your computer clean in the future:

Click Start then Run….

  • Type Combofix /u in the runbox and click OK. (Note: The space between the x and the /u needs to be there)

    [external image: Posted Image]
  • When shown the disclaimer, select 2.

Disable and Enable System Restore - If you are using Windows ME or XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

Step 1: Turn off System Restore:

  • On the desktop, right-click My Computer
  • Click Properties
  • Click the System Restore tab
  • Check Turn off System Restore
  • Click Apply, and then click OK

Step 2: Reboot your computer.

Step 3: Turn on System Restore:

  • On the desktop, right-click My Computer
  • Click Properties
  • Click the System Restore tab
  • Uncheck Turn off System Restore
  • Click Apply, and then click OK

Note: Only do this once, NOT on a regular basis!

Make your Internet Explorer More Secure

  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab.
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.

  • Change the Download signed ActiveX controls to Prompt.
  • Change the Download unsigned ActiveX controls to Disable.
  • Change the Initialise and script ActiveX controls not marked as safe to Disable.
  • Change the Installation of desktop items to Prompt.
  • Change the Launching programs and files in an IFRAME to Prompt.
  • Change the Navigate sub-frames across different domains to Prompt.
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.

  • Next press the Apply button and then the OK to exit the Internet Properties page.

Update your Anti-Virus Software - It is very imprtant that you update your anti-virus software at least once a week (even more if you wish). If you do not update your anti-virus software then it will not be able to catch any of the new variants that will come out.

Visit Microsoft's Update Site Frequently - It is important that you visit http://update.microsoft.com/ regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

Install Spybot - Search and Destroy - Download and install Spybot - Search and Destroy with its TeaTimer option. This will provide real time spyware and hijacker protection on your computer alongside your virus protection. You should scan your computer with the program on a regular basis just as you would with your anti-virus software. A tutorial on installing and using this product can be found here:
Instructions for - Spybot S & D and Ad-aware

Install Ad-Aware - Download and install Ad-Aware. You should scan your computer with the program on a regular basis just as you would with your anti-virus software. A tutorial on installing and using this product can be found here:
Instructions for - Spybot S & D and Ad-aware

Install SpywareBlaster - SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs. An article on anti-malware products with links for this program and others can be found here:
Computer Safety on line - Anti-Malware

Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

Stand Up and Be Counted! - Please take the time to tell us what you would like to be done about the people who are behind all the problems you have had. We can only get something done about this if the people that we help, like you, are prepared to complain. We have a dedicated forum for collecting these complaints: Malware Complaints. You have to be registered to post. After registering just find your country room and register your complaint. The infection you had was Vundo (Virtumundo).
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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