13 replies to this topic

[indianbayouwoman]

You'll have to bear with me here. I followed the instructions on the self help and am now posting the results of my HiJackThis log and AVG report. Not sure what kind of virus or malware I picked up and not sure what to do to fix it. Any help that can provided will be greatly appreciated. The problem that I am having is with a little icon right next to my clock on the task bar. It flashes from a blue question mark to a red X constantly and keeps telling me I have malware or adware on my computer and that I need to download something to get it off.
---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 4:04:32 PM 11/9/2007

+ Scan result:



C:\Program Files\AntiSpywareShield\AntiSpywareShield0.ad -> Adware.DrAntispy : Cleaned with backup (quarantined).


::Report end

Logfile of HijackThis v1.99.1
Scan saved at 4:14:56 PM, on 11/9/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\sm56hlpr.exe
C:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\WinPCDoctor\strpmon.exe
C:\Program Files\Common Files\WinAnonymous\mc.exe
C:\Program Files\ThreatFire\TFTray.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\America Online 9.0a\waol.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\ThreatFire\TFService.exe
C:\WINDOWS\trlrm\RMHSvc.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\ALCMTR.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Hijackthis\HijackThis.exe
C:\WINDOWS\ALCWZRD.EXE
c:\windows\system\hpsysdrv.exe
C:\Program Files\Java\jre1.5.0\bin\jusched.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe
C:\WINDOWS\system32\WISPTIS.EXE
C:\Program Files\America Online 9.0a\shellmon.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.h...arm1=seconduser
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.h...arm1=seconduser
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.h...arm1=seconduser
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.h...arm1=seconduser
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.h...arm1=seconduser
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.h...arm1=seconduser
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {43BF8E0C-886D-4103-8DDB-2DFE0E8A0168} - C:\Program Files\Online Add-on\isfmdl.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptcl.dll
O2 - BHO: Trlokom IE Toolbar - {C5AF4D9B-0B55-4BAC-9486-218EA2C6BC3E} - C:\Program Files\SpyWall\TrlIETool.dll
O3 - Toolbar: Trlokom IE Toolbar - {C5AF4D9B-0B55-4BAC-9486-218EA2C6BC3E} - C:\Program Files\SpyWall\TrlIETool.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [HPHUPD08] c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Salestart] "C:\Program Files\Common Files\WinPCDoctor\strpmon.exe" dm=http://winpcdoctor.com; ad=http://winpcdoctor.com
O4 - HKLM\..\Run: [Salestart(1)] "C:\Program Files\Common Files\WinAnonymous\mc.exe" dm=http://winanonymous.com; ad=http://winanonymous.com
O4 - HKLM\..\Run: [AntiSpywareSuite] C:\Program Files\AntiSpywareSuite\pgs.exe
O4 - HKLM\..\Run: [ugcw] "C:\PROGRA~1\COMMON~1\ANTISP~1\ugcw.exe" -start
O4 - HKLM\..\Run: [Salestart(2)] "C:\Program Files\Common Files\AntiSpywareSuite\bm.exe" dm=http://antispywaresuite.com; ad=http://antispywaresuite.com
O4 - HKLM\..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AntiSpywareShield] C:\Program Files\AntiSpywareShield\AntiSpywareShield.exe
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0a\AOL.EXE" -b
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe
O23 - Service: Trlokom Central Management Helper 1.4.1 0 (trlokom_rmhsvc) - Trlokom, Inc. - C:\WINDOWS\trlrm\RMHSvc.exe

[IndiGenus]

Hi indianbayouwoman and welcome to the forums.

My name is Dave. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can sometimes take a while to research so please be patient and I'd be grateful if you would note the following:

• I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine.
• Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
• It's often worth reading through these instructions and printing them for ease of reference.
• If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
• Please reply to this thread. Do not start a new topic.

It appears to be a Smitfraud infection so...

Please download SmitfraudFix (by S!Ri) to your Desktop.

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

**If the tool fails to launch from the Desktop, please move SmitfraudFix.exe directly to the root of the system drive (usually C:), and launch from there.


Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlog...processutil.htm

[indianbayouwoman]

SmitFraudFix v2.250 Scan done at 22:25:58.46, Fri 11/09/2007 Run from C:\Documents and Settings\HP_Administrator\Desktop\SmitfraudFix OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT The filesystem type is NTFS Fix run in normal mode »»»»»»»»»»»»»»»»»»»»»»»» Process C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\ehome\ehtray.exe C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\WINDOWS\sm56hlpr.exe C:\hp\drivers\hplsbwatcher\lsburnwatcher.exe C:\Program Files\HP\HP Software Update\HPwuSchd2.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Common Files\WinPCDoctor\strpmon.exe C:\Program Files\Common Files\WinAnonymous\mc.exe C:\Program Files\ThreatFire\TFTray.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe C:\WINDOWS\eHome\ehRecvr.exe C:\WINDOWS\eHome\ehSched.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe c:\program files\common files\mcafee\mna\mcnasvc.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe C:\PROGRA~1\McAfee\MSC\mcpromgr.exe c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\McAfee\MPF\MPFSrv.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\ThreatFire\TFService.exe C:\WINDOWS\trlrm\RMHSvc.exe c:\PROGRA~1\mcafee.com\agent\mcagent.exe C:\WINDOWS\eHome\ehmsas.exe C:\WINDOWS\system32\dllhost.exe C:\WINDOWS\System32\alg.exe C:\HP\KBD\KBD.EXE C:\Program Files\bfgclient\bfggameservices.exe C:\WINDOWS\SOUNDMAN.EXE C:\WINDOWS\ALCMTR.EXE C:\WINDOWS\ALCWZRD.EXE c:\windows\system\hpsysdrv.exe C:\Program Files\Java\jre1.5.0\bin\jusched.exe C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe C:\WINDOWS\system32\igfxsrvc.exe C:\Program Files\Internet Explorer\iexplore.exe c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe C:\WINDOWS\system32\cmd.exe C:\WINDOWS\system32\wbem\wmiprvse.exe »»»»»»»»»»»»»»»»»»»»»»»» hosts »»»»»»»»»»»»»»»»»»»»»»»» C:\ »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32 »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\HP_Administrator »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\HP_Administrator\Application Data »»»»»»»»»»»»»»»»»»»»»»»» Start Menu C:\DOCUME~1\ALLUSE~1\STARTM~1\Online Security Guide.url FOUND ! C:\DOCUME~1\ALLUSE~1\STARTM~1\Security Troubleshooting.url FOUND ! »»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\HP_ADM~1\FAVORI~1 C:\DOCUME~1\HP_ADM~1\FAVORI~1\Online Security Test.url FOUND ! »»»»»»»»»»»»»»»»»»»»»»»» Desktop C:\DOCUME~1\ALLUSE~1\Desktop\Security Troubleshooting.url FOUND ! »»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files »»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys »»»»»»»»»»»»»»»»»»»»»»»» Desktop Components [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components] "Source"="About:Home" "SubscribedURL"="About:Home" "FriendlyName"="My Current Home Page" »»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler !!!Attention, following keys are not inevitably infected!!! SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler] "{de313bc7-422a-4344-a9aa-3e703922345c}"="bifurcately" [HKEY_CLASSES_ROOT\CLSID\{de313bc7-422a-4344-a9aa-3e703922345c}\InProcServer32] @="C:\WINDOWS\system32\aghmao.dll" [HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{de313bc7-422a-4344-a9aa-3e703922345c}\InProcServer32] @="C:\WINDOWS\system32\aghmao.dll" »»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows] "AppInit_DLLs"="" »»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon] "System"="" »»»»»»»»»»»»»»»»»»»»»»»» Rustock »»»»»»»»»»»»»»»»»»»»»»»» DNS Description: Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport DNS Server Search Order: 192.168.1.254 DNS Server Search Order: 192.168.1.254 HKLM\SYSTEM\CCS\Services\Tcpip\..\{B36A3955-6A03-4B86-9434-7D91A565A32C}: DhcpNameServer=192.168.1.254 192.168.1.254 HKLM\SYSTEM\CS1\Services\Tcpip\..\{B36A3955-6A03-4B86-9434-7D91A565A32C}: DhcpNameServer=192.168.1.254 192.168.1.254 HKLM\SYSTEM\CS3\Services\Tcpip\..\{B36A3955-6A03-4B86-9434-7D91A565A32C}: DhcpNameServer=192.168.1.254 192.168.1.254 HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.254 192.168.1.254 HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.254 192.168.1.254 HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.254 192.168.1.254 »»»»»»»»»»»»»»»»»»»»»»»» Scanning for wininet.dll infection »»»»»»»»»»»»»»»»»»»»»»»» End

[IndiGenus]

Please copy the fix to Notepad/Word, or print it, because you won't always have internet access!

Step 1: Download AVG Anti-Spyware
Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.
http://www.ewido.net/en/download/

• Install AVG Anti-Spyware by double clicking the installer.
• Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
• On the main screen under Your Computer's security.
  • Click on Change state next to Resident shield. It should now change to inactive.
  • Click on Change state next to Automatic updates. It should now change to inactive.
  • Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
  • Wait until you see the Update succesfull message.
• Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
• Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.

If you are having problems with the updater, you can use this link to manually update ewido.
AVG Anti-Spyware manual updates.
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.
IMPORTANT! Do not scan yet with AVG Anti-Spyware! We will do this later.

Step 2: Delete Temp Files
Please download ATF Cleaner here by Atribune. This program is for XP and Windows 2000 only.
It does not require any installation and uses minimal system resources. It is set up to clean IE, FireFox and Opera, and detects the browsers you have and grays out the other(s).

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Recommend UNCHECKING COOKIES if you rely on system remembered passwords.
• Click the Empty Selected button.
  
  If you use Firefox browser
• Click Firefox at the top and choose: Select All EXCEPT FIREFOX SAVED PASSWORDS
• Click the Empty Selected button.
  NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  
  If you use Opera browser
• Click Opera at the top and choose: Select All EXCEPT COOKIES AND SAVED PASSWORDS
• Click the Empty Selected button.
• NOTE: If you would like to keep your cookies and saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

Step 3: Boot into Safe Mode
Reboot your computer in Safe Mode.

• If the computer is running, shut down Windows, and then turn off the power.
• Wait 30 seconds, and then turn the computer on.
• Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
• Ensure that the Safe Mode option is selected.
• Press Enter. The computer then begins to start in Safe mode.
• Login on your usual account.

Step 4: Run SmitfraudFix
Double-click on SmitfraudFix.exe
Select option #2 - Clean by typing 2 and press Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.
The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter.

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot in Safe Mode.

The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.

Step 5: Run AVG Anti-Spyware
Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan.

• Click on Scanner on the toolbar.
• Click on the Settings tab.
  • Under How to act?
    • Click on Recommended Action and choose Quarantine from the popup menu.
  • Under How to scan?
    • All checkboxes should be ticked.
  • Under Possibly unwanted software:
    • All checkboxes should be ticked.
  • Under Reports:
    • Select Automatically generate report after every scan and uncheck Only if threats were found.
  • Under What to scan?
    • Select Scan every file.
• Click on the Scan tab.
• Click on Complete System Scan to start the scan process.
• Let the program scan the machine.
• When the scan has finished, follow the instructions below.
  IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
  • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
  • At the bottom of the window click on the Apply all Actions button. (3)
    
• When done, click the Save Scan Report button. (4)
  • Click the Save Report as button.
  • Save the report to your Desktop.
• Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.

Step 6: Reboot your computer
It'll automatically switch to Normal Mode.

Step 7: Post logs
Please post:

• c:\rapport.txt
• AVG log
• Fresh HijackThis log

Your may need several replies to post the requested logs, otherwise they might get cut off.

[indianbayouwoman]

SmitFraudFix v2.250 Scan done at 15:17:07.76, Sat 11/10/2007 Run from C:\Documents and Settings\HP_Administrator\Desktop\SmitfraudFix OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT The filesystem type is NTFS Fix run in safe mode »»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler Before SmitFraudFix !!!Attention, following keys are not inevitably infected!!! SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler] "{de313bc7-422a-4344-a9aa-3e703922345c}"="bifurcately" [HKEY_CLASSES_ROOT\CLSID\{de313bc7-422a-4344-a9aa-3e703922345c}\InProcServer32] @="C:\WINDOWS\system32\aghmao.dll" [HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{de313bc7-422a-4344-a9aa-3e703922345c}\InProcServer32] @="C:\WINDOWS\system32\aghmao.dll" »»»»»»»»»»»»»»»»»»»»»»»» Killing process »»»»»»»»»»»»»»»»»»»»»»»» hosts 127.0.0.1 localhost »»»»»»»»»»»»»»»»»»»»»»»» Winsock2 Fix S!Ri's WS2Fix: LSP not Found. »»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix GenericRenosFix by S!Ri »»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files »»»»»»»»»»»»»»»»»»»»»»»» DNS HKLM\SYSTEM\CCS\Services\Tcpip\..\{B36A3955-6A03-4B86-9434-7D91A565A32C}: DhcpNameServer=192.168.1.254 192.168.1.254 HKLM\SYSTEM\CS1\Services\Tcpip\..\{B36A3955-6A03-4B86-9434-7D91A565A32C}: DhcpNameServer=192.168.1.254 192.168.1.254 HKLM\SYSTEM\CS3\Services\Tcpip\..\{B36A3955-6A03-4B86-9434-7D91A565A32C}: DhcpNameServer=192.168.1.254 192.168.1.254 HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.254 192.168.1.254 HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.254 192.168.1.254 HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.254 192.168.1.254 »»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files »»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon] "System"="" »»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning Registry Cleaning done. »»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler After SmitFraudFix !!!Attention, following keys are not inevitably infected!!! SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler] "{de313bc7-422a-4344-a9aa-3e703922345c}"="bifurcately" [HKEY_CLASSES_ROOT\CLSID\{de313bc7-422a-4344-a9aa-3e703922345c}\InProcServer32] @="C:\WINDOWS\system32\aghmao.dll" [HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{de313bc7-422a-4344-a9aa-3e703922345c}\InProcServer32] @="C:\WINDOWS\system32\aghmao.dll" »»»»»»»»»»»»»»»»»»»»»»»» End ________________________________________________________________________________ ________________________________ --------------------------------------------------------- AVG Anti-Spyware - Scan Report --------------------------------------------------------- + Created at: 5:01:59 PM 11/10/2007 + Scan result: Nothing found. ::Report end ________________________________________________________________________________ _________________________________ Logfile of HijackThis v1.99.1 Scan saved at 5:27:50 PM, on 11/10/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe C:\WINDOWS\eHome\ehRecvr.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\eHome\ehSched.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe c:\program files\common files\mcafee\mna\mcnasvc.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe C:\PROGRA~1\McAfee\MSC\mcpromgr.exe c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\McAfee\MPF\MPFSrv.exe C:\WINDOWS\system32\svchost.exe c:\PROGRA~1\mcafee.com\agent\mcagent.exe C:\Program Files\ThreatFire\TFService.exe C:\WINDOWS\trlrm\RMHSvc.exe C:\WINDOWS\ehome\ehtray.exe C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe C:\WINDOWS\sm56hlpr.exe C:\hp\drivers\hplsbwatcher\lsburnwatcher.exe C:\Program Files\HP\HP Software Update\HPwuSchd2.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Common Files\WinPCDoctor\strpmon.exe C:\Program Files\Common Files\WinAnonymous\mc.exe C:\Program Files\ThreatFire\TFTray.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe C:\WINDOWS\eHome\ehmsas.exe C:\WINDOWS\system32\dllhost.exe C:\WINDOWS\System32\alg.exe C:\WINDOWS\system32\msiexec.exe c:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe C:\WINDOWS\system32\HPZipm12.exe C:\HP\KBD\KBD.EXE C:\WINDOWS\SOUNDMAN.EXE C:\WINDOWS\ALCMTR.EXE C:\WINDOWS\ALCWZRD.EXE c:\windows\system\hpsysdrv.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Java\jre1.5.0\bin\jusched.exe C:\Program Files\Hijackthis\HijackThis.exe R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptcl.dll O2 - BHO: Trlokom IE Toolbar - {C5AF4D9B-0B55-4BAC-9486-218EA2C6BC3E} - C:\Program Files\SpyWall\TrlIETool.dll O3 - Toolbar: Trlokom IE Toolbar - {C5AF4D9B-0B55-4BAC-9486-218EA2C6BC3E} - C:\Program Files\SpyWall\TrlIETool.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [HPHUPD08] c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPwuSchd2.exe O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [Salestart] "C:\Program Files\Common Files\WinPCDoctor\strpmon.exe" dm=http://winpcdoctor.com; ad=http://winpcdoctor.com O4 - HKLM\..\Run: [Salestart(1)] "C:\Program Files\Common Files\WinAnonymous\mc.exe" dm=http://winanonymous.com; ad=http://winanonymous.com O4 - HKLM\..\Run: [AntiSpywareSuite] C:\Program Files\AntiSpywareSuite\pgs.exe O4 - HKLM\..\Run: [ugcw] "C:\PROGRA~1\COMMON~1\ANTISP~1\ugcw.exe" -start O4 - HKLM\..\Run: [Salestart(2)] "C:\Program Files\Common Files\AntiSpywareSuite\bm.exe" dm=http://antispywaresuite.com; ad=http://antispywaresuite.com O4 - HKLM\..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [AntiSpywareShield] C:\Program Files\AntiSpywareShield\AntiSpywareShield.exe O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe O23 - Service: Trlokom Central Management Helper 1.4.1 0 (trlokom_rmhsvc) - Trlokom, Inc. - C:\WINDOWS\trlrm\RMHSvc.exe

Edited by indianbayouwoman, 10 November 2007 - 05:36 PM.

[IndiGenus]

We are going to use HJT to create a list of your currently installed programs.1. Open HijackThis and click on the Config... button in the "Other stuff" section (lower right hand corner).
2. Click on the Misc Tools button.
3. Click on the Open Uninstall Manager... button.
4. Click on the Save list... button.
5. Save the file uninstall_list.txt to a convinient location. This should open Notepad with the list.
6. Please Copy and Paste the list into your next reply.

[indianbayouwoman]

Adobe Flash Player 9 ActiveX Adobe Reader 7.0 AVG Anti-Spyware 7.5 Bejeweled 2 Deluxe from HP Media Center (remove only) Big Fish Games Client Big Kahuna Reef from HP Media Center (remove only) Blasterball 2 from HP Media Center (remove only) Blasterball 2 Holidays from HP Media Center (remove only) Boggle Supreme from HP Media Center (remove only) Bookworm Deluxe from HP Media Center (remove only) Bounce Symphony from HP Media Center (remove only) Crystal Maze from HP Media Center (remove only) Digby's Donuts from HP Media Center (remove only) Easy Internet Sign-up Fashion Fits! (remove only) FATE Demo from HP Media Center (remove only) Flip Words from HP Media Center (remove only) GemMaster Mystic High Definition Audio Driver Package - KB888111 Hijackthis 1.99.1 HijackThis 1.99.1 Hotfix for Windows XP (KB935448) HP Boot Optimizer HP Deskjet Printer Preload HP DigitalMedia Archive HP Document Viewer 5.3 HP Game Console and games HP Image Zone 5.3 HP Image Zone for Media Center PC HP Imaging Device Functions 5.3 HP Multimedia Keyboard Software HP Photosmart 330,380,420,470,7800,8000,8200 Series HP Photosmart Cameras 5.0 HP PSC & OfficeJet 5.3.B HP Software Update HP Solution Center & Imaging Support Tools 5.3 HP Tunes Information Center Insaniquarium Deluxe from HP Media Center (remove only) Intel® Graphics Media Accelerator Driver IntelliMover Data Transfer Demo InterVideo WinDVD Player J2SE Runtime Environment 5.0 Jewel Quest from HP Media Center (remove only) Mah Jong Quest from HP Media Center (remove only) McAfee SecurityCenter Microsoft .NET Framework 1.0 Hotfix (KB930494) Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Hotfix (KB928366) Microsoft Money 2005 Microsoft Office Standard Edition 2003 Microsoft Plus! Dancer LE Microsoft Plus! Digital Media Edition Installer Microsoft Plus! Photo Story 2 LE Microsoft Works Motorola SM56 Speakerphone Modem MSXML 4.0 SP2 (KB936181) muvee autoProducer 4.0 muvee autoProducer unPlugged 1.1 - HPD Office 2003 Tour Otto PC-Doctor 5 for Windows Polar Bowler from HP Media Center (remove only) PS2 Puzzle Express from HP Media Center (remove only) Python 2.2 pywin32 extensions (build 203) Python 2.2.3 Quicken 2005 QuickTime RealArcade RealPlayer Sandlot Games Client Services Security Update for Step By Step Interactive Training (KB923723) Security Update for Windows Media Player 10 (KB936782) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows XP (KB883939) Security Update for Windows XP (KB890046) Security Update for Windows XP (KB893756) Security Update for Windows XP (KB896358) Security Update for Windows XP (KB896422) Security Update for Windows XP (KB896423) Security Update for Windows XP (KB896428) Security Update for Windows XP (KB899587) Security Update for Windows XP (KB899591) Security Update for Windows XP (KB900725) Security Update for Windows XP (KB901017) Security Update for Windows XP (KB901214) Security Update for Windows XP (KB902400) Security Update for Windows XP (KB904706) Security Update for Windows XP (KB905414) Security Update for Windows XP (KB905749) Security Update for Windows XP (KB908519) Security Update for Windows XP (KB911562) Security Update for Windows XP (KB911927) Security Update for Windows XP (KB913580) Security Update for Windows XP (KB914388) Security Update for Windows XP (KB914389) Security Update for Windows XP (KB917344) Security Update for Windows XP (KB917953) Security Update for Windows XP (KB918118) Security Update for Windows XP (KB918439) Security Update for Windows XP (KB919007) Security Update for Windows XP (KB920213) Security Update for Windows XP (KB920670) Security Update for Windows XP (KB920683) Security Update for Windows XP (KB920685) Security Update for Windows XP (KB921503) Security Update for Windows XP (KB922819) Security Update for Windows XP (KB923191) Security Update for Windows XP (KB923414) Security Update for Windows XP (KB923689) Security Update for Windows XP (KB923980) Security Update for Windows XP (KB924270) Security Update for Windows XP (KB924496) Security Update for Windows XP (KB924667) Security Update for Windows XP (KB925902) Security Update for Windows XP (KB926255) Security Update for Windows XP (KB926436) Security Update for Windows XP (KB927779) Security Update for Windows XP (KB927802) Security Update for Windows XP (KB928255) Security Update for Windows XP (KB928843) Security Update for Windows XP (KB929123) Security Update for Windows XP (KB930178) Security Update for Windows XP (KB931261) Security Update for Windows XP (KB931784) Security Update for Windows XP (KB932168) Security Update for Windows XP (KB933729) Security Update for Windows XP (KB935839) Security Update for Windows XP (KB935840) Security Update for Windows XP (KB936021) Security Update for Windows XP (KB938127) Security Update for Windows XP (KB938829) Security Update for Windows XP (KB939653) Security Update for Windows XP (KB941202) Shrek 2 Ogre Bowler from HP Media Center (remove only) Slingo Deluxe from HP Media Center (remove only) Slyder from HP Media Center (remove only) Sonic Encoders Sonic Express Labeler Sonic MyDVD Plus Sonic RecordNow Audio Sonic RecordNow Copy Sonic RecordNow Data Sonic Update Manager Spybot - Search & Destroy 1.4 Super Granny from HP Media Center (remove only) ThreatFire 3.0 Tradewinds from HP Media Center (remove only) Update for Windows XP (KB894391) Update for Windows XP (KB898461) Update for Windows XP (KB900485) Update for Windows XP (KB908531) Update for Windows XP (KB910437) Update for Windows XP (KB911280) Update for Windows XP (KB916595) Update for Windows XP (KB920872) Update for Windows XP (KB922582) Update for Windows XP (KB930916) Update for Windows XP (KB933360) Update for Windows XP (KB936357) Update for Windows XP (KB938828) Update Rollup 1 for Windows XP Media Center Edition 2005 with HDTV Support (KB873369) Updates from HP (remove only) Viewpoint Media Player WildGames Windows Installer 3.1 (KB893803) Windows Media Format Runtime Windows Media Player 10 Hotfix [See KB889858 for more information] Windows XP Hotfix - KB873339 Windows XP Hotfix - KB883667 Windows XP Hotfix - KB885250 Windows XP Hotfix - KB885354 Windows XP Hotfix - KB885835 Windows XP Hotfix - KB885836 Windows XP Hotfix - KB886185 Windows XP Hotfix - KB887472 Windows XP Hotfix - KB887742 Windows XP Hotfix - KB888113 Windows XP Hotfix - KB888302 Windows XP Hotfix - KB890175 Windows XP Hotfix - KB890859 Windows XP Hotfix - KB891220 Windows XP Hotfix - KB891781 Windows XP Hotfix - KB893066 Windows XP Media Center Edition 2005 KB888316 Windows XP Media Center Edition 2005 KB895678 Yahoo! Browser Services Yahoo! Install Manager Yahoo! Internet Mail Yahoo! Messenger Yahoo! Toolbar

[IndiGenus]

There are what appears to be several rogue antispyware programs in your HJT log and one program in your installed programs list, PC Doctor. Did you install that program and do you use it? Do you know who the manufacturer of PC Doctor is?

[indianbayouwoman]

I'm almost positive that this program came with my computer. I don't recall ever having used it though. It shows in my program list under PC Help and Tools. I'm not sure who the manufacturer is or how I would go about finding out. Thanks again for all the help.

[IndiGenus]

Probably part of the "garbageware" that they install on new computers. Let's remove it.

Go to Add or Remove Programs and uninstall the following if present.
Click Start > Control Panel > Double Click Add or Remove Programs:

PC-Doctor 5 for Windows

Reboot, run HJT again and post a new log.

[indianbayouwoman]

Sorry it took so long.

Logfile of HijackThis v1.99.1
Scan saved at 10:04:38 PM, on 11/15/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe
C:\WINDOWS\sm56hlpr.exe
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\WinPCDoctor\strpmon.exe
C:\Program Files\Common Files\WinAnonymous\mc.exe
C:\Program Files\ThreatFire\TFTray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
c:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\ThreatFire\TFService.exe
C:\WINDOWS\system32\svchost.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\alg.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\ALCMTR.EXE
C:\WINDOWS\ALCWZRD.EXE
c:\windows\system\hpsysdrv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Java\jre1.5.0\bin\jusched.exe
C:\Program Files\Hijackthis\HijackThis.exe

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptcl.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [HPHUPD08] c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Salestart] "C:\Program Files\Common Files\WinPCDoctor\strpmon.exe" dm=http://winpcdoctor.com; ad=http://winpcdoctor.com
O4 - HKLM\..\Run: [Salestart(1)] "C:\Program Files\Common Files\WinAnonymous\mc.exe" dm=http://winanonymous.com; ad=http://winanonymous.com
O4 - HKLM\..\Run: [AntiSpywareSuite] C:\Program Files\AntiSpywareSuite\pgs.exe
O4 - HKLM\..\Run: [ugcw] "C:\PROGRA~1\COMMON~1\ANTISP~1\ugcw.exe" -start
O4 - HKLM\..\Run: [Salestart(2)] "C:\Program Files\Common Files\AntiSpywareSuite\bm.exe" dm=http://antispywaresuite.com; ad=http://antispywaresuite.com
O4 - HKLM\..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AntiSpywareShield] C:\Program Files\AntiSpywareShield\AntiSpywareShield.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2....re/HPDEXAXO.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe

[IndiGenus]

OK there is still some cleanup but I had a question and/or observation first. You also appear to have 2 Anti-Virus programs running, McAfee and ThreatFire. Is this so? If so I would recommend removing one of them. Having more than one AV can cause all kinds of issues including system slowdown, conflicts, errors, false positives, ect... Take care of that and then post a new HJT log. There will still be a little cleanup I think.

[IndiGenus]

How are you making out here, still need help? Let me know, Dave

[IndiGenus]

Due to inactivity this topic will be closed. If you need help please start a new thread and post a new HJT log