3 replies to this topic

[popsicle]

I hope this is the correct forum, if not, I apologize. When I go to ebay, my connection gets 'cut'. I have cable, and once I reset the modem and router, everything is fine. I had cable, and the router for about 7 months before it started to occur. Happens everytime I go to ebay. Does not happen at other auction sites. Also, when shopping at places such as amazon, sometimes while shopping, I hit the'back' button, and when the page goes back, it is blank. I have to go the home page and start over. I think I need to set something in my internet options. Can anyone give me some clues?

[mitchshrader]

the 'back' button issue isn't the same issue (i think) as the disconnection. root cause is likely the secure server you are on when shopping. possible fix is firewall reconfiguration. you may need to pinhole (port forward) specific ports in the router, (possibly) disable integrated OS firewall, or create advanced rules in 3rd party firewall. I have seen similar issues that were solved by careful analysis of 'which ports' used during the transaction and creating rules to allow. Now, the disconnection is Possibly related but highly uncertain. For that, I'd start by getting any info possible from the ISP tech support (2nd tier, Engineer level). likewise, the router manual, and if available, firmware upgrade. Its very difficult to analyze the two issues remotely. were I sitting in front of the computer, I would start by examining firewall and router logs.. (save them, for comparison later) of the times in which problems occurred. Pre-gathering all info from ISP, router FAQ/Troubleshooting pages, the manual, and possible firmware upgrades, also. It's fixable. you may need a different router, unlikely. a different firmware, quite possibly. a different firewall and/or router configuration, VERY possibly. more specific info, (OS, Router Model, NIC model, age of components, ISP, signal quality) isn't wrong either, for diagnosis. Ya got a nice complex one, but likely the fix is simple once you figure out what it IS.

[mitchshrader]

afterthought: you may be correct in supposing browser options are relevant to the secure server issue. adding the site to the list of trusted sites may be needed. someone who'd done several of these lately would just point you at the internet security settings and give precise directions. unfortunately, knowing 'something' about the issue doesn't qualify me to do a walkthrough. sorry.

Edited by mitchshrader, 19 May 2004 - 12:14 PM.

[popsicle]

Thank you for your response. I will try your suggestions-I am quite inexperienced as far as figuring these problems out, so all input is much appreciated!