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Spyware / Malware / Virus Removal

[Resolved] Trojan Virus please help remove

10 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Hello Heffer58,

Please follow the steps below exactly in the order they are written:

Step #1

Using Windows Explorer (to get there right-click your Start button and go to "Explore"), please use the search option to find and delete these files (if present):


1CC0000.VBN
1CC0001.VBN
1CC0002.VBN
1CC0003.VBN
1CC0004.VBN
1CC0005.VBN
1CC0006.VBN
B500000.VBN
B500001.VBN


Close Windows Explorer.

Step #2

With Firefox open, press Ctrl+Shift+Delete, you will be prompt with dialog by Firefox to "Clear Private Data" make sure that Cache is checked and press Clear Private Data Now button.

Step #3

Please download the OTMoveIt by OldTimer.
  • Save it to your desktop.
Next, double click OTMoveIt and you should see a CleanUp! button, press that button, you may get prompt by your firewall that OTMoveIt tries to contact internet, allow this, a cleanup.txt will be downloaded, a message dialog will ask you if you want to proceed with the cleanup process, click Yes.

NOTE: This will remove some of the tools we used so far, including OTMoveIt.

Empty Recycle Bin.

Step #4

Please run the F-Secure Online Scanner

Note: This Scanner is for Internet Explorer Only!
  • Scroll to the bottom of the page and click the Start scanning button. A window will pop up.
  • Allow the Active X control to be installed on your computer, then click the Accept button
  • Click Full System Scan and allow the components to download and the scan to complete.
  • If malware is found, check Submit samples to F-Secure then select Automatic cleaning
  • When cleaning has finitished, click Show report (this will open an Internet Explorer window containing the report)
  • Highlight and Copy (CTRL + C) the complete report, and Paste (CTRL + V) in a new reply to this post
If Automatic cleaning with Submit samples hangs, click Cancel, then New Scan
  • When the cleaning option is presented, Uncheck Submit samples to F-Secure
  • Click Automatic cleaning
  • When cleaning has finitished, click Show report (this will open an Internet Explorer window containing the report)
  • Highlight and Copy (CTRL + C) the complete report, and Paste (CTRL + V) in a new reply to this post
Notes:
  • This scan will only work with Internet Explorer
  • You must have administrator rights to run this scan
  • This scan can take several hours, so please be patient


Post back with F-secure report and new Hijackthis log. Let me know how is the computer running.

Regards,
I was able to do all steps except for the firefox one since i dont see it on my comp:

Here is the f-secure report:

Scanning Report
Wednesday, October 31, 2007 14:06:59 - 16:03:48
Computer name: ARYEH1
Scanning type: Scan system for viruses, rootkits, spyware
Target: C:\


——————————————————————————–

Result: 25 malware found
Possible Browser Hijack attempt (spyware)
System (Disinfected)
Tracking Cookie (spyware)
System (Disinfected)
System
System
System
System
System
System
System
System
System
System
System
System
System
System
System
System
System
System
System
System
Trojan-Downloader.Win32.Zlob.dkv (virus)
C:\SYSTEM VOLUME INFORMATION\_RESTORE{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP314\A0013525.DLL (Renamed)
C:\SYSTEM VOLUME INFORMATION\_RESTORE{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP314\A0013526.EXE (Renamed & Submitted)
C:\SYSTEM VOLUME INFORMATION\_RESTORE{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP314\A0013527.EXE (Renamed)

——————————————————————————–

Statistics
Scanned:
Files: 72880
System: 4630
Not scanned: 7
Actions:
Disinfected: 2
Renamed: 3
Deleted: 0
None: 20
Submitted: 1
Files not scanned:
C:\HIBERFIL.SYS
C:\PAGEFILE.SYS
C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT
C:\WINDOWS\SOFTWAREDISTRIBUTION\EVENTCACHE\{79A12FBD-F4EB-4B59-AB4C-4B9B1E7A6C14}.BIN
C:\SYSTEM VOLUME INFORMATION\_RESTORE{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP307\A0013315.DLL
C:\DOCUMENTS AND SETTINGS\ARYEH\LOCAL SETTINGS\TEMP\HSPERFDATA_ARYEH\2844
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\SYMANTEC\NORTON ANTIVIRUS CORPORATE EDITION\7.5\APTEMP\AP0.DLL

——————————————————————————–

Options
Scanning engines:
F-Secure Libra: 2.4.2, 2007-10-30
F-Secure AVP: 7.0.171, 2007-10-31
F-Secure Orion: 1.2.37, 2007-10-31
F-Secure Blacklight: 1.0.64
F-Secure Draco: 1.0.35, 0597-150-72
F-Secure Pegasus: 1.19.0, 2007-09-18
Scanning options:
Scan defined files: COM EXE SYS OV? BIN SCR DLL SHS HTM HTML HTT VBS JS INF VXD DO? XL? RTF CPL WIZ HTA PP? PWZ P?T MSO PIF . ACM ASP AX CNV CSC DRV INI MDB MPD MPP MPT OBD OBT OCX PCI TLB TSP WBK WBT WPC WSH VWP WML BOO HLP TD0 TT6 MSG ASD JSE VBE WSC CHM EML PRC SHB BAT LNK ANI AVB CEO CMD LSP MAP MHT MIF PDF PHP POT WMF NWS TAR TGZ WSF ZL? {* ZIP JAR ARJ LZH TAR TGZ GZ CAB RAR BZ2 HQX
Use Advanced heuristics

——————————————————————————–

Copyright © 1998-2006 Product support |Send virus sample to F-Secure
F-Secure assumes no responsibility for material created or published by third parties that F-Secure World Wide Web pages have a link to. Unless you have clearly stated otherwise, by submitting material to any of our servers, for example by E-mail or via our F-Secure's CGI E-mail, you agree that the material you make available may be published in the F-Secure World Wide Pages or hard-copy publications. You will reach F-Secure public web site by clicking on underlined links. While doing this, your access will be logged to our private access statistics with your domain name.This information will not be given to any third party. You agree not to take action against us in relation to material that you submit. Unless you have clearly stated otherwise, by submitting material you warrant that F-Secure may incorporate any concepts described in it in the F-Secure products/publications without liability.

Here is the hijack this report:

Logfile of HijackThis v1.99.1
Scan saved at 4:07:21 PM, on 10/31/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Norton Utilities\NPROTECT.EXE
C:\Program Files\Speed Disk\nopdb.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\AOL\1125036968\ee\AOLSoftware.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\System32\svchost.exe
C:\Sun\SDK\jdk\bin\javaw.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\AIM\aim.exe
c:\program files\common files\aol\1125036968\ee\aolsoftware.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Aryeh\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1125036968\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - Startup: SDK Tray Menu.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &AOL Toolbar Search - res://c:\program files\aol\aol toolbar 2.0\aoltbhtml.dll/search.html
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0B79F48A-E8D6-11DB-9283-E25056D89593} (F-Secure Online Scanner 3.1) - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton Utilities\NPROTECT.EXE
O23 - Service: Speed Disk service - Symantec Corporation - C:\Program Files\Speed Disk\nopdb.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe


The computer seems to be running fine
Hello Heffer58,

You can fix next two entries with HijackThis:

Please re-open HiJackThis and click on "Do a system scan only". Check the boxes next to all the entries listed below.

O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)

Now close all windows other than HiJackThis, then click Fix Checked. Close HiJackThis.

I was able to do all steps except for the firefox one since i dont see it on my comp


If you don't have Firefox installed on your computer then you can delete next folder:

C:\Documents and Settings\Aryeh\Local Settings\Application Data\Mozilla <– This folder

Also next folder if you have fixed with HijackThis PartyPoker entries:

C:\Program Files\PartyGaming <– This folder.

The computer seems to be running fine


Glad that the computer is running fine :)

You will find below instructions how to clean system restore points. I will keep your thread open for a couple of days, if the malware problem reappear feel free to post here.

Should you have any questions, please feel free to ask. ;)
  • Click start then run, type prefetch then press enter, click edit then select all, (all files will highlight), right click any file, click delete, confirm.

  • Clean your Cache and Cookies in IE:
    • Close all instances of Outlook Express and Internet Explorer
    • Go to Control Panel > Internet Options > General tab
    • Click the "Delete Cookies" button
    • Next to it, Click the "Delete Files" button
    • When prompted, place a check in: "Delete all offline content", click OK
  • Clean your Cache and Cookies in Firefox (In case you also have Firefox installed):
    • Go to Tools > Options.
    • Click Privacy in the menu on the left side of the Options window.
    • Click the Clear button located to the right of each option (History, Cookies, Cache).
    • Click OK to close the Options window
      Alternatively, you can clear all information stored while browsing by clicking Clear All.
      A confirmation dialog box will be shown before clearing the information.
  • Clean other Temporary files + Recycle bin
    • Go to start > run and type: cleanmgr and click ok.
    • Let it scan your system for files to remove.
    • Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only things checked.
    • Press OK to remove them.
  • DISABLE THE VIEWING OF SYSTEM FILES
    From Windows Explorer, go to Tools>Folder Options> View tab.
  • Untick - Show hidden files and folder
  • Tick - Hide file extensions for known types
  • Tick - Hide protected operating system files
Click Yes to confirm & then click OK
  • CLEAR & RESET SYSTEM RESTORE'S CACHE - (System Volume Information folder)
    Go to Start >> Run - type control sysdm.cpl,,4 & press Enter
  • Tick on the checkbox - Turn off System Restore on all drives
  • Click Apply
Turn it back 'On' by unticking the same checkbox & click OK
  • SECURING INTERNET EXPLORER
    From within Internet Explorer click on the Tools menu and then click on Internet Options.
  • Select the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Select Custom Level .
  • Change 'Download signed ActiveX controls' to Prompt
  • Change 'Download unsigned ActiveX controls' to Disable
  • Change 'Initialize and script ActiveX controls not marked as safe' to Disable
  • Change 'Installation of desktop items' to Prompt
  • Change 'Launching programs and files in an IFRAME' to Prompt
  • Change 'Navigate sub-frames across different domains' to Prompt
  • When all these changes have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
[*]Select OK to exit the Internet Properties page.

Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


Secunia Software Inspector
Check for other vulnerable programs running on your PC that are in need of an update.
http://secunia.com/software_inspector
Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.


Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

For a tutorial on Firewalls and a listing of some available ones see this link:
Understanding and Using Firewalls



SPYWAREBLASTER
SpywareBlaster prevents the installation of malicious ActiveX, adware, browser hijackers, dialers, and other potentially unwanted software. Blocks spyware/tracking cookies & restricts the actions of potentially unwanted sites.

Unlike other programs, SpywareBlaster does not have to remain running in the background. A tutorial on installing & using this product can be found here:
http://www.bleepingcomputer.com/forums/tutorial49.html


IE-SPYAD
IE/Spyad places more than 4000 dubious websites and domains in the IE Restricted list. This severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites. A tutorial on installing this product can be found here:
http://www.spywarewarrior.com/uiuc/resource.htm


COMODO BOClean
BOClean runs automatically in the background without interfering with your work and kills malwares INSTANTLY the moment they activate without giving them the chance to invade your machine. A tutorial on installing this product can be found here:
http://www.comodo.com/boclean/boclean.html


WINPATROL
Download and install the free version of Winpatrol. A tutorial for this product is located here:
http://www.winpatrol.com/features.html

A-SQUARED Anti-Dialer
This is a free program that provides defense against Dialers, scans the harddisk and provides a permanent background guard protection against new Dialer infections.

"Dialers are small programs that change the Internet access number of a modem-equipped computer to a much more expensive number"

To understand this threat better read this article The Dialer-Problem in Detail. a-squared Anti-Dialer can be downloaded at the following link:
http://download5.emsisoft.com/a2AntiDialerSetup.exe

A-SQUARED Free
This program is completely free of charge for private use, it removes infections of Trojans, Spyware, Adware, Worms, Keyloggers, Rootkits, Dialers and other malicious programs. It can be downloaded at the following link:
http://www.emsisoft.com/en/software/free

SUPERAntiSpyware Home Edition
Another effective program for helping remove some of the more difficult infections.
http://www.superantispyware.com/downloadfile.html
  • More Secure Browser - Internet Explorer is not the most secure and best browser. There are safer and better alternatives available. I recommend Firefox, and Opera
  • Google Toolbar - Free google toolbar that allows you to use the powerful Google search engine from the bar, but also blocks pop up windows.

See these links for more information:

Foistware & How To Avoid It
Browser Hijacking & How to Stop It
Rogue/Suspect Anti-Spyware Products & Web Sites
So how did I get infected in the first place?

Stand Up and Be Counted —> [external image: Posted Image] <— where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.


Happy surfing and stay clean! :wavey:

Please respond to this thread once more so we can mark this thread as resolved.



Best regards,
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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