SvcGuiHlpr.exe Buffer Overrun

I've had the hijackthis log checked and everything seemed ok so it was suggested that I post the issue here. It's a popup window that appears at system startup time. The first time right before the ctrl-alt-del popup, and then shortly after entering my uid & pwd. The full message is: Microsoft Visual C++ Runtime Library Buffer Overrun Detected! Program:…Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe A buffer overrun has been detected which has corrupted the programs internal state. The program cannot safely continue execution and mus now be terminated. I started getting this message about the time I started having problems with MS Outlook trying to open MS Word as the email editor program. It seemed like my memory was getting eaten up, and I thought it might have been some kind of malware. Thanks in advance.

Let's get a good look at your machines overall configuration and current performance.

Please Run the PCPitstop Full Tests, here:
http://www.pcpitstop.com
Register and create a password
Accept the ActiveX component to allow your machine to run the Full Tests
Registering and accepting the ActiveX are both SAFE and FREE.
Full Tests is the first item in the left hand column of that page.

The Full Tests take about 2-3 minutes for most machines.
Once you have your Results, please post the TechExpress Link back here into this thread for review.
TechExpress is the last item on the list in the yellow box in upper right area of any Results page.
Post the entire URL link information back here into this Forum thread.

Best Regards,
Doug

Hey Doug,

Here is the link: http://www.pcpitstop.com/techexpress.asp?id=HUTKHWRQLXVSUZSV

Hi beach__bum, You have quite a powerful machine there! With so much horse-power under the hood, one would think that it could handle any/all applications that you throw at it and keep on purring like a kitten. Apparently not. You appear to have a variety of applications and utilities designed to facilitate fast searching for files saved on your Hard Drive. These type of applications rely on "indexing" of files. MS has a native indexing service, and uses it in relationship to the hibernate function as well. Some toolbars also utilize indexing type functions as does the Google Desktop and MS Office applications. Every machine, regardless of how powerful, has a "bottleneck" that is the most restrictive component in the coordination of various functions. In most instances, the owner/user never hears from such "bottlenecks" because even the bottleneck feature is large enough/powerful enough to handle routine machine activity. In your case, you have a large number of "optional/unnecessary" applications and processes running all the time, from StartUp. Some of them, related to indexing files for quick access and retrieval may be filling your system buffers, and then are followed by other applications/processes that also want to store their information in the same buffers, resulting in "buffer overrun". Very likely, this is not a problem of hardware or of any one software malfunctioning. But is rather a problem of too many processes trying to do a similar function and use the same paths/hardwares all at the same time, resulting in collisions and crowding. At this point, an actual hardware malfunction cannot be "ruled out" or "identified" as the culprit, and neither can any one software application or process be identified as "the" culprit, because so many applications and processes are trying to do their similar legitimate job all at once. You'll have to reduce the number of applications and processes that you've given permission to do their thing at the same time, in order to determine which optional application/process is hogging too much system resources. You do not seem to have any particularly "bad" applications/processes running. Just a lot of them at the same time. Think of it as sitting down at a fine banquet. You are presented with a fine soup appetizer. You have several beautiful sterling silver spoons at your place setting. The spoons are all equally attractive. So instead of selecting one spoon with which to enjoy the soup, you pick of 2 or 3, or 4 spoons all held with the same hand. Now when you scoop into the soup tureen, you will get a full helping of soup, but as you bring all those spoons to your mouth, there is going to be some spillage. (sorry if you're not a fan of soup and silverware, but it was the image that I thought most illustrative of what may be going on with your machine) Please take a careful look at the "Windows Details" page of your Pit Test Results. Particularly, review the items that are presented in Purple/blue background. These items are not "bad", but are also "not necessary" to be running at all times. You can safely disable many/most of them from starting their function each time you turn on your machine and constantly running in the background. View them in MSCONFIG and consider which ones you use less often or even never at all. Remove the checkmark/tick from in front of those items. (this does not "uninstall" or damage the application/process, only prevents it from running from boot-time) You will still be able to access/activate the application/process manually when you select related applications to run. The benefit is that they won't all be running at the same time all the time. You can then gradually add-back various of your preferred applications/processes back by enabling them again one at at time via MSCONFIG. At some point in enabling the applications/processes you are likely to start experiencing the buffer overrun warning again. This will be your clue that you've reached the limits of your machine's buffer bottleneck. It will not mean that the last application/process that you enable, tripping the bottleneck limit, is "bad". It only means that the "total combination" of running applications/processes has exceeded your machines limits. Note: You can safely disable "all" applications/processes in your MSCONFIG - Startup(tab) listing, "except" those related to AntiVirus and Firewall. Give it a go. And please post back with your findings and progress. Hint: Google Desktop can be a monster. Do you use it? If you do, consider disabling other applications/processes. If you don't use Google Desktop, consider disabling it, and leaving the others. The procedure I'm suggesting is a "process of elimination" type venture. Do some experimenting. We may eventually discover that there is a "real" fault somewhere in your system. But I sure think that it is most probably running too many good things at once. Best Regards