[Resolved] Told To Post Hjt Log

ok I have that now what I double clicked the secedit and got a message saying can not open the file

Hi

Again, sorry for the delay. I had to download the tool on my XP box to try it out.

Once you have extracted from the zip file, double-click the Dial-a-Fix icon. Then, in the new window, click on the fix Windows Updates check box, then press go.

did do what you said to do when I pulled it up there is a box behind it that says something like hkey current user Software\microsoft\windows\current version\policies\active desktop\no html wallpaper then a value of 1 and then a type called REG_DWORD at the bottom of this second box it says in bold 1 possible restriction was found dont know what this is or what it means but I did not do anything with it I did do as you said for the windows updates

ok I did do the thing you told me to then I rebooted went to download ms updates and they failed again. on to plan …what is it now, H?

Hi

Right, first lets make sure you can see this folder.

To enable the viewing of Hidden files follow these steps:

• Close all programs so that you are at your desktop.
• Double-click on the My Computer icon (or click Start, then select My Computer)
• Select the Tools menu and click Folder Options.
• After the new window appears select the View tab.
• Put a checkmark in the checkbox labeled Display the contents of system folders.
• Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
• Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
• Remove the checkmark from the checkbox labeled Hide protected operating system files.
• Press the Apply button and then the OK button and shutdown My Computer.
  Now your computer is configured to show all hidden files.

Now navigate to the C:\Windows folder. Inside you will find this
WindowsUpdate.log

Im told it's a very big file.
Scroll down to the bottom, and look for installation failures. Then make a note of the error codes and post them in your next reply.

If it's any consolation, this is a Microsoft cock-up, and there is apparently a lot of discussions going on about it. So you are not alone.

I really hate to do this to you but I can not really find an error code but this is what it says: oh yes and this was for the last update I did on the 4th ** START ** Agent: Installing updates [CallerId = AutomaticUpdates] 2007-10-05 06:00:10:062 1216 464 Agent ********* 2007-10-05 06:00:10:062 1216 464 Agent * Updates to install = 2 2007-10-05 06:00:10:109 1216 738 AU AU received handle event 2007-10-05 06:00:12:250 1216 464 Agent * Title = Office 2003 Service Pack 3 (SP3) 2007-10-05 06:00:12:250 1216 464 Agent * UpdateId = {E2BD7F45-47F9-402F-8FDA-14F78030FE70}.100 2007-10-05 06:00:12:250 1216 464 Agent * Bundles 1 updates: 2007-10-05 06:00:12:250 1216 464 Agent * {2D891B46-3C12-4277-9867-952E46B775B0}.100 2007-10-05 06:00:12:250 1216 464 Agent * Title = Update for Outlook 2003 Junk Email Filter (KB936677) 2007-10-05 06:00:12:250 1216 464 Agent * UpdateId = {EFB1A3E1-DDA7-4059-B4E9-F04EF7390D7F}.101 2007-10-05 06:00:12:250 1216 464 Agent * Bundles 1 updates: 2007-10-05 06:00:12:250 1216 464 Agent * {AFFE77A6-77F2-4ED1-852E-56E8D8AAE25F}.101 2007-10-05 06:00:19:875 1216 464 Agent WARNING: Failed to evaluate Installable rule, updateId = {7C997700-2131-441C-A59C-6E8EC23190B3}.100, hr = 80070663 2007-10-05 06:00:23:171 1216 464 Agent WARNING: Failed to evaluate Installable rule, updateId = {EE5A7204-23E0-4EFC-9919-E61DB63B06B3}.100, hr = 80070663 2007-10-05 06:00:25:968 1216 464 Agent WARNING: Failed to evaluate Installable rule, updateId = {0C00DCB6-4B81-47F9-B9D2-5423B27A84FF}.100, hr = 80070663 2007-10-05 06:00:26:140 1216 464 Agent WARNING: Failed to evaluate Installable rule, updateId = {9D777187-D961-4F6C-8FDB-639F16659BEC}.100, hr = 80070663 2007-10-05 06:00:26:359 1216 464 Agent WARNING: Failed to evaluate Installable rule, updateId = {FAE39EDA-565D-4D8E-8A3E-ECFF653683CE}.100, hr = 80070663 2007-10-05 06:00:27:781 1216 464 Agent WARNING: Failed to evaluate Installable rule, updateId = {3E8B2C26-6EF1-43B5-A554-EDE2F3F69C35}.100, hr = 80070663 2007-10-05 06:00:27:953 1216 464 Agent WARNING: Failed to evaluate Installable rule, updateId = {AC1CE3C8-B3F1-41F9-9AE9-A2A41DA2DE04}.100, hr = 80070663 2007-10-05 06:00:28:765 1216 464 Agent WARNING: Failed to evaluate Installable rule, updateId = {AA8C3E4D-630A-4364-9368-6701CB0D6DBF}.101, hr = 80070663 2007-10-05 06:00:28:937 1216 464 Agent WARNING: Failed to evaluate Installable rule, updateId = {FBBF4D4D-17D4-4FD5-9C57-D08CAC2A11C2}.101, hr = 80070663 2007-10-05 06:00:32:234 1216 464 Agent WARNING: Failed to evaluate Installable rule, updateId = {C69B107B-620C-4A47-AB74-F8372ACDE2A7}.100, hr = 80070663 2007-10-05 06:00:33:656 1216 464 Agent WARNING: Failed to evaluate Installable rule, updateId = {40A00C7F-A311-41E4-BF9D-D648C48C1F38}.101, hr = 80070663 2007-10-05 06:00:33:906 1216 464 Agent WARNING: Failed to evaluate Installable rule, updateId = {52C8F48B-F362-4224-8387-1329A5DACABD}.100, hr = 80070663 2007-10-05 06:00:40:375 1216 464 Agent WARNING: Failed to evaluate Installable rule, updateId = {65FFC5CE-1C66-446B-A495-D21D6821CC35}.100, hr = 80070663 2007-10-05 06:00:40:593 1216 464 Agent WARNING: Failed to evaluate Installable rule, updateId = {789EB8D2-1449-40A9-A4B3-415A66665FB9}.100, hr = 80070663 2007-10-05 06:00:49:828 1216 464 DnldMgr Preparing update for install, updateId = {2D891B46-3C12-4277-9867-952E46B775B0}.100.

Wait this might be of some help, but it is for the 5th and I have done nothing on it today ::::::::::::: 2007-10-05 06:00:49:875 2260 dcc Handler :: START :: Handler: MSI Install 2007-10-05 06:00:49:890 2260 dcc Handler ::::::::: 2007-10-05 06:00:49:890 2260 dcc Handler : Updates to install = 1 2007-10-05 06:00:50:250 2260 dcc Handler Extracting MSP file stored in CAB MAINSP3.CAB 2007-10-05 06:00:59:265 2260 dcc Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch 2007-10-05 06:00:59:265 2260 dcc Handler : Batch installing 1 updates 2007-10-05 06:01:02:718 2260 dcc Handler : WARNING: Operation failed at update 0, Exit code = 0x80070663 2007-10-05 06:01:02:718 2260 dcc Handler ::::::::: 2007-10-05 06:01:02:718 2260 dcc Handler :: END :: Handler: MSI Install 2007-10-05 06:01:02:718 2260 dcc Handler ::::::::::::: 2007-10-05 06:01:02:765 1216 dc8 AU >>## RESUMED ## AU: Installing update [UpdateId = {E2BD7F45-47F9-402F-8FDA-14F78030FE70}] 2007-10-05 06:01:02:765 1216 dc8 AU # WARNING: Install failed, error = 0x80070663 / 0x00000000 2007-10-05 06:01:02:937 1216 464 DnldMgr Preparing update for install, updateId = {AFFE77A6-77F2-4ED1-852E-56E8D8AAE25F}.101. 2007-10-05 06:01:02:937 2260 86c Handler ::::::::::::: not sure what this is or what it means but might be helpful: Service WARNING: GetUserTokenFromSessionId failed with error 800704dd for session 0

like you wanted more right! sorry for this but I rather give more to you so you know then less and we /you not get good info Thi was from the morning of the fourth the first stuff it went through. I HAVE deleted some info like time and date stamp and some redundant ifo I thought might not be helpful but the same stuff is in a previous post ############# ## START ## AU: Install updates ######### # Initiating scheduled install # Approved updates = 2 <<## SUBMITTED ## AU: Install updates / installing updates [CallId = {F4DDD888-2B7C-40C4-9D46-97CF89372975}] ************* ** START ** Agent: Installing updates [CallerId = AutomaticUpdates] ********* * Updates to install = 2 * Title = Office 2003 Service Pack 3 (SP3) * UpdateId = {E2BD7F45-47F9-402F-8FDA-14F78030FE70}.100 * Bundles 1 updates: * {2D891B46-3C12-4277-9867-952E46B775B0}.100 * Title = Update for Outlook 2003 Junk Email Filter (KB936677) * UpdateId = {EFB1A3E1-DDA7-4059-B4E9-F04EF7390D7F}.101 * Bundles 1 updates: * {AFFE77A6-77F2-4ED1-852E-56E8D8AAE25F}.101 1208 f18 Agent WARNING: Failed to evaluate Installable rule, updateId = {7C997700-2131-441C-A59C-6E8EC23190B3}.100, hr = 80070663 WARNING: Failed to evaluate Installable rule, updateId = {EE5A7204-23E0-4EFC-9919-E61DB63B06B3}.100, hr = 80070663 WARNING: Failed to evaluate Installable rule, updateId = {0C00DCB6-4B81-47F9-B9D2-5423B27A84FF}.100, hr = 80070663 WARNING: Failed to evaluate Installable rule, updateId = {9D777187-D961-4F6C-8FDB-639F16659BEC}.100, hr = 80070663 WARNING: Failed to evaluate Installable rule, updateId = {FAE39EDA-565D-4D8E-8A3E-ECFF653683CE}.100, hr = 80070663 WARNING: Failed to evaluate Installable rule, updateId = {3E8B2C26-6EF1-43B5-A554-EDE2F3F69C35}.100, hr = 80070663 WARNING: Failed to evaluate Installable rule, updateId = {AC1CE3C8-B3F1-41F9-9AE9-A2A41DA2DE04}.100, hr = 80070663 WARNING: Failed to evaluate Installable rule, updateId = {AA8C3E4D-630A-4364-9368-6701CB0D6DBF}.101, hr = 80070663 WARNING: Failed to evaluate Installable rule, updateId = {FBBF4D4D-17D4-4FD5-9C57-D08CAC2A11C2}.101, hr = 80070663 WARNING: Failed to evaluate Installable rule, updateId = {C69B107B-620C-4A47-AB74-F8372ACDE2A7}.100, hr = 80070663 WARNING: Failed to evaluate Installable rule, updateId = {40A00C7F-A311-41E4-BF9D-D648C48C1F38}.101, hr = 80070663 WARNING: Failed to evaluate Installable rule, updateId = {52C8F48B-F362-4224-8387-1329A5DACABD}.100, hr = 80070663 WARNING: Failed to evaluate Installable rule, updateId = {65FFC5CE-1C66-446B-A495-D21D6821CC35}.100, hr = 80070663 WARNING: Failed to evaluate Installable rule, updateId = {789EB8D2-1449-40A9-A4B3-415A66665FB9}.100, hr = 80070663 DnldMgr Preparing update for install, updateId = {2D891B46-3C12-4277-9867-952E46B775B0}.100. 596 670 Misc =========== Logging initialized (build: 7.0.6000.381, tz: -0400) =========== Misc = Process: C:\WINDOWS\system32\wuauclt.exe Misc = Module: C:\WINDOWS\system32\wuaueng.dll Handler ::::::::::::: Handler :: START :: Handler: MSI Install Handler ::::::::: Handler : Updates to install = 1 Handler Extracting MSP file stored in CAB MAINSP3.CAB Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch Handler : Batch installing 1 updates Handler : WARNING: Operation failed at update 0, Exit code = 0x80070663 Handler ::::::::: Handler :: END :: Handler: MSI Install Handler ::::::::::::: AU >>## RESUMED ## AU: Installing update [UpdateId = {E2BD7F45-47F9-402F-8FDA-14F78030FE70}] 1208 15c AU # WARNING: Install failed, error = 0x80070663 / 0x00000000 1208 f18 DnldMgr Preparing update for install, updateId = {AFFE77A6-77F2-4ED1-852E-56E8D8AAE25F}.101. 596 618 Handler ::::::::::::: Handler :: START :: Handler: MSI Install Handler ::::::::: Handler : Updates to install = 1 Handler Extracting MSP file stored in CAB OUTLFLTR.CAB Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch Handler : Batch installing 1 updates Handler : WARNING: Operation failed at update 0, Exit code = 0x80070663 Handler ::::::::: Handler :: END :: Handler: MSI Install Handler ::::::::::::: AU >>## RESUMED ## AU: Installing update [UpdateId = {EFB1A3E1-DDA7-4059-B4E9-F04EF7390D7F}] 1208 15c AU # WARNING: Install failed, error = 0x80070663 / 0x00000000 1208 f18 Agent *********

Here's the latest instruction. Wait until tommorrow (the 6th) and try the updates. When they fail, return to that log and post all info relating to the 6th.

ok no problem. I will be extreemly busy on the 6th but I can do that in the am. I am getting something new that has never been before. when I close a window it is taking a good bit longer than normal for it to close. if I have several open I can close them as always one at a time and by the time I get to the last window (say it is my home page) it will be there as normal I close it and the window goes white, then a 30 to 45 second laps and it closes. AND at the bottom of the screen where it tells you what window is open/ what you are running; well that stays there even longer AFTER the window is completely closed and gone. However it does go away but it takes even longer ( by seconds 5-10 or so) BTW : I do thank you for sticking with this even though there seems to be little that helps.

Hi

Im afraid Ive gotten caught up with this one, when it's not my forte. I need you to return to the tech forum
http://forums.whatthetech.com/Microsoft_Windows_f119.html

Let them know what we have tried up to now and they can take it from there.

Good luck

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.