Hello and welcome to the forum.
You may want to print out these instructions for reference, since you will have to restart your computer during the fix.
Double-click My Computer.
Click the
Tools menu, and then click
Folder Options.
Click the
View tab.
Clear "Hide file extensions for known file types."
Under the "Hidden files" folder,
select "Show hidden files and folders."
Clear "Hide protected operating system files."
Click Apply, and then click OK.
Please do not delete anything unless instructed to.
Next:
Please download FixWareout from this site:
http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe
Save it to your desktop and run it. Click Next, then Install, make sure "Run fixit" is checked and click Finish.
The fix will begin; follow the prompts.
You will be asked to reboot your computer; please do so.
Your system may take longer than usual to load; this is normal.
Once the desktop loads a text that will open
(report.txt) Please save this file, you'll need to post it with a new HijackThis log.
Next:
Now lets check some settings on your system.
Enter your Control Panel and double-click on Network Connections
Then right click on your Default Connection
Usually Local Area Connection for Cable and DSL
Left click on Properties
Double-Click on the Internet Protocol (TCP/IP) item
Select the radio dial that says Obtain DNS Servers Automatically
Press OK twice to get out of the properties screen and reboot if it asks
Next:
Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)
It's normal after running ATF cleaner that the PC will be slower to boot the first time or two
Reboot and "
copy/paste" the text file (report.txt) and a new Hijackthis log
Also please describe how your computer behaves at the moment.