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[Resolved] Rundll Error -

Started by hollygirl76 , Sep 01 2007 05:24 PM

This topic is locked

12 replies to this topic

#1 hollygirl76

New Member

Authentic Member
8 posts

Posted 01 September 2007 - 05:24 PM

I contacted Symantec for help with my anti-virus that wasn't working. Since i allowed a rep access to my computer i've been getting a rundll error everytime i start up the computer. I'm not sure what the problem is, if any. Please look at my log and see if anything is wacky. Thanks!

Here is my hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 4:13:34 PM, on 9/1/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\PROGRA~1\MUSICM~1\MUSICM~3\MMDiag.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\Program Files\Symantec\pcAnywhere\awhost32.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {18BE23BC-EA12-4F5D-8576-B4385400AC15} - C:\WINDOWS\system32\jkklm.dll (file missing)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemOptimizer] rundll32.exe "C:\WINDOWS\system32\npxhajfh.dll",forkonce
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [svhost] "C:\WINDOWS\svhost.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [poolsv] "C:\WINDOWS\poolsv.exe"
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - http://a248.e.akamai...ol/SymDlBrg.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - https://www-secure.s...rl/SymAData.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?326
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

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#2 Trevuren

Teacher Emeritus

Authentic Member
8,632 posts

Interests:Woodworking

Posted 01 September 2007 - 07:36 PM

Hello hollygirl76 and welcome to the What the Tech Forums

My name is Trevuren and I will be helping you with your problem.

Please download this file - combofix.exe by sUBs

You must download it to and run it from your Desktop
Double click combofix.exe & follow the prompts.
When finished, it will produce a log. Please save that log to post in your next reply along with a fresh HJT log.

Note:
Do not mouse-click combofix's window while it is running. That may cause it to stall.

Regards,

Trevuren

Microsoft MVP Consumer Security 2008 - 2009

Proud graduate of TC/WTT Classroom

The help you receive here is free. If you wish to show your appreciation, then you may donate to help keep us online.

Want to help others? Join the ClassRoom and learn how.

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#3 hollygirl76

New Member

Authentic Member
8 posts

Posted 03 September 2007 - 11:38 AM

ComboFix 07-09-04 - "Manager" 2007-09-03 10:28:47.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.203 [GMT -7:00]
* Created a new restore point

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

C:\Program Files\inetget2
C:\Program Files\poolsv
C:\Program Files\poolsv\WinAntiSpyware2007FreeInstall.exe
C:\Program Files\svhost
C:\WINDOWS\cookies.ini
C:\WINDOWS\system32\b10FdUe
C:\WINDOWS\system32\icroso~1

((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))

-------\LEGACY_DOMAINSERVICE
-------\DomainService

((((((((((((((((((((((((( Files Created from 2007-08-04 to 2007-09-04 )))))))))))))))))))))))))))))))

2007-09-03 10:28 51,200 --a------ C:\WINDOWS\NirCmd.exe
2007-08-31 09:07 <DIR> d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\SupportSoft
2007-08-18 09:58 125,504 --a------ C:\WINDOWS\system32\ybsktfki.dll
2007-08-18 09:57 <DIR> d-------- C:\VundoFix Backups
2007-08-17 09:33 <DIR> d-------- C:\Program Files\Trend Micro

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

2007-08-29 08:36 --------- d-------- C:\Program Files\Common Files\Symantec Shared
2007-07-30 19:19 92504 --a------ C:\WINDOWS\system32\dllcache\cdm.dll
2007-07-30 19:19 92504 --a------ C:\WINDOWS\system32\cdm.dll
2007-07-30 19:19 549720 --a------ C:\WINDOWS\system32\wuapi.dll
2007-07-30 19:19 549720 --a------ C:\WINDOWS\system32\dllcache\wuapi.dll
2007-07-30 19:19 53080 --a------ C:\WINDOWS\system32\wuauclt.exe
2007-07-30 19:19 53080 --a------ C:\WINDOWS\system32\dllcache\wuauclt.exe
2007-07-30 19:19 43352 --a------ C:\WINDOWS\system32\wups2.dll
2007-07-30 19:19 325976 --a------ C:\WINDOWS\system32\wucltui.dll
2007-07-30 19:19 325976 --a------ C:\WINDOWS\system32\dllcache\wucltui.dll
2007-07-30 19:19 203096 --a------ C:\WINDOWS\system32\wuweb.dll
2007-07-30 19:19 203096 --a------ C:\WINDOWS\system32\dllcache\wuweb.dll
2007-07-30 19:19 1712984 --a------ C:\WINDOWS\system32\wuaueng.dll
2007-07-30 19:19 1712984 --a------ C:\WINDOWS\system32\dllcache\wuaueng.dll
2007-07-30 19:18 33624 --a------ C:\WINDOWS\system32\wups.dll
2007-07-30 19:18 33624 --a------ C:\WINDOWS\system32\dllcache\wups.dll
2007-07-30 18:55 --------- d-------- C:\Program Files\Lavasoft
2007-07-30 18:55 --------- d-------- C:\DOCUME~1\Manager\APPLIC~1\Lavasoft
2007-07-30 18:48 --------- d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\Viewpoint
2007-07-30 18:48 --------- d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\GTek
2007-07-30 12:04 --------- d-------- C:\Program Files\Norton AntiVirus
2007-07-29 12:56 --------- d-------- C:\Program Files\Symantec
2007-07-22 12:45 --------- d-------- C:\DOCUME~1\Manager\APPLIC~1\AdobeUM
2007-06-26 08:13 851968 --------- C:\WINDOWS\system32\dllcache\vgx.dll
2007-06-26 07:09 658944 --------- C:\WINDOWS\system32\dllcache\wininet.dll
2007-06-25 23:08 1104896 --a------ C:\WINDOWS\system32\msxml3.dll
2007-06-25 23:08 1104896 --------- C:\WINDOWS\system32\dllcache\msxml3.dll
2007-06-19 06:31 282112 --a------ C:\WINDOWS\system32\gdi32.dll
2007-06-19 06:31 282112 --------- C:\WINDOWS\system32\dllcache\gdi32.dll
2007-06-14 11:09 96256 --------- C:\WINDOWS\system32\dllcache\inseng.dll
2007-06-14 11:09 615424 --------- C:\WINDOWS\system32\dllcache\urlmon.dll
2007-06-14 11:09 55808 --------- C:\WINDOWS\system32\dllcache\extmgr.dll
2007-06-14 11:09 532480 --------- C:\WINDOWS\system32\dllcache\mstime.dll
2007-06-14 11:09 474112 --------- C:\WINDOWS\system32\dllcache\shlwapi.dll
2007-06-14 11:09 449024 --------- C:\WINDOWS\system32\dllcache\mshtmled.dll
2007-06-14 11:09 39424 --------- C:\WINDOWS\system32\dllcache\pngfilt.dll
2007-06-14 11:09 357888 --------- C:\WINDOWS\system32\dllcache\dxtmsft.dll
2007-06-14 11:09 3058688 --------- C:\WINDOWS\system32\dllcache\mshtml.dll
2007-06-14 11:09 251392 --------- C:\WINDOWS\system32\dllcache\iepeers.dll
2007-06-14 11:09 205312 --------- C:\WINDOWS\system32\dllcache\dxtrans.dll
2007-06-14 11:09 16384 --------- C:\WINDOWS\system32\dllcache\jsproxy.dll
2007-06-14 11:09 151040 --------- C:\WINDOWS\system32\dllcache\cdfview.dll
2007-06-14 11:09 1494528 --------- C:\WINDOWS\system32\dllcache\shdocvw.dll
2007-06-14 11:09 146432 --------- C:\WINDOWS\system32\dllcache\msrating.dll
2007-06-14 11:09 1054208 --------- C:\WINDOWS\system32\dllcache\danim.dll
2007-06-14 11:09 1023488 --------- C:\WINDOWS\system32\dllcache\browseui.dll
2007-06-14 07:07 18432 --------- C:\WINDOWS\system32\dllcache\iedw.exe
2007-06-13 03:23 1033216 --a------ C:\WINDOWS\explorer.exe
2007-06-13 03:23 1033216 --------- C:\WINDOWS\system32\dllcache\explorer.exe

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

*Note* empty entries & legit default entries are not shown

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{18BE23BC-EA12-4F5D-8576-B4385400AC15}]
C:\WINDOWS\system32\jkklm.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Symantec NetDriver Monitor"="C:\PROGRA~1\SYMNET~1\SNDMon.exe" [2007-07-29 12:55]
"svhost"="C:\WINDOWS\svhost.exe" []
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe" [2007-07-12 04:00]
"RealTray"="C:\Program Files\Real\RealPlayer\RealPlay.exe" [2005-12-02 21:31]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2005-12-02 21:32]
"MSKDetectorExe"="C:\Program Files\McAfee\SpamKiller\MSKDetct.exe" [2005-07-12 18:05]
"MimBoot"="C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe" [2005-09-08 18:20]
"ISUSScheduler"="C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" [2005-06-10 09:44]
"igfxtray"="C:\WINDOWS\system32\igfxtray.exe" [2005-07-19 22:09]
"igfxpers"="C:\WINDOWS\system32\igfxpers.exe" [2005-07-19 22:10]
"igfxhkcmd"="C:\WINDOWS\system32\hkcmd.exe" [2005-07-19 22:06]
"HP Software Update"="C:\Program Files\HP\HP Software Update\HPWuSchd2.exe" [2005-05-11 23:12]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2007-01-09 17:32]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [2004-10-13 09:24]
"DellSupport"="C:\Program Files\DellSupport\DSAgnt.exe" [2007-03-15 11:09]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 04:00]

C:\DOCUME~1\ALLUSE~1\STARTM~1\Programs\Startup\
HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe [2005-05-11 23:23:26]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\PCANotify]
PCANotify.dll 2004-11-01 11:50 8704 C:\WINDOWS\system32\PCANotify.dll

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\D]
AutoRun\command- D:\autorun.exe

Contents of the 'Scheduled Tasks' folder
2005-12-12 18:56:48 C:\WINDOWS\Tasks\ISP signup reminder 1.job - C:\WINDOWS\system32\OOBE\oobebaln.exe
2007-09-01 01:15:00 C:\WINDOWS\Tasks\New Task.job
2007-08-27 21:33:21 C:\WINDOWS\Tasks\Norton AntiVirus - Scan my computer - Manager.job - C:\PROGRA~1\NORTON~1\Navw32.exe

**************************************************************************

catchme 0.3.1061 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2007-09-04 10:31:27
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

Completion time: 2007-09-04 10:32:43 - machine was rebooted
C:\ComboFix-quarantined-files.txt ... 2007-09-04 10:32

--- E O F ---

Logfile of HijackThis v1.99.1
Scan saved at 10:33:12 AM, on 9/4/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Symantec\pcAnywhere\awhost32.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\PROGRA~1\MUSICM~1\MUSICM~3\MMDiag.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {18BE23BC-EA12-4F5D-8576-B4385400AC15} - C:\WINDOWS\system32\jkklm.dll (file missing)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [svhost] "C:\WINDOWS\svhost.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - http://a248.e.akamai...ol/SymDlBrg.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - https://www-secure.s...rl/SymAData.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?326
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

#4 Trevuren

Teacher Emeritus

Authentic Member
8,632 posts

Interests:Woodworking

Posted 03 September 2007 - 12:10 PM

1. Please open Notepad

Click Start , then Run
Type notepad .exe in the Run Box.

2. Now copy/paste the entire content of the codebox below into the Notepad window:

File::
C:\WINDOWS\system32\ybsktfki.dll

Folder::
C:\VundoFix Backups

Registry::
[-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{18BE23BC-EA12-4F5D-8576-B4385400AC15}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"svhost"=-

3. Save the above as CFScript.txt

4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

Posted Image

5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:

Combofix.txt
A new HijackThis log.

When the above is finished, we should have a peek at the rest of your system just to make sure that no baddies are still lurking

Please use the Internet Explorer browser, and do an online scan with Kaspersky Online Scanner
Click Yes, when prompted to install its ActiveX component.
(Note.. for Internet Explorer 7 users: If at any time you have trouble with the "Accept" button of the license, click on the "Zoom" tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license has been accepted, reset to 100%.)
The program launches and downloads the latest definition files.

Once the files are downloaded click on Next
Click on Scan Settings and configure as follows:
- Scan using the following Anti-Virus database:
  - Extended
- Scan Options:Scan Archives
  Scan Mail Bases
Click OK and, under select a target to scan, select My Computer

When the scan is done, in the Scan is completed window (below), any infection is displayed.
There is no option to clean/disinfect, however, we need to analyze the information on the report.
Posted Image

To obtain the report:
Click on: Save Report As (above - red blinking arrow)
Next, in the Save as prompt, Save in area, select: Desktop
In the File name area, use KScan, or something similar
In Save as type, click the drop arrow and select: Text file [*.txt]
Then, click: Save
Please post the Kaspersky Online Scanner Report in your reply, along with a fresh HijackThis log

Microsoft MVP Consumer Security 2008 - 2009

Proud graduate of TC/WTT Classroom

#5 hollygirl76

New Member

Authentic Member
8 posts

Posted 03 September 2007 - 12:57 PM

ComboFix 07-09-04.2 - "Manager" 2007-09-04 11:48:48.2 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.242 [GMT -7:00]
* Created a new restore point

FILE::
C:\WINDOWS\system32\ybsktfki.dll

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

C:\VundoFix Backups
C:\VundoFix Backups\addmorefiles.txt
C:\VundoFix Backups\mlkkj.bak1.bad
C:\VundoFix Backups\mlkkj.bak2.bad
C:\VundoFix Backups\mlkkj.ini.bad
C:\VundoFix Backups\mlkkj.ini2.bad
C:\VundoFix Backups\mlkkj.tmp.bad
C:\VundoFix Backups\nbsldphs.dll.bad
C:\VundoFix Backups\shpdlsbn.ini.bad
C:\WINDOWS\system32\ybsktfki.dll

((((((((((((((((((((((((( Files Created from 2007-08-04 to 2007-09-04 )))))))))))))))))))))))))))))))

2007-09-03 10:28 51,200 --a------ C:\WINDOWS\NirCmd.exe
2007-08-31 09:07 <DIR> d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\SupportSoft
2007-08-17 09:33 <DIR> d-------- C:\Program Files\Trend Micro

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

2007-08-29 08:36 --------- d-------- C:\Program Files\Common Files\Symantec Shared
2007-07-30 19:19 92504 --a------ C:\WINDOWS\system32\dllcache\cdm.dll
2007-07-30 19:19 92504 --a------ C:\WINDOWS\system32\cdm.dll
2007-07-30 19:19 549720 --a------ C:\WINDOWS\system32\wuapi.dll
2007-07-30 19:19 549720 --a------ C:\WINDOWS\system32\dllcache\wuapi.dll
2007-07-30 19:19 53080 --a------ C:\WINDOWS\system32\wuauclt.exe
2007-07-30 19:19 53080 --a------ C:\WINDOWS\system32\dllcache\wuauclt.exe
2007-07-30 19:19 43352 --a------ C:\WINDOWS\system32\wups2.dll
2007-07-30 19:19 325976 --a------ C:\WINDOWS\system32\wucltui.dll
2007-07-30 19:19 325976 --a------ C:\WINDOWS\system32\dllcache\wucltui.dll
2007-07-30 19:19 203096 --a------ C:\WINDOWS\system32\wuweb.dll
2007-07-30 19:19 203096 --a------ C:\WINDOWS\system32\dllcache\wuweb.dll
2007-07-30 19:19 1712984 --a------ C:\WINDOWS\system32\wuaueng.dll
2007-07-30 19:19 1712984 --a------ C:\WINDOWS\system32\dllcache\wuaueng.dll
2007-07-30 19:18 33624 --a------ C:\WINDOWS\system32\wups.dll
2007-07-30 19:18 33624 --a------ C:\WINDOWS\system32\dllcache\wups.dll
2007-07-30 18:55 --------- d-------- C:\Program Files\Lavasoft
2007-07-30 18:55 --------- d-------- C:\DOCUME~1\Manager\APPLIC~1\Lavasoft
2007-07-30 18:48 --------- d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\Viewpoint
2007-07-30 18:48 --------- d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\GTek
2007-07-30 12:04 --------- d-------- C:\Program Files\Norton AntiVirus
2007-07-29 12:56 --------- d-------- C:\Program Files\Symantec
2007-07-22 12:45 --------- d-------- C:\DOCUME~1\Manager\APPLIC~1\AdobeUM
2007-06-26 08:13 851968 --------- C:\WINDOWS\system32\dllcache\vgx.dll
2007-06-26 07:09 658944 --------- C:\WINDOWS\system32\dllcache\wininet.dll
2007-06-25 23:08 1104896 --a------ C:\WINDOWS\system32\msxml3.dll
2007-06-25 23:08 1104896 --------- C:\WINDOWS\system32\dllcache\msxml3.dll
2007-06-19 06:31 282112 --a------ C:\WINDOWS\system32\gdi32.dll
2007-06-19 06:31 282112 --------- C:\WINDOWS\system32\dllcache\gdi32.dll
2007-06-14 11:09 96256 --------- C:\WINDOWS\system32\dllcache\inseng.dll
2007-06-14 11:09 615424 --------- C:\WINDOWS\system32\dllcache\urlmon.dll
2007-06-14 11:09 55808 --------- C:\WINDOWS\system32\dllcache\extmgr.dll
2007-06-14 11:09 532480 --------- C:\WINDOWS\system32\dllcache\mstime.dll
2007-06-14 11:09 474112 --------- C:\WINDOWS\system32\dllcache\shlwapi.dll
2007-06-14 11:09 449024 --------- C:\WINDOWS\system32\dllcache\mshtmled.dll
2007-06-14 11:09 39424 --------- C:\WINDOWS\system32\dllcache\pngfilt.dll
2007-06-14 11:09 357888 --------- C:\WINDOWS\system32\dllcache\dxtmsft.dll
2007-06-14 11:09 3058688 --------- C:\WINDOWS\system32\dllcache\mshtml.dll
2007-06-14 11:09 251392 --------- C:\WINDOWS\system32\dllcache\iepeers.dll
2007-06-14 11:09 205312 --------- C:\WINDOWS\system32\dllcache\dxtrans.dll
2007-06-14 11:09 16384 --------- C:\WINDOWS\system32\dllcache\jsproxy.dll
2007-06-14 11:09 151040 --------- C:\WINDOWS\system32\dllcache\cdfview.dll
2007-06-14 11:09 1494528 --------- C:\WINDOWS\system32\dllcache\shdocvw.dll
2007-06-14 11:09 146432 --------- C:\WINDOWS\system32\dllcache\msrating.dll
2007-06-14 11:09 1054208 --------- C:\WINDOWS\system32\dllcache\danim.dll
2007-06-14 11:09 1023488 --------- C:\WINDOWS\system32\dllcache\browseui.dll
2007-06-14 07:07 18432 --------- C:\WINDOWS\system32\dllcache\iedw.exe
2007-06-13 03:23 1033216 --a------ C:\WINDOWS\explorer.exe
2007-06-13 03:23 1033216 --------- C:\WINDOWS\system32\dllcache\explorer.exe

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

*Note* empty entries & legit default entries are not shown

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Symantec NetDriver Monitor"="C:\PROGRA~1\SYMNET~1\SNDMon.exe" [2007-07-29 12:55]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe" [2007-07-12 04:00]
"RealTray"="C:\Program Files\Real\RealPlayer\RealPlay.exe" [2005-12-02 21:31]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2005-12-02 21:32]
"MSKDetectorExe"="C:\Program Files\McAfee\SpamKiller\MSKDetct.exe" [2005-07-12 18:05]
"MimBoot"="C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe" [2005-09-08 18:20]
"ISUSScheduler"="C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" [2005-06-10 09:44]
"igfxtray"="C:\WINDOWS\system32\igfxtray.exe" [2005-07-19 22:09]
"igfxpers"="C:\WINDOWS\system32\igfxpers.exe" [2005-07-19 22:10]
"igfxhkcmd"="C:\WINDOWS\system32\hkcmd.exe" [2005-07-19 22:06]
"HP Software Update"="C:\Program Files\HP\HP Software Update\HPWuSchd2.exe" [2005-05-11 23:12]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2007-01-09 17:32]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [2004-10-13 09:24]
"DellSupport"="C:\Program Files\DellSupport\DSAgnt.exe" [2007-03-15 11:09]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 04:00]

C:\DOCUME~1\ALLUSE~1\STARTM~1\Programs\Startup\
HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe [2005-05-11 23:23:26]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\PCANotify]
PCANotify.dll 2004-11-01 11:50 8704 C:\WINDOWS\system32\PCANotify.dll

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\D]
AutoRun\command- D:\autorun.exe

Contents of the 'Scheduled Tasks' folder
2005-12-12 18:56:48 C:\WINDOWS\Tasks\ISP signup reminder 1.job - C:\WINDOWS\system32\OOBE\oobebaln.exe
2007-09-01 01:15:00 C:\WINDOWS\Tasks\New Task.job
2007-08-27 21:33:21 C:\WINDOWS\Tasks\Norton AntiVirus - Scan my computer - Manager.job - C:\PROGRA~1\NORTON~1\Navw32.exe

**************************************************************************

catchme 0.3.1061 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2007-09-04 11:51:02
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

Completion time: 2007-09-04 11:51:58 - machine was rebooted
C:\ComboFix-quarantined-files.txt ... 2007-09-04 11:51
C:\ComboFix2.txt ... 2007-09-04 10:32

--- E O F ---
Logfile of HijackThis v1.99.1
Scan saved at 11:52:13 AM, on 9/4/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Symantec\pcAnywhere\awhost32.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\PROGRA~1\MUSICM~1\MUSICM~3\MMDiag.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - http://a248.e.akamai...ol/SymDlBrg.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - https://www-secure.s...rl/SymAData.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?326
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

#6 Trevuren

Teacher Emeritus

Authentic Member
8,632 posts

Interests:Woodworking

Posted 03 September 2007 - 01:14 PM

Please perform the online scan as requested. Trevuren

Microsoft MVP Consumer Security 2008 - 2009

Proud graduate of TC/WTT Classroom

#7 hollygirl76

New Member

Authentic Member
8 posts

Posted 03 September 2007 - 01:23 PM

perfoming the scan now, it is taking longer than anticipated. Will post the results and highjackthis asap. Thanks

#8 Trevuren

Teacher Emeritus

Authentic Member
8,632 posts

Interests:Woodworking

Posted 03 September 2007 - 01:39 PM

It can take up to 1 hour depending on the size and number of your hard drives. Trevuren

Microsoft MVP Consumer Security 2008 - 2009

Proud graduate of TC/WTT Classroom

#9 hollygirl76

New Member

Authentic Member
8 posts

Posted 03 September 2007 - 04:37 PM

Logfile of HijackThis v1.99.1
Scan saved at 3:33:46 PM, on 9/4/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Symantec\pcAnywhere\awhost32.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\PROGRA~1\MUSICM~1\MUSICM~3\MMDiag.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky...can_unicode.cab
O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - http://a248.e.akamai...ol/SymDlBrg.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - https://www-secure.s...rl/SymAData.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?326
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Tuesday, September 04, 2007 3:32:57 PM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.93.0
Kaspersky Anti-Virus database last update: 3/09/2007
Kaspersky Anti-Virus database records: 403171
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\

Scan Statistics:
Total number of scanned objects: 33789
Number of viruses found: 5
Number of infected objects: 13
Number of suspicious objects: 0
Duration of the scan process: 00:26:21

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\3ad391678a806ec4d691e83aaa393b6f_50e417e0-e461-474b-96e2-077b80325612 Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\2007-09-04_Log.ALUSchedulerSvc.LiveUpdate Object is locked skipped
C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Manager\Application Data\Gtek\GTUpdate\AUpdate\DellSupport\DSAgnt.log Object is locked skipped
C:\Documents and Settings\Manager\Application Data\Gtek\GTUpdate\AUpdate\DellSupport\DSAgnt_GTActions.log Object is locked skipped
C:\Documents and Settings\Manager\Application Data\Gtek\GTUpdate\AUpdate\DellSupport\gdql_d_DSAgnt.log Object is locked skipped
C:\Documents and Settings\Manager\Application Data\Gtek\GTUpdate\AUpdate\DellSupport\glog.log Object is locked skipped
C:\Documents and Settings\Manager\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\Manager\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Manager\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Manager\Local Settings\Application Data\Musicmatch\Jukebox\mmjbaltlog.txt Object is locked skipped
C:\Documents and Settings\Manager\Local Settings\Application Data\Musicmatch\Jukebox\mmjblog.txt Object is locked skipped
C:\Documents and Settings\Manager\Local Settings\Application Data\Musicmatch\MIM\Database\Default.ldb Object is locked skipped
C:\Documents and Settings\Manager\Local Settings\Application Data\Musicmatch\MIM\Database\Default.mdb Object is locked skipped
C:\Documents and Settings\Manager\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Manager\Local Settings\History\History.IE5\MSHist012007090420070905\index.dat Object is locked skipped
C:\Documents and Settings\Manager\Local Settings\Temp\JETD282.tmp Object is locked skipped
C:\Documents and Settings\Manager\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Manager\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\Manager\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcrst.dll Object is locked skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP20\change.log Object is locked skipped
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP4\A0000073.exe Infected: Trojan.Win32.Agent.aoy skipped
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP4\A0000074.exe Infected: Trojan.Win32.Agent.aoy skipped
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP4\A0000075.exe Infected: Trojan.Win32.Agent.aoy skipped
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP4\A0000076.exe Infected: Trojan.Win32.Agent.aoy skipped
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP4\A0000077.exe Infected: Trojan.Win32.Agent.aoy skipped
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP4\A0000078.exe/data0005 Infected: Trojan-Downloader.Win32.VB.awj skipped
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP4\A0000078.exe NSIS: infected - 1 skipped
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP4\A0000079.exe/data0002 Infected: Trojan-Downloader.Win32.PurityScan.eg skipped
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP4\A0000079.exe NSIS: infected - 1 skipped
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP4\A0000080.exe Infected: Trojan-Dropper.Win32.Agent.bmk skipped
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP4\A0000081.exe Infected: Trojan-Downloader.Win32.Tiny.id skipped
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP4\A0000082.exe Infected: Trojan-Dropper.Win32.Agent.bmk skipped
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP4\A0000083.exe Infected: Trojan-Dropper.Win32.Agent.bmk skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\EventCache\{EA604CC5-58FB-4F37-BC21-0F326A2BDF76}.bin Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\DEFAULT Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\SOFTWARE Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SYSTEM Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\LogFiles\HTTPERR\httperr1.log Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\wiadebug.log Object is locked skipped
C:\WINDOWS\wiaservc.log Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.

#10 Trevuren

Teacher Emeritus

Authentic Member
8,632 posts

Interests:Woodworking

Posted 03 September 2007 - 05:37 PM

All infected objects are in your System Restore Cache which we clean out as part of our final cleanup procedures.

Your log looks clean. If you have no more malware-related problems that you are aware of, just give me the OK and we can start the final but essential cleanup procedures and recommendations.

Trevuren

Microsoft MVP Consumer Security 2008 - 2009

Proud graduate of TC/WTT Classroom

#11 hollygirl76

New Member

Authentic Member
8 posts

Posted 03 September 2007 - 07:04 PM

Ok, i'm read for the clean up procedure. Thanks!

#12 Trevuren

Teacher Emeritus

Authentic Member
8,632 posts

Interests:Woodworking

Posted 03 September 2007 - 08:17 PM

Congratulations, your logs look CLEAN

There are a few things you must do once you system is completely clean:

1. Time for some housekeeping

Please download the OTMoveIt by OldTimer

Save it to your desktop.
Run the tool by clicking on the icon.
Click the Cleanup button.
The tools that we used as well as this one will be removed from your system.

2. Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 onlyDouble-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

3. Now Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:

Go to Start > Programs > Accessories > System Tools and click "System Restore".
Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
Then go to Start > Run and type: Cleanmgr
Click "OK".
Click the "More Options" Tab.
Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

Here are some tips to reduce the potential for spyware infection in the future:

Make sure you keep your Windows OS current by visiting Windows update
regularly to download and install any critical updates and service packs. With out these you are leaving the backdoor open.

I strongly recommend installing the following applications:

Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.

To protect yourself further:

Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
Google Toolbar <= Get the free google toolbar to help stop pop up windows.

And also see TonyKlein's good advice
So how did I get infected in the first place?

Regards,

Trevuren

Microsoft MVP Consumer Security 2008 - 2009

Proud graduate of TC/WTT Classroom

#13 Trevuren

Teacher Emeritus

Authentic Member
8,632 posts

Interests:Woodworking

Posted 14 September 2007 - 09:18 PM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

Microsoft MVP Consumer Security 2008 - 2009

Proud graduate of TC/WTT Classroom

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