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[Resolved] Newmediacodec And Ruptnogle Infection

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Post #1
2-week old PC running Windows XP Pro w/3 user accounts. Using Verizon DSL with their Internet Security Suite. Spyware scan result=newmediacodec and ruptnogle found. Deleted quar. files. Popups continue. Tries to access web page selling antispyware solution. (As if.) All users internet main page settings changed to same web page and won't let us change it. Can access internet, but after a few seconds browser auto-changes to same web page. So, might as well have no access at all. Writing this from old PC. Read threads. Downloaded hijackthis.exe to a CD and then copied it to the infected PC desktop. Now what?
Post #2
Hi Unbalanced Accountant and welcome to the forums,

You need to run HJT and post the log back here.

Read through the information in this link. It will tell you how to download HJT and post a log. It also has other information about how to do things here. Please read through the whole thing then run and post your HJT log here. Please do not start a new topic but reply here.

http://forums.whatthetech.com/Welcome_New_…ers_t34502.html
Post #3
Hi IndiGenius and thanks for the quick reply!
***********************************

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:35:56 PM, on 8/29/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel Audio Studio\IntelAudioStudio.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\Rps.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\rpsupdaterR.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\PrtlAgt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.php?wmid=…6Ojg5&lid=2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: MSVPS System - {208D7BCC-9857-4C9E-823B-D04E72490A67} - C:\WINDOWS\mxduo.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Verizon\Verizon Internet Security Suite\pkR.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] sttray.exe
O4 - HKLM\..\Run: [IntelAudioStudio] "C:\Program Files\Intel Audio Studio\IntelAudioStudio.exe" TRAY
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [Verizon_McciTrayApp] C:\Program Files\Verizon\McciTrayApp.exe
O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN
O4 - HKLM\..\Run: [Verizon Internet Security Suite] "C:\Program Files\Verizon\Verizon Internet Security Suite\Rps.exe"
O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\Verizon\Verizon Internet Security Suite\ZkRunOnceR.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\RunOnce: [IndexCleaner] "C:\Program Files\Verizon\Verizon Internet Security Suite\IdxClnR.exe"
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [IndexCleaner] "C:\Program Files\Verizon\Verizon Internet Security Suite\IdxClnR.exe"
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd…b?1186768288328
O21 - SSODL: wmphost - {CBDA1B11-DAE9-440F-8C96-88BA386C7370} - C:\WINDOWS\wmphost.dll
O21 - SSODL: wmpdev - {E722CDD4-4896-4FC3-9566-C0FC0F1B3FC5} - C:\WINDOWS\wmpdev.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Verizon Internet Security Suite Update Service (RPSUpdaterR) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\rpsupdaterR.exe
O23 - Service: Verizon Internet Security Suite Firewall (RP_FWS) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

–
End of file - 8102 bytes
Post #4
My name is Dave. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can sometimes take a while to research so please be patient and I'd be grateful if you would note the following:
  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for this issue on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.
  • NOTE:Before we start: Please be aware that removing Malware is a hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

    In light of this it would be wise for you to back up any files and folders that you don't want to lose before we start.

STEP 1:

We are going to use HJT to create a list of your currently installed programs.1. Open HijackThis and click on the Config… button in the "Other stuff" section (lower right hand corner).
2. Click on the Misc Tools button.
3. Click on the Open Uninstall Manager… button.
4. Click on the Save list… button.
5. Save the file uninstall_list.txt to a convinient location. This should open Notepad with the list.
6. Please Copy and Paste the list into your next reply.
STEP 2:

Please download SmitfraudFix (by S!Ri) to your Desktop.

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

**If the tool fails to launch from the Desktop, please move SmitfraudFix.exe directly to the root of the system drive (usually C:), and launch from there.


Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc…processutil.htm
Post #5
Hi, Dave. Sorry for the delay in responding. Can't access the 'net from the infected PC, only had one way to copy and move files from my old PC to the new (3.5" floppy!!!), and it started acted wonky, so I gave up. I then remembered being handed a flash drive at a convention, but couldn't remember where it was! Got it now! Question: Does our having 3 XP users mean we'll need to repeat some of this more than once? Thanks so much for your help. I really appreciate how well put together this site is and how precisely worded are the instructions and caveats to us newbies. Makes it difficult for anyone who is Paying Attention to mess up and say nobody warned us. (Oh, stop laughing.) ********************************************************** 2007 Microsoft Office system Adobe Flash Player 9 ActiveX Adobe Reader 8.1.0 Authentium AntiVirus SDK - 2 Business Contact Manager for Outlook 2007 Business Contact Manager for Outlook 2007 High Definition Audio Driver Package - KB888111 HijackThis 2.0.2 Hotfix for Microsoft .NET Framework 2.0 (KB922981) Hotfix for Microsoft .NET Framework 3.0 (KB932471) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows XP (KB896344) Hotfix for Windows XP (KB914440) Hotfix for Windows XP (KB915800) Hotfix for Windows XP (KB915865) Hotfix for Windows XP (KB926239) Intel Audio Studio 2.0 Intel® Management Engine Interface Intel® PRO Network Connections InterActual Player Jasc Paint Shop Photo Album Jasc Paint Shop Pro 8 LiveUpdate 3.0 (Symantec Corporation) LiveUpdate Notice (Symantec Corporation) Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Hotfix (KB928366) Microsoft .NET Framework 2.0 Microsoft .NET Framework 3.0 Microsoft .NET Framework 3.0 Microsoft Base Smart Card Cryptographic Service Provider Package Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Internationalized Domain Names Mitigation APIs Microsoft National Language Support Downlevel APIs Microsoft Office 2003 Web Components Microsoft Office 2007 Primary Interop Assemblies Microsoft Office Access MUI (English) 2007 Microsoft Office Access Setup Metadata MUI (English) 2007 Microsoft Office Excel MUI (English) 2007 Microsoft Office Outlook MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office Professional Hybrid 2007 Microsoft Office Proof (English) 2007 Microsoft Office Proof (French) 2007 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proofing (English) 2007 Microsoft Office Publisher MUI (English) 2007 Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Small Business Connectivity Components Microsoft Office Word MUI (English) 2007 Microsoft SQL Server 2005 Microsoft SQL Server 2005 Express Edition (MSSMLBIZ) Microsoft SQL Server Native Client Microsoft SQL Server Setup Support Files (English) Microsoft SQL Server VSS Writer Microsoft User-Mode Driver Framework Feature Pack 1.0 MSN MSXML 4.0 SP2 (KB927978) MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 Parser and SDK MSXML 6.0 Parser (KB933579) Nero 7 Essentials neroxml NVIDIA Drivers PerfectDisk PlayLinc PPSDKRedistributables QuickTime Radialpoint Security Services RPS Ad Blocker RPS AntiFraud RPS AntiSpyware RPS AntiVirus RPS App Detector RPS AsRealtime RPS Backup RPS Burn RPS Diagnostic Utility RPS Firewall RPS ParentalControl RPS Performance Tool RPS PopupBlocker RPS Privacy Manager RPS RpsCore RPS Security Cleanup RPS Zip Security Update for CAPICOM (KB931906) Security Update for CAPICOM (KB931906) Security Update for Excel 2007 (KB936509) Security Update for Microsoft .NET Framework 2.0 (KB928365) Security Update for Office 2007 (KB934062) Security Update for Office 2007 (KB936514) Security Update for Publisher 2007 (KB936646) Security Update for the 2007 Microsoft Office System (KB936960) Security Update for Windows Internet Explorer 7 (KB933566) Security Update for Windows Internet Explorer 7 (KB937143) Security Update for Windows Internet Explorer 7 (KB938127) Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player 11 (KB936782) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows Media Player 9 (KB917734) Security Update for Windows XP (KB890046) Security Update for Windows XP (KB893756) Security Update for Windows XP (KB896358) Security Update for Windows XP (KB896423) Security Update for Windows XP (KB896428) Security Update for Windows XP (KB899587) Security Update for Windows XP (KB899591) Security Update for Windows XP (KB900725) Security Update for Windows XP (KB901017) Security Update for Windows XP (KB901214) Security Update for Windows XP (KB902400) Security Update for Windows XP (KB904706) Security Update for Windows XP (KB905414) Security Update for Windows XP (KB905749) Security Update for Windows XP (KB908519) Security Update for Windows XP (KB911562) Security Update for Windows XP (KB911927) Security Update for Windows XP (KB913580) Security Update for Windows XP (KB914388) Security Update for Windows XP (KB914389) Security Update for Windows XP (KB917344) Security Update for Windows XP (KB917953) Security Update for Windows XP (KB918118) Security Update for Windows XP (KB918439) Security Update for Windows XP (KB919007) Security Update for Windows XP (KB920213) Security Update for Windows XP (KB920670) Security Update for Windows XP (KB920683) Security Update for Windows XP (KB920685) Security Update for Windows XP (KB921503) Security Update for Windows XP (KB922819) Security Update for Windows XP (KB923191) Security Update for Windows XP (KB923414) Security Update for Windows XP (KB923689) Security Update for Windows XP (KB923789) Security Update for Windows XP (KB923980) Security Update for Windows XP (KB924191) Security Update for Windows XP (KB924270) Security Update for Windows XP (KB924496) Security Update for Windows XP (KB924667) Security Update for Windows XP (KB925902) Security Update for Windows XP (KB926255) Security Update for Windows XP (KB926436) Security Update for Windows XP (KB927779) Security Update for Windows XP (KB927802) Security Update for Windows XP (KB928255) Security Update for Windows XP (KB928843) Security Update for Windows XP (KB929123) Security Update for Windows XP (KB930178) Security Update for Windows XP (KB931261) Security Update for Windows XP (KB931784) Security Update for Windows XP (KB932168) Security Update for Windows XP (KB933566) Security Update for Windows XP (KB935839) Security Update for Windows XP (KB935840) Security Update for Windows XP (KB936021) Security Update for Windows XP (KB938829) SigmaTel Audio Symantec KB-DocID:2003093015493306 Update for Office 2007 (KB932080) Update for Office 2007 (KB934391) Update for Office 2007 (KB934393) Update for Office System 2007 Setup (KB929722) Update for Outlook 2007 (KB937608) Update for Outlook 2007 Junk Email Filter (kb936644) Update for Windows XP (KB894391) Update for Windows XP (KB898461) Update for Windows XP (KB900485) Update for Windows XP (KB904942) Update for Windows XP (KB908531) Update for Windows XP (KB910437) Update for Windows XP (KB911164) Update for Windows XP (KB911280) Update for Windows XP (KB916595) Update for Windows XP (KB920342) Update for Windows XP (KB920872) Update for Windows XP (KB922582) Update for Windows XP (KB925720) Update for Windows XP (KB925876) Update for Windows XP (KB927891) Update for Windows XP (KB930916) Update for Windows XP (KB931836) Update for Windows XP (KB936357) Update for Windows XP (KB938828) Update for Word 2007 (KB934173) URGE Verizon Internet Security Suite Verizon Online DSL Verizon Online Help and Support Verizon Servicepoint 1.5.12 WebVideo Support Windows Communication Foundation Windows Desktop Search 3.01 Windows Imaging Component Windows Installer 3.1 (KB893803) Windows Internet Explorer 7 Windows Media Format 11 runtime Windows Media Format 11 runtime Windows Media Format SDK Hotfix - KB891122 Windows Media Player 11 Windows Media Player 11 Windows Presentation Foundation Windows Workflow Foundation Windows XP Hotfix - KB873339 Windows XP Hotfix - KB885835 Windows XP Hotfix - KB885836 Windows XP Hotfix - KB886185 Windows XP Hotfix - KB887472 Windows XP Hotfix - KB888302 Windows XP Hotfix - KB890859 Windows XP Hotfix - KB891781 **************************************** SmitFraudFix v2.217 Scan done at 6:21:16.95, Thu 08/30/2007 Run from C:\SmitfraudFix OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT The filesystem type is NTFS Fix run in normal mode »»»»»»»»»»»»»»»»»»»»»»»» Process C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe C:\WINDOWS\system32\nvsvc32.exe C:\Program Files\Raxco\PerfectDisk\PDAgent.exe c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32\SearchIndexer.exe C:\Program Files\Raxco\PerfectDisk\PDEngine.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Intel Audio Studio\IntelAudioStudio.exe C:\WINDOWS\system32\RUNDLL32.EXE C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe C:\Program Files\Microsoft Hardware\Keyboard\type32.exe C:\Program Files\Verizon\McciTrayApp.exe C:\Program Files\Verizon\VSP\VerizonServicepoint.exe C:\Program Files\Verizon\Verizon Internet Security Suite\Rps.exe C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Windows Desktop Search\WindowsSearch.exe C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe C:\Program Files\Verizon\Verizon Internet Security Suite\rpsupdaterR.exe C:\Program Files\Verizon\Verizon Internet Security Suite\PrtlAgt.exe C:\WINDOWS\system32\cmd.exe »»»»»»»»»»»»»»»»»»»»»»»» hosts »»»»»»»»»»»»»»»»»»»»»»»» C:\ »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS C:\WINDOWS\mxduo.dll FOUND ! C:\WINDOWS\wmpdev.dll FOUND ! C:\WINDOWS\wmphost.dll FOUND ! »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32 »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32\LogFiles »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Steve »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Steve\Application Data »»»»»»»»»»»»»»»»»»»»»»»» Start Menu »»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\Steve\FAVORI~1 »»»»»»»»»»»»»»»»»»»»»»»» Desktop »»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files »»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys »»»»»»»»»»»»»»»»»»»»»»»» Desktop Components [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components] "Source"="About:Home" "SubscribedURL"="About:Home" "FriendlyName"="My Current Home Page" »»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler !!!Attention, following keys are not inevitably infected!!! SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll »»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows] "AppInit_DLLs"="" »»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon] "System"="" »»»»»»»»»»»»»»»»»»»»»»»» Rustock »»»»»»»»»»»»»»»»»»»»»»»» DNS »»»»»»»»»»»»»»»»»»»»»»»» Scanning for wininet.dll infection »»»»»»»»»»»»»»»»»»»»»»»» End
Post #6
Hi,

Can't access the 'net from the infected PC,

When did this start? Do you have any idea why?

If not try this:

Go to start > Run… and type cmd
A dos Window will appear.
Type next in the dos window: netsh winsock reset
hit enter.

This may solve your broken connection. If not let me know.

Question: Does our having 3 XP users mean we'll need to repeat some of this more than once?

Possibly some of it. But hopefully not all. Do the main part of the fix from the main Admin. account. Remind me if I forget at the end to get a HJT log run from each account.

Before we continue the fix for Smitfraud I have an observation/question. You appear to have possibly 3 Antivirus programs running, Authentium AntiVirus SDK - 2, Radialpoint Security Services, and Verizon Internet Security Suite. You said at the beginning you were using the Verizon Suite. I'm not familiar with it. Does it use one of the other 2 AV's I mentioned also? Or are those separate? Let me know.
The reason I mention this is this can cause many issues including system slow down, conflicts, false positives, ect…
You can leave them installed but just use one for real-time scanning and disable the other. The disabled program can still be used for one-time scans. I would recommend uninstalling all but one of them if you do not intend to keep it updated.
But don't remove anything if the Verizon Suite depends on it. Let me know on this also.
Oh also, I still see Norton Live Update installed. Did you have Norton AV here at one time also?

In general you never want to run 2 Anti-Virus or Firewall programs at the same time. Other types of Spyware protection such as Spybot, SpywareBlaster, ect… are usually OK (and recommended) to have multiple programs running for layered protection.

Okay let's get on with the fix.

Running the Clean
Download AVG Anti-Spyware from Here and save that file to your
desktop.
This is a 30 day trial of the program
  • Once you have downloaded AVG anti-spyware, locate the icon on the desktop
    and double-click it to launch the set up program.
  • Once the setup is complete you will need run AVG Anti-Spyware and update the definition
    files.
  • On the main screen select the icon "Update" then select the "
    Update now    " link.
    • Next select the "Start Update" button, the update will start and a
      progress bar will show the updates being installed.
  • Once the update has completed select the "Scanner" icon at the top of
    the screen, then select the "Settings" tab.
  • Once in the Settings screen click on "Recommended actions" and then
    select "Delete".
  • Under "Reports"
    • Select "Do not automatically generate reports"
Close AVG Anti-Spyware, Do Not run a scan just yet, we will shortly.

______________________________

Warning: running option #2 on a non infected computer will remove your Desktop background.


Please print out or copy these instructions/tutorial to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.

Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.
______________________________

Open the SmitfraudFix Folder, then double-click smitfraudfix.cmd file to start the tool.
Select option #2 - Clean by typing 2 and press Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.

[external image: Posted Image]

The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter.

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot in Safe Mode.

The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
______________________________

Clean out your Temporary Internet files. Proceed like this:
  • Quit Internet Explorer and quit any instances of Windows Explorer.
  • Click Start, click Control Panel, and then double-click Internet Options.
  • On the General tab, click Delete Files under Temporary Internet Files.
  • In the Delete Files dialog box, tick the Delete all offline content check box , and then click OK.
  • On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
  • Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.
  • Click OK.
Next Click Start, click Control Panel and then double-click Display. Click on the Desktop tab, then click the Customize Desktop button. Click on the Web tab. Under Web Pages you should see a checked entry called Security info or something similar. If it is there, select that entry and click the Delete button. Click Ok then Apply and Ok.

Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin.
______________________________

Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware, and run a full scan.
  • IMPORTANT: Do not open any other windows or
    programs while AVG Anti-Spyware is scanning, it may interfere with the scanning proccess:
  • Lauch AVG Anti-Spyware by double-clicking the icon on your desktop.
  • Select the "Scanner" icon at the top and then the "Scan" tab
    then click on "Complete System Scan".
  • AVG will now begin the scanning process, be patient this may take a little
    time.
    Once the scan is complete do the following:
  • If you have any infections you will prompted, then select "Apply all
    actions    "
  • Next select the "Reports" icon at the top.
  • Select the "Save report as" button in the lower left hand of the
    screen and save it as a text file on your Desktop (make sure to remember where you saved that file, this is important).
Close AVG Anti-Spyware and Reboot in Normal Mode.
______________________________

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #3 - Delete Trusted zone by typing 3 and press Enter
Answer Yes to the question "Restore Trusted Zone ?" by typing
Y and hit Enter.

Note, if you use SpywareBlaster and/or IE-SPYAD, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protection.
______________________________

Please post:
1.c:\rapport.txt
2.AVG Anti-Spyware log
3.A new HijackThis log

Your may need several replies to post the requested logs, otherwise they might get cut off.
Post #7

Hi,

Can't access the 'net from the infected PC,

When did this start? Do you have any idea why?

If not try this:

Go to start > Run… and type cmd
A dos Window will appear.
Type next in the dos window: netsh winsock reset
hit enter.

This may solve your broken connection. If not let me know.

Question: Does our having 3 XP users mean we'll need to repeat some of this more than once?

Possibly some of it. But hopefully not all. Do the main part of the fix from the main Admin. account. Remind me if I forget at the end to get a HJT log run from each account.

Before we continue the fix for Smitfraud I have an observation/question. You appear to have possibly 3 Antivirus programs running, Authentium AntiVirus SDK - 2, Radialpoint Security Services, and Verizon Internet Security Suite. You said at the beginning you were using the Verizon Suite. I'm not familiar with it. Does it use one of the other 2 AV's I mentioned also? Or are those separate? Let me know.
The reason I mention this is this can cause many issues including system slow down, conflicts, false positives, ect…
You can leave them installed but just use one for real-time scanning and disable the other. The disabled program can still be used for one-time scans. I would recommend uninstalling all but one of them if you do not intend to keep it updated.
But don't remove anything if the Verizon Suite depends on it. Let me know on this also.
Oh also, I still see Norton Live Update installed. Did you have Norton AV here at one time also?

In general you never want to run 2 Anti-Virus or Firewall programs at the same time. Other types of Spyware protection such as Spybot, SpywareBlaster, ect… are usually OK (and recommended) to have multiple programs running for layered protection.

Okay let's get on with the fix.

Running the Clean
Download AVG Anti-Spyware from Here and save that file to your
desktop.
This is a 30 day trial of the program
  • Once you have downloaded AVG anti-spyware, locate the icon on the desktop
    and double-click it to launch the set up program.
  • Once the setup is complete you will need run AVG Anti-Spyware and update the definition
    files.
  • On the main screen select the icon "Update" then select the "
    Update now    " link.
    • Next select the "Start Update" button, the update will start and a
      progress bar will show the updates being installed.
  • Once the update has completed select the "Scanner" icon at the top of
    the screen, then select the "Settings" tab.
  • Once in the Settings screen click on "Recommended actions" and then
    select "Delete".
  • Under "Reports"
    • Select "Do not automatically generate reports"
Close AVG Anti-Spyware, Do Not run a scan just yet, we will shortly.

______________________________

Warning: running option #2 on a non infected computer will remove your Desktop background.


Please print out or copy these instructions/tutorial to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.

Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.
______________________________

Open the SmitfraudFix Folder, then double-click smitfraudfix.cmd file to start the tool.
Select option #2 - Clean by typing 2 and press Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.

[external image: Posted Image]

The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter.

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot in Safe Mode.

The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
______________________________

Clean out your Temporary Internet files. Proceed like this:
  • Quit Internet Explorer and quit any instances of Windows Explorer.
  • Click Start, click Control Panel, and then double-click Internet Options.
  • On the General tab, click Delete Files under Temporary Internet Files.
  • In the Delete Files dialog box, tick the Delete all offline content check box , and then click OK.
  • On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
  • Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.
  • Click OK.
Next Click Start, click Control Panel and then double-click Display. Click on the Desktop tab, then click the Customize Desktop button. Click on the Web tab. Under Web Pages you should see a checked entry called Security info or something similar. If it is there, select that entry and click the Delete button. Click Ok then Apply and Ok.

Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin.
______________________________

Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware, and run a full scan.
  • IMPORTANT: Do not open any other windows or
    programs while AVG Anti-Spyware is scanning, it may interfere with the scanning proccess:
  • Lauch AVG Anti-Spyware by double-clicking the icon on your desktop.
  • Select the "Scanner" icon at the top and then the "Scan" tab
    then click on "Complete System Scan".
  • AVG will now begin the scanning process, be patient this may take a little
    time.
    Once the scan is complete do the following:
  • If you have any infections you will prompted, then select "Apply all
    actions    "
  • Next select the "Reports" icon at the top.
  • Select the "Save report as" button in the lower left hand of the
    screen and save it as a text file on your Desktop (make sure to remember where you saved that file, this is important).
Close AVG Anti-Spyware and Reboot in Normal Mode.
______________________________

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #3 - Delete Trusted zone by typing 3 and press Enter
Answer Yes to the question "Restore Trusted Zone ?" by typing
Y and hit Enter.

Note, if you use SpywareBlaster and/or IE-SPYAD, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protection.
______________________________

Please post:
1.c:\rapport.txt
2.AVG Anti-Spyware log
3.A new HijackThis log

Your may need several replies to post the requested logs, otherwise they might get cut off.

Post #8 last edited
Hi, Dave.

Me: [

Can't access the 'net from the infected PC,


You: When did this start? Do you have any idea why?

I can access the net from the infected PC, but it opens at page that appears to start downloading software (timer pops up). I can type in another URL in the address bar and go to another page but only for a few seconds, and them I'm switched back to the home page (the one the virus/malware/spyware/whatever set up and that I can't change.)

You: Before we continue the fix for Smitfraud I have an observation/question. You appear to have possibly 3 Antivirus programs running, Authentium AntiVirus SDK - 2, Radialpoint Security Services, and Verizon Internet Security Suite. You said at the beginning you were using the Verizon Suite. I'm not familiar with it. Does it use one of the other 2 AV's I mentioned also? Or are those separate? Let me know.

All of the programs you mentioned are components of the Verizon Internet Security Suite (VISS).

You: Oh also, I still see Norton Live Update installed. Did you have Norton AV here at one time also?

Yes, it was installed by the gentleman who assembled the computer for us. I thought I uninstalled it when I installed VISS, but it looks like the registry didn't know about it. I'll research what I need to do to fully remove it and take care of that.

You: Okay let's get on with the fix.

I downloaded AVG (that's what we use on the old PC) and then had to leave for work. I also read the rest of your instructions and plan to finish up this evening. I hope the scans won't take long because it's a brand new PC with only a little software and no user docs yet.

Thanks for your patience!

Linda, the Unbalanced
Post #9 last edited
Hi Linda,

Okay, hopefully the fixes we do here should cure your internet redirect issues.

Yes, Norton is known for being stubborn to remove. You can start at the following link and go to whatever version you had installed and see if those directions help. This is an all to common issue with them.

http://service1.symantec.com/SUPPORT/tsgen…005033108162039

I'll keep an eye out for the logs. Hopefully by the next time you post back your internet will be at least useable.
Post #10
Hi, Dave.

I got an error message when downloading the AVG updates; couldn't decompress downloaded files, or something. Ran the scan anyway; no errors found so no report to post.

Everything seems okay now.

Thanks again for your patience and excellent advice.

Linda, the Unbalanced

*****************************************************
SmitFraudFix v2.217

Scan done at 19:18:39.78, Thu 08/30/2007
Run from C:\Documents and Settings\Steve\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in safe mode

»»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

»»»»»»»»»»»»»»»»»»»»»»»» Killing process


»»»»»»»»»»»»»»»»»»»»»»»» hosts


127.0.0.1 localhost

»»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix

GenericRenosFix by S!Ri


»»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files

C:\WINDOWS\mxduo.dll Deleted
C:\WINDOWS\wmpdev.dll Deleted
C:\WINDOWS\wmphost.dll Deleted

»»»»»»»»»»»»»»»»»»»»»»»» DNS



»»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files


»»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""


»»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

»»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

Registry Cleaning done.

»»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


»»»»»»»»»»»»»»»»»»»»»»»» End

**************************************************

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:23:06 PM, on 8/30/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\rpsupdaterR.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel Audio Studio\IntelAudioStudio.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\Rps.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\PrtlAgt.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Verizon\Verizon Internet Security Suite\pkR.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] sttray.exe
O4 - HKLM\..\Run: [IntelAudioStudio] "C:\Program Files\Intel Audio Studio\IntelAudioStudio.exe" TRAY
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [Verizon_McciTrayApp] C:\Program Files\Verizon\McciTrayApp.exe
O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN
O4 - HKLM\..\Run: [Verizon Internet Security Suite] "C:\Program Files\Verizon\Verizon Internet Security Suite\Rps.exe"
O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\Verizon\Verizon Internet Security Suite\ZkRunOnceR.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\RunOnce: [IndexCleaner] "C:\Program Files\Verizon\Verizon Internet Security Suite\IdxClnR.exe"
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [IndexCleaner] "C:\Program Files\Verizon\Verizon Internet Security Suite\IdxClnR.exe"
O4 - HKUS\S-1-5-21-329068152-842925246-725345543-1003\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Linda')
O4 - HKUS\S-1-5-21-329068152-842925246-725345543-1003\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Linda')
O4 - HKUS\S-1-5-21-329068152-842925246-725345543-1003\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe" (User 'Linda')
O4 - HKUS\S-1-5-21-329068152-842925246-725345543-1003\..\RunOnce: [IndexCleaner] "C:\Program Files\Verizon\Verizon Internet Security Suite\IdxClnR.exe" (User 'Linda')
O4 - S-1-5-21-329068152-842925246-725345543-1003 Startup: E-mail.lnk = ? (User 'Linda')
O4 - S-1-5-21-329068152-842925246-725345543-1003 Startup: Internet.lnk = ? (User 'Linda')
O4 - S-1-5-21-329068152-842925246-725345543-1003 User Startup: E-mail.lnk = ? (User 'Linda')
O4 - S-1-5-21-329068152-842925246-725345543-1003 User Startup: Internet.lnk = ? (User 'Linda')
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd…b?1186768288328
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Verizon Internet Security Suite Update Service (RPSUpdaterR) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\rpsupdaterR.exe
O23 - Service: Verizon Internet Security Suite Firewall (RP_FWS) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

–
End of file - 8532 bytes

***************************************
Post #11 last edited
Okay, looks good. Let's do a Kaspersky scan to see if anything is lurking. This can take a long time but your computer is newer so hopefully won't take as long for you. Something you could start up before bed and just let it go tonight. Just stick around for the update then start it if you have time.

Using Internet Explorer, click on Kaspersky Online Scanner * Click 'Accept' in the window that pops up.
* You will be prompted to install an ActiveX component from Kaspersky, Click on the information bar and select Install ActiveX Control if so. This may happen more than once. That is OK. You also may get a warning from your Windows Firewall. You can tell it to unblock.
* The program will launch and then start to download the latest definition files.
* Once the scanner is installed and the definitions downloaded, click 'Next'.
* Now click on 'Scan Settings'
* In the scan settings make sure that the following are selected:
o Scan using the following Anti-Virus database: 'Extended' (If available, otherwise 'Standard')
o Scan Options: 'Scan Archives' and 'Scan Mail Bases'
* Click 'OK'
* Now under 'Select a target to scan' select 'My Computer'
* The scan will take a while, so be patient and let it run. Once the scan is complete, it will display whether your system has been infected.
* Now click on the 'Save Report As…' button:
* Make sure it says Save as a text file - change it if not
* Save the file to your desktop.
Please post the Kaspersky report and a new HijackThis log.
Post #12
Well, just heck. More stuff found. So frustrating! Here's the new logs:

KASPERSKY ONLINE SCANNER REPORT
Friday, August 31, 2007 7:48:05 AM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.93.0
Kaspersky Anti-Virus database last update: 31/08/2007
Kaspersky Anti-Virus database records: 400707


Scan Settings
Scan using the following antivirus database extended
Scan Archives true
Scan Mail Bases true

Scan Target My Computer
A:\
C:\
D:\
E:\
F:\

Scan Statistics
Total number of scanned objects 39844
Number of viruses found 4
Number of infected objects 12
Number of suspicious objects 0
Duration of the scan process 00:36:44

Infected Object Name Virus Name Last Action
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\GatherLogs\SystemIndex\SystemIndex.13.Crwl Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\GatherLogs\SystemIndex\SystemIndex.13.gthr Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\MSS.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\MSStmp.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\010001.wid Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\010002.wid Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\010003.wid Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\010004.wid Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\010005.wid Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\010006.wid Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\010007.wid Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\010008.wid Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\010009.wid Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\01000A.ci Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\01000A.wid Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\01000A.wsb Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\INDEX.000 Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\PropMap\CiPT0000.000 Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\PropMap\Used0000.000 Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\SecStore\CiST0000.000 Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\SystemIndex.chk1.gthr Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\SystemIndex.chk2.gthr Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\SystemIndex.Ntfy14.gthr Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\tmp.edb Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Windows.edb Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Temp\usgthrsvc\Ntf1.tmp Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Temp\usgthrsvc\Ntf2.tmp Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Temp\usgthrsvc\Perflib_Perfdata_70.dat Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\2007-08-31_Log.ALUSchedulerSvc.LiveUpdate Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Verizon\Verizon Internet Security Suite\Logs\Firewall - Blocked Packets - 08-31-2007–06-31-09.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Verizon\Verizon Internet Security Suite\Logs\FirewallService08-31-2007–06-30-41.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Verizon\Verizon Internet Security Suite\Logs\Fw_Session.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Verizon\Verizon Internet Security Suite\Logs\SafetyConsoleLog08-31-2007–06-31-05.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Verizon\Verizon Internet Security Suite\Logs\ServiceModel08-31-2007–06-31-05.log Object is locked skipped

C:\Documents and Settings\Linda\Application Data\Verizon\VSP\client_gateway.log Object is locked skipped

C:\Documents and Settings\Linda\Cookies\index.dat Object is locked skipped

C:\Documents and Settings\Linda\Local Settings\Application Data\Ahead\Nero Home\bl.db Object is locked skipped

C:\Documents and Settings\Linda\Local Settings\Application Data\Ahead\Nero Home\is2.db Object is locked skipped

C:\Documents and Settings\Linda\Local Settings\Application Data\Microsoft\Business Contact Manager\MSSmallBusiness.ldf Object is locked skipped

C:\Documents and Settings\Linda\Local Settings\Application Data\Microsoft\Business Contact Manager\MSSmallBusiness.mdf Object is locked skipped

C:\Documents and Settings\Linda\Local Settings\Application Data\Microsoft\Desktop Search\Logs\OTFSMonLog.txt Object is locked skipped

C:\Documents and Settings\Linda\Local Settings\Application Data\Microsoft\Feeds Cache\index.dat Object is locked skipped

C:\Documents and Settings\Linda\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\Linda\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\Linda\Local Settings\History\History.IE5\index.dat Object is locked skipped

C:\Documents and Settings\Linda\Local Settings\History\History.IE5\MSHist012007083120070901\index.dat Object is locked skipped

C:\Documents and Settings\Linda\Local Settings\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skipped

C:\Documents and Settings\Linda\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped

C:\Documents and Settings\Linda\NTUSER.DAT Object is locked skipped

C:\Documents and Settings\Linda\ntuser.dat.LOG Object is locked skipped

C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped

C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped

C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped

C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\NetworkService\Local Settings\Temp\Perflib_Perfdata_194.dat Object is locked skipped

C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped

C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped

C:\Documents and Settings\Steve\Desktop\SmitfraudFix\Reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped

C:\Documents and Settings\Steve\Desktop\SmitfraudFix.exe/data.rar/SmitfraudFix/Reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped

C:\Documents and Settings\Steve\Desktop\SmitfraudFix.exe/data.rar Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped

C:\Documents and Settings\Steve\Desktop\SmitfraudFix.exe RarSFX: infected - 2 skipped

C:\Program Files\CA\PPRT\logs\2007-08-31.csv Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcrst.dll Object is locked skipped

C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\master.mdf Object is locked skipped

C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\mastlog.ldf Object is locked skipped

C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\model.mdf Object is locked skipped

C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\modellog.ldf Object is locked skipped

C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\msdbdata.mdf Object is locked skipped

C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\msdblog.ldf Object is locked skipped

C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\tempdb.mdf Object is locked skipped

C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\templog.ldf Object is locked skipped

C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\LOG\ERRORLOG Object is locked skipped

C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\LOG\log_49.trc Object is locked skipped

C:\SmitfraudFix\Reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped

C:\SmitfraudFix.exe/data.rar/SmitfraudFix/Reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped

C:\SmitfraudFix.exe/data.rar Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped

C:\SmitfraudFix.exe RarSFX: infected - 2 skipped

C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped

C:\System Volume Information\_restore{6F271557-00E9-4F95-A054-13BDD3909E6B}\RP37\A0005119.dll Infected: not-a-virus:AdWare.Win32.Agent.el skipped

C:\System Volume Information\_restore{6F271557-00E9-4F95-A054-13BDD3909E6B}\RP39\A0007232.dll Infected: not-a-virus:AdWare.Win32.Agent.el skipped

C:\System Volume Information\_restore{6F271557-00E9-4F95-A054-13BDD3909E6B}\RP39\A0007233.dll Infected: not-a-virus:AdWare.Win32.Agent.en skipped

C:\System Volume Information\_restore{6F271557-00E9-4F95-A054-13BDD3909E6B}\RP39\A0007234.dll Infected: not-a-virus:AdWare.Win32.Agent.em skipped

C:\System Volume Information\_restore{6F271557-00E9-4F95-A054-13BDD3909E6B}\RP40\change.log Object is locked skipped

C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped

C:\WINDOWS\Registration\{02D4B3F1-FD88-11D1-960D-00805FC79235}.{66748F0F-191F-4DBB-A12F-DEA7BB277E4F}.crmlog Object is locked skipped

C:\WINDOWS\SchedLgU.Txt Object is locked skipped

C:\WINDOWS\SoftwareDistribution\EventCache\{0453254E-3CF8-4A81-B3E5-C6F7D11CCA9C}.bin Object is locked skipped

C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped

C:\WINDOWS\Sti_Trace.log Object is locked skipped

C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped

C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped

C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\default Object is locked skipped

C:\WINDOWS\system32\config\default.LOG Object is locked skipped

C:\WINDOWS\system32\config\Internet.evt Object is locked skipped

C:\WINDOWS\system32\config\ODiag.evt Object is locked skipped

C:\WINDOWS\system32\config\OSession.evt Object is locked skipped

C:\WINDOWS\system32\config\SAM Object is locked skipped

C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped

C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\SECURITY Object is locked skipped

C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped

C:\WINDOWS\system32\config\software Object is locked skipped

C:\WINDOWS\system32\config\software.LOG Object is locked skipped

C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\system Object is locked skipped

C:\WINDOWS\system32\config\system.LOG Object is locked skipped

C:\WINDOWS\system32\h323log.txt Object is locked skipped

C:\WINDOWS\system32\MsDtc\MSDTC.LOG Object is locked skipped

C:\WINDOWS\system32\MsDtc\Trace\dtctrace.log Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped

C:\WINDOWS\wiadebug.log Object is locked skipped

C:\WINDOWS\wiaservc.log Object is locked skipped

C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.
********************************
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:51:18 AM, on 8/31/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\Rps.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\rpsupdaterR.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\PrtlAgt.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\SearchProtocolHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.php?wmid=…6Ojg5&lid=2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Verizon\Verizon Internet Security Suite\pkR.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] sttray.exe
O4 - HKLM\..\Run: [IntelAudioStudio] "C:\Program Files\Intel Audio Studio\IntelAudioStudio.exe" TRAY
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [Verizon_McciTrayApp] C:\Program Files\Verizon\McciTrayApp.exe
O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN
O4 - HKLM\..\Run: [Verizon Internet Security Suite] "C:\Program Files\Verizon\Verizon Internet Security Suite\Rps.exe"
O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\Verizon\Verizon Internet Security Suite\ZkRunOnceR.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\RunOnce: [IndexCleaner] "C:\Program Files\Verizon\Verizon Internet Security Suite\IdxClnR.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\RunOnce: [IndexCleaner] "C:\Program Files\Verizon\Verizon Internet Security Suite\IdxClnR.exe"
O4 - Startup: E-mail.lnk = ?
O4 - Startup: Internet.lnk = ?
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd…b?1186768288328
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Verizon Internet Security Suite Update Service (RPSUpdaterR) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\rpsupdaterR.exe
O23 - Service: Verizon Internet Security Suite Firewall (RP_FWS) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

–
End of file - 7774 bytes
Post #13
Not to worry Linda,

What Kaspersky found was in your restore points, which we will clean below, and the Smitfraudfix tool, which you can delete now along with any files/folders it created.

You appear to be all clean!

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: (You will lose all previous restore points which may be infected anyway).

Click Start>Help and Support>Undo changes to your computer with System Restore
Select Create A Restore Point then click Next. Give it a name it and then click Create

Click Start>Run and type Cleanmgr
Click the More Options Tab.
Click Clean Up in the System Restore section.

In addition to updating and using what you currently have you may want to consider the following:

Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly or set your computer to receive automatic updates. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

Install Spybot - Search and Destroy - Spybot: Search And Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
A tutorial on installing & using this product can be found here:
Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

Install Ad-Aware - Ad-Aware SE You should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
A tutorial on installing & using this product can be found here:
Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
A tutorial on installing & using this product can be found here:
Using SpywareBlaster to protect your computer from Spyware and Malware

Install SpywareGuard - SpywareGuard provides a real-time protection solution against spyware that is a great addition to SpywareBlaster's protection method.
A tutorial on installing & using this product can be found here:
Using SpywareGuard to protect your computer from Spyware and Malware

Update all of your Anti-Malware programs regularly - Make sure you update all the programs I have listed and the ones you are currently running regularly. Without regular updates you Will Not be protected when new malicious programs are released.

Here is a great link to a post here on securing your PC after an attack.
http://forums.tomcoyote.org/index.php?show…mp;#entry257163


Follow this list and your potential for being infected again will reduce dramatically.

Glad I was able to help.
Post #14
Thanks so much for you help, Dave. We hope great riches, however you define them, come your way! $-) Linda and family. ('Tis far better to be resolved than unbalanced.)
Post #15
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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