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Spyware / Malware / Virus Removal

[Closed] HELP! i have problems with malware on my computer

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Post #1
i got a new dell pc about 2 months ago, and everything was fine. until i got all these spyware reports on my computer, and right now im protected by "CA antivirus" and when i did a scan it said i had some malware infection called newmediacodec. and i thought i had got rid of it until i got on and my desktp backround and my internet homepage was changed to some ad for virus protection and it wont let me change either of them back.

PLZZZZ HELP, heres my scan logfile



Logfile of HijackThis v1.99.1
Scan saved at 12:28:09 AM, on 3/3/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
C:\WINDOWS\system32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Skynergy\HotKeyz\HotKeyz.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\CAPPActiveProtection.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe
C:\Program Files\MySpace\IM\MySpaceIM.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\Program Files\Veoh Networks\Veoh\VeohClient.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\NETGEAR\WG111v3\WG111v3.exe
C:\Program Files\MySpace\IM\MySpaceIM.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=3071025
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=3071025
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: SXG Advisor - {46DD1D4D-3DB0-4A9B-A989-AA6978C03E50} - C:\WINDOWS\dgtxrdfvwr.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O3 - Toolbar: ekvgsnw - {55E1C95D-92E4-449B-A302-E4BF4F891256} - C:\WINDOWS\ekvgsnw.dll
O4 - HKLM\..\Run: [HotKeyz.exe Startup] C:\Program Files\Skynergy\HotKeyz\HotKeyz.exe Startup
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RegistryPatrol] C:\Program Files\RegistryPatrol3.0\RegistryPatrol.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
O4 - HKCU\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe
O4 - HKCU\..\Run: [Veoh] "C:\Program Files\Veoh Networks\Veoh\VeohClient.exe" /VeohHide
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: NETGEAR WG111v3 Smart Wizard.lnk = C:\Program Files\NETGEAR\WG111v3\WG111v3.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {C5428486-50A0-4a02-9D20-520B59A9F9B2} - (no file)
O9 - Extra button: (no name) - {C5428486-50A0-4a02-9D20-520B59A9F9B3} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {56393399-041A-4650-94C7-13DFCB1F4665} (PSFormX Control) - http://ca.com/securityadvisor/pestscan/pestscan.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - http://go.divx.com/plugin/DivXBrowserPlugin.cab
O16 - DPF: {970EF5A2-CE21-4A16-B21F-3FC9AF1F89F2} (HearMe (eSylvan) (Firewall) Voice Control) - http://techsupport.esylvan.com/monitor/esvcfe.cab
O16 - DPF: {C4847596-972C-11D0-9567-00A0C9273C2A} (Crystal Report Viewer Control) - http://brcc.brgov.com/viewer/activeXViewer/activexviewer.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O21 - SSODL: MonDrv - {826ae955-7989-4ffc-a2f5-6e65c0295dea} - C:\WINDOWS\Installer\{826ae955-7989-4ffc-a2f5-6e65c0295dea}\MonDrv.dll (file missing)
O21 - SSODL: bxlrvps - {DAE10F43-BD7B-4595-AF75-E49E6EB6E42E} - C:\WINDOWS\bxlrvps.dll
O21 - SSODL: alofkmn - {A2AAE189-56B1-4E11-9D41-F1036BFDF309} - C:\WINDOWS\alofkmn.dll
O23 - Service: Broadcom ASF IP and SMBIOS Mailbox Monitor (ASFIPmon) - Unknown owner - C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe" -service (file missing)
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
O23 - Service: PPCtlPriv - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
Post #2
Hello, and welcome to the forum.

My name is Simon V., and I'll be glad to help you with your computer problems.

Step 1

Please download and install CCleaner.

Open CCleaner. On the Windows tab, leave the default options alone.

  • On the Applications tab, check (tick) all the boxes except Saved Form Information. This will remove all your saved passwords if you leave this box checked.
  • Click on the Run Cleaner button at the bottom right hand corner.
  • When the cleaner has completed, click Tools in the Left Pane.
  • Verify that Uninstall is highlighted in color, or click on it.
  • In the lower right, click Save to Text File.
  • Pull down the arrow at the top of the Save dialog and choose Desktop as the location.
  • You can leave the filename as install.txt.
  • Click Save, then exit Ccleaner.

Step 2

Print these instructions or copy them to Notepad and save it to your desktop, as you won't be able to access internet in Safe Mode.

Please download SDFix and save it to your desktop.

Double click SDFix.exe and it will extract the files to %systemdrive% (Drive that contains the Windows directory, typically C:\SDFix)

Please reboot into Safe Mode. To do this, go to Start > Turn off Computer, and select Restart. Rapidly tap F8 just before Windows starts to load. In the menu that appears, select Safe Mode (Without Networking)

Log in to your usual account.

Once in Safe Mode, do the following:

Open the extracted SDFix folder and double-click RunThis.bat to start the script.

  • Type Y to begin the cleanup process.
  • It will remove any trojan services and registry entries that it finds, then prompt you to press any key to reboot; press any key and it will restart the PC.
  • When the PC restarts SDFix will run again and complete the removal process then display Finished. Press any key to end the script and load your desktop icons.
  • Once the desktop icons load, the SDFix report will open on screen and also save into the SDFix folder as Report.txt (Report.txt will also be copied to clipboard ready for posting back on the forum).

Step 3

In your next reply, please post:

  • the SDFix report (C:\SDFix\Report.txt)
  • the CCleaner Uninstall List (install.txt)
  • a new HijackThis log

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