Default Gateway Appears To Be Offline
Posted 19 August 2007 - 10:25 AM
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Posted 19 August 2007 - 11:04 AM
Sorry to hear of the problems you have been having, you must be getting pretty fed up by now, but stick with it and we will do our best to help.
It sounds as though your Norton Security product may be blocking access, ie protecting you (as it should) but a little too zealously!
Start with the firewall in Norton see if you can allow the IP address of your network adapter to the trusted zone, sometimes it is best in addition to allow a range of IP addresses to the trusted zone rather than just specific ones.
If you are accessing the net through a router that has incorporated within it a firewall then as a temp measure (and without opening any email, as that would be asking for trouble) uninstall completely your Norton 360, you will need to have visited the Symantec website in advance of this and downloaded the special uninstaller tool and backed things up..please read here:
If you are not behind a hardware firewall in your router then engage the Windows one as a temp measure.
If you find then after checking all your settings that you have access again, then it will be a case of either finding out the correct Norton configurations (from Symantec open a ticket with them if you can) or using an alternative set of products ( for non business use there are a number of free anti virus and firewalls that provide jolly good protection. Post back here in this thread if you require further information.
Please don't surf or open emails with minimal protections.
Minimise you exposure to risk by accessing the net for a quick test(s) only!
Posted 22 August 2007 - 06:07 PM
Posted 23 August 2007 - 03:41 PM
Posted 12 March 2009 - 11:48 AM
Posted 11 April 2009 - 12:44 PM
She also tried defragging her computer, but that seemed to aggravate it. Not to mention she ran Spy Bot Search and Destroy and it just got worse according to her. She's asked me to hunt down a solution as she's not completely computer savvy. I've tried for the last 4 days to find a solution that doesn't involve installing or downloading anything to her computer in the chance it might make things worse and as a result, having her throw me out of her window along with her computer. ^^;; Not to mention she could do that as she's a very competent 2nd degree black belt in MMA.
I'll be making arrangements to go over to her place within the next week or so, and doing more tech support. But I'd like to go armed with some information for her.
Oh, she also runs Windows XP.
Edited by SilverFox-chan, 11 April 2009 - 12:45 PM.
Posted 11 April 2009 - 04:43 PM
You might want to start your own topic, in order to get more attention to your
(friends) problem. Reason being, that any who have contributed to this thread,
might not have it on email-alert anymore. Also to insure you get the best help
from those who have the best knowledge on that particular subject. Right now,
you topic is displayed along with "Default Gateway Appears To Be Offline"
which in my opinion doesn't describe your problem or symptoms.
Anyhow, for starters, you could use two of the links in my signature.
The dark blue about asking for help and the purple one for slow computers.
I know you don't describe a slow computer, but there are some things in there,
which could help the situation, especially those about cleaning cache and Temp files.
Posted 11 April 2009 - 05:52 PM
Posted 11 April 2009 - 06:05 PM
I couldn't find the appropriate thread to post this in. Can you help?
I sure can. You just post in this forum, in a new topic that is.
The new Topic button is placed to the right, just above the index.
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