Can't Play Any Online Movies Or Clips!

Here's the deal…

Just changed a whole lot of settings with guidance in the HJT logs to remove certain nasties.

However now i can't watch movies or any videos online anymore which is nothing less than TRAGIC as far as i'm concerned!

It gives me prompts to dl macromedia flashplayer
http://www.adobe.com/shockwave/download/in…=ShockwaveFlash

and then when i do click dl… it just goes back 2 the promp to dl it… so something is obvious blocking it from being dl?

Any help will be greatlyyyyyyyyyy appreciated as i need 2 access online media for both work and uni.

Adrina

Give us a link to your Malware Removal thread please.

Give us a link to your Malware Removal thread please.

Hope this is correct and helps

http://forums.tomcoyote.org/Hijackthis_Log_t81688.html

Kind regards,

Hi there, Yes that is the right thread. Hope it makes more sense to you than it does to me! haha Ready and waiting for your instructions! Adrina

Before attempting to Install a fresh copy of Flash Player, you must first "Uninstall" any old version.
Go here for the Uninstall Flash Player Tool:
http://kb.adobe.com/selfservice/viewConten…rnalId=tn_14157

Are you having difficulty installing Shockwave?

keep us informed of your progress.

Best Regards

Hi there, Yes I've already done the uninstall. Then i re-tried downloading the flash and it just refreshes the download site without any error message or anything else. At first i thought it was one of those pop up blocks, but can internet explorer do that? It usually gives me the option to view. Ps. What on earth is shockwave? haha. Adrina

Online interactive websites and animated displays may use both Adobe Shockwave and/or Adobe FlashPlayer.

Yes, IE should initially block the installation and give you an option line (usually a dirty yellow line just below your Address Bar .
Options are to Block, or to Allow Download.
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What version of JAVA RunTime Environment do you have installed?

Adobe Shockwave
Adobe Flash Player

Java Runtime Environment JRE v 6 update 2

Yes, but even after i click "allow download" nothing happens. How do I check the runtime thing? Adrina

Control Panel - Add/Remove

Should be an item labeled: JAVA ™ Runtime Environment 6 Update 2

If it's not there you should install it.

If it's not - 6 Update 2 - you should Remove it and install the most recent from the link above.

What version of IE are you running? Empty your Temporary Internet Files.

Okay.. The java in add/remove programs is called Java™ 6 Update 2 But it doesnt say anything about "runtime" although i dunno if thats important. Internet explorer is version 7.

JAVA 6 update 2 if fine. (i see you went through those same steps with Ken, sorry)

Take a look in your IE Security Settings.
Set all Zones to Default Levels.

Did you update your Norton AntiVirus?
Did that Update include the whole Norton Security Suite?

Check your Norton Settings. Anything there that looks like it could be Totally blocking active content from the Web?

You have
MSN Toolbar and Toolband
Yahoo Toolbar
Google Toolbar

Have you allowed additional security utilities to be installed through either MSN or Yahoo Toolbars?
It's personal preference, but if you don't use either MSN or Yahoo toolbars, consider Uninstalling them completely and stick with Google Toolbar.
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Some infections "mimic and replace" Microsoft operating system files.
In the process of cleaning out the infection, the Operating System may actually be left with missing MS files.

Please Run System File Checker…

Start - Run - (type)sfc /scannow - Enter <– notice the required space before the "\"

Have your XP installation CD handy, because if SFC identifies missing or corrupt OS files it will need to copy from the source to replace the files.

Keep us posted with your progress and the changes that you may have decided to implement from the above suggestions.

Best Regards