I've taken your advice, and am contacting STOPzilla to see about a refund/etc.
For what it's worth - -I like the program.. it destroyed the vundo.b virus when a vundo.b remover program couldn't.. and it's gotten rid of other malware issues that I could not "zap" with other removal programs. I'm bummed that it didn't work out.
Thank you again for your help, Scotty (I hope I've got your name right!?) – this group is invaluable!
I'll let you know via PM how things go!
Sincerely,
Kim Petersen