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[Closed] I have something on my computer I shouldn't

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Post #1
My computer constantly has popups warning me that a critical error could occur as well as several others. It is also almost impossible for me to use Internet Explorer because something always goes wrong-it either closes immediately or new windows open over and over again saying the page cannot be displayed. i cant close these windows or stop them from coming. then the computer freezes and I have to reboot. However, I can use Mozilla Firefox with almost no problems at all.

These popups are driving me crazy and making me very worried.

Please help if you can… Here is my logfile……

Logfile of HijackThis v1.99.1
Scan saved at 11:11:07 AM, on 12/28/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AOL\Active Virus Shield\avp.exe
C:\WINDOWS\system32\mbwjhhgy.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\slpservice.exe
C:\WINDOWS\system32\slpmonx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\AOL\Active Virus Shield\avp.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\Samsung\ComSMMgr\ssmmgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} -

C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat

7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} -

C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [aol] "C:\Program Files\AOL\Active Virus Shield\avp.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [Samsung Common SM] "C:\WINDOWS\Samsung\ComSMMgr\ssmmgr.exe" /autorun
O4 - HKLM\..\Run: [58324b31] rundll32.exe "C:\WINDOWS\system32\rsmjdnkd.dll",b
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common

Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program

Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program

Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program

Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program

Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -

http://update.microsoft.com/windowsupdate/…b?1143843642843
O17 - HKLM\System\CCS\Services\Tcpip\..\{23CD1E82-B7B8-4889-BB9B-B0B80F16D1D3}: NameServer =

206.13.31.12,206.13.28.12
O17 - HKLM\System\CS1\Services\Tcpip\..\{23CD1E82-B7B8-4889-BB9B-B0B80F16D1D3}: NameServer =

206.13.31.12,206.13.28.12
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Active Virus Shield (AVP) - Unknown owner - C:\Program Files\AOL\Active Virus Shield\avp.exe" -r

(file missing)
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: DomainService - - C:\WINDOWS\system32\mbwjhhgy.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common

Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program

Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SLPMONX - ProdEx Technologies - C:\WINDOWS\system32\slpservice.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program

Files\Viewpoint\Common\ViewpointService.exe
Post #2
Hello, and welcome to the forum.

My name is Simon V., and I'll be glad to help you with your computer problems.

Step 1

You have Word Wrap turned on, this is making your logs difficult to read.

  • Open Notepad.
  • Go to Format and untick Word Wrap.

Step 2

Please download and install CCleaner.

  • Open CCleaner.
  • On the Applications tab, check (tick) all the boxes except Saved Form Information. This will remove all your saved passwords if you leave this box checked.
  • Click on the Run Cleaner button at the bottom right hand corner.
  • Close CCleaner.

Step 3

Please download Combofix:

  • From BleepingComputer
  • From InfoSpyware
  • From GeeksToGo

Double-click on combofix.exe and follow the prompts.
When finished, it will produce a log for you. Save it to a convenient location.

Note: Do not mouseclick Combofix's window whilst it's running. That may cause it to stall.

Step 4

Open CCleaner. In the Left Pane, click Tools.

  • Verify that Uninstall is highlighted in color, or click on it.
  • In the lower right, click Save to Text File.
  • Pull down the arrow at the top of the Save dialog and choose Desktop as the location.
  • You can leave the filename as install.txt.
  • Click Save, then exit Ccleaner.

Step 5

In your next reply, please post (make sure Word Wrap is unchecked!):

  • the Combofix log (C:\Combofix.txt)
  • the CCleaner Uninstall List (install.txt)
  • a new HijackThis log
Post #3
Thank you for the reply. Just o let you know, this is my work computer and by the time I got your reply, I was out of time to begin your steps, and must go home. I will be back in the office on Wednesday, January 2 and begin the process. Just wanted to let you know why it will take me a while to get back. I really dont want my issue to get "closed due to inactivity" as I am very eager to get this done. Thank you again!!
Post #4

Thank you for the reply. Just o let you know, this is my work computer and by the time I got your reply, I was out of time to begin your steps, and must go home. I will be back in the office on Wednesday, January 2 and begin the process. Just wanted to let you know why it will take me a while to get back. I really dont want my issue to get "closed due to inactivity" as I am very eager to get this done.

Thank you again!!

That's fine. Your company should be warned though, that there's malware on your PC, and that you're getting it cleaned here. We do not want to replace your IT department, and they should know what's going on with their PC's.
Post #5
Our company is very very small, so we don't have an IT department. I really appreciate your help. I began the steps you told me to take, but got nervous when i was about to run the ccleaner. When it says files will be permanently deleted from my system, should I be worried that important items will be removed, such Microsoft Office and other items that are checked? Just wanted to find that out before moving ahead. Thank you.
Post #6

I began the steps you told me to take, but got nervous when i was about to run the ccleaner. When it says files will be permanently deleted from my system, should I be worried that important items will be removed, such Microsoft Office and other items that are checked?

CCleaner only deletes temporary files, so there should be no important ones among them. If you want to be sure, you can first click Analyze, to see which files will be deleted, then click Run Cleaner.

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