9 replies to this topic

[lilriver]

I think my computer has the flu. At least it acts like I do when this old guy has the flu. Frequently get the message "program not responding". Locks up in word. When on the internet and I click on back it can take up to 15 seconds before the page becomes operable. Most programs including outlook seem to have little annoying quirks. I have run Spybot & Ad-Aware to no avail. Have attempted to download HiJackThis. I downloaded it to my desktop and and try to run HJTSetup.exe and get the following message: " Cannot find the file 'HJTSetup.exe' (or one of it's components). Make sure the path and filename are correct and that all required libraries are available" Any help would be greatly appreciated. Please be specific with any solutions as I am not the brightest bulb on the block. Thank You!!!!!!!

[bbedo]

Hi, and welcome to the forums!

I'm Ben, and I'm going to try and help you with your computer problem. Forum administrators will be checking my recommendations before I post them here, so there may be a slight delay between posts.

The fixes I'm about to suggest are specific to your problems and should only be used for this issue on this machine. They are not blanket fixes!

Here are some guidelines to follow during the repair process:

1. Please only use this topic to reply to. Do not start another thread!
2. If any other issues arise during the repair process, please let me know.
3. The process is not instant. Please continue to review my posts until I tell you your machine is clear. Remember, the absence of symptoms does not necessarily mean that everything is clear.
4. If you decide to seek help at another forum let us know. There just aren't enough helpers out there and tying 2 of us up is a waste of time.
5. If you have any questions about any advice given here please STOP and ask!

[lilriver]

Thank you. I will follow your directions

[bbedo]

Hi lilriver! Sorry for the long delay.

Please download the VB6 Runtimes and install them. Afterwards, try running the HijackThis install program again.

Once you've done that, run HijackThis and post a log here. If you need help, there are instructions here.

[lilriver]

I have done as you requested and still get the same message as previously mentioned. " Cannot find the file 'HJTSetup.exe' (or one of it's components). Make sure the path and filename are correct and that all required libraries are available"

Edited by lilriver, 19 June 2007 - 09:24 PM.

[lilriver]

Ok Finally got it. Here is the log: Logfile of HijackThis v1.99.1 Scan saved at 10:24:22 PM, on 6/19/2007 Platform: Windows 2000 SP4 (WinNT 5.00.2195) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINNT\System32\smss.exe C:\WINNT\system32\winlogon.exe C:\WINNT\system32\services.exe C:\WINNT\system32\lsass.exe C:\WINNT\system32\Ati2evxx.exe C:\WINNT\system32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\WINNT\system32\spoolsv.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\WINNT\System32\svchost.exe C:\Program Files\Roxio\GoBack\GBPoll.exe C:\WINNT\system32\hidserv.exe C:\Program Files\Ahead\InCD\InCDsrv.exe C:\Program Files\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe C:\WINNT\system32\regsvc.exe C:\WINNT\system32\MSTask.exe C:\WINNT\System32\slpservice.exe C:\WINNT\system32\slpmonx.exe C:\WINNT\system32\stisvc.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\Program Files\Pwrchute\ups.exe C:\WINNT\System32\WBEM\WinMgmt.exe C:\WINNT\system32\svchost.exe C:\WINNT\system32\Ati2evxx.exe C:\WINNT\Explorer.EXE C:\WINNT\system32\atiptaxx.exe C:\WINNT\system32\desk95.exe C:\PROGRA~1\VISION~1\ONETOU~2.EXE C:\WINNT\system32\hpnra.exe C:\Program Files\Ahead\InCD\InCD.exe C:\Program Files\Microsoft IntelliPoint\point32.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Hewlett-Packard\hp business inkjet 1200 series\Toolbox\HPWNTBX.exe C:\Program Files\Smart Protector Pro\smartprotectorpro.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Roxio\GoBack\GBTray.exe C:\Program Files\Nikon\NkView4\NkVwMon.exe C:\Program Files\Printkey-Pro\PRINTK~1.EXE C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Program Files\Hijackthis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by CenturyTel O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe O4 - HKLM\..\Run: [HydarVisionDesktopManager] desk95.exe O4 - HKLM\..\Run: [HP LanScan Server] C:\SCANJET\PrecisionScanPro\hpscnsvr.exe O4 - HKLM\..\Run: [OneTouch Monitor] C:\PROGRA~1\VISION~1\ONETOU~2.EXE O4 - HKLM\..\Run: [HP Network Registry Agent] C:\WINNT\system32\hpnra.exe O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINNT\system32\NeroCheck.exe O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe" O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [SSC_UserPrompt] "C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [HPWNTOOLBOX] C:\Program Files\Hewlett-Packard\hp business inkjet 1200 series\Toolbox\HPWNTBX.exe "-i" O4 - HKCU\..\Run: [PPWebCap] C:\PROGRA~1\ScanSoft\PAPERP~1\PPWebCap.exe O4 - HKCU\..\Run: [SPSTEALT] "C:\Program Files\Smart Protector Pro\smartprotectorpro.exe" /stealt O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe O4 - Startup: Printkey-Pro.lnk = C:\Program Files\Printkey-Pro\PRINTK~1.EXE O4 - Startup: Check for OneTouch Updates.lnk = C:\Program Files\Visioneer OneTouch\WiseUpdt.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O4 - Global Startup: GoBack.lnk = C:\Program Files\Roxio\GoBack\GBTray.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: NkVwMon.exe.lnk = C:\Program Files\Nikon\NkView4\NkVwMon.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O17 - HKLM\System\CCS\Services\Tcpip\..\{81400886-93B0-4601-8BFC-DA2E52700DAA}: NameServer = 209.142.136.220,207.230.192.254 O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINNT\system32\Ati2evxx.exe O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe O23 - Service: GoBack Polling Service (GBPoll) - Roxio, Inc. - C:\Program Files\Roxio\GoBack\GBPoll.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe O23 - Service: SLPMONX - ProdEx Technologies - C:\WINNT\System32\slpservice.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: Uninterruptible Power Supply (UPS) - American Power Conversion Corporation - C:\Program Files\Pwrchute\ups.exe

[bbedo]

Hi lilriver,

According to your log, your machine looks fine. You do, however, have a lot of programs running at once, which can eat up your system resources.

Here are some optional fixes you can perform if you want to help speed up your computer:

Run HijackThis and fix some or all of the following entries:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by CenturyTel
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [HP LanScan Server] C:\SCANJET\PrecisionScanPro\hpscnsvr.exe
O4 - HKLM\..\Run: [OneTouch Monitor] C:\PROGRA~1\VISION~1\ONETOU~2.EXE
O4 - HKLM\..\Run: [HP Network Registry Agent] C:\WINNT\system32\hpnra.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HPWNTOOLBOX] C:\Program Files\Hewlett-Packard\hp business inkjet 1200 series\Toolbox\HPWNTBX.exe "-i"
O4 - HKCU\..\Run: [PPWebCap] C:\PROGRA~1\ScanSoft\PAPERP~1\PPWebCap.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Startup: Printkey-Pro.lnk = C:\Program Files\Printkey-Pro\PRINTK~1.EXE
O4 - Startup: Check for OneTouch Updates.lnk = C:\Program Files\Visioneer OneTouch\WiseUpdt.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: GoBack.lnk = C:\Program Files\Roxio\GoBack\GBTray.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: NkVwMon.exe.lnk = C:\Program Files\Nikon\NkView4\NkVwMon.exe

Again, these are not bad entries, they are optional "weight" you can drop to let your computer run smoother.

Download ATF Cleaner by Atribune.

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time.

Also, you may want to have a look at this link. It has some helpful advice for streamlining your PC.

Let me know what you decide to do, and how your computer is running after doing any of them.

[lilriver]

You say Run HijackThis and fix some or all of the following entries: How do I fix? Remember I said I am not the brightest bulb.

[bbedo]

lilriver,

After you run HijackThis, place checkmarks next to the entries that I've indicated. Then press the Fix button. HijackThis will do the rest.

Check out http://forums.tomcoy...ers_t34502.html if you need help.

[LDTate]

Due to inactivity this topic will be closed. If you need help please start a new thread and post a new HJT log