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Not Sure If There Is A Problem Or Not

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Post #1 last edited
I've been having trouble with the windows installer not installing MS products…works fine with 3rd party apps and getting into the system information - says it can't get any info from the system… so I ran an HJT log and I'm not sure if there's a problem or not but I do see some odd entries that have never been there before. Thanks

Logfile of HijackThis v1.99.1
Scan saved at 10:18:24 PM, on 06/05/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\csrss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\ZoneLabs\vsmon.exe
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\System32\alg.exe
D:\WINDOWS\system32\ZoneLabs\isafe.exe
D:\Program Files\Eset\nod32krn.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\wdfmgr.exe
D:\WINDOWS\system32\wbem\wmiapsrv.exe
D:\Program Files\Microsoft Hardware\Keyboard\type32.exe
D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
D:\Program Files\Eset\nod32kui.exe
E:\Program Files\EmC\EmC.exe
D:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
D:\Program Files\Logitech\MouseWare\system\em_exec.exe
E:\Program Files\Mozilla Firefox\firefox.exe
D:\Program Files\Process Explorer\procexp.exe
D:\WINDOWS\system32\notepad.exe
D:\WINDOWS\system32\NOTEPAD.EXE
D:\Program Files\MSN Messenger\msnmsgr.exe
E:\Qualcomm\Eudora\Eudora.exe
E:\Program Files\Winzip\Temp\HiJackThis_v2.exe
D:\WINDOWS\system32\NOTEPAD.EXE
E:\Program Files\Hijackthis\HijackThis.exe
D:\Program Files\Internet Explorer\iexplore.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = %3clocal%3e:80
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - E:\Program Files\ebay\eBayTB.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - D:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - d:\program files\google\googletoolbar1.dll
O2 - BHO: SpoofStick BHO - {CBA74CDA-DF78-4AD9-954E-3B15D0A993DE} - D:\Program Files\CoreStreet\SpoofStick\SpoofStickBHO.dll
O3 - Toolbar: SpoofStick - {4D46ED77-1429-4CF6-8F63-C84B5D710BAF} - D:\Program Files\CoreStreet\SpoofStick\SpoofStick.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - E:\Program Files\ebay\eBayTB.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - d:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [IntelliType] "D:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [THGuard] "D:\Program Files\TrojanHunter 4.6\THGuard.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [nod32kui] "D:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - Startup: EmC.exe.lnk = E:\Program Files\EmC\EmC.exe
O4 - Startup: WKCALREM.LNK = D:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &eBay Search - res://E:\Program Files\ebay\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/d…can_unicode.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecal…ivex/hcImpl.cab
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM_ca.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1136155627421
O16 - DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} (DLC Class) - https://transfers.ds.microsoft.com/FTM/Tran…ransferCtrl.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} (F-Secure Online Scanner 3.0) - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O20 - Winlogon Notify: WgaLogon - D:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - E:\Program Files\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - D:\WINDOWS\system32\ZoneLabs\isafe.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - D:\Program Files\Eset\nod32krn.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - D:\WINDOWS\system32\ZoneLabs\vsmon.exe

:scratch: :scratch: :scratch:
Post #2
I'm not seeing anything bad in you log.
My guess would be the firewall stopping the windows installer. I have to disable mine in order to even get the updates.


Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank

Close ALL windows and browsers except HijackThis and click "Fix checked"
Post #3
Thanks for looking at my log and the hints for why Windows Installer isn't working for me. It is too late tonight to do this so I'll do it tomorrow and post another log for you to check thanks again :)
Post #4
Sorry for the delay. I fixed the items you indicated and have rescanned a couple of times but the R0 and R1 entries that I have tried to delete remain. My Start page in IE is also not the one indicated by this HJT log. Is it possible that these entries are due to the fact that I am using IE 7.0?
thanks for your time :)

Logfile of HijackThis v1.99.1
Scan saved at 6:12:46 PM, on 09/05/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\csrss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\ZoneLabs\vsmon.exe
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\System32\alg.exe
D:\WINDOWS\system32\ZoneLabs\isafe.exe
D:\Program Files\Eset\nod32krn.exe
D:\WINDOWS\system32\svchost.exe
D:\Program Files\Microsoft Hardware\Keyboard\type32.exe
D:\WINDOWS\system32\wdfmgr.exe
D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
D:\Program Files\Eset\nod32kui.exe
E:\Program Files\EmC\EmC.exe
D:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
D:\WINDOWS\system32\wbem\wmiapsrv.exe
D:\Program Files\Logitech\MouseWare\system\em_exec.exe
D:\Program Files\Process Explorer\procexp.exe
E:\Program Files\Hijackthis\HijackThis.exe
D:\WINDOWS\system32\rundll32.exe
D:\Program Files\Internet Explorer\iexplore.exe
E:\Program Files\ebay\eBayTBDaemon.exe
E:\Qualcomm\Eudora\Eudora.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - E:\Program Files\ebay\eBayTB.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - D:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - d:\program files\google\googletoolbar1.dll
O2 - BHO: SpoofStick BHO - {CBA74CDA-DF78-4AD9-954E-3B15D0A993DE} - D:\Program Files\CoreStreet\SpoofStick\SpoofStickBHO.dll
O3 - Toolbar: SpoofStick - {4D46ED77-1429-4CF6-8F63-C84B5D710BAF} - D:\Program Files\CoreStreet\SpoofStick\SpoofStick.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - E:\Program Files\ebay\eBayTB.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - d:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [IntelliType] "D:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [THGuard] "D:\Program Files\TrojanHunter 4.6\THGuard.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [nod32kui] "D:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - Startup: EmC.exe.lnk = E:\Program Files\EmC\EmC.exe
O4 - Startup: WKCALREM.LNK = D:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &eBay Search - res://E:\Program Files\ebay\eBayTb.dll/RCSearch.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/d…can_unicode.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecal…ivex/hcImpl.cab
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM_ca.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1136155627421
O16 - DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} (DLC Class) - https://transfers.ds.microsoft.com/FTM/Tran…ransferCtrl.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} (F-Secure Online Scanner 3.0) - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O20 - Winlogon Notify: WgaLogon - D:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - E:\Program Files\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - D:\WINDOWS\system32\ZoneLabs\isafe.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - D:\Program Files\Eset\nod32krn.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - D:\WINDOWS\system32\ZoneLabs\vsmon.exe
Post #5
The R0 and R1 entries aren't necessarily bad. My guess is the 06 policies are stopping the removal. Give this a try. run HJT and fix these. R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present Reboot and see if they're gone.
Post #7
Your post has been Moved, Closed or Edited for one of the following reasons:

1.) You posted multiple topics and only one is required

2.) You are spamming links to other places without approval

3.) You have posted your hijackthis log to the wrong forum:
( http://forums.tomcoyote.org/index.php?showforum=27 ) <— correct forum for HijackThis Logs

4.) Abusive language or other problems in your text

5.) Your log is too old (20 days or more) and no replies from you after a volunteer tried to help you

If you came here for help, and you have not posted a Hijackthis log to the proper forum, then you may do so now, if you came here to spam or abuse, you will be dealt with harsher on your next offense

This is a family oriented forum to help those that need help.

==============================


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