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Spyware / Malware / Virus Removal

Xloadnet Cannot Be Deleted From Registry "run" Directory

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This is my second try at this – I posted the first one with the newest version of HijackThis, and was "redirected" to a message telling me to post with an older version, which I will do this time. In the course of the "redirection" I lost my entire posting. Drats.

This time, I'm typing into notepad so if something untoward happens again I won't lose it.

I originally got the malware on my computer, I suppose, when responding to a survey on "www.idolblog.com" about who should be eliminated. Bad move, in retrospect. At that time, my Norton Internet Security firewall started giving me all sorts of messages regarding process trying to communicate to the web; at the same time, I started getting innumerable pop-ups, mostly advertising WinAntiVirus 2007, but also other things. I ran many different spyware scanners, and deleted a lot of bad stuff, but the pop-ups continued. Finally, I narrowed the problem down to a Vundo virus. FixVundo from Symantec detected the problem, but could not fix it. VirtuMundoBeGone.exe did the trick. I also deleted an executable named xloadnet.exe from my Program Files directory. Now, I'm not getting any more pop-ups. I read somewhere that this virus is know as "Ameana Blackworm", but I figure this must be a "new and improved" version.

Several symptoms remain, just not pop-ups:
  • For example, I've got a key for xloadnet.exe in the HKEY_LOCAL_MACHINE hive under Run. Using the registry editor, I delete it, but after I leave the editor and go back in, the entry has reappeared. I can delete the entry 'permanently' by booting the machine up in 'safe' mode, but when I boot up in normal mode, the entry is put back. AdAware indicates a registry change corresponding to this, so there must be some program doing it.
  • Also, I cannot disable the system restore feature of Windows XP. I get an error message when I try. I also cannot enable it. I also get an error message. I think that the remaining malware has hijacked the system restore feature to reset my registry whenever I change it.
  • Finally, I get errors when loading Norton GoBack having to do with not having access to some registry keys; I think this is due to the same underlying cause.
No antivirus or antispyware software I've tried shows anything wrong with my computer. I've run scans on: AdAware, SpyBot, Norton Antivirus, FixVundo, VirtuMundoBeGone, SpyCatcher (I subsequently removed this one because Norton and AdAware both said it's bad news), AVG AntiSpyware, AVG AntiRootkit Beta, SUPERAntiSpyware, SmitfraudFix, Kaspersky (this one was nasty, because it removed my Norton Internet Security package, and did such a bad job it took me a day or so to reinstall, with the help of Norton technical support). I haven't run combofix, because I read that a rootkit was causing it to erase the files on the hard drive. I've also run a few others that aren't quite AntiSpyware packages: X-scan, icesword, etc.

Finally, my HijackThis log. :blink: Anybody who can figure this out will gain my eternal gratitude.

——————–

Logfile of HijackThis v1.99.1
Scan saved at 6:49:18 PM, on 04/29/07
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\McAfee\QuickClean\Plguni.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\AT&T Worldnet Accelerator\PropelAC.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\SealedMedia\sealmon.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\Palm\HOTSYNC.EXE
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\SYSTEM32\notepad.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [Propel Accelerator] "C:\Program Files\AT&T Worldnet Accelerator\trayctl.exe" /STARTUPLAUNCH
O4 - HKLM\..\Run: [Imonitor] "C:\Program Files\McAfee\QuickClean\Plguni.exe" /START
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [sealmon] C:\Program Files\SealedMedia\sealmon.exe
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [xloadnet] "C:\Program Files\xloadnet\xloadnet.exe"
O4 - HKLM\..\Run: [SpyHunter] C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter.exe -scan
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AdobeUpdateManager.exe" AcStd7_0_7 -reboot 1
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz
O4 - HKCU\..\Run: [McAfee.InstantUpdate.Monitor] "C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe" /STARTMONITOR
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe"
O4 - Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Refresh Pa&ge with Full Quality - C:\Program Files\AT&T Worldnet Accelerator\pac-page.html
O8 - Extra context menu item: Refresh Pi&cture with Full Quality - C:\Program Files\AT&T Worldnet Accelerator\pac-image.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O15 - Trusted Zone: *.sxload.net (HKLM)
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkId=39204&clcid=0x409
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1177179641718
O16 - DPF: {72C23FEC-3AF9-48FC-9597-241A8EBDFE0A} (InstallShield International Setup Player) - http://ftp.hp.com/pub/automatic/player/isetupML.cab
O16 - DPF: {99B6E512-3893-4155-9964-8EB8E06099CB} (WebSpyWareKiller Class) - http://download.zonelabs.com/bin/promotion…ctor/WebSWK.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as…rl/SymAData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{494E407E-673E-46B5-B75D-A1F7D1CE360F}: NameServer = 204.127.129.4 12.102.244.4
O17 - HKLM\System\CS1\Services\Tcpip\..\{494E407E-673E-46B5-B75D-A1F7D1CE360F}: NameServer = 204.127.129.4 12.102.244.4
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Unknown owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
Hello rationalexpectations and Welcome to TomCoyote,

Let's try to disable AdWatch and then fix the entry with hijackthis.

Disable AdWatch:
Please disable AdWatch, as it may hinder the removal of some entries. You can re-enable it after you're clean.To disable AdWatch:
  • Open AdAware SE.
  • Go to AdWatch User Interface .
  • Go to Tools and Preferences.At the bottom of the screen you will see 2 options Active and Automatic.
  • Active : This will turn Ad-Watch On\Off without closing it
  • Automatic : Suspicious activity will be blocked automatically
  • Uncheck both options. You can enable these after resolving your problem.
After all of the fixes are complete it is very important that you enable AdWatch again.

Please set your system to show all files; please see here if you're unsure how to do this.

Close all programs leaving only HijackThis running. Place a check against each of the following, making sure you get them all and not any others by mistake:
O4 - HKLM\..\Run: [xloadnet] "C:\Program Files\xloadnet\xloadnet.exe"
O15 - Trusted Zone: *.sxload.net (HKLM)

Click on Fix Checked when finished and exit HijackThis.

Reboot into Safe Mode: please see here if you are not sure how to do this.

Using Windows Explorer, locate the following files/folders, and delete them:
C:\Program Files\xloadnet\<=folder
Exit Explorer, and reboot as normal afterwards.

Post (reply) with a fresh HijackThis log and we will take another look.
Thanks for your help on this issue. I think I'm getting to the bottom of it, and I don't think its malware. Let me describe what I did last night and why I don't think malware is the problem anymore. (Since the issue is with my home PC, I can only work on it in the evening.) I shut down all programs I could, including those in my taskbar. (I was not connected to the internet, so there was no possibility of any shenanigans going on while I was doing this.) Then I ran HijackThis, and checked the xloadnet run entry as you suggested. (The “trusted zone” entry was no longer there, so I could not delete it.) Once I did so and deleted it, it did not come back as before! Then I rebooted; and lo and behold, the entry was reinserted mysteriously in my registry as before. That seemed a bit odd, so I tried deleting it again, and it came back again. There were two other entries that I was trying to get rid of (Microsoft Money 10.0 and SpyCatcher, but I’ve left them out of my tale up until now for simplicity. I shut down all the extra programs again, and I could again delete the registry entries without them reappearing. (I had already deleted the xloadnet directory in Program Files before I made my original posting – I’m sorry I wasn’t more clear about that.) I then rebooted so that all my start-up programs would reload, and started removing them one at a time until the xloadnet entry, along with the other two, stopped reappearing in my registry. When I shut down AdWatch, the entries stopped being reinserted. Suspecting AdWatch, I then deactivated its option to load on boot up, deleted the offending registry entries, and rebooted the machine. Finally, the entries did not reappear. Now I knew that AdWatch was the culprit; perhaps it was innocently trying to restore my registry thinking malware had messed with it. I then rebooted again with AdWatch reactivated, and the xloadnet and spycatcher entries were gone! Unfortunately, the Microsoft Money 10.0 entry was reinserted, but I figure that entry is somehow being put in my the operating system, Microsoft Money and XP both being Microsoft products. So that leaves my problem of not being able to enable or disable the XP System Restore function, or to install Norton GoBack. My hypothesis at this point is that somehow in my efforts to reinstall the Norton Internet Security package after it was uninstalled by Kaspersky, I left the machine in some kind of intermediate state where GoBack was only partially uninstalled. (I had to uninstall GoBack before I could reinstall Internet Security – the reason for that is a saga in itself.) My assumption is that the original GoBack installation process disabled the XP system restore process to prevent conflicts; and that when I disabled GoBack, it didn’t re-enable the System Restore functionality. Now some problem with the permissioning of my registry or some other problem is causing me not to be able to reinstall GoBack. My plan is now to spend some time with Symantec installation technicians in the support chat room to see if they cannot help me to get the GoBack installed. Bottom line – it seems to be the AdWatch program that was responsible for reinserting the deleted registry keys. As AdAware was one of the first programs that I put in place after my original WinAntiVirus 2007 trojan attack, this is pretty ironic. I guess I didn’t need to spend all those hours installing and running antivirus program after antivirus program in the first place. I am assuming that when I installed Kaspersky, the Norton uninstall process it kicked off fouled up my system configuration. (I probably made a bad situation worse by killing Kaspersky using the task manager in the middle of its dirty work, trying to stop it from uninstalling Norton Internet Security). Tonight I’m going to see if Symantec tech support can help me to get my GoBack reinstalled, or get the System Restore process going again. :scratch: Thanks again so much for your help. :) Please let me know if something in my logic doesn't seem right.
You may be right about Adwatch. I have had to have persons uninstall SpySweeper and AdAware on rare occasions to fix registry entries. But I am bothered by the idea that Kaspersky messed up Norton unless you were doing more than the Kaspersky online scan. I have people use the online Kasperky scan a lot because it does not clean/delete/remove items but produces a log and then with the log, I have them delete the infected files. I did have a person run Dr.WebCureit and it did flag a McAfee update file as a trojan and I will never have person with McAfee installed use that one again! I had the person uninstall the McAfee and then reinstall it and it went smoothly thank goodness! You would not want to install more than one real-time anti-virus application at the same time because there could be conflicts. I do believe that using chat with the McAfee support is a good idea. You do not need to worry about the ComboFix problem because sUBs fixed it. He pulled it when there problems but wanted us to warn people who may have already downloaded it to delete it off their system. Please let me know if you need anymore help.
I'll let you know how this all works out. But first, I want to add some detail to my post regarding what transpired with me and Kaspersky. I installed Kaspersky because I thought I had malware still on my system, and I wanted to try another scanning tool. I did not intend to use it for real-time monitoring. Therefore, I did not think that any kind of a conflict with other real-time monitoring software would be an issue. I am using Norton Internet Security 2006 and Norton SystemWorks 2005, not McAfee. I once installed the McAfee firewall package and it was so much trouble – I had to OK way too many internet communication attempts from legitimate software – that I uninstalled it and started using Norton. That was a few years back. The only McAfee package I'm using now is McAfee QuickClean, to help me get rid of temp files and such. Norton Internet Security comes with the Norton Firewall, Norton AntiVirus, a spam blocker, an ad blocker, and a pop-up blocker. Norton SystemWorks comes with Norton GoBack. When I ran Kaspersky, a window with a list of incompatible programs, which in my case included only Norton Internet Security popped up. The window had an "Uninstall" button right below it, along with a "Next" button. Assuming that the uninstall was discretionary, I pressed Next. Big mistake. The Kaspersky install program started unstalling my Norton Internet Security package. I freaked out and pressed "Cancel" or killed the install process with task bar, I don't remember which, during the uninstall program trying to stop it. In retrospect, I believe that was a mistake. The Norton program was clearly messed up when I checked into it. So, I went ahead and ran the Kaspersky program and then ran an anti-virus scan, which didn't find anything, thinking that I could then just go back and reinstall Norton Internet Security from the original diskette. Wrong! :( (I noticed in the second Kaspersky installation that there was text in the incompatible software pop-up window that warned me that clicking on "Next" (or whatever the button was) would uninstall all listed programs. I guess I was just so tired that I didn't read the warning carefully.) The Norton Internet Security install program told me that I could not install the application because remnants of a prior install were still on my system. So I went to the Symantec website and found instructions on how to uninstall the package manually, by deleting programs, directories, and registry keys. I did this, and then downloaded a tool from Symantec that uninstalls all Norton packages from a computer. When I ran that, it indicated that I could not uninstall Norton GoBack, and that I should use the Uninstall GoBack program from Add/Remove programs. Nice thought, but it didn't work either. After an hour or so chatting with a Symantec Support Technician, I got no farther. Finally, I got frustrated and hit the space bar when GoBack loaded on booting up the computer. (It loads prior to Windows.) There, I learned that that is the way to use it to restore the system to a past synch point. Unfortunately, by the time I got into GoBack, it was too late to restore prior to the Kaspersky installation. (If I knew then what I knew now…. (sigh) So I got back to the GoBack menu and chose "Disable GoBack" or something like that, and GoBack appeared to uninstall itself. Then when I ran the GoBack uninstall program from Add/Delete Programs, Windows indicated that GoBack had already been uninstalled, and would I like to remove the entry from Add/Delete Programs, which I did. Now I'm in this limbo where I cannot get the XP System Restore feature working, and I also cannot re-install GoBack because of what seems like a registry permissioning problem. Now, back to Symantec Support to try and resolve this final issue. I really think it was a nasty thing that Kaspersky did to my system, when all I wanted to do was run a spyware scan. I was not looking to use the program for real-time monitoring. I cannot see how a spyware scan alone would conflict with Norton. After all, I ran so many other anti-virus and anti-spyware programs without any problems. I would definitely be wary of recommending Kaspersky to folks that are running some other real-time antivirus monitoring software. <_<
I 'spoke' with a Symantec tech rep last night – actually this morning – using free chat. Was 'escalated' to another, more expert, tech rep. He sent me an e-mail which essentially asks me to uninstall all Norton programs, and then reinstall them in a different order. (GoBack first, then everything else.) We'll see. I also posted a tech support question on the LavaSoft website to see if they can help me with the registry 'run' entries that cannot be deleted, since their software, AdWatch, seems to be responsible. No response yet. The saga continues….
Years ago I had McAfee on my computer. I was going to Beta test it but it became corrupted. I do not know what I did-I may have tried to install version on top on old version. I used the chat because I am too chintzy to pay for support. Anyway I was told to uninstall it and download new version to install. It did not uninstall cleanly and I had to remove it in bits and pieces. I remember that I could not delete a file and posted out on the Microsoft boards and David Candy (MS-MVP) instructed me to rename the file and then delete it and it worked. But it was about a two-day ordeal. I have had experiences with Norton in past too. But it has been years ago and I believe things have been improved since then.
The issue with xloadnet being reinserted after I delete it using REGEDIT appears to be a feature of the Lavasoft Ad-Watch program. If it's set to "Automatic", it undoes any registry changes – It cannot distinguish between "good guys" (users) and "bad guys" (malware). I figured this out by going through past postings on the Lavasoft support web site. To correct the problem, I had to uncheck "Automatic", then make registry changes. Each time I deleted an entry, an Ad-Watch pop-up window told me that the software had detected a change, and asked me if I wanted to accept it. After deleting all the unwanted "run" entries, including xloadnet, and accepting them in Ad-Watch, they were finally gone! The reason why I didn't figure this issue out earlier is that when on Automatic, the Ad-Watch log indicates "Registry Modification Detected" but doesn't say anything about the fact that it undid the modifications. So I assumed that Ad-Watch was detecting the effects of some other program undoing my changes, not detecting my changes and undoing them. In terms of Norton, I went through a long procedure to uninstall all the programs and change my registry permissions, then started reloading the programs. My current issue is to find Norton GoBack enough contiguous space to load. I'm currently in the midst of running the Norton's Speed Disk program to attempt this. Well – At least the original mystery is solved!
All my issues are now resolved. :thumbup: After running the Norton SpeedDisk program, Symantec's defragger, multiple times, I was able to free up enough contiguous space to install Norton GoBack. And by un-checking the "Automatic" feature of Ad-Watch, I was able to delete the offending registry "run" entries, as I recounted in my last post. Apparently, if Ad-Watch is set to "Automatic", it prevents install programs from modifying or adding "run" registry entries. Therefore, it's very important for "Automatic" to be un-checked, or Ad-Watch unloaded, before one runs install programs, or any programs that modify the "run" section. Thanks for all of your help, and have a great day! :weee:
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