Spyware / Malware / Virus Removal

Ongoing scumware battle

6 min read

Looking for the outcome? Ask AI

Garritt Topic Starter

Post #1July 18, 2005, 12:02 PM UTC

Good Morning, I first posted on July 11. I'm very thankful for this site and completely aware of how busy everyone is trying to help us. Thanks ! Here is an update as of today.

Norton Internet 2005 found 194 at-risk adware programs and deleted them. It can't remove C:\windows\system 32 \ apidc.exe. I can't remove it either. Norton has detected and blocked several files that were "attempting to contact the internet". Windows has stopped giving me the "something bad is trying to run your computer" warning box. Adaware ran completely clean. Spybot found 3 entries for "Trek Blue Error Nuker" and deleted them. Spybot always finds these 3 files.

I have run ccsheddar, ccleaner, and spsehjfix. I followed the directions given to others on this forum (i.e. safe mode, reboot).

My previous posts are 184722, 184765, 185021, 185755, 185802, and 186203. I replied to my own posts in an effort to provide updates. I hope I didn't make things too confusing. I'm including my Hijackthis and spsehjfix logs.

Here is my latest Hijackthis log.

Logfile of HijackThis v1.99.1
Scan saved at 7:39:41 AM, on 7/18/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\E_S00RP1.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\apidc.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\SYSTEM32\tbctray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\HiJack This\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R3 - Default URLSearchHook is missing
O2 - BHO: Class - {74573A6C-C0FD-80B4-5489-3A6D60261E63} - C:\WINDOWS\system32\ntrv32.dll (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Class - {E16ABF8F-83C2-19DB-8289-DC73827B4EE6} - C:\WINDOWS\system32\croq.dll (file missing)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [RealTray] C:\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [ComcastSUPPORT] C:\Program Files\Support.com\bin\tgkill.exe /cleaneahtioga /start
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [ipin32.exe] C:\WINDOWS\ipin32.exe
O4 - HKLM\..\Run: [ievs.exe] C:\WINDOWS\ievs.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [winbc.exe] C:\WINDOWS\system32\winbc.exe
O4 - HKLM\..\Run: [addsj32.exe] C:\WINDOWS\addsj32.exe
O4 - HKLM\..\Run: [sdkad.exe] C:\WINDOWS\system32\sdkad.exe
O4 - HKLM\..\Run: [apidc.exe] C:\WINDOWS\system32\apidc.exe
O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\SYSTEM32\tbctray.exe
O4 - HKLM\..\RunOnce: [apiwl32.exe] C:\WINDOWS\system32\apiwl32.exe
O4 - HKLM\..\RunOnce: [appgj.exe] C:\WINDOWS\system32\appgj.exe
O4 - HKLM\..\RunOnce: [ntxp.exe] C:\WINDOWS\system32\ntxp.exe
O4 - HKLM\..\RunOnce: [addpl.exe] C:\WINDOWS\system32\addpl.exe
O4 - HKLM\..\RunOnce: [winki32.exe] C:\WINDOWS\winki32.exe
O4 - HKLM\..\RunOnce: [ipnu.exe] C:\WINDOWS\ipnu.exe
O4 - HKLM\..\RunOnce: [winbx.exe] C:\WINDOWS\winbx.exe
O4 - HKLM\..\RunOnce: [crkm.exe] C:\WINDOWS\crkm.exe
O4 - HKLM\..\RunOnce: [nettd32.exe] C:\WINDOWS\nettd32.exe
O4 - HKLM\..\RunOnce: [iefj.exe] C:\WINDOWS\system32\iefj.exe
O4 - HKLM\..\RunOnce: [d3zx.exe] C:\WINDOWS\system32\d3zx.exe
O4 - HKLM\..\RunOnce: [appec.exe] C:\WINDOWS\system32\appec.exe
O4 - HKLM\..\RunOnce: [nettm.exe] C:\WINDOWS\system32\nettm.exe
O4 - HKLM\..\RunOnce: [ipjs.exe] C:\WINDOWS\ipjs.exe
O4 - HKLM\..\RunOnce: [addgd.exe] C:\WINDOWS\addgd.exe
O4 - HKLM\..\RunOnce: [d3lz.exe] C:\WINDOWS\system32\d3lz.exe
O4 - HKLM\..\RunOnce: [sysxw32.exe] C:\WINDOWS\system32\sysxw32.exe
O4 - HKLM\..\RunOnce: [sysxe32.exe] C:\WINDOWS\sysxe32.exe
O4 - HKLM\..\RunOnce: [iekp.exe] C:\WINDOWS\system32\iekp.exe
O4 - HKLM\..\RunOnce: [mfcwn32.exe] C:\WINDOWS\mfcwn32.exe
O4 - HKLM\..\RunOnce: [atlqf32.exe] C:\WINDOWS\system32\atlqf32.exe
O4 - HKLM\..\RunOnce: [ntbb.exe] C:\WINDOWS\ntbb.exe
O4 - HKLM\..\RunOnce: [netjw32.exe] C:\WINDOWS\netjw32.exe
O4 - HKLM\..\RunOnce: [addwy.exe] C:\WINDOWS\addwy.exe
O4 - HKLM\..\RunOnce: [crzj32.exe] C:\WINDOWS\crzj32.exe
O4 - HKLM\..\RunOnce: [crxh32.exe] C:\WINDOWS\system32\crxh32.exe
O4 - HKLM\..\RunOnce: [ntpy32.exe] C:\WINDOWS\ntpy32.exe
O4 - HKLM\..\RunOnce: [javalq32.exe] C:\WINDOWS\javalq32.exe
O4 - HKLM\..\RunOnce: [addie.exe] C:\WINDOWS\addie.exe
O4 - HKLM\..\RunOnce: [sdkho.exe] C:\WINDOWS\system32\sdkho.exe
O4 - HKLM\..\RunOnce: [winly.exe] C:\WINDOWS\winly.exe
O4 - HKLM\..\RunOnce: [mfcvz.exe] C:\WINDOWS\mfcvz.exe
O4 - HKLM\..\RunOnce: [adddq32.exe] C:\WINDOWS\system32\adddq32.exe
O4 - HKLM\..\RunOnce: [mfcef.exe] C:\WINDOWS\system32\mfcef.exe
O4 - HKLM\..\RunOnce: [ietc.exe] C:\WINDOWS\ietc.exe
O4 - HKLM\..\RunOnce: [atlus.exe] C:\WINDOWS\system32\atlus.exe
O4 - HKLM\..\RunOnce: [addto32.exe] C:\WINDOWS\system32\addto32.exe
O4 - HKLM\..\RunOnce: [d3ri32.exe] C:\WINDOWS\d3ri32.exe
O4 - HKLM\..\RunOnce: [appxj.exe] C:\WINDOWS\appxj.exe
O4 - HKLM\..\RunOnce: [netrn.exe] C:\WINDOWS\netrn.exe
O4 - HKLM\..\RunOnce: [atlmz.exe] C:\WINDOWS\atlmz.exe
O4 - HKLM\..\RunOnce: [addyz.exe] C:\WINDOWS\system32\addyz.exe
O4 - HKLM\..\RunOnce: [d3xp32.exe] C:\WINDOWS\system32\d3xp32.exe
O4 - HKLM\..\RunOnce: [winhu32.exe] C:\WINDOWS\system32\winhu32.exe
O4 - HKLM\..\RunOnce: [nttc32.exe] C:\WINDOWS\nttc32.exe
O4 - HKLM\..\RunOnce: [appjd32.exe] C:\WINDOWS\appjd32.exe
O4 - HKLM\..\RunOnce: [apioi32.exe] C:\WINDOWS\system32\apioi32.exe
O4 - HKLM\..\RunOnce: [mswq.exe] C:\WINDOWS\mswq.exe
O4 - HKLM\..\RunOnce: [javasu.exe] C:\WINDOWS\system32\javasu.exe
O4 - HKLM\..\RunOnce: [syspr32.exe] C:\WINDOWS\syspr32.exe
O4 - HKLM\..\RunOnce: [javaoe32.exe] C:\WINDOWS\javaoe32.exe
O4 - HKLM\..\RunOnce: [mstj.exe] C:\WINDOWS\mstj.exe
O4 - HKLM\..\RunOnce: [mswp.exe] C:\WINDOWS\system32\mswp.exe
O4 - HKLM\..\RunOnce: [apika.exe] C:\WINDOWS\system32\apika.exe
O4 - HKLM\..\RunOnce: [ieye32.exe] C:\WINDOWS\ieye32.exe
O4 - HKLM\..\RunOnce: [appzt.exe] C:\WINDOWS\appzt.exe
O4 - HKLM\..\RunOnce: [msyj32.exe] C:\WINDOWS\msyj32.exe
O4 - HKLM\..\RunOnce: [mskh32.exe] C:\WINDOWS\mskh32.exe
O4 - HKLM\..\RunOnce: [sdkfu.exe] C:\WINDOWS\sdkfu.exe
O4 - HKLM\..\RunOnce: [apisu.exe] C:\WINDOWS\apisu.exe
O4 - HKLM\..\RunOnce: [ievo.exe] C:\WINDOWS\ievo.exe
O4 - HKLM\..\RunOnce: [msep.exe] C:\WINDOWS\msep.exe
O4 - HKLM\..\RunOnce: [apptm.exe] C:\WINDOWS\apptm.exe
O4 - HKLM\..\RunOnce: [ntrk32.exe] C:\WINDOWS\ntrk32.exe
O4 - HKLM\..\RunOnce: [mfcpr32.exe] C:\WINDOWS\system32\mfcpr32.exe
O4 - HKLM\..\RunOnce: [crkd.exe] C:\WINDOWS\system32\crkd.exe
O4 - HKLM\..\RunOnce: [ipop32.exe] C:\WINDOWS\ipop32.exe
O4 - HKLM\..\RunOnce: [apign.exe] C:\WINDOWS\apign.exe
O4 - HKLM\..\RunOnce: [mfchn.exe] C:\WINDOWS\mfchn.exe
O4 - HKLM\..\RunOnce: [sdkwl.exe] C:\WINDOWS\system32\sdkwl.exe
O4 - HKLM\..\RunOnce: [ntfl.exe] C:\WINDOWS\ntfl.exe
O4 - HKLM\..\RunOnce: [sdklp.exe] C:\WINDOWS\sdklp.exe
O4 - HKLM\..\RunOnce: [javanj32.exe] C:\WINDOWS\javanj32.exe
O4 - HKLM\..\RunOnce: [sdkce.exe] C:\WINDOWS\system32\sdkce.exe
O4 - HKLM\..\RunOnce: [msmn32.exe] C:\WINDOWS\msmn32.exe
O4 - HKLM\..\RunOnce: [javakm.exe] C:\WINDOWS\javakm.exe
O4 - HKLM\..\RunOnce: [sdkcb32.exe] C:\WINDOWS\sdkcb32.exe
O4 - HKLM\..\RunOnce: [atlhf32.exe] C:\WINDOWS\atlhf32.exe
O4 - HKLM\..\RunOnce: [sdkcr32.exe] C:\WINDOWS\sdkcr32.exe
O4 - HKLM\..\RunOnce: [d3pv32.exe] C:\WINDOWS\system32\d3pv32.exe
O4 - HKLM\..\RunOnce: [apipv.exe] C:\WINDOWS\apipv.exe
O4 - HKLM\..\RunOnce: [addkh.exe] C:\WINDOWS\system32\addkh.exe
O4 - HKLM\..\RunOnce: [ipiw32.exe] C:\WINDOWS\ipiw32.exe
O4 - HKLM\..\RunOnce: [netxr.exe] C:\WINDOWS\system32\netxr.exe
O4 - HKLM\..\RunOnce: [sdksa.exe] C:\WINDOWS\system32\sdksa.exe
O4 - HKLM\..\RunOnce: [msls32.exe] C:\WINDOWS\msls32.exe
O4 - HKLM\..\RunOnce: [apppm.exe] C:\WINDOWS\apppm.exe
O4 - HKLM\..\RunOnce: [javaeh.exe] C:\WINDOWS\javaeh.exe
O4 - HKLM\..\RunOnce: [javaba.exe] C:\WINDOWS\javaba.exe
O4 - HKLM\..\RunOnce: [mstb32.exe] C:\WINDOWS\mstb32.exe
O4 - HKLM\..\RunOnce: [msru32.exe] C:\WINDOWS\system32\msru32.exe
O4 - HKLM\..\RunOnce: [appvg.exe] C:\WINDOWS\system32\appvg.exe
O4 - HKLM\..\RunOnce: [apppa32.exe] C:\WINDOWS\system32\apppa32.exe
O4 - HKLM\..\RunOnce: [msuw32.exe] C:\WINDOWS\system32\msuw32.exe
O4 - HKLM\..\RunOnce: [atlmc32.exe] C:\WINDOWS\atlmc32.exe
O4 - HKLM\..\RunOnce: [netzh.exe] C:\WINDOWS\system32\netzh.exe
O4 - HKLM\..\RunOnce: [netzu32.exe] C:\WINDOWS\netzu32.exe
O4 - HKLM\..\RunOnce: [ipyc.exe] C:\WINDOWS\ipyc.exe
O4 - HKLM\..\RunOnce: [apihc.exe] C:\WINDOWS\apihc.exe
O4 - HKLM\..\RunOnce: [crxz32.exe] C:\WINDOWS\system32\crxz32.exe
O4 - HKLM\..\RunOnce: [atloe.exe] C:\WINDOWS\atloe.exe
O4 - HKLM\..\RunOnce: [ietv32.exe] C:\WINDOWS\system32\ietv32.exe
O4 - HKLM\..\RunOnce: [netsv32.exe] C:\WINDOWS\netsv32.exe
O4 - HKLM\..\RunOnce: [msvg32.exe] C:\WINDOWS\system32\msvg32.exe
O4 - HKLM\..\RunOnce: [sdkal.exe] C:\WINDOWS\sdkal.exe
O4 - HKLM\..\RunOnce: [d3fp.exe] C:\WINDOWS\system32\d3fp.exe
O4 - HKLM\..\RunOnce: [sysxq.exe] C:\WINDOWS\system32\sysxq.exe
O4 - HKLM\..\RunOnce: [atlip.exe] C:\WINDOWS\system32\atlip.exe
O4 - HKLM\..\RunOnce: [ipbi.exe] C:\WINDOWS\ipbi.exe
O4 - HKLM\..\RunOnce: [wingm.exe] C:\WINDOWS\system32\wingm.exe
O4 - HKLM\..\RunOnce: [d3kq.exe] C:\WINDOWS\system32\d3kq.exe
O4 - HKLM\..\RunOnce: [syssm.exe] C:\WINDOWS\syssm.exe
O4 - HKLM\..\RunOnce: [d3nq.exe] C:\WINDOWS\system32\d3nq.exe
O4 - HKLM\..\RunOnce: [appln32.exe] C:\WINDOWS\appln32.exe
O4 - HKLM\..\RunOnce: [ippz.exe] C:\WINDOWS\ippz.exe
O4 - HKLM\..\RunOnce: [ipjt32.exe] C:\WINDOWS\ipjt32.exe
O4 - HKLM\..\RunOnce: [sdkcs32.exe] C:\WINDOWS\sdkcs32.exe
O4 - HKLM\..\RunOnce: [appio32.exe] C:\WINDOWS\system32\appio32.exe
O4 - HKLM\..\RunOnce: [netsu32.exe] C:\WINDOWS\netsu32.exe
O4 - HKLM\..\RunOnce: [ipln.exe] C:\WINDOWS\system32\ipln.exe
O4 - HKLM\..\RunOnce: [mskq32.exe] C:\WINDOWS\mskq32.exe
O4 - HKLM\..\RunOnce: [appin32.exe] C:\WINDOWS\appin32.exe
O4 - HKLM\..\RunOnce: [ieaw32.exe] C:\WINDOWS\system32\ieaw32.exe
O4 - HKLM\..\RunOnce: [apptv32.exe] C:\WINDOWS\apptv32.exe
O4 - HKLM\..\RunOnce: [atlfg32.exe] C:\WINDOWS\system32\atlfg32.exe
O4 - HKLM\..\RunOnce: [d3vn.exe] C:\WINDOWS\d3vn.exe
O4 - HKLM\..\RunOnce: [d3qw.exe] C:\WINDOWS\d3qw.exe
O4 - HKLM\..\RunOnce: [winwc32.exe] C:\WINDOWS\winwc32.exe
O4 - HKLM\..\RunOnce: [ntwk.exe] C:\WINDOWS\system32\ntwk.exe
O4 - HKLM\..\RunOnce: [apiaw32.exe] C:\WINDOWS\apiaw32.exe
O4 - HKLM\..\RunOnce: [addqd.exe] C:\WINDOWS\system32\addqd.exe
O4 - HKLM\..\RunOnce: [crpt32.exe] C:\WINDOWS\system32\crpt32.exe
O4 - HKLM\..\RunOnce: [sysis32.exe] C:\WINDOWS\system32\sysis32.exe
O4 - HKLM\..\RunOnce: [apivc32.exe] C:\WINDOWS\apivc32.exe
O4 - HKLM\..\RunOnce: [wintr32.exe] C:\WINDOWS\system32\wintr32.exe
O4 - HKLM\..\RunOnce: [addez32.exe] C:\WINDOWS\addez32.exe
O4 - HKLM\..\RunOnce: [netxo32.exe] C:\WINDOWS\netxo32.exe
O4 - HKLM\..\RunOnce: [sdkec32.exe] C:\WINDOWS\system32\sdkec32.exe
O4 - HKLM\..\RunOnce: [crgr.exe] C:\WINDOWS\crgr.exe
O4 - HKLM\..\RunOnce: [cric32.exe] C:\WINDOWS\cric32.exe
O4 - HKLM\..\RunOnce: [neton.exe] C:\WINDOWS\neton.exe
O4 - HKLM\..\RunOnce: [netig.exe] C:\WINDOWS\system32\netig.exe
O4 - HKLM\..\RunOnce: [winki.exe] C:\WINDOWS\system32\winki.exe
O4 - HKLM\..\RunOnce: [apizf32.exe] C:\WINDOWS\apizf32.exe
O4 - HKLM\..\RunOnce: [sysnz32.exe] C:\WINDOWS\sysnz32.exe
O4 - HKLM\..\RunOnce: [ntnp32.exe] C:\WINDOWS\ntnp32.exe
O4 - HKLM\..\RunOnce: [msrb.exe] C:\WINDOWS\system32\msrb.exe
O4 - HKLM\..\RunOnce: [ntyp.exe] C:\WINDOWS\ntyp.exe
O4 - HKLM\..\RunOnce: [ntsi32.exe] C:\WINDOWS\ntsi32.exe
O4 - HKLM\..\RunOnce: [ipey32.exe] C:\WINDOWS\system32\ipey32.exe
O4 - HKLM\..\RunOnce: [apiis32.exe] C:\WINDOWS\apiis32.exe
O4 - HKLM\..\RunOnce: [winga.exe] C:\WINDOWS\system32\winga.exe
O4 - HKLM\..\RunOnce: [crfp32.exe] C:\WINDOWS\system32\crfp32.exe
O4 - HKLM\..\RunOnce: [appjh32.exe] C:\WINDOWS\system32\appjh32.exe
O4 - HKLM\..\RunOnce: [apizo.exe] C:\WINDOWS\apizo.exe
O4 - HKLM\..\RunOnce: [iehc32.exe] C:\WINDOWS\system32\iehc32.exe
O4 - HKLM\..\RunOnce: [javaxs32.exe] C:\WINDOWS\javaxs32.exe
O4 - HKLM\..\RunOnce: [ntbt.exe] C:\WINDOWS\ntbt.exe
O4 - HKLM\..\RunOnce: [d3dg.exe] C:\WINDOWS\system32\d3dg.exe
O4 - HKLM\..\RunOnce: [javame.exe] C:\WINDOWS\javame.exe
O4 - HKLM\..\RunOnce: [msmk32.exe] C:\WINDOWS\system32\msmk32.exe
O4 - HKLM\..\RunOnce: [javavt.exe] C:\WINDOWS\javavt.exe
O4 - HKLM\..\RunOnce: [mfcwy.exe] C:\WINDOWS\system32\mfcwy.exe
O4 - HKLM\..\RunOnce: [d3qk.exe] C:\WINDOWS\d3qk.exe
O4 - HKLM\..\RunOnce: [sdkfz.exe] C:\WINDOWS\sdkfz.exe
O4 - HKLM\..\RunOnce: [d3tb.exe] C:\WINDOWS\system32\d3tb.exe
O4 - HKLM\..\RunOnce: [sdkjz32.exe] C:\WINDOWS\sdkjz32.exe
O4 - HKLM\..\RunOnce: [addlq32.exe] C:\WINDOWS\system32\addlq32.exe
O4 - HKLM\..\RunOnce: [apiyk.exe] C:\WINDOWS\apiyk.exe
O4 - HKLM\..\RunOnce: [apiyd.exe] C:\WINDOWS\system32\apiyd.exe
O4 - HKLM\..\RunOnce: [atlqr32.exe] C:\WINDOWS\system32\atlqr32.exe
O4 - HKLM\..\RunOnce: [mfckd32.exe] C:\WINDOWS\mfckd32.exe
O4 - HKLM\..\RunOnce: [winls32.exe] C:\WINDOWS\system32\winls32.exe
O4 - HKLM\..\RunOnce: [iepm32.exe] C:\WINDOWS\iepm32.exe
O4 - HKLM\..\RunOnce: [winpr.exe] C:\WINDOWS\system32\winpr.exe
O4 - HKLM\..\RunOnce: [apisl32.exe] C:\WINDOWS\system32\apisl32.exe
O4 - HKLM\..\RunOnce: [apprh32.exe] C:\WINDOWS\apprh32.exe
O4 - HKLM\..\RunOnce: [crts32.exe] C:\WINDOWS\system32\crts32.exe
O4 - HKLM\..\RunOnce: [msem32.exe] C:\WINDOWS\msem32.exe
O4 - HKLM\..\RunOnce: [addlo32.exe] C:\WINDOWS\addlo32.exe
O4 - HKLM\..\RunOnce: [javazz32.exe] C:\WINDOWS\javazz32.exe
O4 - HKLM\..\RunOnce: [mfcts32.exe] C:\WINDOWS\mfcts32.exe
O4 - HKLM\..\RunOnce: [javacb32.exe] C:\WINDOWS\javacb32.exe
O4 - HKLM\..\RunOnce: [atlzl.exe] C:\WINDOWS\atlzl.exe
O4 - HKLM\..\RunOnce: [crbl.exe] C:\WINDOWS\crbl.exe
O4 - HKLM\..\RunOnce: [netgp.exe] C:\WINDOWS\system32\netgp.exe
O4 - HKLM\..\RunOnce: [crkt.exe] C:\WINDOWS\system32\crkt.exe
O4 - HKLM\..\RunOnce: [mfcbf32.exe] C:\WINDOWS\mfcbf32.exe
O4 - HKLM\..\RunOnce: [adddi.exe] C:\WINDOWS\system32\adddi.exe
O4 - HKLM\..\RunOnce: [d3cy32.exe] C:\WINDOWS\system32\d3cy32.exe
O4 - HKLM\..\RunOnce: [ipaf.exe] C:\WINDOWS\ipaf.exe
O4 - HKLM\..\RunOnce: [appzv32.exe] C:\WINDOWS\appzv32.exe
O4 - HKLM\..\RunOnce: [iepl32.exe] C:\WINDOWS\system32\iepl32.exe
O4 - HKLM\..\RunOnce: [sysxt32.exe] C:\WINDOWS\system32\sysxt32.exe
O4 - HKLM\..\RunOnce: [ieak.exe] C:\WINDOWS\system32\ieak.exe
O4 - HKLM\..\RunOnce: [iegh.exe] C:\WINDOWS\system32\iegh.exe
O4 - HKLM\..\RunOnce: [ntox32.exe] C:\WINDOWS\ntox32.exe
O4 - HKLM\..\RunOnce: [winiw32.exe] C:\WINDOWS\winiw32.exe
O4 - HKLM\..\RunOnce: [atlic.exe] C:\WINDOWS\system32\atlic.exe
O4 - HKLM\..\RunOnce: [ievm.exe] C:\WINDOWS\system32\ievm.exe
O4 - HKLM\..\RunOnce: [apies32.exe] C:\WINDOWS\system32\apies32.exe
O4 - HKLM\..\RunOnce: [crsw.exe] C:\WINDOWS\crsw.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Global Startup: MiniMavis.lnk = C:\Program Files\Broderbund\Mavis Beacon Teaches Typing 12 Standard\MiniMavis.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Support - {0895B50A-6911-4B86-9A2D-8108DA2E6E51} - http://www.comcastsupport.com (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {1C58F5E1-BC69-4DF2-BA9E-8D3FAD388E9F} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Help - {54F14A62-3EF8-48D8-AF3D-788B66D40724} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: Dell Home - {EE117DAA-A30B-40FC-945C-38AE1B80C1FA} - http://www.dellnet.com/ (file missing) (HKCU)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {02466323-75ED-11CF-A267-0020AF2546EA} (VivoActive Control) - http://player.vivo.com/ie/vvweb.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a224.g.akamai.net/7/224/52/20010620…meInstaller.exe
O16 - DPF: {4E15D681-1D20-11D4-8B72-000021DA1956} - http://www.hollandextreem.nl/plugin/hollandx.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1120629336926
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as…rl/SymAData.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX/kdx.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: EPSON V3 Service2(03) (EPSON_PM_RPCV2_01) - SEIKO EPSON CORPORATION - C:\WINDOWS\system32\E_S00RP1.EXE
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

And here is my last spsehjfix log

(7/15/05 8:04:30 AM) SPSeHjFix started v1.1.2
(7/15/05 8:04:30 AM) OS: WinXP Service Pack 2 (5.1.2600)
(7/15/05 8:04:30 AM) Language: english
(7/15/05 8:04:30 AM) Win-Path: C:\WINDOWS
(7/15/05 8:04:30 AM) System-Path: C:\WINDOWS\system32
(7/15/05 8:04:30 AM) Temp-Path: C:\DOCUME~1\default\LOCALS~1\Temp\
(7/15/05 8:04:33 AM) Disinfection started
(7/15/05 8:04:33 AM) Bad-Dll(IEP): c:\windows\system32\etcsx.dll
(7/15/05 8:04:33 AM) UBF: 7 - UBB: 2 - UBR: 220
(7/15/05 8:04:33 AM) UBF: 7 - UBB: 2 - UBR: 220
(7/15/05 8:04:33 AM) Bad IE-pages:
deleted: HKCU\Software\Microsoft\Internet Explorer\Main, Search Page: res://c:\windows\system32\etcsx.dll/sp.html#28129
deleted: HKCU\Software\Microsoft\Internet Explorer\Main, Start Page:
deleted: HKLM\Software\Microsoft\Internet Explorer\Main, Search Bar: res://c:\windows\system32\etcsx.dll/sp.html#28129
deleted: HKLM\Software\Microsoft\Internet Explorer\Main, Search Page: res://c:\windows\system32\etcsx.dll/sp.html#28129
deleted: HKLM\Software\Microsoft\Internet Explorer\Main, Start Page:
deleted: HKLM\Software\Microsoft\Internet Explorer\Main, Default_Page_URL: about:blank
deleted: HKLM\Software\Microsoft\Internet Explorer\Main, Default_Search_URL: res://c:\windows\system32\etcsx.dll/sp.html#28129
deleted: HKLM\Software\Microsoft\Internet Explorer\Search, SearchAssistant: res://c:\windows\system32\etcsx.dll/sp.html#28129
(7/15/05 8:04:33 AM) Stealth-String not found
(7/15/05 8:04:33 AM) No locked Files to delete. End without Reboot
(7/15/05 8:04:53 AM) Disinfection started
(7/15/05 8:04:53 AM) Bad-Dll(IEP): c:\windows\system32\etcsx.dll
(7/15/05 8:04:53 AM) UBF: 7 - UBB: 2 - UBR: 220
(7/15/05 8:04:53 AM) UBF: 7 - UBB: 2 - UBR: 220
(7/15/05 8:04:53 AM) Bad IE-pages: (none)
(7/15/05 8:04:53 AM) Stealth-String not found
(7/15/05 8:04:53 AM) No locked Files to delete. End without Reboot
(7/15/05 8:05:20 AM) Disinfection started
(7/15/05 8:05:20 AM) Bad-Dll(IEP): c:\windows\system32\etcsx.dll
(7/15/05 8:05:20 AM) UBF: 7 - UBB: 2 - UBR: 220
(7/15/05 8:05:20 AM) UBF: 7 - UBB: 2 - UBR: 220
(7/15/05 8:05:20 AM) Bad IE-pages: (none)
(7/15/05 8:05:20 AM) Stealth-String not found
(7/15/05 8:05:20 AM) No locked Files to delete. End without Reboot

Thank you !

alsocom

Post #2July 18, 2005, 7:27 PM UTC

Hello and welcome to TomCoyote.

I have merged all of your other threads together here for reference. Your computer is severly infected with the newest version of About:Blank.

Please stop using the spsehjfix as this is not the fix for the version of About:Blank on your computer. This will only fix part of the infection and cause it to infect the computer worse when it reinstalls itself.

I have not seen the added service in any of the logs you posted yet so this may take a a few tries to fix. What I need from you is a HijackThis log run in Safe Mode to see if the added service will show up there, than a fresh HijackThis log run in Normal Mode. After posting these two logs, do not reboot the computer nor use Internet Explorer if possible as this will cause the infection to morph and the file names may change.

Reboot the computer into Safe Mode (tap F8 during bootup, use arrow keys to select Safe Mode, then hit 'enter'). Run a scan with Hijackthis and save the log.

Reboot the computer normally, scan with Hijackthis again and save the log.

Post the logs as a reply to this topic. You will need to make a seperate reply for each log as they are too big together to fit in one reply. Remember not to reboot the computer nor use Internet Explorer if possible.

Garritt

Post #3July 18, 2005, 11:33 PM UTC

Hello, Great to hear from you ! Sorry if I made the problem worse. I did as directed and here are the two Hijack logs. FYI, when restarting from safe mode to normal, windows couldn't find 193 files before it finally went to desktop.

Hijack Safe Mode

Logfile of HijackThis v1.99.1
Scan saved at 7:13:25 PM, on 7/18/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\HiJack This\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R3 - Default URLSearchHook is missing
O2 - BHO: Class - {74573A6C-C0FD-80B4-5489-3A6D60261E63} - C:\WINDOWS\system32\ntrv32.dll (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Class - {E16ABF8F-83C2-19DB-8289-DC73827B4EE6} - C:\WINDOWS\system32\croq.dll (file missing)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [RealTray] C:\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [ComcastSUPPORT] C:\Program Files\Support.com\bin\tgkill.exe /cleaneahtioga /start
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [ipin32.exe] C:\WINDOWS\ipin32.exe
O4 - HKLM\..\Run: [ievs.exe] C:\WINDOWS\ievs.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [winbc.exe] C:\WINDOWS\system32\winbc.exe
O4 - HKLM\..\Run: [addsj32.exe] C:\WINDOWS\addsj32.exe
O4 - HKLM\..\Run: [sdkad.exe] C:\WINDOWS\system32\sdkad.exe
O4 - HKLM\..\Run: [apidc.exe] C:\WINDOWS\system32\apidc.exe
O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\SYSTEM32\tbctray.exe
O4 - HKLM\..\RunOnce: [apiwl32.exe] C:\WINDOWS\system32\apiwl32.exe
O4 - HKLM\..\RunOnce: [appgj.exe] C:\WINDOWS\system32\appgj.exe
O4 - HKLM\..\RunOnce: [ntxp.exe] C:\WINDOWS\system32\ntxp.exe
O4 - HKLM\..\RunOnce: [addpl.exe] C:\WINDOWS\system32\addpl.exe
O4 - HKLM\..\RunOnce: [winki32.exe] C:\WINDOWS\winki32.exe
O4 - HKLM\..\RunOnce: [ipnu.exe] C:\WINDOWS\ipnu.exe
O4 - HKLM\..\RunOnce: [winbx.exe] C:\WINDOWS\winbx.exe
O4 - HKLM\..\RunOnce: [crkm.exe] C:\WINDOWS\crkm.exe
O4 - HKLM\..\RunOnce: [nettd32.exe] C:\WINDOWS\nettd32.exe
O4 - HKLM\..\RunOnce: [iefj.exe] C:\WINDOWS\system32\iefj.exe
O4 - HKLM\..\RunOnce: [d3zx.exe] C:\WINDOWS\system32\d3zx.exe
O4 - HKLM\..\RunOnce: [appec.exe] C:\WINDOWS\system32\appec.exe
O4 - HKLM\..\RunOnce: [nettm.exe] C:\WINDOWS\system32\nettm.exe
O4 - HKLM\..\RunOnce: [ipjs.exe] C:\WINDOWS\ipjs.exe
O4 - HKLM\..\RunOnce: [addgd.exe] C:\WINDOWS\addgd.exe
O4 - HKLM\..\RunOnce: [d3lz.exe] C:\WINDOWS\system32\d3lz.exe
O4 - HKLM\..\RunOnce: [sysxw32.exe] C:\WINDOWS\system32\sysxw32.exe
O4 - HKLM\..\RunOnce: [sysxe32.exe] C:\WINDOWS\sysxe32.exe
O4 - HKLM\..\RunOnce: [iekp.exe] C:\WINDOWS\system32\iekp.exe
O4 - HKLM\..\RunOnce: [mfcwn32.exe] C:\WINDOWS\mfcwn32.exe
O4 - HKLM\..\RunOnce: [atlqf32.exe] C:\WINDOWS\system32\atlqf32.exe
O4 - HKLM\..\RunOnce: [ntbb.exe] C:\WINDOWS\ntbb.exe
O4 - HKLM\..\RunOnce: [netjw32.exe] C:\WINDOWS\netjw32.exe
O4 - HKLM\..\RunOnce: [addwy.exe] C:\WINDOWS\addwy.exe
O4 - HKLM\..\RunOnce: [crzj32.exe] C:\WINDOWS\crzj32.exe
O4 - HKLM\..\RunOnce: [crxh32.exe] C:\WINDOWS\system32\crxh32.exe
O4 - HKLM\..\RunOnce: [ntpy32.exe] C:\WINDOWS\ntpy32.exe
O4 - HKLM\..\RunOnce: [javalq32.exe] C:\WINDOWS\javalq32.exe
O4 - HKLM\..\RunOnce: [addie.exe] C:\WINDOWS\addie.exe
O4 - HKLM\..\RunOnce: [sdkho.exe] C:\WINDOWS\system32\sdkho.exe
O4 - HKLM\..\RunOnce: [winly.exe] C:\WINDOWS\winly.exe
O4 - HKLM\..\RunOnce: [mfcvz.exe] C:\WINDOWS\mfcvz.exe
O4 - HKLM\..\RunOnce: [adddq32.exe] C:\WINDOWS\system32\adddq32.exe
O4 - HKLM\..\RunOnce: [mfcef.exe] C:\WINDOWS\system32\mfcef.exe
O4 - HKLM\..\RunOnce: [ietc.exe] C:\WINDOWS\ietc.exe
O4 - HKLM\..\RunOnce: [atlus.exe] C:\WINDOWS\system32\atlus.exe
O4 - HKLM\..\RunOnce: [addto32.exe] C:\WINDOWS\system32\addto32.exe
O4 - HKLM\..\RunOnce: [d3ri32.exe] C:\WINDOWS\d3ri32.exe
O4 - HKLM\..\RunOnce: [appxj.exe] C:\WINDOWS\appxj.exe
O4 - HKLM\..\RunOnce: [netrn.exe] C:\WINDOWS\netrn.exe
O4 - HKLM\..\RunOnce: [atlmz.exe] C:\WINDOWS\atlmz.exe
O4 - HKLM\..\RunOnce: [addyz.exe] C:\WINDOWS\system32\addyz.exe
O4 - HKLM\..\RunOnce: [d3xp32.exe] C:\WINDOWS\system32\d3xp32.exe
O4 - HKLM\..\RunOnce: [winhu32.exe] C:\WINDOWS\system32\winhu32.exe
O4 - HKLM\..\RunOnce: [nttc32.exe] C:\WINDOWS\nttc32.exe
O4 - HKLM\..\RunOnce: [appjd32.exe] C:\WINDOWS\appjd32.exe
O4 - HKLM\..\RunOnce: [apioi32.exe] C:\WINDOWS\system32\apioi32.exe
O4 - HKLM\..\RunOnce: [mswq.exe] C:\WINDOWS\mswq.exe
O4 - HKLM\..\RunOnce: [javasu.exe] C:\WINDOWS\system32\javasu.exe
O4 - HKLM\..\RunOnce: [syspr32.exe] C:\WINDOWS\syspr32.exe
O4 - HKLM\..\RunOnce: [javaoe32.exe] C:\WINDOWS\javaoe32.exe
O4 - HKLM\..\RunOnce: [mstj.exe] C:\WINDOWS\mstj.exe
O4 - HKLM\..\RunOnce: [mswp.exe] C:\WINDOWS\system32\mswp.exe
O4 - HKLM\..\RunOnce: [apika.exe] C:\WINDOWS\system32\apika.exe
O4 - HKLM\..\RunOnce: [ieye32.exe] C:\WINDOWS\ieye32.exe
O4 - HKLM\..\RunOnce: [appzt.exe] C:\WINDOWS\appzt.exe
O4 - HKLM\..\RunOnce: [msyj32.exe] C:\WINDOWS\msyj32.exe
O4 - HKLM\..\RunOnce: [mskh32.exe] C:\WINDOWS\mskh32.exe
O4 - HKLM\..\RunOnce: [sdkfu.exe] C:\WINDOWS\sdkfu.exe
O4 - HKLM\..\RunOnce: [apisu.exe] C:\WINDOWS\apisu.exe
O4 - HKLM\..\RunOnce: [ievo.exe] C:\WINDOWS\ievo.exe
O4 - HKLM\..\RunOnce: [msep.exe] C:\WINDOWS\msep.exe
O4 - HKLM\..\RunOnce: [apptm.exe] C:\WINDOWS\apptm.exe
O4 - HKLM\..\RunOnce: [ntrk32.exe] C:\WINDOWS\ntrk32.exe
O4 - HKLM\..\RunOnce: [mfcpr32.exe] C:\WINDOWS\system32\mfcpr32.exe
O4 - HKLM\..\RunOnce: [crkd.exe] C:\WINDOWS\system32\crkd.exe
O4 - HKLM\..\RunOnce: [ipop32.exe] C:\WINDOWS\ipop32.exe
O4 - HKLM\..\RunOnce: [apign.exe] C:\WINDOWS\apign.exe
O4 - HKLM\..\RunOnce: [mfchn.exe] C:\WINDOWS\mfchn.exe
O4 - HKLM\..\RunOnce: [sdkwl.exe] C:\WINDOWS\system32\sdkwl.exe
O4 - HKLM\..\RunOnce: [ntfl.exe] C:\WINDOWS\ntfl.exe
O4 - HKLM\..\RunOnce: [sdklp.exe] C:\WINDOWS\sdklp.exe
O4 - HKLM\..\RunOnce: [javanj32.exe] C:\WINDOWS\javanj32.exe
O4 - HKLM\..\RunOnce: [sdkce.exe] C:\WINDOWS\system32\sdkce.exe
O4 - HKLM\..\RunOnce: [msmn32.exe] C:\WINDOWS\msmn32.exe
O4 - HKLM\..\RunOnce: [javakm.exe] C:\WINDOWS\javakm.exe
O4 - HKLM\..\RunOnce: [sdkcb32.exe] C:\WINDOWS\sdkcb32.exe
O4 - HKLM\..\RunOnce: [atlhf32.exe] C:\WINDOWS\atlhf32.exe
O4 - HKLM\..\RunOnce: [sdkcr32.exe] C:\WINDOWS\sdkcr32.exe
O4 - HKLM\..\RunOnce: [d3pv32.exe] C:\WINDOWS\system32\d3pv32.exe
O4 - HKLM\..\RunOnce: [apipv.exe] C:\WINDOWS\apipv.exe
O4 - HKLM\..\RunOnce: [addkh.exe] C:\WINDOWS\system32\addkh.exe
O4 - HKLM\..\RunOnce: [ipiw32.exe] C:\WINDOWS\ipiw32.exe
O4 - HKLM\..\RunOnce: [netxr.exe] C:\WINDOWS\system32\netxr.exe
O4 - HKLM\..\RunOnce: [sdksa.exe] C:\WINDOWS\system32\sdksa.exe
O4 - HKLM\..\RunOnce: [msls32.exe] C:\WINDOWS\msls32.exe
O4 - HKLM\..\RunOnce: [apppm.exe] C:\WINDOWS\apppm.exe
O4 - HKLM\..\RunOnce: [javaeh.exe] C:\WINDOWS\javaeh.exe
O4 - HKLM\..\RunOnce: [javaba.exe] C:\WINDOWS\javaba.exe
O4 - HKLM\..\RunOnce: [mstb32.exe] C:\WINDOWS\mstb32.exe
O4 - HKLM\..\RunOnce: [msru32.exe] C:\WINDOWS\system32\msru32.exe
O4 - HKLM\..\RunOnce: [appvg.exe] C:\WINDOWS\system32\appvg.exe
O4 - HKLM\..\RunOnce: [apppa32.exe] C:\WINDOWS\system32\apppa32.exe
O4 - HKLM\..\RunOnce: [msuw32.exe] C:\WINDOWS\system32\msuw32.exe
O4 - HKLM\..\RunOnce: [atlmc32.exe] C:\WINDOWS\atlmc32.exe
O4 - HKLM\..\RunOnce: [netzh.exe] C:\WINDOWS\system32\netzh.exe
O4 - HKLM\..\RunOnce: [netzu32.exe] C:\WINDOWS\netzu32.exe
O4 - HKLM\..\RunOnce: [ipyc.exe] C:\WINDOWS\ipyc.exe
O4 - HKLM\..\RunOnce: [apihc.exe] C:\WINDOWS\apihc.exe
O4 - HKLM\..\RunOnce: [crxz32.exe] C:\WINDOWS\system32\crxz32.exe
O4 - HKLM\..\RunOnce: [atloe.exe] C:\WINDOWS\atloe.exe
O4 - HKLM\..\RunOnce: [ietv32.exe] C:\WINDOWS\system32\ietv32.exe
O4 - HKLM\..\RunOnce: [netsv32.exe] C:\WINDOWS\netsv32.exe
O4 - HKLM\..\RunOnce: [msvg32.exe] C:\WINDOWS\system32\msvg32.exe
O4 - HKLM\..\RunOnce: [sdkal.exe] C:\WINDOWS\sdkal.exe
O4 - HKLM\..\RunOnce: [d3fp.exe] C:\WINDOWS\system32\d3fp.exe
O4 - HKLM\..\RunOnce: [sysxq.exe] C:\WINDOWS\system32\sysxq.exe
O4 - HKLM\..\RunOnce: [atlip.exe] C:\WINDOWS\system32\atlip.exe
O4 - HKLM\..\RunOnce: [ipbi.exe] C:\WINDOWS\ipbi.exe
O4 - HKLM\..\RunOnce: [wingm.exe] C:\WINDOWS\system32\wingm.exe
O4 - HKLM\..\RunOnce: [d3kq.exe] C:\WINDOWS\system32\d3kq.exe
O4 - HKLM\..\RunOnce: [syssm.exe] C:\WINDOWS\syssm.exe
O4 - HKLM\..\RunOnce: [d3nq.exe] C:\WINDOWS\system32\d3nq.exe
O4 - HKLM\..\RunOnce: [appln32.exe] C:\WINDOWS\appln32.exe
O4 - HKLM\..\RunOnce: [ippz.exe] C:\WINDOWS\ippz.exe
O4 - HKLM\..\RunOnce: [ipjt32.exe] C:\WINDOWS\ipjt32.exe
O4 - HKLM\..\RunOnce: [sdkcs32.exe] C:\WINDOWS\sdkcs32.exe
O4 - HKLM\..\RunOnce: [appio32.exe] C:\WINDOWS\system32\appio32.exe
O4 - HKLM\..\RunOnce: [netsu32.exe] C:\WINDOWS\netsu32.exe
O4 - HKLM\..\RunOnce: [ipln.exe] C:\WINDOWS\system32\ipln.exe
O4 - HKLM\..\RunOnce: [mskq32.exe] C:\WINDOWS\mskq32.exe
O4 - HKLM\..\RunOnce: [appin32.exe] C:\WINDOWS\appin32.exe
O4 - HKLM\..\RunOnce: [ieaw32.exe] C:\WINDOWS\system32\ieaw32.exe
O4 - HKLM\..\RunOnce: [apptv32.exe] C:\WINDOWS\apptv32.exe
O4 - HKLM\..\RunOnce: [atlfg32.exe] C:\WINDOWS\system32\atlfg32.exe
O4 - HKLM\..\RunOnce: [d3vn.exe] C:\WINDOWS\d3vn.exe
O4 - HKLM\..\RunOnce: [d3qw.exe] C:\WINDOWS\d3qw.exe
O4 - HKLM\..\RunOnce: [winwc32.exe] C:\WINDOWS\winwc32.exe
O4 - HKLM\..\RunOnce: [ntwk.exe] C:\WINDOWS\system32\ntwk.exe
O4 - HKLM\..\RunOnce: [apiaw32.exe] C:\WINDOWS\apiaw32.exe
O4 - HKLM\..\RunOnce: [addqd.exe] C:\WINDOWS\system32\addqd.exe
O4 - HKLM\..\RunOnce: [crpt32.exe] C:\WINDOWS\system32\crpt32.exe
O4 - HKLM\..\RunOnce: [sysis32.exe] C:\WINDOWS\system32\sysis32.exe
O4 - HKLM\..\RunOnce: [apivc32.exe] C:\WINDOWS\apivc32.exe
O4 - HKLM\..\RunOnce: [wintr32.exe] C:\WINDOWS\system32\wintr32.exe
O4 - HKLM\..\RunOnce: [addez32.exe] C:\WINDOWS\addez32.exe
O4 - HKLM\..\RunOnce: [netxo32.exe] C:\WINDOWS\netxo32.exe
O4 - HKLM\..\RunOnce: [sdkec32.exe] C:\WINDOWS\system32\sdkec32.exe
O4 - HKLM\..\RunOnce: [crgr.exe] C:\WINDOWS\crgr.exe
O4 - HKLM\..\RunOnce: [cric32.exe] C:\WINDOWS\cric32.exe
O4 - HKLM\..\RunOnce: [neton.exe] C:\WINDOWS\neton.exe
O4 - HKLM\..\RunOnce: [netig.exe] C:\WINDOWS\system32\netig.exe
O4 - HKLM\..\RunOnce: [winki.exe] C:\WINDOWS\system32\winki.exe
O4 - HKLM\..\RunOnce: [apizf32.exe] C:\WINDOWS\apizf32.exe
O4 - HKLM\..\RunOnce: [sysnz32.exe] C:\WINDOWS\sysnz32.exe
O4 - HKLM\..\RunOnce: [ntnp32.exe] C:\WINDOWS\ntnp32.exe
O4 - HKLM\..\RunOnce: [msrb.exe] C:\WINDOWS\system32\msrb.exe
O4 - HKLM\..\RunOnce: [ntyp.exe] C:\WINDOWS\ntyp.exe
O4 - HKLM\..\RunOnce: [ntsi32.exe] C:\WINDOWS\ntsi32.exe
O4 - HKLM\..\RunOnce: [ipey32.exe] C:\WINDOWS\system32\ipey32.exe
O4 - HKLM\..\RunOnce: [apiis32.exe] C:\WINDOWS\apiis32.exe
O4 - HKLM\..\RunOnce: [winga.exe] C:\WINDOWS\system32\winga.exe
O4 - HKLM\..\RunOnce: [crfp32.exe] C:\WINDOWS\system32\crfp32.exe
O4 - HKLM\..\RunOnce: [appjh32.exe] C:\WINDOWS\system32\appjh32.exe
O4 - HKLM\..\RunOnce: [apizo.exe] C:\WINDOWS\apizo.exe
O4 - HKLM\..\RunOnce: [iehc32.exe] C:\WINDOWS\system32\iehc32.exe
O4 - HKLM\..\RunOnce: [javaxs32.exe] C:\WINDOWS\javaxs32.exe
O4 - HKLM\..\RunOnce: [ntbt.exe] C:\WINDOWS\ntbt.exe
O4 - HKLM\..\RunOnce: [d3dg.exe] C:\WINDOWS\system32\d3dg.exe
O4 - HKLM\..\RunOnce: [javame.exe] C:\WINDOWS\javame.exe
O4 - HKLM\..\RunOnce: [msmk32.exe] C:\WINDOWS\system32\msmk32.exe
O4 - HKLM\..\RunOnce: [javavt.exe] C:\WINDOWS\javavt.exe
O4 - HKLM\..\RunOnce: [mfcwy.exe] C:\WINDOWS\system32\mfcwy.exe
O4 - HKLM\..\RunOnce: [d3qk.exe] C:\WINDOWS\d3qk.exe
O4 - HKLM\..\RunOnce: [sdkfz.exe] C:\WINDOWS\sdkfz.exe
O4 - HKLM\..\RunOnce: [d3tb.exe] C:\WINDOWS\system32\d3tb.exe
O4 - HKLM\..\RunOnce: [sdkjz32.exe] C:\WINDOWS\sdkjz32.exe
O4 - HKLM\..\RunOnce: [addlq32.exe] C:\WINDOWS\system32\addlq32.exe
O4 - HKLM\..\RunOnce: [apiyk.exe] C:\WINDOWS\apiyk.exe
O4 - HKLM\..\RunOnce: [apiyd.exe] C:\WINDOWS\system32\apiyd.exe
O4 - HKLM\..\RunOnce: [atlqr32.exe] C:\WINDOWS\system32\atlqr32.exe
O4 - HKLM\..\RunOnce: [mfckd32.exe] C:\WINDOWS\mfckd32.exe
O4 - HKLM\..\RunOnce: [winls32.exe] C:\WINDOWS\system32\winls32.exe
O4 - HKLM\..\RunOnce: [iepm32.exe] C:\WINDOWS\iepm32.exe
O4 - HKLM\..\RunOnce: [winpr.exe] C:\WINDOWS\system32\winpr.exe
O4 - HKLM\..\RunOnce: [apisl32.exe] C:\WINDOWS\system32\apisl32.exe
O4 - HKLM\..\RunOnce: [apprh32.exe] C:\WINDOWS\apprh32.exe
O4 - HKLM\..\RunOnce: [crts32.exe] C:\WINDOWS\system32\crts32.exe
O4 - HKLM\..\RunOnce: [msem32.exe] C:\WINDOWS\msem32.exe
O4 - HKLM\..\RunOnce: [addlo32.exe] C:\WINDOWS\addlo32.exe
O4 - HKLM\..\RunOnce: [javazz32.exe] C:\WINDOWS\javazz32.exe
O4 - HKLM\..\RunOnce: [mfcts32.exe] C:\WINDOWS\mfcts32.exe
O4 - HKLM\..\RunOnce: [javacb32.exe] C:\WINDOWS\javacb32.exe
O4 - HKLM\..\RunOnce: [atlzl.exe] C:\WINDOWS\atlzl.exe
O4 - HKLM\..\RunOnce: [crbl.exe] C:\WINDOWS\crbl.exe
O4 - HKLM\..\RunOnce: [netgp.exe] C:\WINDOWS\system32\netgp.exe
O4 - HKLM\..\RunOnce: [crkt.exe] C:\WINDOWS\system32\crkt.exe
O4 - HKLM\..\RunOnce: [mfcbf32.exe] C:\WINDOWS\mfcbf32.exe
O4 - HKLM\..\RunOnce: [adddi.exe] C:\WINDOWS\system32\adddi.exe
O4 - HKLM\..\RunOnce: [d3cy32.exe] C:\WINDOWS\system32\d3cy32.exe
O4 - HKLM\..\RunOnce: [ipaf.exe] C:\WINDOWS\ipaf.exe
O4 - HKLM\..\RunOnce: [appzv32.exe] C:\WINDOWS\appzv32.exe
O4 - HKLM\..\RunOnce: [iepl32.exe] C:\WINDOWS\system32\iepl32.exe
O4 - HKLM\..\RunOnce: [sysxt32.exe] C:\WINDOWS\system32\sysxt32.exe
O4 - HKLM\..\RunOnce: [ieak.exe] C:\WINDOWS\system32\ieak.exe
O4 - HKLM\..\RunOnce: [iegh.exe] C:\WINDOWS\system32\iegh.exe
O4 - HKLM\..\RunOnce: [ntox32.exe] C:\WINDOWS\ntox32.exe
O4 - HKLM\..\RunOnce: [winiw32.exe] C:\WINDOWS\winiw32.exe
O4 - HKLM\..\RunOnce: [atlic.exe] C:\WINDOWS\system32\atlic.exe
O4 - HKLM\..\RunOnce: [ievm.exe] C:\WINDOWS\system32\ievm.exe
O4 - HKLM\..\RunOnce: [apies32.exe] C:\WINDOWS\system32\apies32.exe
O4 - HKLM\..\RunOnce: [crsw.exe] C:\WINDOWS\crsw.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Global Startup: MiniMavis.lnk = C:\Program Files\Broderbund\Mavis Beacon Teaches Typing 12 Standard\MiniMavis.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Support - {0895B50A-6911-4B86-9A2D-8108DA2E6E51} - http://www.comcastsupport.com (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {1C58F5E1-BC69-4DF2-BA9E-8D3FAD388E9F} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Help - {54F14A62-3EF8-48D8-AF3D-788B66D40724} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: Dell Home - {EE117DAA-A30B-40FC-945C-38AE1B80C1FA} - http://www.dellnet.com/ (file missing) (HKCU)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {02466323-75ED-11CF-A267-0020AF2546EA} (VivoActive Control) - http://player.vivo.com/ie/vvweb.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a224.g.akamai.net/7/224/52/20010620…meInstaller.exe
O16 - DPF: {4E15D681-1D20-11D4-8B72-000021DA1956} - http://www.hollandextreem.nl/plugin/hollandx.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1120629336926
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as…rl/SymAData.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX/kdx.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: EPSON V3 Service2(03) (EPSON_PM_RPCV2_01) - SEIKO EPSON CORPORATION - C:\WINDOWS\system32\E_S00RP1.EXE
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Garritt

Post #4July 18, 2005, 11:34 PM UTC

Here is the normal mode hijack.

Logfile of HijackThis v1.99.1
Scan saved at 7:26:58 PM, on 7/18/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\E_S00RP1.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\winki32.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\apidc.exe
C:\WINDOWS\SYSTEM32\tbctray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\HiJack This\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R3 - Default URLSearchHook is missing
O2 - BHO: Class - {74573A6C-C0FD-80B4-5489-3A6D60261E63} - C:\WINDOWS\system32\ntrv32.dll (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Class - {E16ABF8F-83C2-19DB-8289-DC73827B4EE6} - C:\WINDOWS\system32\croq.dll (file missing)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [RealTray] C:\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [ComcastSUPPORT] C:\Program Files\Support.com\bin\tgkill.exe /cleaneahtioga /start
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [ipin32.exe] C:\WINDOWS\ipin32.exe
O4 - HKLM\..\Run: [ievs.exe] C:\WINDOWS\ievs.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [winbc.exe] C:\WINDOWS\system32\winbc.exe
O4 - HKLM\..\Run: [addsj32.exe] C:\WINDOWS\addsj32.exe
O4 - HKLM\..\Run: [sdkad.exe] C:\WINDOWS\system32\sdkad.exe
O4 - HKLM\..\Run: [apidc.exe] C:\WINDOWS\system32\apidc.exe
O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\SYSTEM32\tbctray.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Global Startup: MiniMavis.lnk = C:\Program Files\Broderbund\Mavis Beacon Teaches Typing 12 Standard\MiniMavis.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Support - {0895B50A-6911-4B86-9A2D-8108DA2E6E51} - http://www.comcastsupport.com (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {1C58F5E1-BC69-4DF2-BA9E-8D3FAD388E9F} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Help - {54F14A62-3EF8-48D8-AF3D-788B66D40724} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: Dell Home - {EE117DAA-A30B-40FC-945C-38AE1B80C1FA} - http://www.dellnet.com/ (file missing) (HKCU)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {02466323-75ED-11CF-A267-0020AF2546EA} (VivoActive Control) - http://player.vivo.com/ie/vvweb.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a224.g.akamai.net/7/224/52/20010620…meInstaller.exe
O16 - DPF: {4E15D681-1D20-11D4-8B72-000021DA1956} - http://www.hollandextreem.nl/plugin/hollandx.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1120629336926
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as…rl/SymAData.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX/kdx.cab
O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\winki32.exe" /s (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: EPSON V3 Service2(03) (EPSON_PM_RPCV2_01) - SEIKO EPSON CORPORATION - C:\WINDOWS\system32\E_S00RP1.EXE
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

alsocom

Post #5July 19, 2005, 12:14 AM UTC

I see the service showed up in the second scan. Do you have your Windows XP installation CD's? We may need them to replace any missing files after removing the infection.

Step#1:Getting Ready

Please save these instructions to WordPad so that you have them accessible while following the steps. You also may want to print out these directions as the Internet will not be available.

After downloading the tools, you must disconnect from the internet totally, because staying connected while fixing will prevent the fix from working. Also please keep Internet Explorer and Outlook Express closed throughout as opening either will reinstall the infection.

To replace Internet Explorer to use during this fix, please use Internet Explorer once to download and install FireFox, to be used as your alternate browser throughout this fix.

Close Outlook Express and Internet Explorer for the duration of this fix

Please start by downloading the tools you will need to clean this infection with FireFox. If you have a problem or question with any please continue to follow the list step by step to the end and ask the questions when you are asked to reply. Just be sure to let us know what the problem was when you finally reply.

Step#2:Show All Hidden Files Very Important

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Clear "Hide protected operating system files."
Click Apply, and then click OK.

Step#3:Download CWShredder

1. Please Download the most recent version of CWShredder, from CWSInstall.exe

2. Check for Updates but please Do NOT use it yet

Step#4:Download About Buster

1. Please download About:Buster from here: http://www.malwarebytes.biz/AboutBuster5.zip.

2. Once it is downloaded extract it to c:\aboutbuster.

3. Check to make sure it is up-to-date. Please Do NOT use it yet

Step#5:Download Registrar Lite

Another program to download is Registrar Lite for use later: Please download Registrar Lite and install it to C:\Program Files\RegLite\ . This is a registry editor that is very easy to use. Caution should be exercised when editing the registry as it is very easy to render a Computer unbootable by deleting the wrong key

Step#6:Download Ewido Security Suite

Download and install Ewido security suite
Right Click on the “E” icon in your taskbar and open Ewido Security Suite then click “update” to get the most recent definitions for it to use.
When it prompts you to update, click the OK button.
download the updates and when they are finished installing, close the window
Please Do Not Use It Yet

Step#7:Download A Registry File to Remove Registry Entries

Please download the following zip file to your desktop:
HSfix
Double Click on HSfix.zip and it will unzip to a new folder it makes on your desktop, called HSfix
Do Not Use It Yet

Please disconnect from the Internet

Reboot your computer into Safe Mode by tapping F8 while booting up and continue for the rest of the fix in SAFE MODE

Step#8:Disable The Bad Service ** Very Important!!**

Click on start > control panel > administrative programs > services. Look for a service called Network Security Service. Double click on that service and click stop and then set the startup to disabled. Also write down the name and path of the file listed in the Path to executable field. This filename must be deleted below.

Step#9:Stop The Running Processes

Press control-alt-delete to get into the task manager and end the following processes if they exist:

winki32.exe
apidc.exe

Step#10:Delete the Offending Files

I now need you to delete the following files:

C:\WINDOWS\system32\ntrv32.dll
C:\WINDOWS\system32\croq.dll
C:\WINDOWS\system32\winbc.exe
C:\WINDOWS\system32\sdkad.exe
C:\WINDOWS\system32\apidc.exe
C:\WINDOWS\addsj32.exe
C:\WINDOWS\ipin32.exe
C:\WINDOWS\ievs.exe
C:\WINDOWS\winki32.exe

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. if it is uncheck it and try again.

Step#11:Cleaning With HijackThis

Open HijackThis, run a scan and put a checkmark next to each of these entries (some may be gone after uninstalling some programs):

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
R3 - Default URLSearchHook is missing

O2 - BHO: Class - {74573A6C-C0FD-80B4-5489-3A6D60261E63} - C:\WINDOWS\system32\ntrv32.dll (file missing)
O2 - BHO: Class - {E16ABF8F-83C2-19DB-8289-DC73827B4EE6} - C:\WINDOWS\system32\croq.dll (file missing)

O4 - HKLM\..\Run: [ipin32.exe] C:\WINDOWS\ipin32.exe
O4 - HKLM\..\Run: [ievs.exe] C:\WINDOWS\ievs.exe
O4 - HKLM\..\Run: [winbc.exe] C:\WINDOWS\system32\winbc.exe
O4 - HKLM\..\Run: [addsj32.exe] C:\WINDOWS\addsj32.exe
O4 - HKLM\..\Run: [sdkad.exe] C:\WINDOWS\system32\sdkad.exe
O4 - HKLM\..\Run: [apidc.exe] C:\WINDOWS\system32\apidc.exe

O16 - DPF: {4E15D681-1D20-11D4-8B72-000021DA1956} - http://www.hollandextreem.nl/plugin/hollandx.exe

O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\winki32.exe" /s (file missing)

With all other programs and browsers closed, click Fix Checked.

Step#12: Backup The Registry

In the next step we are going to remove a service that gets installed by this malware.

1. Open Registrar Lite and run it.

2. Copy and paste the bold text below into the address bar of Registrar Lite:(this is making a Registry backup for safety in case of error)

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\

Go to File> Export and and save as (in the C:\Program Files\Registrar Lite (Reglite) folder):

1.) Winkey.reg (Save as type: regedit4 .reg type)
2.) Winkey.hiv (Save as type: Scroll to select-regetd32/WinAPI *hiv *dat files)

Step#13: Use the HSfix.reg file

Navigate to the HSfix folder on your Desktop
Then double-click on the HSfix.reg file, and when it prompts to merge say yes, and this will clear some registry entries left behind by the process.
if you have a popup from any of your protection programs asking if you want to make a change to the registry, say Yes or Accept it

Step#14:Fixing With CWShredder

CLOSE ALL WINDOWS except CWShredder
Run the program by clicking 'fix' and letting it fix all CWS remnants.

Step#15:Fixing With About Buster

This is the step where we will use About:Buster that you had downloaded previously.

Navigate to the c:\aboutbuster directory
double-click on aboutbuster.exe
When the tool opens press the OK button, then Start button, then the OK button
then finally the Yes button. It will start scanning your computer for files.
If it asks if you would like to do a second pass, allow it to do so.
Post the log file in your next reply

Step#16:Scan With Ewido Security Suite

Launch Ewido again
Click on Scanner>Complete System Scan.
Let the program scan your PC.
When the scan asks to clean files click OK.
When scan is completed, click Save report. to your desktop.
Post the report in your next reply.

Reboot your computer back to normal mode

Step#17:Scan and Post a New HJT log with other logs

Scan again with HijackThis and save log.

Reconnect To The Internet
Post your logs from HijackThis, About Buster, and Ewido Security Suite here in this thread with any questions or problems that you have run into.
There are still some steps that are necessary to clear out all of the malware. There will be necessary files that it has deleted that will need to be replaced.

Garritt

Post #6July 19, 2005, 6:03 AM UTC

Alan, Thanks for all your help.

Everything ran smoothly. I do have a few questions for you. Can Ewido and Norton run together without fighting? I run Norton and I now have spybot and adaware to run as well … anything else to keep me clean? Should I run ccschredder, ccleaner, etc … ? Sadly, I can't find my WinXP disc, I have 2 installs and can't locate either one … I'll keep looking.

Here are the reports you asked about.

AboutBuster 5.0 reference file 31
Scan started on [7/19/2005] at [12:39:52 AM]
————————————————
Streams(ADS) not scanned: System not NTFS
————————————————
Removed File! : C:\Windows\ejfzz.dat
Removed File! : C:\Windows\iqcpo.dat
Removed File! : C:\Windows\qprcu.dat
Removed File! : C:\Windows\bfjeii.dat
Removed File! : C:\Windows\mzuxxd.dat
Removed File! : C:\Windows\zpgsg.dat
Removed File! : C:\Windows\hjjjw.dat
Removed File! : C:\Windows\eqatyk.dat
Removed File! : C:\Windows\zpgsgm.dat
Removed File! : C:\Windows\jrjdvz.dat
Removed File! : C:\Windows\kvqohu.dat
Removed File! : C:\Windows\shrlnf.dat
Removed File! : C:\Windows\ewisqm.dat
Removed File! : C:\Windows\abuzx.dat
Removed File! : C:\Windows\nttdz.dat
Removed File! : C:\Windows\gedjfv.dat
Removed File! : C:\Windows\mnendp.dat
Removed File! : C:\Windows\vewayf.dat
Removed File! : C:\Windows\sjvis.dat
Removed File! : C:\Windows\lcrgc.dat
Removed File! : C:\Windows\yxfjvc.dat
Removed File! : C:\Windows\bihdwq.dat
Removed File! : C:\Windows\aizfwr.dat
Removed File! : C:\Windows\djkqte.dat
Removed File! : C:\Windows\dgewta.dat
Removed File! : C:\Windows\System32\fezhr.dat
Removed File! : C:\Windows\System32\deevt.dat
Removed File! : C:\Windows\System32\mchcw.dat
Removed File! : C:\Windows\System32\ixdcb.dat
Removed File! : C:\Windows\System32\pzdcj.dat
Removed File! : C:\Windows\System32\gibjg.dat
Removed File! : C:\Windows\System32\sdgim.dat
Removed File! : C:\Windows\System32\vbobs.dat
Removed File! : C:\Windows\System32\baspm.dat
————————————————
Scan was COMPLETED SUCCESSFULLY at 12:41:44 AM

I get the feeling that something is missing from the next one …

———————————————————
ewido security suite - Scan report
———————————————————

+ Created on: 1:43:48 AM, 7/19/2005
+ Report-Checksum: 49416491

Logfile of HijackThis v1.99.1
Scan saved at 1:48:28 AM, on 7/19/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\E_S00RP1.EXE
C:\Program Files\ewido security suite\ewidoctrl.exe
C:\Program Files\ewido security suite\ewidoguard.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\RealPlayer\RealPlay.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\SYSTEM32\tbctray.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\HiJack This\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [RealTray] C:\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [ComcastSUPPORT] C:\Program Files\Support.com\bin\tgkill.exe /cleaneahtioga /start
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\SYSTEM32\tbctray.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Global Startup: MiniMavis.lnk = C:\Program Files\Broderbund\Mavis Beacon Teaches Typing 12 Standard\MiniMavis.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Support - {0895B50A-6911-4B86-9A2D-8108DA2E6E51} - http://www.comcastsupport.com (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {1C58F5E1-BC69-4DF2-BA9E-8D3FAD388E9F} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Help - {54F14A62-3EF8-48D8-AF3D-788B66D40724} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: Dell Home - {EE117DAA-A30B-40FC-945C-38AE1B80C1FA} - http://www.dellnet.com/ (file missing) (HKCU)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {02466323-75ED-11CF-A267-0020AF2546EA} (VivoActive Control) - http://player.vivo.com/ie/vvweb.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a224.g.akamai.net/7/224/52/20010620…meInstaller.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1120629336926
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as…rl/SymAData.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX/kdx.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: EPSON V3 Service2(03) (EPSON_PM_RPCV2_01) - SEIKO EPSON CORPORATION - C:\WINDOWS\system32\E_S00RP1.EXE
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido security suite\ewidoguard.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

alsocom

Post #7July 19, 2005, 6:15 AM UTC

It does look like the Ewido log didn't save properly.
Norton and Ewido should have no problem working together on your computer. Cwshredder is not necessary to run unless you know you are infected with CoolWebSearch. If this is the case again, I would suggest asking for help here.

Step#1:Restore Deleted System Files

Now we need to see if we need to restore some deleted files:Please check for the following files using the Windows Search Engine:

control.exe
rundll32.exe
wmplayer.exe
msconfig.exe
notepad.exe
shell.dll
SDHelper.dll

If any are missing or not working properly then you can download new copies from
Merijn's Files and following the instructions at that site to have them where they belong for your OS.

If you are having any difficulty with Notepad, please go to Merijn's Files and choose 'Windows Files' from the menu on the left hand side of the page. Then choose 'Notepad' from the list and download it to C:\Windows and C:\Windows\System32
Download the Hoster from here. Press "Restore Original Hosts" and press "OK". Exit Program. This will restore the original deleted Hosts file.
This infection often deletes some system files that need to be replaced. The most frequent one it deletes is shell.dll in Win2K or XP. In XP there are two copies of this file, one in Windows (WINNT) and one in Windows\System32. It does not delete the one in Windows\System so it does not affect Win9x/ME. If you find it missing, please copy the shell.dll from c:\windows\system32\dllcache into both \Windows (WINNT) and Windows\System32 .
The other system file which is most frequently deleted is control.exe. Please check to make sure that you have this file and it is the correct size. If not Please check for the existence of this file by going to to Merijn's Files (sdhelper) and examine where the file should be for your operating system. If the file is missing then download the appropriate file and place it in the proper place according to the information at this website. The control.exe is more often deleted in Win9x/ME.
If you have Spybot S&D installed you will also need to replace one file. Go here: Merijn's Files (sdhelper) and download SDHelper.dll. Copy the file to the folder containing you Spybot S&D program (normally C:\Program Files\Spybot - Search & Destroy). Then click Start > Run > regsvr32 "C:\Program Files\Spybot - Search & Destroy\SDHelper.dll" and press the OK button

Step#2:Download CCleaner
Download CCleaner from here to clean temp files from your computer.

Double click on the file to start the installation of the program.
Select your language and click OK, then next.
Read the license agreement and click I Agree.
Click next to use the default install location. Click Install then finish to complete installation.
Double click the CCleaner shortcut on the desktop to start the program.
Click Options < Advanced and uncheck "Only delete files in Windows Temp folders older than 48 hours".
Click Run Cleaner to run the program.
After it has completed it's process, click Exit.

Caution : It is not recommended to use the 'Issues' tab as it is known to find legitimate items.

Step#3:Complete An Online AntiVirus Scan

Run an online antivirus scan at:

Trend Micro-Housecall Online AV

Reboot

Step#4:Find the Infected Files On Your Hard Drive

Navigate to C:\Windows
look for files that were created at the approximate time and date as the infection occurred.
look for those that end in exe, DAT and DLL and if found, right click on the file and check properties. Legitimate files should be copyrighted by Microsoft
if you determine they are bad files, right click on them and choose delete
Navigate to C:\Windows\System or C:\Windows\System32 (depending on the OS) and repeat each of the above steps to check for those ending in exe, DAT and/or DLL
if the above files will not delete, then make a new folder on your desktop by right clicking on the desktop and choosing New > Folder. Name the folder CWS Files.
Move the files from C:\Windows or C:\Windows\System or C:\Windows\system32
to the new folder CWS Files.

Step#5:Scan And Post a New HijackThis Log

1. Scan again with HijackThis

2. POST your log file using Add Reply to see what is left to fix.

Garritt

Post #8July 19, 2005, 3:40 PM UTC

Hey Alan, Everything seemed to go well, I followed all your instructions. I looked through the .dat, .dll. .exe files. In properties, I couldn't find where any said which company made them. The online scan found and removed more bad files, something like 194. I ran spybot and Ad-Aware, they both ran clean .. that's a first for me! Here's the file you asked for …

Logfile of HijackThis v1.99.1
Scan saved at 11:31:12 AM, on 7/19/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\E_S00RP1.EXE
C:\Program Files\ewido security suite\ewidoctrl.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\SYSTEM32\tbctray.exe
C:\Program Files\ewido security suite\ewidoguard.exe
C:\Program Files\Messenger\msmsgs.exe
C:\HiJack This\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [RealTray] C:\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [ComcastSUPPORT] C:\Program Files\Support.com\bin\tgkill.exe /cleaneahtioga /start
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\SYSTEM32\tbctray.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Global Startup: MiniMavis.lnk = C:\Program Files\Broderbund\Mavis Beacon Teaches Typing 12 Standard\MiniMavis.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Support - {0895B50A-6911-4B86-9A2D-8108DA2E6E51} - http://www.comcastsupport.com (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {1C58F5E1-BC69-4DF2-BA9E-8D3FAD388E9F} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Help - {54F14A62-3EF8-48D8-AF3D-788B66D40724} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: Dell Home - {EE117DAA-A30B-40FC-945C-38AE1B80C1FA} - http://www.dellnet.com/ (file missing) (HKCU)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {02466323-75ED-11CF-A267-0020AF2546EA} (VivoActive Control) - http://player.vivo.com/ie/vvweb.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a224.g.akamai.net/7/224/52/20010620…meInstaller.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1120629336926
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as…rl/SymAData.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX/kdx.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: EPSON V3 Service2(03) (EPSON_PM_RPCV2_01) - SEIKO EPSON CORPORATION - C:\WINDOWS\system32\E_S00RP1.EXE
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido security suite\ewidoguard.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

alsocom

Post #9July 19, 2005, 11:27 PM UTC

Very nice work on removing this difficult infection.

There is just one entry left to fix with HijackThis.

Open HijackThis, run a scan and check the following:

Comcast (the cable folks who are replacing @home in some parts of the USA) have struck a deal with Tioga to provide an "enhanced" support and self-repairing tool. This is "beta" at present and was made available to download by mistake at present. Remove via Start -> Settings -> Add/Remove Programs
O4 - HKLM\..\Run: [ComcastSUPPORT] C:\Program Files\Support.com\bin\tgkill.exe /cleaneahtioga /start

With all other programs and browsers closed, click Fix Checked.

Reset and Re-enable your System Restore to remove bad files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected.)

1. Right-click My Computer, and then click Properties.
2. On the System Restore tab, put a check mark in the 'Turn Off System Restore' check box.
3. Click OK, and then click Yes.
4. Restart the computer.
5. Repeat steps 1 - 2, this time clearing the box beside 'Turn Off System Restore', click 'OK'.

I suggest that you get these programs to help keep the computer clean:

Spyware Blaster - Blocks bad ActiveX items from installing on your computer. Spyware Blaster runs silently in the background.
ie-spyad - Puts over 12,000 bad URLs into your restricted sites for Internet Explorer.
Google Toolbar - Blocks many unwanted pop-ups in Internet Explorer.

Update these regularly.

You may also want to read "How did I get infected in the first place" to learn how to better secure your computer.

Be sure to keep Windows and your Anti-virus updated.

Garritt

Post #10July 20, 2005, 2:10 AM UTC

Alan, I followed your directions. I also loaded the programs you suggested. Before I post my Hijack, I want to thank you for helping me. Honestly, I was and would be completely lost without your taking the time to help. Thank you.

Logfile of HijackThis v1.99.1
Scan saved at 10:01:03 PM, on 7/19/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\E_S00RP1.EXE
C:\Program Files\ewido security suite\ewidoctrl.exe
C:\Program Files\ewido security suite\ewidoguard.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\SYSTEM32\tbctray.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\HiJack This\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\SYSTEM32\tbctray.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Global Startup: MiniMavis.lnk = C:\Program Files\Broderbund\Mavis Beacon Teaches Typing 12 Standard\MiniMavis.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {02466323-75ED-11CF-A267-0020AF2546EA} (VivoActive Control) - http://player.vivo.com/ie/vvweb.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a224.g.akamai.net/7/224/52/20010620…meInstaller.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1120629336926
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as…rl/SymAData.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX/kdx.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: EPSON V3 Service2(03) (EPSON_PM_RPCV2_01) - SEIKO EPSON CORPORATION - C:\WINDOWS\system32\E_S00RP1.EXE
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido security suite\ewidoguard.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

How does everything look now?

alsocom

Post #11July 20, 2005, 2:24 AM UTC

Your welcome. Glad to be able to help get your computer clean. Log looks great now.

Good luck and Safe Surfing.

alsocom

Post #12July 24, 2005, 2:03 AM UTC

Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

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