Computer Is Acting Up

cmckee cmckee cmckee cmckee

You have done very well. It looks like all the bad stuff is gone.

Just a few things for you to do.

If you know what these are and use them then leave them otherwise fix these entries with HJT. If you remove them and need them you will just be prompted to download them again the next time you visit the site so no harm done if you remove them.
O16 - DPF: {14C1B87C-3342-445F-9B5E-365FF330A3AC} (Hewlett-Packard Online Support Services) - http://h20278.www2.hp.com/HPISWeb/Customer…DataManager.CAB
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/insta…staller_gmn.cab
O16 - DPF: {A526A2C7-723E-4081-BF70-A7A9913E8C4A} (LogData Class) - http://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab




Now I need you to update your Java as your version is outdated and leaving holes in your system for the bad guys to get in.

• Your Java is out of date and leaving your system vulnerable.
• Go to your Add-Remove Programs in the Control Panel and uninstall any previous versions of Java (J2SE Runtime Environment)
• It should have an icon next to it:
  [external image: Posted Image]
  Select it and click Remove.
• Reboot your system.
• Then go to the Sun Microsystems and install the update
• Java Runtime Environment (JRE) 5.0 Update 11 <–This is what you need to download and install.
• If you chose the online installation, it will prompt you to run the program.
• If you chose the offline installation, you will be prompted to save the file and you can run it from wherever you saved it.
• Then after install you can verify your installation here Sun Java Verify

I like to to do the offline installation and save the setup file in case I may need it in the future




How is your system running now??? If all is ok, I have some free programs for you to install to help keep you more secure on the internet.

Ken

Good morning Ken, My system is doing very good now no more pop ups Thanks for all your help. I would like for you to tell me if I need to uninstall some of the spyware that I downloaded I think I may have too many things starting up. I will do the other things you ask me to do later on today. I don't have time now. Have a great day CMcKee I'm very happy now.

Hi Ken I didn't remove anything from hjt because I do use them. I did not see java in the add-remove programs but I did fine it in my programs but I don't know how to uninstall from there should I just delete it or what. Any way I ready to move on to the next thing with this computer every thing is working fine now. Can I put my file back the way they were now. Thanks CMcKee

cmckee

As far as the 016 entries, thats fine as long as you know what they are.

Can I put my file back the way they were now. <– Not sure what you mean by this.

Do this.
Open Hijackthis

• Go to Misc Tools> Open Uninstall Manager.
• Click on Save List.
• The list will open in Notepad.
• Copy and Paste the List into this thread

The AVG Anti Spyware program we installed is just a trial but after the trial you will still be able to check for updates, run scan and remove what it finds, you will just lose the background guard feature after the trial so its your call if you want to keep this fine program or uninstall it via the Add -Remove Programs in the Control Panel.

You also have SpySweeper, and Spyware Doctor, you really only need one, so if there just a trial than remove one of them.

You have Norton Anti Virus, keep that one but remember with Anti Virus software MORE IS NOT BETTER so don't install another one. Does Norton include a firewall??

The free programs I will post later will not interfere with what you have already, but lets get your Java updated first.

Here is the list from hjt Ad-Aware SE Personal Adobe Bridge 1.0 Adobe Common File Installer Adobe Flash Player 9 ActiveX Adobe Help Center 2.0 Adobe Illustrator 10 Adobe Illustrator CS2 Adobe Photoshop CS2 Adobe Photoshop Elements 4.0 Adobe Reader 7.0 Adobe Reader 7.0.9 Adobe Stock Photos 1.0 Adobe Stock Photos 1.0 Adobe SVG Viewer 3.0 Adobe® Photoshop® Album Starter Edition 3.0 Agere Systems PCI-SV92PP Soft Modem American Heritage® Dictionary, 4th Ed. AnyDVD AppCore ArcSoft PhotoImpression 5 ArcSoft PhotoImpression 6 ATI Control Panel ATI Display Driver AV AVG Anti-Spyware 7.5 Canon Camera Support Core Library Canon Camera Window for ZoomBrowser EX Canon MovieEdit Task for ZoomBrowser EX Canon RemoteCapture Task for ZoomBrowser EX Canon Utilities ZoomBrowser EX ccCommon CCleaner (remove only) Cda Product Service - shared component C-Dilla Licence Management System Change Analysis Diagnostic for Windows XP (KB924732) CloneDVD2 Customer Experience Enhancement DISCover DVD Decrypter (Remove Only) DVD Shrink 3.2 Easy Internet Sign-up Enhanced Multimedia Keyboard Solution EPSON ESPR220 Reference Guide EPSON Print CD EPSON Printer Software EPSON Scan Ford GT Screensaver GdiplusUpgrade GemMaster Mystic Google Updater Hallmark Card Studio High Definition Audio Driver Package - KB888111 HijackThis 1.99.1 Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows XP (KB896344) Hotfix for Windows XP (KB912024) Hotfix for Windows XP (KB914440) Hotfix for Windows XP (KB915865) Hotfix for Windows XP (KB926239) Hotfix for Windows XP (KB928388) Hotfix for Windows XP (KB929120) Hotfix for Windows XP (KB935448) HP Boot Optimizer HP Deskjet Printer Preload HP DigitalMedia Archive HP Document Viewer 5.3 HP Image Zone 5.3 HP Image Zone for Media Center PC HP Imaging Device Functions 5.3 HP Photosmart Essential HP PSC & OfficeJet 5.3.A HP PSC & OfficeJet 5.3.B HP Software Update HP Update InCD InterVideo WinDVD Player J2SE Development Kit 5.0 Update 11 J2SE Runtime Environment 5.0 Update 11 J2SE Runtime Environment 5.0 Update 5 LiveUpdate 3.1 (Symantec Corporation) LiveUpdate Notice (Symantec Corporation) MediaFACE 4.01 Microsoft .NET Framework 1.0 Hotfix (KB887998) Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Hotfix (KB886903) Microsoft .NET Framework 2.0 Microsoft .NET Framework 3.0 Microsoft .NET Framework 3.0 Microsoft Base Smart Card Cryptographic Service Provider Package Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Internationalized Domain Names Mitigation APIs Microsoft Money 2005 Microsoft National Language Support Downlevel APIs Microsoft Office XP Professional with FrontPage Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Works MSN MSRedist MSXML 4.0 SP2 (KB925672) MSXML 4.0 SP2 (KB927978) MSXML 6.0 Parser (KB927977) muvee autoProducer 4.5 muvee autoProducer unPlugged 1.2 Nero 6 Ultra Edition Nero Digital Nero Media Player Nero PhotoShow Express 4 NeroMIX Norton AntiVirus Norton Confidential Browser Component Norton Confidential Web Protection Component Norton Internet Security Norton Internet Security Norton Internet Security Norton Internet Security Norton Internet Security Norton Internet Security (Symantec Corporation) Norton Protection Center Norton Spyware Scan provided by Yahoo! Otto PC-Doctor 5 for Windows PictureProject PictureProject In Touch Downloader 1.0 Python 2.2 pywin32 extensions (build 203) Python 2.2.3 Quicken 2006 QuickTime RealPlayer Realtek High Definition Audio Driver RegistryFix v5.5 Remove IntelliMover Demo RipIt4Me Security Update for Step By Step Interactive Training (KB898458) Security Update for Step By Step Interactive Training (KB923723) Security Update for Windows Internet Explorer 7 (KB928090) Security Update for Windows Internet Explorer 7 (KB929969) Security Update for Windows Media Player 10 (KB911565) Security Update for Windows Media Player 10 (KB917734) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows XP (KB890046) Security Update for Windows XP (KB893756) Security Update for Windows XP (KB896358) Security Update for Windows XP (KB896422) Security Update for Windows XP (KB896423) Security Update for Windows XP (KB896424) Security Update for Windows XP (KB896428) Security Update for Windows XP (KB896688) Security Update for Windows XP (KB899587) Security Update for Windows XP (KB899589) Security Update for Windows XP (KB899591) Security Update for Windows XP (KB900725) Security Update for Windows XP (KB901017) Security Update for Windows XP (KB901214) Security Update for Windows XP (KB902400) Security Update for Windows XP (KB904706) Security Update for Windows XP (KB905414) Security Update for Windows XP (KB905749) Security Update for Windows XP (KB905915) Security Update for Windows XP (KB908519) Security Update for Windows XP (KB908531) Security Update for Windows XP (KB911280) Security Update for Windows XP (KB911562) Security Update for Windows XP (KB911567) Security Update for Windows XP (KB911927) Security Update for Windows XP (KB912812) Security Update for Windows XP (KB912919) Security Update for Windows XP (KB913446) Security Update for Windows XP (KB913580) Security Update for Windows XP (KB914388) Security Update for Windows XP (KB914389) Security Update for Windows XP (KB916281) Security Update for Windows XP (KB917159) Security Update for Windows XP (KB917344) Security Update for Windows XP (KB917422) Security Update for Windows XP (KB917953) Security Update for Windows XP (KB918118) Security Update for Windows XP (KB918439) Security Update for Windows XP (KB918899) Security Update for Windows XP (KB919007) Security Update for Windows XP (KB920213) Security Update for Windows XP (KB920214) Security Update for Windows XP (KB920670) Security Update for Windows XP (KB920683) Security Update for Windows XP (KB920685) Security Update for Windows XP (KB921398) Security Update for Windows XP (KB921883) Security Update for Windows XP (KB922616) Security Update for Windows XP (KB922819) Security Update for Windows XP (KB923191) Security Update for Windows XP (KB923414) Security Update for Windows XP (KB923689) Security Update for Windows XP (KB923694) Security Update for Windows XP (KB923980) Security Update for Windows XP (KB924191) Security Update for Windows XP (KB924270) Security Update for Windows XP (KB924496) Security Update for Windows XP (KB924667) Security Update for Windows XP (KB925486) Security Update for Windows XP (KB925902) Security Update for Windows XP (KB926255) Security Update for Windows XP (KB926436) Security Update for Windows XP (KB927779) Security Update for Windows XP (KB927802) Security Update for Windows XP (KB928255) Security Update for Windows XP (KB928843) Security Update for Windows XP (KB930178) Security Update for Windows XP (KB931261) Security Update for Windows XP (KB931784) Security Update for Windows XP (KB932168) Sonic Express Labeler Sonic MyDVD Plus Sonic RecordNow Audio Sonic RecordNow Copy Sonic RecordNow Data Sonic Update Manager SPBBC 32bit Spy Sweeper Spyware Doctor 5.0 SpywareBot 1.5 Super Ad Blocker SUPERAntiSpyware Free Edition Symantec Technical Support Web Controls SymNet Update for Windows Media Player 10 (KB910393) Update for Windows Media Player 10 (KB913800) Update for Windows Media Player 10 (KB926251) Update for Windows XP (KB898461) Update for Windows XP (KB900485) Update for Windows XP (KB900930) Update for Windows XP (KB904942) Update for Windows XP (KB910437) Update for Windows XP (KB912945) Update for Windows XP (KB916595) Update for Windows XP (KB920342) Update for Windows XP (KB920872) Update for Windows XP (KB922582) Update for Windows XP (KB925720) Update for Windows XP (KB925876) Update for Windows XP (KB929338) Update for Windows XP (KB931836) Updates from HP (remove only) Windows Communication Foundation Windows Imaging Component Windows Installer 3.1 (KB893803) Windows Internet Explorer 7 Windows Live Messenger Windows Live Sign-in Assistant Windows Media Connect Windows Media Format 11 runtime Windows Media Format 11 runtime Windows Media Player 11 Windows Media Player 11 Windows Presentation Foundation Windows Rights Management Client Backwards Compatibility SP2 Windows Rights Management Client with Service Pack 2 Windows Workflow Foundation Windows XP Hotfix - KB873339 Windows XP Hotfix - KB883667 Windows XP Hotfix - KB885250 Windows XP Hotfix - KB885835 Windows XP Hotfix - KB885836 Windows XP Hotfix - KB885884 Windows XP Hotfix - KB886185 Windows XP Hotfix - KB887472 Windows XP Hotfix - KB887742 Windows XP Hotfix - KB887797 Windows XP Hotfix - KB888113 Windows XP Hotfix - KB888302 Windows XP Hotfix - KB890175 Windows XP Hotfix - KB890859 Windows XP Hotfix - KB891781 Windows XP Hotfix - KB892050 Windows XP Hotfix - KB893066 Windows XP Media Center Edition 2005 KB925766 WinFlyer

It looks like you updated your Java, just uninstall this via the Add-Remove Programs in the Control Pane.

Go to Start> Control Panel> Add-Remove Programs and uninstall this
J2SE Runtime Environment 5.0 Update 5

I would like you to uninstall this program also, its part of a trojan but I don't see it on your HJT log.
WinFlyer


WinFlyer is part of a trojan program, although I don't see it on your log lets run the first part of the tool to see if its present.

Please download SmitfraudFix
Extract the content (a folder named SmitfraudFix) to your Desktop.

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Ken, j2se runtime environment 5.0 update 5 is not in the add-remove programs just the new one. Here is the report you wanted. SmitFraudFix v2.171 Scan done at 11:48:04.26, Thu 04/19/2007 Run from C:\Documents and Settings\HP_Administrator\Desktop\SmitfraudFix\SmitfraudFix OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT The filesystem type is NTFS Fix run in normal mode »»»»»»»»»»»»»»»»»»»»»»»» Process C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Ahead\InCD\InCDsrv.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABSVC.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe C:\WINDOWS\arservice.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe C:\WINDOWS\system32\drivers\CDAC11BA.EXE C:\WINDOWS\system32\DRIVERS\CDANTSRV.EXE C:\WINDOWS\eHome\ehRecvr.exe C:\WINDOWS\eHome\ehSched.exe C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\Spyware Doctor\svcntaux.exe C:\Program Files\Spyware Doctor\swdsvc.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe C:\Program Files\Windows Media Player\WMPNetwk.exe C:\WINDOWS\ehome\mcrdsvc.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\Program Files\DISC\DiscUpdateMgr.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Spyware Doctor\SDTrayApp.exe C:\Program Files\QuickTime\qttask.exe C:\HP\KBD\KBD.EXE C:\WINDOWS\ehome\ehtray.exe C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Windows Media Player\WMPNSCFG.exe C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SAdBlock.exe C:\Program Files\MSN Messenger\MsnMsgr.Exe C:\WINDOWS\system32\dllhost.exe C:\Program Files\Nikon\PictureProject\NkbMonitor.exe C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe C:\WINDOWS\eHome\ehmsas.exe C:\WINDOWS\System32\alg.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe C:\Program Files\Yahoo!\Companion\Installs\cpn2\YTBSDK.exe C:\WINDOWS\system32\ntvdm.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32\cmd.exe C:\WINDOWS\system32\wbem\wmiprvse.exe »»»»»»»»»»»»»»»»»»»»»»»» hosts »»»»»»»»»»»»»»»»»»»»»»»» C:\ »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32 »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32\LogFiles »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\HP_Administrator »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\HP_Administrator\Application Data »»»»»»»»»»»»»»»»»»»»»»»» Start Menu »»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\HP_ADM~1\FAVORI~1 »»»»»»»»»»»»»»»»»»»»»»»» Desktop »»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files »»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys »»»»»»»»»»»»»»»»»»»»»»»» Desktop Components [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components] "Source"="About:Home" "SubscribedURL"="About:Home" "FriendlyName"="My Current Home Page" »»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler !!!Attention, following keys are not inevitably infected!!! SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll »»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows] »»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon] "System"="" »»»»»»»»»»»»»»»»»»»»»»»» pe386-msguard-lzx32-huy32 »»»»»»»»»»»»»»»»»»»»»»»» DNS Description: Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport DNS Server Search Order: 16.92.3.242 DNS Server Search Order: 16.92.3.243 DNS Server Search Order: 16.81.3.243 DNS Server Search Order: 16.118.3.243 Description: Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport DNS Server Search Order: 66.75.164.90 DNS Server Search Order: 66.75.164.89 HKLM\SYSTEM\CCS\Services\Tcpip\..\{4E5E177D-AFC1-4FF9-ABFF-EB4FF8FF37DE}: DhcpNameServer=[removed] [removed] HKLM\SYSTEM\CCS\Services\Tcpip\..\{892900FC-9814-4488-99C0-81491C1EE93D}: DhcpNameServer=[removed] [removed] [removed] [removed] HKLM\SYSTEM\CS1\Services\Tcpip\..\{4E5E177D-AFC1-4FF9-ABFF-EB4FF8FF37DE}: DhcpNameServer=[removed] [removed] HKLM\SYSTEM\CS1\Services\Tcpip\..\{892900FC-9814-4488-99C0-81491C1EE93D}: DhcpNameServer=[removed] [removed] [removed] [removed] HKLM\SYSTEM\CS3\Services\Tcpip\..\{4E5E177D-AFC1-4FF9-ABFF-EB4FF8FF37DE}: DhcpNameServer=[removed] [removed] HKLM\SYSTEM\CS3\Services\Tcpip\..\{892900FC-9814-4488-99C0-81491C1EE93D}: DhcpNameServer=[removed] [removed] [removed] [removed] HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=[removed] [removed] HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=[removed] [removed] HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=[removed] [removed] »»»»»»»»»»»»»»»»»»»»»»»» Scanning for wininet.dll infection »»»»»»»»»»»»»»»»»»»»»»»» End

Ok Kiddo, it looks like your good to go and you said everything is running ok with no popups



Malware Complaints
Are you mad ? I mean really mad, seething mad, so mad your ready to spit, mad that you have taken your hard earned dollars to buy a computer only to have some Miscredents, Dirt Bags and Cyber Criminals install a malicious program on your computer without your knowledge or consent. You can post your complaint at the above site. If you live in the U.S.A. you can also report your grievance to your State Attorney Generals Office and the Federal Trade Commission's Bureau of Consumer Protection.


How did I get infected in the first place ? Read these links and find out how to prevent getting infected again.

• Tutorial for System Restore <– Do this first to prevent yourself from being reinfected.
• Tom Coyote
• TonyKlein CastleCops
• Grinler BleepingComputer
• Geeks To Go
• Dslreports

Here are some free programs to install, don't leave home without them

• Spybot Search and Destroy 1.4
  Check for Updates/ Immunize and run a Full System Scan on a regular basis.
  
• Ad-Aware SE Personal 1.06
  Check for Updates and run a Full System Scan on a regular basis.
  
• Spyware Blaster It will prevent most spyware from ever being installed.
  
• Spyware Guard It offers realtime protection from spyware installation attempts.
  
• Win Patrol This program will warn you when any changes are being made to your system and give you the option to deny the change.
  
• IE-Spyad
  IE-Spyad places over 4000 web sites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (cookies etc) from the sites listed, although you will still be able to connect to the sites.
  
• Firefox 2.0 It has more features and is a lot more secure than IE. It is a very easy and painless download and install, it will no way interfere with IE, you can use them both.
  
• Zone Alarm Here is a free Firewall from Zone Labs, I wouldn't access the internet without it.

Thanks for stopping by Tom Coyote , I'm glad I was able to help you.

Hi Ken I downloaded zone alarm and it would not let me on the internet what did I do wrong?

Firewalls like AV software you should only have one. If you are using just Norton Anti Virus than you can use ZoneAlarm, if you have the the entire suite of Norton that includes a firewall than uninstall ZoneAlarm. If you keep ZoneAlarm, then you have to give the programs you use permission to access the internet, you just have to do this one time, when you click on Internet Explorer and it says that it wants to access the internet , give it permission and put a check in the box to not ask you again. You can also open ZoneAlarm and click on Program Control > then the Programs Tab, then scroll down and click on Internet Explorer and and under Access click on Allow for both the Trusted and Internet Zone. Ken

Thanks Ken I got it fix and all is well. Have a good week

Thats great , glad all is well.

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

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