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problem with ms inernet explorer

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#1 dreux


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Posted 10 March 2007 - 10:09 AM

I downloaded something recently that messed up my laptop. as a result, I cannot access ms ie and windows media player won't work either. fortunately I still have firefox. any suggestions? thanks in advance. :(


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#2 Doug


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Posted 10 March 2007 - 10:51 AM

Quite often this situation is the result of malware, not always, but quite often.

Clear out your Temporary and Temporary Internet files, and your Cookies.

If you have Ad-Aware and Spybot Search & Destroy, update and run them, allowing them to fix/change any items found.

Update and Run your onboard AntiVirus.

Clear out your JAVA cache by deleting Temporary Internet Files (from JAVA Console).

Update your JAVA Runtime Environment to (6) (i'm presuming your machine is running XP) correct me if that is not true, as you will want to use JAVE Runtime Environment (5) on some older Windows versions.

If you have been successful up to this point, you may again be able to use IE.
If so, Run an OnlineScan at Panda and post your results back here into this thread.

Panda OnlineScan requires ActiveX so you may not be able to run it if the above steps have not cleared your problem.

Keep ups posted so that we can provide additional suggestions as you progress.

Best Regards
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