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Please, I really need Help! Internet Explorer


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#1 Starwalker

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Posted 07 March 2007 - 09:43 PM

I know I need more memory but I know something else is going on. I can barely, if not at all, get on web pages. I had to refresh 3 times just to get on here. I looked under objects for the ActiveX under internet options. Most of them say Damaged. I tried to update. Still damaged. When I CAN finally get on a web site and ActiveX is needed. The little bar does not pop on there. Web pages try to load but that little circle just keeps spinning around, then I get "Page can not be displayed". Could this be a problem with IE7? Here's my Hijack this log. I would appreciate any help. Please. Is there anything I can get rid of too. Do I need that Dell support Icon and start up thing. It is annoying. :huh: Also, I tried to go to the Microsoft Website to do an update check because a little yellow sign was showing up on my start up bar at the bottom of the screen. It went away after I system restored back to last Friday. When I tried to see what it was trying to download all it said was 0% continually. It wouldn't let me on the site. Once it did. The page was froze in Black and white. It wouldn't check for updates.

Logfile of HijackThis v1.99.1
Scan saved at 9:40:07 PM, on 3/7/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartService.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Documents and Settings\Lynne\Desktop\Virus & Adware Scanners\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.c...//www.yahoo.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: (no name) - rsion - (no file)
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: (no name) - 4-974F-4224-D074-CACA427AA030} - (no file)
O2 - BHO: (no name) - ?8E815-4A5E-4DFB-845E-AAB64207F5BD} - (no file)
O2 - BHO: (no name) - ?49E9F-C8D7-4D59-B87D-784B7D6BE0B3} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: Neopets - {CD292324-974F-4224-D074-CACA427AA030} - C:\PROGRA~1\Neopets\Toolbar\Toolbar.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\system32\spool\drivers\w32x86\lexmarklexmark_x7328e0\printray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [DellSupport] "C:\PROGRA~1\DELLSU~1\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: YExplorer1_8US.CAB -
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1125189848515
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) -
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - http://www.symantec....rl/SymAData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2D9C8D79-7F42-402C-95E7-8B764A8522A8}: NameServer = 206.74.254.2,204.116.57.2
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartService.exe
O23 - Service: InCD Helper (read only) (InCDsrvR) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~2\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Edited by Starwalker, 07 March 2007 - 09:59 PM.

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#2 Starwalker

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Posted 08 March 2007 - 01:22 AM

I just had a Microsoft error report to send. It lists 2 errors. C:\DOCUME~1\Lynne\LOCALS~1\Temp\WER3c38.dir00\iexplore.exe.mdmp C:\DOCUME~1\Lynne\LOCALS~1\Temp\WER3c38.dir00\appcompat.txt

#3 Doug

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Posted 08 March 2007 - 10:53 AM

Hi StarWalker,

I believe you have a couple of machines, (some of which you have built, correct?)
So I don't know which one this is, or if we've dealt with it before in this forum or hjt forum, for reference.

You have this machine fairly well "choked off" with excess unnecessary items running from StartUp.
(I won't nag about Norton, but you can see for yourself how many processes it has running)

In MSCONFIG, consider disabling all items (in StartUp tab) except your Firewall and AntiVirus.
Don't make any changes in Services or the other tabs at this time.
this would include unnecessary processes for:
Creative Sound Blaster,
nVidia
Adobe
Real
Jushed (Java updater)
QuickTime
DellSupport
Lexmark

Unless you are a dedicated user of the extra Yahoo Browsing utilities, you could use Control Panel - Add/Remove to Uninstall all of Yahoo. You would then be browsing with IE, without the extra add-on burden.

You are using the JAVA utility (1.5.11 version) which is up-to-date, but which is the version mostly supplied for earlier versions of windows. You "might" do better using JAVA (6)
If you decide to switch, use Add/Remove to Uninstall JAVA completely, then download the appropriate Windows version, here:
http://java.sun.com/...loads/index.jsp
about 1/2 way down the page - Java Runtime Environment (JRE) 6

You, like most other Windows users have the "ctfmon.exe" utility running. It installs itself along with various MS utilities, but is not necessary unless you depend on specific "language translation" and "disability user access" function.
Disable ctfmon.exe as follows:
Control Panel - Regional and Language Options - Languages - Details - Advanced - checkmark/tick the box that says "Turn off advanced text services"

Your HJT has some "odd" and "unnecessay" items, but probably no "malicious" items.
Still, you would benefit from a "checkup" over in the Malware Removal Forum
I am not HJT Qualified, so I can't give you specific recommendations.
Please do not use HJT to make any changes without HJT Qualified expert advice.

After uninstalling your version of JAVA and installing the more appropriate one (6) you may be better able to interact with sites that depend upon ActiveX.
Please attempt to Run the PCPitstop Full Tests at http://www.pcpitstop.com
Post the TechExpress Link back here into this thread, so we can get a better overview of this machine, for any additional recommendations for improvement.

Best Regards

Edited by dough, 08 March 2007 - 10:57 AM.

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#4 Starwalker

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Posted 08 March 2007 - 04:21 PM

I'm trying to download the Java. So far it's giving me trouble. It just sits there trying then goes away. I'm trying again. I'll post back soon. Dough. I've tried. For some reason this time it went all the way thru to set up. Then told me it was downloaded improperly and could not continue. Are those 2 errors effecting the download? For some reason I continually get "Internet Explorer cannot display the webpage" and have to refresh several times to get it to finally display.

Edited by Starwalker, 08 March 2007 - 04:54 PM.


#5 Doug

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Posted 08 March 2007 - 05:53 PM

In Windows Explorer - Tools - Folder Options - View
Place a checkmark/tick in front of: Show Hidden Files and Folders
Remove the checkmark/tick in front of: Hide Prtected Operating System Files and Folders


Please clear the temp files in the following locations:

Delete files in C:\windows\temp
Delete files in C:\documents and settings\administrator\local settings\temp
Delete files in C:\documents and settings\administrator\local settings\cookies
Delete files in C:\documents and settings\administrator\local settings\temporary internet files
Delete files in C:\documents and settings\(all other user names)\local settings\temp
Delete files in C:\documents and settings\(all other user names)\local settings\cookies
Delete files in C:\documents and settings\(all other user names)\local settings\temporary internet files

Please note that Windows keeps (another) listing of temporary internet files (including cookies) that it does not allow to be deleted by some "automated programs" but which can be deleted manually.

Heres an example of where Windows stashes this stuff.

C:\documents and settings\("user names")\local settings\temporary internet files
---- Here, you see a list of files reflecting internet activity.
---- This is the list that sometimes is not deleted by "automated programs"

On some computers I have found that Windows Explorer does not display any information after this point, just the listing of temporary internet files

However, there IS more:
In Windows Explorer-Address Bar--- expand the address to include << \content.ie5 >> if it is not already showing

(for example)
C:\documents and settings\("user names")\local settings\temporary internet files\content.ie5

(then a list of folders with random alphameric names is displayed"

Temporary Internet Files
content.ie5
7QVFS8PT
QRB47FGH
QR2RHB8K
(etc.)

Each of the random name folder contain temporary internet files including cookies, so each needs to be cleared.

in each folder "click" Edit-Select All then Delete.
__________

Next:
Go To:
C:\Windows\Downloaded Installations
*** Please Note: Most of the items that you will find in that folder will be legitimate and necessary!
Please "Delete" any/all folders related to JAVA in C:\Windows\Downloaded Installations

Next:
Go to:
http://java.sun.com/...loads/index.jsp - to downoad Java Runtime Environment (JRE) 6
Accept the License Terms
Download the [Windows Offline Installation, Multi-language jre-6-windows-i586.exe 12.56 MB ]
Close all browsers and begin the installation process.
If your Firewall alerts that JAVA is attempting to connect to the internet, Allow it to do so.

Try the PCPitstop Full Tests again.
If successful, please post the TechExpress Link.

Otherwise, please post back with your progress and further questioins.

Best Regards
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#6 Starwalker

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Posted 08 March 2007 - 08:21 PM

It's loading but extremely slow. I don't know yet if it will load properly.

#7 Starwalker

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Posted 09 March 2007 - 12:29 AM

I keep getting an error on PC Pitstop. It says Program:C:\Program Files\Internet Eplorer\IEEXPLORE.EXE How do I fix this?

#8 Doug

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Posted 09 March 2007 - 06:49 AM

Hopefully it is saying: C:\Program Files\Internet Explorer\IEXPLORE.EXE

Because, C:\Program Files\Internet Explorer\IEEXPLORE.EXE
With the additional E is not valid.

What is the "Error" associated with that File?
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#9 Starwalker

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Posted 09 March 2007 - 03:47 PM

Ok, On my way to try again and print out the error without the drunken Blonde mistakes. lmao PS, I don't drink. ;)

#10 Starwalker

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Posted 09 March 2007 - 04:37 PM

OK, I just had the Phone Company out. My Modem was hit last Friday. Well, all the complaining and they finally fix the first thing they should have checked a week ago. But still having trouble after the new modem. The new scan says the same error. Runtime Error! Program:C:\Program Files\Internet Explorer\IEXPLORE.EXE This application has requested the Runtime to terminate it in an unusual way. Please contact the applicant's support team for more information. If I click the ok button...Not only does PCPitstop snap off so does any other Internet Explorers open separately.

Edited by Starwalker, 09 March 2007 - 04:39 PM.


#11 Doug

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Posted 09 March 2007 - 07:38 PM

Hi StarWalker, You may recall that in my first reply to you I mentioned that there are "odd" but "not necessarily malicious" items appearing in your HJT LOG. At that time I recommended that you Post your HJT Log over in our Malware Removal Forum for Expert recommendations, as I am not HJT Qualified and therefore cannot make recommendations using HJT. I do not see that you have posted this machine's HJT Log in the Malware Removal Forum as yet. Please do so. I will also follow along with your HJT work and consult with the Expert if/as appropriate. I will not be making any HJT related recommendations, but HJT provides many useful bit of information that may be of use in getting a updated picture of your progress. Getting PCPitstop Full Test Results for this machine could also have given us a better overview of your progress with the various recommendations we have considered so far. We may hopefully find that clearing up some of the items in HJT will relieve some of the difficulty you are presently having. Please run a fresh HJT by selecting "Run a system scan and save a log file" Post it for review in our Malware Forum. Best Regards
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#12 Doug

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Posted 09 March 2007 - 07:56 PM

Runtime Error! Program:C:\Program Files\Internet Explorer\IEXPLORE.EXE Other possible culprits: A variety of "suspicions only" have been put forth at various Help Sites regarding this problem. They all refer to specific application/browserhelper/spamfilter/siteverify/ type applications. You don't have either of the most frequently mentioned culprits: google toolbar McAfee SpamKiller (both are good products and ordinarily run well and perform their appointed function) However, you do run browserhelpers via Yahoo, and you do have similar utilities inside of your Norton Suite. (again, both are good products and ordinarily run well and perform their appointed funciton) Hopefully your HJT Work will clear things up at least a little. Next step after your HJT work, will be to experiment with uninstalling Yahoo, and replacing Norton temporarily with AVG. Keep us posted with your progress. Best Regards
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#13 Starwalker

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Posted 09 March 2007 - 08:22 PM

It is running a lot faster since the Phone Company replaced the modem. Go to the HJT forum area to post it?

#14 Doug

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Posted 10 March 2007 - 10:08 AM

Hi Starwalker, Good news that the Phone Company work has improved things. Yes, I see that you've already posted in the Malware Forum. And even better, I see that Susan has already addresses the troublesome entries. Please feel free to post back here in OCP after completing your work with Susan, if other system related issures remain. Best Regards
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