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system operation slow as well as internet connection slow at times

8 min read

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Post #1
Hello and thanks for your help in advance.
Here is the HJT log that I just got. If you could take a look at it and tell me what I need to remove (if anything) that would be great.
My computer is an Syntax mother board with an AMD 64 1.7gig processor, 1.5 gig ram, 150 gig hard drive, DVD writer, and a A floppy drive, ATI AGP video card. I run Zone Alarm and AVG (free edition)……….Win 2000 is the OS.
The problem I am having is that the system opens the IE slowly and connects to sites slowly, even though I am on a high speed cable internet connection.
HJT Log:
Logfile of HijackThis v1.99.1
Scan saved at 5:16:20 AM, on 1/27/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\System32\Ati2evxx.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\ZoneLabs\vsmon.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\HPZipm12.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\RunDll32.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\WINNT\system32\LVCOMSX.EXE
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\wincmd\WINCMD32.EXE
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\$wc\HIJACK~1.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [LVCOMSX] C:\WINNT\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: APC UPS Status.lnk = C:\Program Files\APC\APC PowerChute Personal Edition\Display.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Office\OSA9.EXE
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1165326193567
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://cherrytap.com/imgs/ImageUploader4.cab
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINNT\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINNT\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINNT\system32\HPZipm12.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINNT\system32\ZoneLabs\vsmon.exe
Post #2
erhmason :D

Welcome to forum, lets move HJT to its own folder.


Hijackthis 1.99.1
Its important that Hijackthis is installed in its own permanent folder for backup purposes.
  • Go to where you currently have HJT installed and delete the whole folder.
  • Use the link above or the links in my signature to download HJT 1.99.1 setup to your desktop
  • Double Click on the Setup icon and by defaut it will unzip to C:\Program Files\Hijackthis

Open HijackThis > Do a System Scan Only, close your browser and all open windows, the only program or window you should have open is HijackThis, check the following entries and click on Fix Checked.

This does not look very good
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://cherrytap.com/imgs/ImageUploader4.cab


Run this system cleaner.

If you don't want the Yahoo Toolbar, be sure to uncheck it during installation
Download and Install CCleaner
* Click on Run Cleaner
* Run the Issues Scan < – After it scans your system, when you click on the Fix button and it asks you to backup the Registry..Say Yes
Tutorial for CCleaner



Go to Start> All Programs> Assessories > System Tools> Disk Defragmenter. This is the Windows Disk Defragger, run this maybe once or twice a month to keep your system running good. The first time you run it, it may take awhile
It may be different on Win 2000




The rest of your log looks fine, lets run the free virus scan from Panda and if all is ok I can direct you to some windows support sites that deal with slow computers

Run Panda's ActiveScan from here and perform a full system scan.

1. Once you are on the Panda site click the "Scan your PC" button
2. A new window will open…click the big "Check Now" button
3. Enter your Country
4. Enter your State/Province
5. Enter your e-mail address and click send
6. Select either Home User or Company
7. Click the big Scan Now button
8. If it wants to install an ActiveX component allow it
9. It will start downloading the files it requires for the scan (Note: It will take a couple minutes)
Since you are on a slow connection it will take about 15 minuites for the scanner to load.
10. Click on "Local Disks" to start the scan
11. Once scan is done, click "see report" then "save report"
Save the log someplace.
12. reboot
13. Post Panda scan results in your next reply along with a new HJT log please.
Post #3
I performed the HJT saved the log:
Logfile of HijackThis v1.99.1
Scan saved at 2:39:29 PM, on 2/1/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\System32\Ati2evxx.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\ZoneLabs\vsmon.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\HPZipm12.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\mobsync.exe
C:\WINNT\system32\RunDll32.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\WINNT\system32\LVCOMSX.EXE
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\WINNT\system32\msiexec.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [LVCOMSX] C:\WINNT\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: APC UPS Status.lnk = C:\Program Files\APC\APC PowerChute Personal Edition\Display.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Office\OSA9.EXE
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/…lscbase9602.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1165326193567
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINNT\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINNT\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINNT\system32\HPZipm12.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINNT\system32\ZoneLabs\vsmon.exe

I also performed the Panda's Scan and saved it. It found one instance of a possible malicious program/file/registry entry:
Incident Status Location

Potentially unwanted tool:Application/Restart Not disinfected C:\WINNT\system32\Tools\Restart.exe
Post #4
erhmason,

Do this…

You need to enable windows to show all files and folders, instructions Here


Right click on Start and then click on Explore and navigate to C:\WINNT\system32\Tools\Restart.exe, then right click on the file and then click on Properties and let me know who or what company the file belongs to.

The rest of your log looks fine :thumbup: I am just a little concerned about Restart.exe, it could be legit or it may also be bad.

Ken :D
Post #5
The only information that I could obtain for the Restart.exe entry was under the Version tab: File version: 1.0.1.3 Description: Restart Conuter Copyright: Copyright© Liter Liu 2002 Under the Version tab, Language the Value reads: Chinese (Taiwan) Under the Version tab, Product Version the Value reads: 1.0.1.0 On the General tab: Location: C:\\WINNT\system32\Tools Size: 421 KB (431,616 bytes) Size on disk: 424 KB (434,176 bytes) Created: Tuesday, December 05, 2006, 4:12:36 AM Modified: Monday, December 02, 2002, 1:53:02 AM Accessed: Today, February 02, 2007, 12:34:09 AM I did notice that under the Security tab the box is checked for: Allow inheritable permissions from parent to propagate to this object All Permissions are checked off
Post #6
I would like you to upload this file to these two places for analysis, there quick scans and will give you a report, post both reports in your next reply. All you have to do at both sites is use the Browse feature and then Submit it.

C:\WINNT\system32\Tools\Restart.exe

Jotti Upload

Kaspersky File Checker
Post #7
Scan taken on 02 Feb 2007 16:48:09 (GMT) AntiVir Found SPR/Destart.A riskware ArcaVir Found nothing Avast Found nothing AVG Antivirus Found nothing BitDefender Found nothing ClamAV Found nothing Dr.Web Found nothing F-Prot Antivirus Found nothing F-Secure Anti-Virus Found nothing Fortinet Found HackerTool/Rebootah Kaspersky Anti-Virus Found nothing NOD32 Found nothing Norman Virus Control Found nothing VirusBuster Found nothing VBA32 Found nothing You're clean! Kaspersky Anti-Virus has not detected any viruses at this time in the file you submitted. However, only a fully-functional antivirus solution with regularly updated virus definitions can ensure comprehensive protection against malware. If you do not have an antivirus solution installed, you may wish to consider purchasing one today. Download a trial version of Kaspersky Anti-Virus Purchase Kaspersky Anti-Virus in our E-Store Purchase Kaspersky Anti-Virus from a certified partner
Post #8
I would say at this point that that file is ok. Lets let it be. Lets check for a Rootkit that may be hidding on your system. Run this quick scan and post the results.

Rootkit Revealer
Post #9
I ran the program: Rootkit Revealer and it listed out 839 discrepencies. The problem is that when I attempt to save it so I can then copy and post it, the program creates an error and is shut down………. I did notice that there were only 3 or 4 registry items and the remaining ones looked to be of a Jpeg format…. Any ideas?
Post #10
Try running it in Safemode. I really need to see the report.

To Enter Safemode
  • Go to Start> Shut off your Computer> Restart
  • As the computer starts to boot-up, Tap the F8 KEY somewhat rapidly,
    this will bring up a menu.
  • Use the Up and Down Arrow Keys to scroll up to Safemode
  • Then press the Enter Key on your Keyboard
Tutorial if you need it How to boot into Safemode



If still no luck, try this one
* Click here to download AVG Anti Rootkit and save it to your desktop.
  • Double-click on the AVG_AntiRootkit_1.0.0.13.exe file to run it.
  • Click "I Agree" to agree to the EULA.
  • By default it will install to "G:\Program Files\GRISOFT\AVG Anti-Rootkit Beta".
  • Click "Next" to begin the installation then click "Install".
  • It will then ask you to reboot now to finish the installation.
  • Click "Finish" and your computer will reboot.
  • After it reboots, double-click on the AVG Anti-Rootkit Beta shortcut that is now on your desktop.
  • Click on the "Perform in-depth search" button to begin the scan.
  • The scan will take a while so be patient and let it complete.
  • When the scan is finished, click the "Save result to file" button.
  • Save the scan results to your desktop then come back here to copy and paste the results in your next reply to this thread.
Post #11
Ok…….Here's what I did. I got this program to run in the Eindows environment. I ran it 3 times, just to make sure I would get the same data each and every time. I didn't. It started off getting 839 listings, then went to 329 listings, and the final which is the post of three listings: HKLM\SECURITY\Policy\Secrets\SAC* 12/5/2006 3:57 AM 0 bytes Key name contains embedded nulls (*) HKLM\SECURITY\Policy\Secrets\SAI* 12/5/2006 3:57 AM 0 bytes Key name contains embedded nulls (*) HKLM\SECURITY\Policy\Secrets\XATM:1c5716b6-28f3-4dfd-bf69-d1489ad115c7* 12/5/2006 3:39 AM 0 bytes Key name contains embedded nulls (*)
Post #12
erhmason :D

The entries Rootkit Revealer found where normal, nothing wrong there. The rest of the scans looked ok as does your HJT log. This may be a problem on your ISPs end.


Here are some windows support sites you might try along with some links to good computer upkeep.

Windows Tech Support Forums


Speedup Windows IE Freezes Windows Tips



How did I get infected in the first place ? Read these links and find out how to prevent getting infected again.
  • Tutorial for System Restore <– Do this first to prevent yourself from being reinfected.
  • Tom Coyote
  • TonyKlein CastleCops
  • Grinler BleepingComputer
  • Geeks To Go
  • Dslreports



Here are some free programs to install, don't leave home without them
  • Spybot Search and Destroy 1.4
    Check for Updates/ Immunize and run a Full System Scan on a regular basis.
  • Ad-Aware SE Personal 1.06
    Check for Updates and run a Full System Scan on a regular basis.
  • Spyware Blaster It will prevent most spyware from ever being installed.
  • Spyware Guard It offers realtime protection from spyware installation attempts.
  • Win Patrol This program will warn you when any changes are being made to your system and give you the option to deny the change.
  • IE-Spyad
    IE-Spyad places over 4000 web sites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • Firefox 2.0 It has more features and is a lot more secure than IE. It is a very easy and painless download and install, it will no way interfere with IE, you can use them both.
  • Zone Alarm Here is a free Firewall from Zone Labs, I wouldn't access the internet without it.
Thanks for stopping by Tom Coyote , I'm glad I was able to help you. :D
Post #15
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