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Spyware / Malware / Virus Removal

Can't open Norton

3 min read

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Post #1
I'm unable to open Norton to scan for viruses. I tried d/ling Spybot, but same story. Hijack this turned up a couple of suspicious entries, but despite several tries, it will not delete them. Hellmsn.exe, ODBXEHI2.exe resist repeated attempts at deletion both with Hijack this and directly. McAfee Stinger reports removing Qhosts.apd trojan, but repeated runnings keep showing it. An pre-install scan with Norton AntiVirus 2004 showed an infection with Bloodhound.W32.EP, but because I can't run Norton, I can't get rid of it.

Here is my log file run a few minutes ago:

Logfile of HijackThis v1.97.7
Scan saved at 1:25:51 PM, on 1/23/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\System32\javanet.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\4mtcsb.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\taskgmr32.exe
C:\WINDOWS\System32\svcchost.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Insight Development\Net Knowledge Tools\Common\iSchedule-it.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\Linksys\Wireless-G Notebook Adapter\Gcc.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Linksys\Wireless-G Notebook Adapter\OdHost.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Linksys\Wireless-G Notebook Adapter\NICServ.exe
C:\WINDOWS\System32\SCardSvr.exe
C:\WINDOWS\system32\slserv.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
E:\NSWSETUP.EXE
E:\Support\Prescan\Prescan.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\0dbxehi2\27993762.exe
C:\Program Files\0dbxehi2\0dbxehi2.exe
C:\Program Files\0dbxehi2\0dbxehi2.exe
C:\WINDOWS\System32\notepad.exe
C:\Documents and Settings\Gary Payne\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/search/ie.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/…://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/…rch/search.html
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = http://localhost
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F0 - system.ini: Shell=Explorer.exe javanet.exe
F2 - REG:system.ini: Shell=Explorer.exe javanet.exe
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\userinit.exe,javanet.exe
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WINTASK] taskgmr32.exe
O4 - HKLM\..\Run: [msvcc25] svcchost.exe
O4 - HKLM\..\Run: [0dbxehi2] C:\Program Files\0dbxehi2\0dbxehi2.exe
O4 - HKLM\..\RunServices: [WINTASK] taskgmr32.exe
O4 - HKLM\..\RunServices: [MS Java for Windows XP & NT] javanet.exe
O4 - HKLM\..\RunServices: [msvcc25] svcchost.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [WINTASK] taskgmr32.exe
O4 - HKCU\..\RunServices: [MS Java for Windows XP & NT] javanet.exe
O4 - Global Startup: iSchedule-it.lnk = C:\Program Files\Insight Development\Net Knowledge Tools\Common\iSchedule-it.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\QUICKENW\bagent.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\QUICKENW\QWDLLS.EXE
O4 - Global Startup: Billminder.lnk = C:\Program Files\QUICKENW\billmind.exe
O4 - Global Startup: Wireless-G Notebook Adapter.lnk = C:\Program Files\Linksys\Wireless-G Notebook Adapter\Gcc.exe
O8 - Extra context menu item: Capture Links - C:\Program Files\Insight Development\Net Knowledge Tools\common\MenuExtCaptureLinks.js
O8 - Extra context menu item: Capture Page - C:\Program Files\Insight Development\Net Knowledge Tools\common\MenuExtCapturePage.js
O9 - Extra button: Insight NetKnowledge Tools (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/…nst_current.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6…922/wmv9VCM.CAB
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/…/ymmapi_416.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa…ash/swflash.cab
Post #2
Hi lytram :)

One or more of the identified infections is a backdoor trojan :ph34r:

This allows hackers to remotely control your computer, steal critical system information and Download and Execute files

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the Trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

I can help you in the cleaning if you don't want to reformat but I can't promise that we'll get you 100% clean.

Please let us know what you have decided to do in your next post :)
Post #3
Thanks for the feedback Mr_Jak3. I've decided to reformat and reload the operating system (XP home). The version that's on this particular laptop doesn't include SP 2, so my first stop will be Microsoft Update once I'm back online. There wasn't very much data on the drive so a couple of CD's held all I needed before the format. Thanks again for your help.
Post #4
Hi again, I'll respect you decicion to do a clean install. It is a wise choise with all those dangerous infections…

Here are a few links that may help.

Reformatting Windows XP by wng_z3r0
When should I re-format? How should I reinstall?
Windows XP Clean install

Then there are a couple of things you should do immediately after installing Windows and before surfing the net…
  • Install an antivirus and firewall (you should download and have those on a CD or USB drive, all ready to be installed).

    These are good (free) firewalls:
    - Kerio
    - Sygate
    - Outpost

    These are good (free) antiviruses:
    - Antivir
    - Avast
    - AVG
  • Get all Windows updates installed!
Please ask me if you have any questions :)

Then here are a few things that you can do in order to make your fresh computer more secure:
  • Use ATF Cleaner
    Download and install ATF Cleaner. Clean your temporary files & folders with it regularly.
  • Use Ad-Aware
    Download and install Ad-Aware. Update it and scan your computer regularly with it.
  • Use Ewido
    Update it and scan your computer regularly with it.
  • Use Spybot S&D
    Download and install Spybot S&D. Update it and scan your computer regularly with it.
  • Install SpywareBlaster
    SpywareBlaster will prevent spyware from being installed.
  • Install MVPS Hosts file
    This prevents your computer from connecting to harmful sites.
  • Use Firefox browser
    Firefox is faster, safer and better browser than Internet Explorer.
  • Keep your systen up-to-date
    Visit Windows Update regularly.
  • Keep your antivirus and firewall up-to-date
    Scan your computer regularly with your antivirus.
  • Read this article by TonyKlein
    So how did I get infected in the first place?
Post #5
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

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