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Spyware / Malware / Virus Removal

Possible Hijack

11 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Hello,

I have possible Hijack problem.

On msn messenger i got a virus from someone online. First it changed my homepage to virushelpzone.com or something and whenever i changed it back to the normal one, the next time it would just go back to it. Then it started emailing everyone on my list the same link that i got.

When i open windows explorer, it shuts off almost right way.

i have used updated spybot, symantec virus scan. and i also ran stinger (found one Trojan) but none of them helped.

After several tries I was able to run hijackthis. The Hijack log file is enclosed. If you need virus scan or Stinger log files, I have them.

Please, help!

HeLuna


Logfile of HijackThis v1.99.1
Scan saved at 1:41:38 PM, on 12/31/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchosts.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\fviegmioq\winlogon.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\Program Files\Common Files\{C88A3852-0703-1033-0226-061114200001}\Update.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\NetWaiting\netWaiting.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Panasonic\LUMIXSimpleViewer\PhLeAutoRun.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\explorer.exe
C:\Program Files\HJT\Analyse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.ca/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.virushelpzone.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.ca/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.ca/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://as.starware.com/dp/search?x=wKX1ILE…/NaX8oW/stI4Vft
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.diskeeper.com/updates/updates.a…mp;Platform=x86
R3 - URLSearchHook: (no name) - - (no file)
F3 - REG:win.ini: load=C:\WINDOWS\system32\fviegmioq\winlogon.exe
F3 - REG:win.ini: run=C:\WINDOWS\system32\fviegmioq\winlogon.exe
O1 - Hosts: 1.1.1.1 f-secure.com
O1 - Hosts: 1.1.1.1 www.f-secure.com
O1 - Hosts: 1.1.1.1 ftp.f-secure.com
O1 - Hosts: 1.1.1.1 ftp.sophos.com
O1 - Hosts: 1.1.1.1 liveupdate.symantec.com
O1 - Hosts: 1.1.1.1 customer.symantec.com
O1 - Hosts: 1.1.1.1 dispatch.mcafee.com
O1 - Hosts: 1.1.1.1 download.mcafee.com
O1 - Hosts: 1.1.1.1 rads.mcafee.com
O1 - Hosts: 1.1.1.1 mast.mcafee.com
O1 - Hosts: 1.1.1.1 my-etrust.com
O1 - Hosts: 1.1.1.1 www.my-etrust.com
O1 - Hosts: 1.1.1.1 nai.com
O1 - Hosts: 1.1.1.1 www.nai.com
O1 - Hosts: 1.1.1.1 networkassociates.com
O1 - Hosts: 1.1.1.1 secure.nai.com
O1 - Hosts: 1.1.1.1 securityresponse.symantec.com
O1 - Hosts: 1.1.1.1 service1.symantec.com
O1 - Hosts: 1.1.1.1 sophos.com
O1 - Hosts: 1.1.1.1 www.sophos.com
O1 - Hosts: 1.1.1.1 support.microsoft.com
O1 - Hosts: 1.1.1.1 symantec.com
O1 - Hosts: 1.1.1.1 www.symantec.com
O1 - Hosts: 1.1.1.1 update.symantec.com
O1 - Hosts: 1.1.1.1 updates.symantec.com
O1 - Hosts: 1.1.1.1 us.mcafee.com
O1 - Hosts: 1.1.1.1 vil.nai.com
O1 - Hosts: 1.1.1.1 viruslist.com
O1 - Hosts: 1.1.1.1 www.viruslist.com
O1 - Hosts: 1.1.1.1 grisoft.com
O1 - Hosts: 1.1.1.1 www.grisoft.com
O1 - Hosts: 1.1.1.1 free.grisoft.com
O1 - Hosts: 1.1.1.1 trendmicro.com
O1 - Hosts: 1.1.1.1 housecall.trendmicro.com
O1 - Hosts: 1.1.1.1 www.trendmicro.com
O1 - Hosts: 1.1.1.1 pandasoftware.com
O1 - Hosts: 1.1.1.1 www.pandasoftware.com
O1 - Hosts: 1.1.1.1 usa.kaspersky.com
O1 - Hosts: 1.1.1.1 ewido.net
O1 - Hosts: 1.1.1.1 www.ewido.net
O1 - Hosts: 1.1.1.1 zonelabs.com
O1 - Hosts: 1.1.1.1 www.zonelabs.com
O1 - Hosts: 1.1.1.1 bitdefender.com
O1 - Hosts: 1.1.1.1 www.bitdefender.com
O1 - Hosts: 1.1.1.1 download.bitdefender.com
O1 - Hosts: 1.1.1.1 upgrade.bitdefender.com
O1 - Hosts: 1.1.1.1 spywareinfo.com
O1 - Hosts: 1.1.1.1 www.spywareinfo.com
O1 - Hosts: 1.1.1.1 merijn.org
O1 - Hosts: 1.1.1.1 www.merijn.org
O1 - Hosts: 1.1.1.1 sysinternals.com
O1 - Hosts: 1.1.1.1 www.sysinternals.com
O1 - Hosts: 1.1.1.1 onguardonline.gov
O1 - Hosts: 1.1.1.1 www.onguardonline.gov
O1 - Hosts: 1.1.1.1 avast.com
O1 - Hosts: 1.1.1.1 www.avast.com
O1 - Hosts: 1.1.1.1 safety.live.com
O1 - Hosts: 1.1.1.1 www.paretologic.com
O1 - Hosts: 1.1.1.1 paretologic.com
O1 - Hosts: 1.1.1.1 virusscan.jotti.org
O1 - Hosts: 1.1.1.1 services.google.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [{C88A3852-0703-1033-0226-061114200001}] "C:\Program Files\Common Files\{C88A3852-0703-1033-0226-061114200001}\Update.exe" te-110-12-0000282
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [csrss] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - Startup: winlogon.lnk = ?
O4 - Global Startup: LUMIX Simple Viewer.lnk = ?
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://heleenaspace.spaces.live.com//Photo…ad/MsnPUpld.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo…otoUploader.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1159390739093
O16 - DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://walmart.pnimedia.com/upload/activex…tupv2.0.0.9.cab?
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: COM+ Messages - Unknown owner - C:\WINDOWS\system32\svchosts.exe" -e te-110-12-0000282 (file missing)
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
Post #2
HeLuna, :D

Welcome to Tom Coyote You do have a bit of a mess going on, lets do this…


We need to make sure all hidden files are showing :
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Once your system is clean, we suggest that you reverse this to keep critical windows files from accidently being deleted.





Open HijackThis > Do a System Scan Only, close your browser and all open windows, the only program or window you should have open is HijackThis, check the following entries and click on Fix Checked.


R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.virushelpzone.com/

R3 - URLSearchHook: (no name) - - (no file)

F3 - REG:win.ini: load=C:\WINDOWS\system32\fviegmioq\winlogon.exe
F3 - REG:win.ini: run=C:\WINDOWS\system32\fviegmioq\winlogon.exe

All of the 01 entries

O4 - HKLM\..\Run: [{C88A3852-0703-1033-0226-061114200001}] "C:\Program Files\Common Files\{C88A3852-0703-1033-0226-061114200001}\Update.exe" te-110-12-0000282
O4 - Startup: winlogon.lnk = ?

O23 - Service: COM+ Messages - Unknown owner - C:\WINDOWS\system32\svchosts.exe" -e te-110-12-0000282 (file missing)




Download and install the 30 day trial of AVG Anti-Spyware 7.5 to your desktop.
  • Once you have downloaded AVG Anti-Spyware 7.5, locate the icon on the desktop and double-click it to launch the set up program.
  • Once the setup is complete you will need run AVG and update the definition files.
  • On the main screen select the icon Update then select the Update now link.
  • Next select the Start Update button, the update will start and a progress bar will show the updates being installed.
  • Once the update has completed select the Scanner icon at the top of the screen, then select the Settings tab.
  • Once in the Settings screen click on Recommended actions and then select Quarantine <– Dont forget this
  • Under Reports
  • Select Automatically generate report after every scan
  • Un-Select Only if threats were found
  • Close AVG Anti-Spyware 7.5 <– Do not run the scan yet.
Boot your computer into Safemode
  • Go to Start> Shut Off your Computer> Restart
  • As the computer starts to boot-up, Tap the F8 KEY somewhat rapidly.
  • This will bring up a menu.
  • Use the Up and Down Arrow Keys to scroll up to SAFEMODE
  • Then press the Enter on your Keyboard
Tutorial if you need it How to boot into Safemode


IMPORTANT: Do not open any other windows or programs while ewido is scanning, it may interfere with the scanning process:
  • Launch AVG Anti-Spyware 7.5 by double-clicking the icon on your desktop.
  • Select the Scanner icon at the top and then the Scan tab then click on Complete System Scan.
  • AVG will now begin the scanning process, be patient this may take a little time.
  • Once the scan is complete do the following:
  • If you have any infections you will prompted, then select Apply all actions
  • Next select the Reports icon at the top.
  • Select the Save report as button in the lower left hand of the screen and save it to a text file on your system
  • make sure to remember where you saved that file, this is important
  • Close AVG Anti-Spyware 7.5


Still in Safemode, look for and delete these files.

C:\WINDOWS\system32\fviegmioq
C:\Program Files\Common Files\{C88A3852-0703-1033-0226-061114200001}\Update.exe



Reboot normally

Download Hoster
  • Unzip Hoster to your desktop
  • Open up the Hoster program.
  • Make sure that the "Make Hosts Writable?" button in the upper right corner is enabled.
  • Click Create Back Up
  • Then click on Restore Microsoft's Host Files
  • Close the Hoster program



Please download ATF Cleaner by Atribune.
  • This program is for XP and Windows 2000 only
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.
Your system may start up slower after running ATF Cleaner, this is expected but will be back to normal after the first or second boot up



Post the AVG report and a new HJT log please
Post #3

HeLuna, :D

Welcome to Tom Coyote You do have a bit of a mess going on, lets do this…


We need to make sure all hidden files are showing :

  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Once your system is clean, we suggest that you reverse this to keep critical windows files from accidently being deleted.





Open HijackThis > Do a System Scan Only, close your browser and all open windows, the only program or window you should have open is HijackThis, check the following entries and click on Fix Checked.


R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.virushelpzone.com/

R3 - URLSearchHook: (no name) - - (no file)

F3 - REG:win.ini: load=C:\WINDOWS\system32\fviegmioq\winlogon.exe
F3 - REG:win.ini: run=C:\WINDOWS\system32\fviegmioq\winlogon.exe

All of the 01 entries

O4 - HKLM\..\Run: [{C88A3852-0703-1033-0226-061114200001}] "C:\Program Files\Common Files\{C88A3852-0703-1033-0226-061114200001}\Update.exe" te-110-12-0000282
O4 - Startup: winlogon.lnk = ?

O23 - Service: COM+ Messages - Unknown owner - C:\WINDOWS\system32\svchosts.exe" -e te-110-12-0000282 (file missing)




Download and install the 30 day trial of AVG Anti-Spyware 7.5 to your desktop.
  • Once you have downloaded AVG Anti-Spyware 7.5, locate the icon on the desktop and double-click it to launch the set up program.
  • Once the setup is complete you will need run AVG and update the definition files.
  • On the main screen select the icon Update then select the Update now link.
  • Next select the Start Update button, the update will start and a progress bar will show the updates being installed.
  • Once the update has completed select the Scanner icon at the top of the screen, then select the Settings tab.
  • Once in the Settings screen click on Recommended actions and then select Quarantine <– Dont forget this
  • Under Reports
  • Select Automatically generate report after every scan
  • Un-Select Only if threats were found
  • Close AVG Anti-Spyware 7.5 <– Do not run the scan yet.
Boot your computer into Safemode
  • Go to Start> Shut Off your Computer> Restart
  • As the computer starts to boot-up, Tap the F8 KEY somewhat rapidly.
  • This will bring up a menu.
  • Use the Up and Down Arrow Keys to scroll up to SAFEMODE
  • Then press the Enter on your Keyboard
Tutorial if you need it How to boot into Safemode


IMPORTANT: Do not open any other windows or programs while ewido is scanning, it may interfere with the scanning process:
  • Launch AVG Anti-Spyware 7.5 by double-clicking the icon on your desktop.
  • Select the Scanner icon at the top and then the Scan tab then click on Complete System Scan.
  • AVG will now begin the scanning process, be patient this may take a little time.
  • Once the scan is complete do the following:
  • If you have any infections you will prompted, then select Apply all actions
  • Next select the Reports icon at the top.
  • Select the Save report as button in the lower left hand of the screen and save it to a text file on your system
  • make sure to remember where you saved that file, this is important
  • Close AVG Anti-Spyware 7.5


Still in Safemode, look for and delete these files.

C:\WINDOWS\system32\fviegmioq
C:\Program Files\Common Files\{C88A3852-0703-1033-0226-061114200001}\Update.exe



Reboot normally

Download Hoster
  • Unzip Hoster to your desktop
  • Open up the Hoster program.
  • Make sure that the "Make Hosts Writable?" button in the upper right corner is enabled.
  • Click Create Back Up
  • Then click on Restore Microsoft's Host Files
  • Close the Hoster program
Please download ATF Cleaner by Atribune.
  • This program is for XP and Windows 2000 only
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.
Your system may start up slower after running ATF Cleaner, this is expected but will be back to normal after the first or second boot up



Post the AVG report and a new HJT log please

Post #4
Hello,

Thanks for the speedy answer.

The Hijack this did not stay open long enough for me to delete the entries,so I logged in as a safemode and tried to do it here. I got some but not all of them were there. I changed IE main start page entry in Registry Editor.

Otherwise I did as told, except I ran Hijack again before HOster to get rid of all the 01 entries.

Here are my log files:

HIJACK LOG:

Logfile of HijackThis v1.99.1
Scan saved at 8:37:41 PM, on 1/3/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Symantec AntiVirus\DoScan.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\NetWaiting\netWaiting.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Panasonic\LUMIXSimpleViewer\PhLeAutoRun.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HJT\Analyse.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.ca/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.ca
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.ca/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.ca/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://as.starware.com/dp/search?x=wKX1ILE…/NaX8oW/stI4Vft
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.diskeeper.com/updates/updates.a…mp;Platform=x86
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [csrss] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - Startup: winlogon.lnk = ?
O4 - Global Startup: LUMIX Simple Viewer.lnk = ?
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://heleenaspace.spaces.live.com//Photo…ad/MsnPUpld.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo…otoUploader.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1159390739093
O16 - DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://walmart.pnimedia.com/upload/activex…tupv2.0.0.9.cab?
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE


SPY SCAN LOG:
———————————————————
AVG Anti-Spyware - Scan Report
———————————————————

+ Created at: 8:06:50 PM 1/3/2007

+ Scan result:



C:\Documents and Settings\Heleena\Local Settings\Temp\b130.exe -> Adware.Softomate : Cleaned.
C:\Documents and Settings\Heleena\Local Settings\Temp\b131.exe -> Adware.Softomate : Cleaned.
C:\WINDOWS\system32\svchosts.exe -> Downloader.Agent.bca : Cleaned.
:mozilla.7:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.247realmedia : Cleaned.
:mozilla.8:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.247realmedia : Cleaned.
:mozilla.10:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.110:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.114:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.11:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.123:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.12:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.13:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.14:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.15:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.16:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.17:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.18:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.44:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.68:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.9:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\Heleena\Cookies\heleena@2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\Heleena\Cookies\heleena@msnportal.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.28:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Adbrite : Cleaned.
:mozilla.29:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Adbrite : Cleaned.
C:\Documents and Settings\Heleena\Cookies\heleena@adbrite[2].txt -> TrackingCookie.Adbrite : Cleaned.
:mozilla.45:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Bridgetrack : Cleaned.
:mozilla.46:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Bridgetrack : Cleaned.
C:\Documents and Settings\Heleena\Cookies\heleena@burstnet[1].txt -> TrackingCookie.Burstnet : Cleaned.
:mozilla.27:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Clickhype : Cleaned.
C:\Documents and Settings\Heleena\Cookies\[removed][2].txt -> TrackingCookie.Clickhype : Cleaned.
:mozilla.47:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Com : Cleaned.
:mozilla.78:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Hotlog : Cleaned.
:mozilla.83:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Hypertracker : Cleaned.
:mozilla.139:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Overture : Cleaned.
:mozilla.31:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned.
:mozilla.32:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned.
:mozilla.33:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned.
:mozilla.34:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned.
:mozilla.140:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Questionmarket : Cleaned.
:mozilla.141:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Questionmarket : Cleaned.
:mozilla.157:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Revenue : Cleaned.
C:\Documents and Settings\Heleena\Cookies\heleena@edge.ru4[1].txt -> TrackingCookie.Ru4 : Cleaned.
:mozilla.172:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Tacoda : Cleaned.
:mozilla.173:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Tacoda : Cleaned.
C:\Documents and Settings\Heleena\Cookies\heleena@tacoda[1].txt -> TrackingCookie.Tacoda : Cleaned.
:mozilla.185:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Tribalfusion : Cleaned.
:mozilla.212:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Yieldmanager : Cleaned.
:mozilla.213:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Yieldmanager : Cleaned.
:mozilla.214:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Yieldmanager : Cleaned.
:mozilla.215:C:\Documents and Settings\Heleena\Application Data\Mozilla\Firefox\Profiles\3l7mshn5.default\cookies.txt -> TrackingCookie.Yieldmanager : Cleaned.


::Report end

On the positive note, the windows update dialog box came up that I need to install updates…

So, is there anything else I need to do?

Thank you very much

HeLuna
Post #5
Good Morning, :D

Log looks good :thumbup:

You can remove this if you don't use it.
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://as.starware.com/dp/search?x=wKX1ILE…/NaX8oW/stI4Vft


  • Your Java is out of date and leaving your system vulnerable.
  • Go to your Add-Remove Programs in the Control Panel and uninstall any previous versions of Java (J2SE Runtime Environment)
  • It should have an icon next to it:
    [external image: Posted Image]
    Select it and click Remove.
  • Reboot your system.
  • Then go to the Sun Java website and download and install the update.
  • Java Runtime Environment (JRE) 5.0 Update 10 <–This is what you need to download and install.
  • If you do an Online installation, it will install automatically.
  • If you do an Offline installation, you will have to save the setup file to your hard disk and run it. Your call.
  • Then after install you can verify your installation here Sun Java Verify
I like to do an Offline Installation and save the setup file in case I need it in the future



Basically all AVG found where cookies :thumbup:


Run this free online virus scanner from Panda, it may pick up some bad entires that are not showing up on your HJT log. It's important that I see the log so copy and paste it into your next reply.
Panda ActiveScan <—-Accept default settings





How are things running now?
Post #6
Hello Ken, Here is the Log file from Panda online active scan: Incident Status Location Potentially unwanted tool:application/regclean32 Not disinfected c:\program files\Registry Cleaner Trial Potentially unwanted tool:application/mywebsearch Not disinfected hkey_current_user\software\ToolBar Spyware:Cookie/2o7 Not disinfected C:\Documents and Settings\Heleena\Cookies\heleena@2o7[1].txt Adware:Adware/Maxifiles Not disinfected C:\Program Files\Common Files\{C88A3852-0703-1033-0226-061114200001}\system.dll Adware:Adware/Maxifiles Not disinfected C:\RECYCLER\S-1-5-21-2107504041-3431404205-1630785178-500\Dc3.exe Virus:Trj/Qhost.gen Disinfected C:\WINDOWS\system32\drivers\etc\1.hosts Virus:Trj/Qhost.gen Disinfected C:\WINDOWS\system32\drivers\etc\2.hosts Virus:Trj/Qhost.gen Disinfected C:\WINDOWS\system32\drivers\etc\hosts.20061204-235836.backup Virus:Trj/Qhost.gen Disinfected C:\WINDOWS\system32\drivers\etc\hosts.20061207-145058.backup Virus:Trj/Qhost.gen Disinfected C:\WINDOWS\system32\drivers\etc\hosts.20061214-200819.backup Virus:Trj/Qhost.gen Disinfected C:\WINDOWS\system32\drivers\etc\hosts.20061217-232942.backup Virus:Trj/Qhost.gen Disinfected C:\WINDOWS\system32\drivers\etc\hosts.20061228-155919.backup Virus:Trj/Qhost.gen Disinfected C:\WINDOWS\system32\drivers\etc\hosts.20061228-155920.backup Virus:Trj/Qhost.gen Disinfected C:\WINDOWS\system32\drivers\etc\hosts.msn My laptop is working fine, very very slow though. Thank you very much for helping me. HeLuna
Post #7
Good Morning HeLuna

Trj/Qhost.gen <– This is the virus that changed all your hosts files and was capable of directing you to anyplace they wanted to. It looks like its gone.

Regcleaner32 contains Spyware although its not malicious. I would recommend uninstalling it via the Add-Remove Programs in the Control Panel.


You can run this other cleaner that will clean up your system real well along with removing entries in the registry that can clog you up.

If you don't want the Yahoo Toolbar, be sure to uncheck it during installation
Download and Install CCleaner
* Click on Run Cleaner
* Run the Issues Scan < – After it scans your system, when you click on the Fix button and it asks you to backup the Registry..Say Yes
Tutorial for CCleaner


Go to Start> All Programs> Assessories > System Tools> Disk Defragmenter. This is the Windows Disk Defragger, run this maybe once or twice a month to keep your system running good. The first time you run it, it may take awhile




Post a new HJT log and lets make sure nothing has come back.
Post #8
Okay I did everything in the last post, and my computer seems faster already..
here's the new hijack this log:

Logfile of HijackThis v1.99.1
Scan saved at 9:13:53 PM, on 1/5/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\NetWaiting\netWaiting.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.ca/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://as.starware.com/dp/search?x=wKX1ILE…/NaX8oW/stI4Vft
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.diskeeper.com/updates/updates.a…mp;Platform=x86
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [csrss] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - Startup: winlogon.lnk = ?
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://heleenaspace.spaces.live.com//Photo…ad/MsnPUpld.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo…otoUploader.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1159390739093
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://walmart.pnimedia.com/upload/activex…tupv2.0.0.9.cab?
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

Thank you so much for all of your help!! my computer thanks you too…

HeLuna
Post #9
This line could be a problem.

O4 - HKLM\..\Run: [csrss] "C:\Program Files\iTunes\iTunesHelper.exe"

It should read
O4 - HKLM\..\Run: [iTuneshelper] "C:\Program Files\iTunes\iTunesHelper.exe"

Do you use iTunes ?

If not than remove that entry with HJT.
Post #12
HeLuna

Go ahead and remove this entry with HJT, you can always restore it if it causes you a problem.
O4 - HKLM\..\Run: [csrss] "C:\Program Files\iTunes\iTunesHelper.exe"


To restore the backups:
  • Open HiJackThis
  • Click on "View the list of Backups"
  • Place a check mark next to anything you want to restore
  • Click Restore
  • Click Yes
  • Reboot your computer
Let me know how things are running now
Post #13
Yup! everythings running really smoothly!! i actually had that itunes helper thing in there twice - the 'wrong' way and the right way, so i deleted the one that you told me to and i tunes still worked!! thank you so much for helping me with my computer, its very appreciated!! -HeLuna
Post #14
Heluna,

Glad things are better :thumbup:




How did I get infected in the first place ? Read these links and find out how to prevent getting infected again.
  • Tutorial for System Restore <– Do this first to prevent yourself from being reinfected.
  • Tom Coyote
  • TonyKlein CastleCops
  • Grinler BleepingComputer
  • Geeks To Go
  • Dslreports



Here are some free programs to install, don't leave home without them
  • Spybot Search and Destroy 1.4
    Check for Updates/ Immunize and run a Full System Scan on a regular basis.
  • Ad-Aware SE Personal 1.06
    Check for Updates and run a Full System Scan on a regular basis.
  • Spyware Blaster It will prevent most spyware from ever being installed.
  • Spyware Guard It offers realtime protection from spyware installation attempts.
  • Win Patrol This program will warn you when any changes are being made to your system and give you the option to deny the change.
  • IE-Spyad
    IE-Spyad places over 4000 web sites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • Firefox 2.0 It has more features and is a lot more secure than IE. It is a very easy and painless download and install, it will no way interfere with IE, you can use them both.
  • Zone Alarm Here is a free Firewall from Zone Labs, I wouldn't access the internet without it.
Thanks for stopping by Tom Coyote , I'm glad I was able to help you. :D
Post #15
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

The help you receive here is free. If you wish to show your appreciation, then you may donate to help keep us online.

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