Posted 10 December 2006 - 04:06 PM
It may be beneficial to run a HJT and post the Log over in Malware Removal.
HJT.exe is small enough to fit on a floppy, so you can download and save it to floppy, then run it on your Wife's machine. Similarly, you can save the HJT Log to floppy and copy it to your machine for access to posting here on the Internet in Malware Forums.
You might also benefit from running a good cleaner program like CleanUp! 4.51 or ATF cleaner.
Probably have to burn either of them to CD for transfer to her machine.
The problem could very likely be "missing or corrupted" Operating System Files
What Operating System is on that Laptop?
Run her System File Checker:
Start - Run - (type)sfc /scannow - Enter
Keep us posted with your progress.
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