Computer not running Ultima Online

http://www.uogamers.com/forum/showthread.p…d=1#post1079171 as you can see this guy has trouble running his ultima online can you help him? Just tell me what to do so i can relay the info to him (i also directed him to your site).

http://www.uogamers.com/forum/showthread.p…d=1#post1079171 as you can see this guy has trouble running his ultima online can you help him? Just tell me what to do so i can relay the info to him (i also directed him to your site).

I keep getting this error…

[external image: Posted Image]

sorry if the pic is too big.

I've tried updating, reinstalling the game and restating my pc but to no avail…

Looks to be an error "floating point division by zero" that is being created by the application (ultima) If this is an online game application, there are often "patches" required to update the local version of the game software to be compatible as the online game authors/hosts make changes. I think his best best would be to contact support at ultima. notice there is a link in the error message for "technical information". That might be a place to start. Otherwise, there may be "forums" for the gamers, where he may find someone who has solved a similar or identical problem. Best Regards

yeah, I know. Not a very satisfying answer. But it does look to be specific to the application ultima 10. Other things he can do? General computer machine maintenance Delete junk and temporary internet files. Defrag close other background programs Uninstall older versions of JAVA prior to installing the new version which is version 10. Find out if Ultima "depends" on FlashPlayer 8 If he's running an older version, have him use the FlashPlayer removal tool prior to installing FlashPlayer8 Find out if he has enough "free space" on his hard drive. Find out how much RAM he has and if it is adequate. Maybe help him configure for more Virtual Memory. Update the Drivers for his Video Card Make sure the machine is running DirectX 9.0c Make sure the operating system is completely updated. Check for Heat - dust bunnie problems. Check for stable voltage on all rails from his PSU When uninstalling/reinstalling Ultima 10 be sure to delete any Ultima installer routines in C:\program files\common and C:\windows\downloaded program files, and C:\windows\downloaded Installations Delete any remnant files from the folder created in C:\program files\Ultima 10 (or whatever it's called)

yeah, I know. Not a very satisfying answer.
But it does look to be specific to the application ultima 10.

Other things he can do?

General computer machine maintenance
Delete junk and temporary internet files.
Defrag
close other background programs
Uninstall older versions of JAVA prior to installing the new version which is version 10.
Find out if Ultima "depends" on FlashPlayer 8
If he's running an older version, have him use the FlashPlayer removal tool prior to installing FlashPlayer8

Find out if he has enough "free space" on his hard drive.
Find out how much RAM he has and if it is adequate.
Maybe help him configure for more Virtual Memory.

Update the Drivers for his Video Card

Make sure the machine is running DirectX 9.0c
Make sure the operating system is completely updated.

Check for Heat - dust bunnie problems.
Check for stable voltage on all rails from his PSU

When uninstalling/reinstalling Ultima 10 be sure to delete any Ultima installer routines in C:\program files\common and C:\windows\downloaded program files, and C:\windows\downloaded Installations

Delete any remnant files from the folder created in C:\program files\Ultima 10 (or whatever it's called)

Thanks, I'll try those out.